Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11601438July 12, 2024
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
For the last few months, I’ve noticed that my vehicle’s brake mechanism hasn’t been stable, also audible /noises coming from brakes at time, vehicle has an EVAP leak, causing vehicle not to start after refilling with gas. Yesterday, 6/11, while traveling, there was a notice that said engine was overheated and to stop vehicle safely. I was on a restricted highway on a very slim shoulder, very traumatized, but after 3 hours successfully has vehicles towed to a repair shop. No work has started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601498July 12, 2024
ENGINE, POWER TRAIN
When I am driving my 2017 Ford Escape SE 2.0L Turbo EcoBoost, the engine seems to hesitate/skip when I am driving along at speeds from 25-55, once it accelerates from 55 to 70, the skipping doesn't seem to happen. It feels like the engine is skipping or gear shifting is skipping. This has been happening for a long time since it passed 60,000 miles and it's at approx. I was told by an independent mechanic that the transmission needs to be flushed, but flushing it wouldn't necessarily stop what's happening. I am now at 140,000, the car seems to still operate, and the engine light has never come on indicating an issue/malfunction. It's even had a part fixed in the transmission from a recall and the issue continues. However, recently I noticed when I am coasting down a hill and I tap my brakes to slow down and usually during this time braking triggers the hill assist function, the RPMS have been racing up to 3,000-4,000 RPMs and it usually won't go back down unless I press the gas to get it to shift gears. Usually this makes me have to accelerate instead of slowing down or keeping my speed at the legal speed limit on that road the hill is on. I was recently told that there is an engine block recall on 2017 Ford Escapes, and I am not sure if this could be the issue. But if it is, I would like to have my vehicle looked at by a Ford garage and have it replaced at no cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601532July 12, 2024
ENGINE
I purchased my Ford Escape SE eco boost 2017 new. and now the engine light came on and I had ford checked to see what was the issue. once diagnosis was done they told me I had to replace my engine for eleven thousand (insane ) my coolant was leaking into my cylinders and engine. I looked up this issue and found that there are thousand of people with this issue. Ford is aware of this yet will not recall these engines. hard working people like myself are stuck with a lemon for a car due to not being able to afford this new engine. how is this possible! I really pray for all of us who are going through this and not having any help from Ford. Please Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601548July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 30-65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601615July 12, 2024
ENGINE
There is a Ford Technical Service Bulletin (19-2208) that deals with a coolant intrusion into the engine through a cracked cylinder. My vehicle falls into the category of this particular issue. After multiple repairs to my vehicle due to my engine light coming on intermittently my car warning lights came on while I was driving down the interstate and had to pull over. I sat at the side of the road until I could get a tow truck to pick my vehicle and myself up. There has been no notification to owners about this issue because Ford is telling me that it's not a recall but a Technical Service Bulletin so I'm being told I have to pay $10,000 for a new engine. I have 73,000 miles on my 7 year old vehicle which I shouldn't have to buy a new engine. This is definitely a safety issue, I could have broken down at night, fortunately, I got off work 2 hours early so it was still light outside. I'm a [XXX] and this has been a very stressful time due to a manufacturing defect that is not of my making INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601327July 11, 2024
ENGINE, STEERING, FUEL/PROPULSION SYSTEM
I had my car serviced with Ford 6/2024 for the replacement of a steering rack and pinion that cost $3,000. After repair, my check engine light came on. Ford capped all my fluids, but said they didn’t diagnose the check engine light because it would cost another $200 diagnostic fee. On 7/1/2024 I took my car to a local mechanic and he discovered I had no coolant fluid and a diagnostic test showed a misfire in Cylinder 1. He diagnosed this for free in a few minutes, while Ford refused and allowed me to drive back on the road in dangerous conditions. My coolant is leaking into cylinder 1. This is due to a manufacture defect in the open deck design of the engine block. My life was put at risk on the road driving with no coolant causing damage to my engine and reducing my car’s performance. Joes Auto shop confirmed my issue informing that I need a new engine costing around $8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601195July 11, 2024
EXTERIOR LIGHTING
The headlights keep burning out, alternating from driver’s side to passenger’s side. The bulbs burn out about every three months but have burnt out in as little as 1 month (same bulbs). A search on the Internet shows numerous persons having the same problem with their Ford Escapes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601237July 11, 2024
ENGINE
