Ford Escape Complaints (2024)

76 consumer complaints on file.

#11653740April 9, 2025
POWER TRAIN
I have a loss of power when accelerating on my 2024 Ford Escape ST Line. This problem isn't all the time, I've noticed when I either fuel or driving off a hill of a driveway, similar to a restaurant hill and when proceeding to drive the vehicle will suddenly stop while I'm accelerating. When I take my foot off the accelerator then tap on the accelerator again, then it drives. This problem happens when driving in traffic. There's also a egg/sulfur smell while I'm driving on the expressway. Like it's misfiring. My frontend also rumble's when I' come to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653623April 9, 2025
UNKNOWN OR OTHER
Two weeks ago I noticed a crack on my windshield that had creeped up from the inside. This is a brand new Ford Escape purchased 8 months ago that I barely use because I work from home. I took the car to Mossy Ford in San Diego where several workers took an object to the bottom portion of the windshield. I was then instructed to file a report with Ford's customer service, who did nothing for a week. I was then instructed to return to Mossy Ford for a 'pen test' which I did yesterday, April 9. You can rub your fingers along the crack on the outside pane and feel nothing. They allege that a dot at the bottom of the windshield created the crack. There are a number of reports on the Internet pertaining to cracks in the windshield - suggesting installation problems and/or quality of glass. Not only will Ford not replace at their cost, I am fearful for my life with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652511April 3, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Not sure if there's a fuel problem or what it could be, but my vehicle pause on the first take off. It doesn't happen all the time, but soon as I fuel my vehicle and proceeding to drive off I'm accelerating in traffic and the vehicle will stop, pause as if I'm braking, vehicle is still running, everything I still on, it just pause while accelerating ONLY on my first initial takeoff. I continue to try and accelerate, and then it will proceed to drive. Driving on the expressway, every now & then it has a egg sulfur smell..With NO codes reading. Service department will not fix unless they can read a potential code, or if they can catch the problem. However, the problem doesn't happen all the time. It's like having a tooth ache, & soon as you go to a dentist, the pain isn't there... The egg/sulfur smell doesn't always smell, it's like you drive it awhile, get on the expressway & you "MIGHT" discover the smell.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652026April 1, 2025
AIR BAGS, SEAT BELTS
The contact owns a 2024 Ford Escape. The contact stated that the air bag warning light was illuminated, and a message "Belt Monitor Service Required" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 24N08; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651343March 28, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving with the adaptive cruise control, the vehicle displayed a hazard warning and beeping to take control of the vehicle. Then multiple other warnings followed including Pre-collision assist not available, check parking sensors, blind spot system fault, cross-traffic system fault, and Front camera fault service required. These messages would go away after turning the vehicle off, but would come back between 30 or 40 miles into a drive. Then in the past 2 days they stayed on as soon as it was started. No cruise control, no blind spot detection, and lights and warnings have been constant on my dash. I took it to the Ford dealership and they did not have any recalls on the vehicle. They said that they reset the IPMA and did a IPMA alignment. They test drove for 6 miles and all of the warnings came back on. They advised that another software update is coming in April. They reset the IPMA again and said that when it comes back on to contact them after the new update comes. I called Ford Warranty Customer Service and they advised that the vehicle is still under warranty and to take it to a Ford dealership. I told them that I did that and that the dealership is unsure of the problem and guessed that the upcoming update could fix it. I told them that I'm driving a vehicle right now that the dealership fully expects will go into a fault again while driving. I also raised concern that I drive a lot of miles and my warranty could expire before they have a confirmed repair for this problem. The reply was to take it to a Ford dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647511March 10, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car would act like it would die or cut off after idling for a while at a drive thru or school pick up. Took the car twice to the dealership they couldn't replicate it. Then the car died and shut off in the middle of a busy intersection at a red light. I was nearly hit head on and rear ended. I got the car started and out of the way and I had it towed to the dealership. The cars check engine light was on. It had never shut off before or had the engine light come on until then. It said crank shaft sensor and the PCM weren't allowing proper engine control. And the dealership has had it sense then. Bought the car in August 2024 and January 2025 the dealership has had my car. It is now march 2025. I have invoices. They say it's fixed every time I would pick the vehicle up and it never is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647128March 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
