Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10704557April 8, 2015
VEHICLE SPEED CONTROL:CABLES
THE ACCELERATOR CABLE APPEARS TO HAVE GONE OUT. THE GAS PEDAL GOES DIRECTLY TO THE FLOOR AND THE ENGINE IS AT 6RPM'S. CALLED FORD AND EVEN THOUGH THEY HAD NEARLY 500K CARS RECALLED DURING THE EXACT YEAR MY CAR WAS BUILT THEY WILL NOT CLAIM RESPONSIBILITY FOR IT. IN THE MEANTIME MY TWO CHILDREN WERE HURT BECAUSE THEY COULDN'T ACCELERATOR ON TO THE HIGHWAY AND THEN HAD TO SHUT OFF THE CAR. FORDS SOLUTION WAS FOR ME TO TAKE MY CAR TO THEIR DEALERSHIP AND PAY THEM TO FIX MY VEHICLE, BUT TO KEEP THE RECEIPTS JUST IN CASE THEY ARE "FORCED" TO REIMBURSE ME FOR MY COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703290April 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT WALKED OUTSIDE AND DISCOVERED THAT THE VEHICLE CAUGHT FIRE. THE ENGINE WAS NOT TURNED ON AND THE KEY WAS NOT IN THE IGNITION SWITCH AT THE TIME OF THE INCIDENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE INCIDENT COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10702587March 30, 2015
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE DEALER WAS TO INSTALL A NEWLY DESIGNED REINFORCEMENT CROSS-BRACE FOR THE UNINTENDED DETACHMENT OF THE LOWER CONTROL ARM. A SHORT TIME AFTER THE REPAIR, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ANOTHER SERVICE, WHO NOTICED THAT THE BALL JOINT WAS SEPARATED FROM THE CONTROL ARM AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702173March 27, 2015
STEERING, SUSPENSION
MY 2002 FORD ESCAPE HAS BEEN TO MULTIPLE DEALER SERVICE CENTERS AND MECHANICS TO TRY TO PINPOINT A BANGING NOISE THAT COMES FROM THE FRONT RIGHT SIDE WHEN DRIVING OVER BUMPS OR POTHOLES AT LOWER SPEEDS. TO DATE I HAVE HAD TIE RODS, SWAY BARS, SWAY BAR LINKS, BALL JOINTS REPLACED AND ALL BODY MOUNTS, ENGINE MOUNTS, CONTROL ARMS, SHOCKS AND STRUTS ALL CHECKED AND ALL NUTS AND BOLTS TIGHTENED. I HAVE NOT BEEN ABLE TO HAVE A MECHANIC TELL ME WHAT THE ISSUE IS. I HAVE SEARCHED THE INTERNET AND SEE SEVERAL COMPLAINTS ALL FOR THE SAME PROBLEM. I KNOW MY TRUCK IS NOT THE ONLY ONE, HOWEVER I CANNOT AFFORD TO CONTINUE REPLACING PARTS IN HOPES THAT WE MIGHT FINALLY FIND THE CAUSE OF THE SOUND. I FEEL FORD NEEDS TO TAKE RESPONSIBILITY FOR WHATEVER IT IS THAT IS FAILING BEFORE SOMEONE ENDS UP SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701073March 23, 2015
ENGINE, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. IN ADDITION, THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE ABS AND THE OIL PRESSURE WARNING LIGHTS ILLUMINATED. THE OVER HEAD LIGHT IN THE VEHICLE ALSO INDEPENDENTLY ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,337.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701003March 22, 2015
STEERING, SUSPENSION
DRIVING DOWN A BUSY HIGHWAY, OUR ESCAPE HAD THE CONTROL ARM DETACH FROM THE SUB FRAME. WE TOOK THE CAR TO THE DEALER AND THEY TOLD US THIS WOULD NOT BE COVERED UNDER ANY RECALL BY FORD BECAUSE IT HAD COMPLETELY SEPARATED. DESPITE THAT THE DAMAGED AREA OF THE CAR BEING WHAT IS RECALLED IN 14V165000. FORD HAS DONE NOTHING TO HELP THIS ISSUE. LUCKY ENOUGH THERE WAS NO ACCIDENT, BUT THIS IS A HUGE SAFETY ISSUE AND SOMEONE IS GOING TO GET KILLED. FORD NEEDS TO FIX THE DAMAGED SUB FRAMES, NOT JUST FIX THOSE THAT HAVEN'T ALREADY BROKE AND CONSUMERS HAVE HAD TO PAY THOUSANDS TO GET FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690905February 26, 2015
