Ford Escape Complaints (2004)

499 consumer complaints on file.

#11172590January 28, 2019
STEERING
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170739January 18, 2019
STRUCTURE:BODY, ENGINE, SUSPENSION
RECENTLY PURCHASED CAR, CHECK ENGINE LIGHT CAME ON. DIAGNOSTICS SCAN SHOWS 2ND CYLINDER MISFIRE, IGNITION COIL FAULTY. WENT ONLINE TO CHECK COMMON ISSUES WITH THIS MODEL..IT IS A COMMON ISSUE WITH MOST 04 ESCAPES. LOTS OF COMPLAINTS FOR WHEEL WELL RUST..UPON INSPECTION, MINE TOO IS CORRODED AND THE SHOCK IS COMING THROUGH THE FLOOR BOARD IN THE HATCH. I HEARD NOISES WHILE DRIVING BUT HADN'T INSPECTED IT UNTIL NOW, AS I JUST BOUGHT THIS VEHICLE. THE CORRODED SPOTS WERE CONCEALED UNDER THE CARPET. UNSAFE TO DRIVE. MY PHOTOS ARE TOO LARGE TO UPLOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157313December 10, 2018
UNKNOWN OR OTHER
ON THURSDAY 15 NOVEMBER 2018, I PARKED MY 2004 FORD ESCAPE LTD IN A PARKING-LOT AND WENT INTO MY OFFICE. WITHIN ONE HOUR, A FIRE BEGAN IN THE ENGINE COMPARTMENT THAT QUICKLY SPREAD TO THE REST OF THE VEHICLE. THE CAUSE OF THE FIRE IS UNKNOWN. THE VEHICLE WAS DETERMINED A TOTAL LOSS BY MY INSURANCE COMPANY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152851November 20, 2018
STRUCTURE:BODY, STEERING
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL FAILED DUE TO SEVERE RUST AND CORROSION OF THE SUBFRAME. THE CONTACT ATTEMPTED TO REPLACE THE CONTROL ARMS AND NOTICED THAT A HUGE CHUNK ON THE SUBFRAME WAS ROTTED AND CORRODED WITH A LARGE HOLE NEAR THE FRONT PASSENGER SIDE OF THE SUBFRAME. THE CONTACT STATED THAT THE STEERING WHEEL WAS APPROXIMATELY 40 DEGREES OFF BALANCE. IN ADDITION, THE STEERING WHEEL WAS ADJUSTED WHILE TURNING LEFT OR RIGHT TO PREVENT INDEPENDENTLY INTRUSIVE STEERING DUE TO THE STEERING IMBALANCE. THE CONTACT WAS UNABLE TO MAKE REPAIRS TO THE VEHICLE DUE TO THE DAMAGE ASSOCIATED WITH THE MOUNT OF THE SUBFRAME THAT HAD PARTIALLY DETACHED FROM THE VEHICLE. THE CONTACT CONCLUDED THAT ANY REPLACEMENT MEASURES IN RELATION TO THE FAILURE WOULD BE FAULTY. CHAMPION FORD VOLVO (2502 WEST 26TH STREET, ERIE, PENNSYLVANIA 16506, (814) 878-2500) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS INSPECTED IN 2014 PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), IN WHICH THE CROSSBRACE WAS APPLIED TO THE VEHICLE FOR PREVENTATIVE SUBFAME DAMAGE IN JULY OF 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144682November 1, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO FORD (A, 3301 EAST CENTRAL TEXAS EXPRESSWAY, KILLENE, TEXAS 76543 (254) 699-2629) WAS MADE AWARE OF THE RECALL IN 2015 AND STATED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THEREAFTER THERE WAS NO RESPONSE FROM THE DEALER AFTER CONTINUED ATTEMPTS TO COMMUNICATE VIA TELEPHONE/VOICEMAIL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130904September 24, 2018