At 37,775 miles on Aug 23, 23; 1st check engine light. The cause was unclear, possibly an intermittent purge valve, which was replaced. The second check engine light was at 46,919 miles on Jul 03, 24; and that's when it was noted the coolant level had dropped a little bit. Excessive carbon was also seen in the #1 cylinder and the shop suspected a coolant leak. A pressure test was performed but the result was negative...so all the required and recommended maintenance was performed. The next day, the engine light came back on. On Jul 09, 24; the shop then performed an overnight coolant pressure test, and it showed that coolant was indeed leaking into the #1 and #2 cylinders. This could be a fire hazard and could also lead to a catastrophic engine failure. My autoshop (Accurate Automotive, in Yuma AZ) pointed out the Ford bulletin for my engine...a block defect, (Reference# 22-2229, issued Jun 09, 22) and recommended I take the vehicle to the Ford dealership in Yuma... which I did on Jul 10, 24. The service representative (Jesse) did not accept the finding of my shop and said Ford will perform their own assessment. No Ford recall has been issued for this defect. There should be, though. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601267July 11, 2024
ENGINE
While driving on the expressway the check engine light came on and the car started to shake violently. The car doesn't accelerate right away. After inspection, the auto shop provided the following comments: Engine is burning coolant, upon arrival vehicle low 1 gallon of coolant no coolant leaks present. After adding coolant and starting up white smoke coming out of tail pipe smelling like burnt coolant. Codes present for check engine light P0300 random misfire detected P0302 cylinder 2 misfire detected P0316 misfire detected upon start up p0456 evap system lean p1456 unable to bleed fuel fuel tank P2196 02 sensor signal. Oxygen sensors needed due to coolant burning Purge valve needed Engine needed internal damage. After contacting Ford Corporate and a Ford Dealership it was determined that the car would not be under warranty (odometer is 59,225). The car has not been repaired due to the expense of a new or used engine replacement. Many reports online have stated this problem is very common for this type of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601274July 11, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The contact stated that after several attempts to accelerate, the vehicle lunged forward. In addition, the RPM was elevated. The contact stated that the failure occurred while driving on a busy highway. The contact stated that the failure occurred after releasing the brake pedal or after coming to a complete stop. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The contact was advised to have the vehicle towed to the dealer for assistance. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600823July 10, 2024
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:HEADLIGHTS
The contact's daughter owns a 2017 Ford Escape. The contact stated that the headlights and taillights were inoperable. There were no warning lights illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed and determined that water had entered the light assemblies. The headlight and taillight assemblies were not properly sealed. The bulbs were replaced. The manufacturer was not contacted. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600422July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving from a complete stop, the vehicle failed to exceed 5 MPH. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the short block. The dealer determined that the short block needed to be replaced, and the dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599859July 7, 2024
ENGINE
Coolant leaking into the engine causing the vehicle to overheat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599862July 7, 2024
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
The power steering assist failed suddenly while my wife was driving the vehicle with our children in the car. She couldn’t control any steering. I’ve sought help from the dealer multiple times, but they haven’t been helpful. No prior warnings as far as warning lamps etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599240July 5, 2024
EXTERIOR LIGHTING, SERVICE BRAKES
All four of the tail lights, on the hatch and on the sides of the car are leaking and retaining water which has caused the brake/tail lights on the rear to fail. This is an obvious safety hazard and a quick Google search reveals that it is a widespread problem. There has always been some water in the light, starting with condensation about a year ago, but as of the last few weeks, the lights are inconsistent, and now appear to not be working at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599242July 5, 2024
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle during a rainstorm, the contact observed water pooling inside the taillight assembly. The contact then became aware that the taillights were not functioning as needed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the taillight assembly water seal allowing water to leak into the assembly and short-circuiting the taillights. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598564July 3, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while in park(P), the vehicle rolled forward inadvertently. The contact stated that the brake pedal was depressed twice and held down to stop the vehicle. Additionally, on several occasions, the contact observed an abnormal sound coming from the vehicle while driving at various speeds, and while the vehicle was idling, the vehicle was running rough. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired approximately four times in one year; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598217July 2, 2024
ENGINE, POWER TRAIN
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598021July 1, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated to accelerate and shift between gear as intended. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired, and the failure was related to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598071July 1, 2024
ENGINE AND ENGINE COOLING
The contact called on behalf of her boyfriend, who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The contact was able to pull the vehicle to the side of the road and inspect the vehicle; however, there was no coolant leak found. The vehicle was taken to an independent mechanic to be diagnosed. The contact was made aware of coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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