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC). WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR AND THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR WHEEL SENSOR SHORT CIRCUITED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 209,000. UPDATED 04/06/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690965February 26, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING AT 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE DUE TO ICE AND GRAVEL ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRUISED HEAD AND FRACTURED THUMB THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10667996February 25, 2015
STRUCTURE
2002 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO EXCESSIVE CORROSION AND LARGE CRACK IN THE ENGINE CRADLE/ SUBFRAME. *SMD THE CONSUMER STATED THE STEERING WENT TO THE LEFT APPROXIMATELY 15 DEGREES WHILE DRIVING STRAIGHT DOWN THE ROAD. THE SENT IN RECALL NOTICE # 14V165000. ACCORDING TO FORD, THE VEHICLE DID NOT HAVE COMPLETE SEPARATION OF THE LOWER CONTROL ARM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689885February 23, 2015
VEHICLE SPEED CONTROL
I WAS DRIVING MY FORD ESCAPE 2002 OUT OF TOWN, I NOTICED MY CAR PULLING AWAY FROM ME. I TOOK MY FOOT OFF THE THROTTLE AND NOTICED THE THE CAR WAS ACCELERATING. I KNEW A STOP SIGN AND A HIGHWAY WAS UP AHEAD, AFTER BLOWING THREW THE STOP SIGN ONLY BEING ABLE TO SLOW THE CAR DOWN TO 20 WITH THE BRAKES, I PULLED THE E-BRAKE AND STILL DID NOT STOP, AFRAID AND SCARED I PUT THE CAR IN PARK, THE CAR THEN SNAPPED AND WENT INTO REVERSE AND THE ONLY THING I COULD DO WAS AIM FOR A POLE AND HIT IT. I GOT OUT OF THE CAR AND IT WAS STILL GOING WITH THE ENGINE SMOKING, FEARING OF A FIRE I SHUT THE ENGINE DOWN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10703661February 10, 2015
VEHICLE SPEED CONTROL
VEHICLE WAS DRIVEN TOWARDS A CROSSING AND THE LIGHT WAS RED. I TRIED TO STOP, BUT INSTEAD IT ACCELERATED ON APPLYING THE BRAKES AND T-BONED A CAR ON THE CROSSING. THE BRAKES ON THIS CAR WERE SERVICED A FEW TIMES IN THE PAST AND THE COMPLETE HISTORY IS AVAILABLE AT THE DEALER....UPDATED 04/02/15 *BF
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10682439February 10, 2015
SERVICE BRAKES
DRIVING THE VEHICLE DOWN A RESIDENTIAL STREET. APPLIED THE BRAKES, PEDAL WENT TO THE FLOOR. CAR ROLLED TO A STOP WITH LIMITED BRAKING. PLACED INTO PARK AND HAD PASSENGER PUMP BRAKES. FRONT PASSENGER SIDE BRAKE HOSE ADJACENT TO THE CALIPER HAD RUPTURED. SAW ONLINE THAT THIS IS A COMMON PROBLEM WITH 1ST GENERATION FORD ESCAPES. COULD HAVE BEEN SERIOUS IN HEAVY TRAFFIC! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681195February 4, 2015
ENGINE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE CONTROL ARM SEIZED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE CROSS MEMBER WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680391February 1, 2015
SUSPENSION, STRUCTURE