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
WHEN HITTING A BUMP IN THE ROAD, CAR PULLS SIDEWAVS. GOT CHECKED OUT. THEY FOUND EXCESSIVE CORROSION ON ENGINE CRADLE AND STEERING COMPONENTS WERE LOOSE AND AFFECTED BY EXCESSIVE CORROSION ON ENGINE CRADLE. STABILIZER ROD IS ALMOST READY TO FALL OFF. THEY ADVISED US NOT TO DRIVE THE CAR UNTIL ALL COMPONENTS ARE REPAIRED. STEERING IS ERRATIC AND TIRES SQUEAL WHEN TURNED LEFT OR RIGHT.THERE IS A RECALL FOR 386,000 OF THESE VEHICLES IN ROAD SALT STATES. WE LIVE IN ONE OF THEM, MICHIGAN. WHEN FORD PUT THE CAR ON THE RACK, THEY SAID SOMETHING IS SERIOUSLY WRONG: THAT THE WHEELS WERE BOWED OUT.BOUGHT CAR FROM FORD AFTER A 3-YEAR LEASE WAS OVER. NO PROBLEMS TIL NOW. THE CAR IS NOW 14 YEARS OLD, MILEAGE IS APPRX. 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129616September 14, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE VEHICLE WAS A 2004 FORD ESCAPE. IT WAS PARKED ON THE STREET, EVERYTHING WAS TURNED OFF AND THE VEHICLE WAS NOT RUNNING. I WAS IN WORK WHEN I WAS INFORMED THAT MY VEHICLE WAS ON FIRE. NOTHING WAS ON TO START THIS FIRE, IT HAPPENED SPONTANEOUSLY. THE FIRE SEEMS TO HAVE STARTED IN THE VICINITY OF THE DRIVERS SIDE ENGINE BAY. PREVIOUS TO THIS INCIDENT, THERE WERE NO MECHANICAL OR ELECTRICAL ISSUES WITH THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121758August 22, 2018
STEERING
I WAS DRIVING DOWN THE HIGHWAY AND I LOST CONTROL OF MY VEHICLE I HAD NO STEERING TRUCK WAS SHIMMYING ALL OVER THE ROAD. WAS ABLE TO GET IT SLOWED DOWN AND UNDER CONTROL OVER TO THE SHOULDER OF THE ROAD AND WAS ABLE TO DRIVE IT SLOWLY OFF OF THE HIGHWAY WAS ABOUT 1 MILE FROM MY HOUSE. IT HAS NO STEERING WAS LOOKING UNDERNEATH OF TRUCK AND THE FRAME IS ROTTED ALL AROUND WHERE THE RECALL PART WAS PUT IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115576August 3, 2018
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE STEERING WHEEL AIR BAG DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED BRUISING TO THE LEGS AND WAS UNCONSCIOUS. MEDICAL TREATMENT WAS RECEIVED. THE CONTACT WAS UNCERTAIN IF THE FRONT PASSENGER AND CURTAIN AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INQUIRED ABOUT ACCESS TO THE VEHICLE TO INVESTIGATE THE CAUSE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 177,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11103928June 25, 2018
UNKNOWN OR OTHER
ON DECEMBER 2, 2016 I BOUGHT A 2004 FORD ESCAPE FROM CAR HOP IN TACOMA, WA. WITH A $ 800 DOLLAR DOWN PAYMENT.AFTER ABOUT 3 MONTHS THE CAR STARTED OVERHEATING. HAD IT FLUSHED. SEEMED TO FIX THE PROBLEM. STARTED AGAIN IN FEB OF 2017. TOOK IT INTO A SHOP OF CAR HOPS AND THEY SAID IT WAS WATER PUMP. WENT BACK TO HAVE REPLACED AND WAS TOLD THEY NO LONGER WORKED WITH CAR HOP. I NEED MY CAR FOR WORK I AM A CAREGIVER SO MY CAR IS NEEDED. WELL I HAD MY CAR