On dashboard, states: Regain Control, Bind Spot System Fault, Cross-Traffic System Fault, Front Camera Fault Service Required, Pre-Collision Assist Not Available. We have a [XXX] in the car and the added safety features to assist while driving are faulty. Ford knows it is an issue but has not been able to fix it. Taken it in twice for a system wipe but it reappears within a day. Spoke with Ford Customer service to begin a claim. We purchased the vehicle in June 2024 and started in July 2024. Was told a fix would be March 2025, now they said May 2025. Keeps getting pushed out because they cannot fix the issue. Warning lights on dashboard on at all times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646264March 4, 2025
FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2024 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the Forward Collision Avoidance warning light illuminated without an object or vehicle being nearby. Additionally, while operating the vehicle, there was an abnormal burning odor inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644975February 26, 2025
UNKNOWN OR OTHER
My 2024 Ford Scape is vibrating shaking to bad on driving at any speed, as well turn off in middle of road after I stoped. I had brought to the dealer shop unssuccessfull because they dont want take care of my car, they said it was caused because I did not let the car get warm enought, but I let the car on 20 min before drive. My car have only 3,500 miles only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640176February 2, 2025
ENGINE
Check engine light came on. Vehicle has around 5000 miles on it. My app told me it at misfire was detected. We took it to the dealer ship. All they said is ford is aware of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640080February 1, 2025
UNKNOWN OR OTHER
The voice assistance button and map are not working on my car. The problem started on [XXX]. This is used to control my phone because Ohio is hands-free and I cannot use my phone while driving. The map is not working. Also. The dealer could not fix the problem and for customer care could not fix the problem. They said it would not be fixed until the end of the year. It is now 2025 and they still have not fixed the problem. They do not consider this a recall and I don't understand why. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637470January 21, 2025
ENGINE
The contact owns a 2024 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact became aware that the check engine warning light was illuminated. The vehicle was taken to the dealer but was not diagnosed. The dealer informed the contact that DTC: P0300 (multiple cylinder misfire) and P0316 (a misfire in one or more cylinders during the initial startup phase). The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 4,092.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628509December 3, 2024
VEHICLE SPEED CONTROL
I’m having trouble accelerating when the vehicle is stopped at a stop sign or when making a left or right turn. This has been dangerous because I end up stuck in the middle of intersections without being able to move. The vehicle is new and has 1400 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627243November 25, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact stated that his wife had driven approximately 500 miles during a trip from Tennessee to Michigan, where she made stops as needed. The contact stated that after his wife arrived to the destination, she noticed that she had sustained third-degree burns on the right buttock and on the right upper leg from the front driver's side seat heater. The contact stated that his wife was a nurse and was self-treating at the residence. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11594747June 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Ford Escape. The contact stated while driving 65-70 MPH and depressing the accelerator pedal, the wrench warning light illuminated and the message "Engine over-temperature. Service Now" was displayed. The contact stated that the failure recurred several times while driving and depressing the accelerator pedal. The contact stated that the vehicle operated as needed upon releasing the accelerator pedal. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the engine cylinder head. The dealer determined that the head needed to be replaced under Ford SSM Number: 52219; however, the part was not available for the repair. The vehicle was not repaired. The contact stated that as an independent mechanic, he was concerned that the repair offered by the manufacturer was only a temporary fix. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589494May 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I stopped one day to get some gas and when I tried to start my 2024 Ford escape back up it failed to turn over. I started to get notices from my Ford pass app stating that I was having some issues with my turbine. The vehicle was leaving me stranded every time I tried to start it and it would try to stall on me. The engine didn't seem like it had enough power to run at a proper and normal status as an engine should properly run. When I would start the vehicle it would only start one time and then proceeded to stall on me and leave me stranded everywhere I went. The problem was never fixed. Then the dash lights started to tell me that the driver needed rest and flash a coffee cup in front of my eyes after I just got in the vehicle about 5 minutes before the lights came on. There was an awful smell that came out of the engine. I'm glad that my car didn't catch on fire before they repossessed it and I stopped making payments because the car was messed up and I'm not paying for a messed up vehicle but there was a serious issue with my 2024 Ford escape and I'm glad that they came and took it from me hopefully that kept me alive instead of burning up to death. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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