WHILE PULLING OUT OF A PARKING LOT, I NOTICED THE VEHICLE'S STEERING SEEMED LOOSE & THERE WAS A CREAKING NOISE FROM THE FRONT END. VEHICLE CONTINUED TO PULL TO THE RIGHT AS I DROVE DOWN THE ROAD, AND CREAKING NOISE INCREASED. I DROVE DIRECTLY TO DEALER WHERE I'D HAD THE WORK FOR RECALL 14V165000 COMPLETED ONLY 4 WEEKS PRIOR (26 DEC 2014), AND THEIR ASSESSMENT WAS A CRACKED SUBFRAME. SERVICE WRITER INFORMED ME THAT THE CAR WAS DANGEROUS TO DRIVE, AND THE COST TO REPAIR WOULD BE A MINIMUM OF $2000 IN PARTS AND LABOR, PLUS THE LIKELIHOOD OF ADDITIONAL REPAIRS NEEDED ONCE THEY FOUND OTHER CORRODED PARTS IN NEED OF REPLACEMENT. I DECLINED THE REPAIR AND PURCHASED A NEW CAR (NOT A FORD) INSTEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679391January 28, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE BRAKE PEDAL DEPRESSED TO THE FLOOR AND THERE WAS SMOKE EMITTING FROM THE VEHICLE. THE VEHICLE CAUGHT ON FIRE WHICH WAS EXTINGUISHED BY THE CONTACT. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ABS ELECTRICAL SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE CONTACT DID NOT RECEIVE THE RECALL NOTICE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE HAD SURPASSED THE STATUE OF LIMITATIONS FOR THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 196,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10664841December 17, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE CROSS-BRACE FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V165000 (STRUCTURE) BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE SUB FRAME AND THE CONTROL ARM NEEDED TO BE REPLACED. IN ADDITION, THE MECHANIC ADVISED THAT THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664443December 15, 2014
LATCHES/LOCKS/LINKAGES, SERVICE BRAKES
MY COMPLAINT IS ABOUT THE MASTER CYLINDER AND THE REAR DOOR LATCH. I CALLED THE FORD DEALER AND COMPLAINED ABOUT MY MASTER CYLINDER LEAKING, THEY TOLD ME THAT RECALL WAS ALREADY PERFORMED ON MY VEHICLE IN 2012. I WANTED TO KNOW WHY WOULD MY MASTER CYLINDER BE LEAKING AGAIN TWO YEARS LATER? I WONDER IF THIS JOB WAS EVER DONE. I DON'T FEEL THAT THE CUSTOMER SHOULD HAVE TO PAY FOR A JOB THAT WASN'T PERFORMED. MY OTHER COMPLAINT IS MY REAR DOOR LATCH. I WENT TO THE DEALER AND TOLD THEM THAT I WAS HAVING A PROBLEM WITH MY REAR DOOR LOCKING AND OPENING. THE SERVICE DEPARTMENT TOLD ME I HAD TO PAY FOR THIS SERVICE. NOW I SEE THERE WAS A RECALL ON THE REAR DOOR LATCH BUT I WAS NOT INFORMED ABOUT THIS RECALL NOR DID I RECEIVE A RECALL LETTER. I WANT TO KNOW HOW I GO ABOUT HAVING THESE SERVICES COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660158November 21, 2014
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
NEIGHBOR WOKE ME SAYING MY CAR WAS ON FIRE. CAR WASN'T ON, THE KEY WAS NOT IN, AND IT HAD SAT OVERNIGHT. CALLED FIRE DEPARTMENT AND FIRE PUT OUT. CAR IS TOTALED BECAUSE THE FIREMEN HAD TO BREAK INTO THE ENGINE COMPARTMENT. ENGINE AREA BURNED WITH NOTHING BUT METAL VISIBLE AND A MELTED BATTERY. I HAVE PICTURES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10655120November 14, 2014
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE TRAVELING 25 MPH, THE FRONT LOWER CONTROL ARM FRACTURED AND THE WHEEL DETACHED FROM THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT INDICATED THAT THERE WAS RUST ON THE FRONT END OF THE LOWER CONTROL ARM AND THE SUBFRAME. ALSO, THE SUBFRAME WAS RUSTED THROUGH ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO REPLACED THE FRONT LOWER CROSS MEMBER AND THE FRONT SUBFRAME. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE: BODY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,145. UPDATED 01/23/15*LJ UPDATED 6/3/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641165October 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED FIFTEEN TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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