TOWED TO A SHOP TOWARDS THE END OF MAY OF THIS YEAR, THE SHOP WAS A AND M AUTOMOTIVE. I PAIDED 533.69 TO GET WATER PUMP PUT IN. PROBLEM WAS NOT SOLVED. STILL OVER HEATING THEY SAID IT WAS A HEAD GASKET AND NEEDED A NEW ENGINE CAR TOWED BACK HOME SET THERE FOR ABOUT A WEEK AND HALF. ON JUNE 7TH HAD THE CAR TOWED TO MEINEKE, BECAUSE CAR HOP WORKS WITH THEM. IN THE MIST OF ALL THIS FROM THE START I CALLED CAR HOP AND TOLD THEM TO COME GET THE CAR I WAS NOT PAYING FOR SOMETHING THAT DOES NOT RUN. THIS IT TOOK 3 OR 4 TIMES TO GET TO THEM BECAUSE THEY CAN NOT COMMUNICATE. I WAS 130 LATE FROM MY MAY 15TH PAYMENT. THY KEPT ASKING FOR THAT NOT EVEN TALKING ABOUT REPAIRS. FINALLY, AFTER A WEEK THEY HAD MT TOW THE CAR TO MEINEKE ON JUNE 7TH. WAS TOLD IT WOULD TAKE UP TO 48 HOURS TO GET AN ESTIMATE. WELL AFTER 4 DAYS I CALLED THEM AND THEY SAID THEY STILL HAVE NOT RECEIVED THE ESTIMATE BUT CONTINUED ASKING FOR THE 130 AND STILL HAVE NOT APPLIED THE 533 TO MY ACCOUNT. CALLED AGAIN AFTER 2 DAYS SAME THING. ON JUNE 18TH I CALLED MEINEKE AND GOT ESTIMATE WITHIN 15 MINS. I EMAILED IT TO CAR HOP, NOW THEY ARE SAYING THEY NOT APPLYING THE 533 AND DID NOT DECIDE WHAT TO DO. PLUS, THEY ARE SAYING THEY WON'T HELP BECAUSE IT IS NOT COVERED BY WARRANTY. THEY KNEW THIS FROM THE DAY I TOLD THEM TO COME GET IT. THEY TOLD ME THEY WOULD HELP GET FIXED. I HAVE RECEIVED NOTHING BUT LIE AFTER LIE, POOR POOR CUSTOMER SERVICE. PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100474June 7, 2018
STRUCTURE:BODY, SUSPENSION
I AM A MOTHER OF THREE CHILDREN WHOM I USE MY FORD TO DRIVE TO SCHOOL, I ALSO DEPEND ON IT TO GET ME TO WORK THREE WEEKS AGO I WAS ON MY WAY TO WORK MY CHILDREN PRESENT IN CAR WHEN WE HEARD A LOUD BANG FROM THE BACK OF MY SUV I PULLED OFF TO THE SIDE OF THE ROAD IMMEDIATELY TO CHECK OUT THE VEHICLE NOTHING SEEMED TO BE WRONG SO I RESUMED DRIVING FROM THAT DAY WHEN I DROVE THE CAR THERE WAS A CLANKING SOUND IN THE CABIN IT SOUNDED LIKE ONE OF MY DOORS WASN'T SHUT ALL THE WAY WHEN THEY WERE ALL SHUT. I HAD MY FATHER INSPECT MY FORD AND HE DISCOVERED THE PROBLEM. THE SUVS RIGHT REAR SHOCK HAD POPPED THREW THE PLASTIC CASING IN THE REAR OF MY SUV DUE TO THE ENTIRE MOUNT AND WHEEL WELL HAS COMPLETELY RUSTED AWAY. I CAN'T AFORD TO GET IT FIXED AND IT IS NOT SAFE TO DRIVE. I NEED HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090892April 29, 2018
POWER TRAIN
DRIVING DON HIGHWAY MADE A GRINDING NOISE AND STOPPED ACCELERATING. MECHANIC TOLD ME THE TRANSMISSION SPIT OUT MY AXLES AND WOULD NOT HOLD THEM IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082497April 2, 2018
AIR BAGS, UNKNOWN OR OTHER
IT SEEMS ONE DAY I NOTICED MY AIRBAG LIGHT ON. IT IS USUALLY ON CONSTANTLY OR BLINKING. I AM NOT SURE WHY IT STAYS ON. I SEE A LOT OF COMPLAINTS ABOUT THESE AIRBAGS ON THIS SITE. I WISH I KNEW THIS PROBLEM PRIOR TO PURCHASING THIS CAR. I ALSO JUST RECENTLY HAD THE HOOD RELEASE CABLE BREAK ON ME. CALL THE DEALERSHIP AND THEY DON'T MAKE THEM ANYMORE. GREAT! WONDERFUL! WHEN I WENT TO THE PARTS STORE THE COUNTER PERSON SAID THAT THIS WAS THE 5TH FORD HOOD RELEASE THAT THEY HAD PEOPLE LOOKING FOR IN LESS THAN A MONTH. IS THERE SOME KIND OF RECALL FOR THE HOOD RELEASE CABLE? SHOULD THERE BE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074957February 26, 2018
SUSPENSION
I WAS DRIVING ON A CITY STREET,BEGAN HAVING TROUBLE STEERING AND HEARD A LOUD NOISE FROM THE FRONT PASSENGER SIDE. ALMOST LIKE A FLAT TIRE. TOOK THE CAR TO THE DEALER AND WAS TOLD THE RIGHT FRONT SUB FRAME WAS RUSTED THROUGH. WAS TOLD THAT THE RECALL HAD ALREADY BEEN CLOSED AND THERE WAS NOTHING THEY COULD DO. MILEAGE IS AT 95000. WROTE TO CUSTOMER CARE FOR FURTHER ASSISTANCE AND WAS TOLD AGAIN THAT THERE WAS NOTHING THEY WILL DO. NHTSA SAFETY RECALL 14V-165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074786February 21, 2018
STRUCTURE
CPSC:ABOUT A MONTH AGO I NOTICED A LOUD NOISE COMING FROM THE REAR PASSENGER SIDE OF MY VEHICLE WHEN GOING OVER BUMPS IN THE ROAD. UPON INSPECTION, I FOUND THE SHOCK CASING ON THE REAR PASSENGER SIDE IS COMPLETELY RUSTED OUT AND MY SHOCK MOUNT IS NO LONGER ATTATCHED TO MY VEHICLE. *DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073520February 18, 2018
STRUCTURE:BODY
PASSENGER SIDE REAR WHEEL WELL RUSTING AWAY. SHOCK TOWER MOUNT IS IN TREMENDOUS JEOPARDY. I HAVE LOOKED AT DOZENS OF SIMILAR MODEL YEAR ESCAPES THIS WEEKEND, INCLUDING ONE I OWN, AND THEY ARE ALL FINE. A REVIEW OF THE INTERNET SHOWS I AM NOT ALONE THOUGH. THOUSANDS OF REPORTS OF THE SAME ISSUE. WHAT TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064727January 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 65 MPH, THE VEHICLE SPONTANEOUSLY CAUGHT FIRE UNDER THE HOOD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11062760January 15, 2018
UNKNOWN OR OTHER
THE BACK LATCH TO THE WIDOWS FELL OFF. NOT SAFE! WAS NOT MOVING, PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062499January 12, 2018
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS, SMOKE EMERGED FROM THE HOOD AND THE VEHICLE SPONTANEOUSLY CAUGHT FIRE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (DON'S FORD, 5712 HORATIO ST, UTICA, NY 13502) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AT 1-800-392-3673 AND GOT THE AUTOMATED SYSTEM BEFORE THE CALL DISCONNECTED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11033470October 15, 2017
STRUCTURE:BODY
THE TWO HINGES HOLDING THE REAR WINDOW TO THE TAILGATE ARE BADLY CORRODED TO THE POINT THAT THE METAL BOLTS HAVE FAILED AND THE REAR WINDOW IS NOW A SAFETY HAZARD AND COULD FALL OFF DURING NORMAL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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