Ford Escape Complaints (2004)

499 consumer complaints on file.

#10542270September 6, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE SUB FRAME WAS COMPLETELY RUSTED AND HAD BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538558September 3, 2013
SUSPENSION, STRUCTURE
THE RIGHT FRONT WHEEL BEGAN PULLING TO THE RIGHT. UPON INSPECTION WE FOUND THE SUB-FRAME UNDER THE RIGHT FRONT WAS RUSTED AND WAS SAGGING. I WAS ADVISED NOT TO DRIVE THE VEHICLE BECAUSE THE FRAME COULD COLLAPSE AND CONTROL OF THE VEHICLE WOULD BE LOST. UPON FURTHER INSPECTION IT WAS NOTICED THAT ONLY FRAME RUSTED OUT WHERE THE AIR CONDITIONER WAS DRIPPING CONDENSATION. THE DEALER SAID IT WAS THE ROAD SALT USED IN WINTER. IF THAT WAS THE CASE WHY WASN'T THE WHOLE SUB-FRAME ROTTED AND NOT JUST THE SECTION WHERE THE AIR CONDITIONER WAS DRIPPING? I DON'T THINK A 10 YEAR OLD VEHICLE SHOULD HAVE THE FRAME DISINTEGRATE LIKE THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537093August 24, 2013
STRUCTURE:BODY, SUSPENSION
THE RIGHT REAR INNER WHEEL HOUSING HAS ALMOST COMPLETELY RUSTED AWAY CAUSING THE RIGHT REAR SHOCK ABSORBER TO BREAK AWAY FROM ITS TOP MOUNTING AND CAUSE SEVERE VEHICLE BOUNCING AND SWAYING WHILE DRIVING MAKING IT ALMOST IMPOSSIBLE TO DRIVE THE VEHICLE.MANY OTHER ESCAPE OWNERS I HAVE SPOKEN TO ARE HAVING THE SAME PROBLEM AND AN INTERNET SEARCH OF THIS PROBLEM CONFIRMS MY FINDINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536714August 22, 2013
STRUCTURE:BODY
THE RIGHT REAR WHEEL WELL THAT SUPPORTS THE SHOCK TOWER HAS COMPLETELY RUST OUT,THIS IS COMMON IN THE 2004-2006 ESCAPES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534034August 7, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE FAILED TO SLOW DOWN. THE ACCELERATOR PEDAL WAS APPLIED REPEATEDLY AND THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE VEERED OFF THE ROAD TO AVOID CRASHING INTO ANOTHER VEHICLE INTO A DITCH. THE VEHICLE CONTINUED TO TRAVEL AND CRASHED INTO A CONCRETE BARRIER AND THEN A FENCE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER WAS 12V353000 (ENGINE AND ENGINE COOLING , VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT THE VIN WAS INCLUDED. THE EXTERIOR DAMAGES HAD NOT BEEN DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 192,000. UPDATED 9/5/13 *CN UPDATED 09/11/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10532311July 29, 2013
SUSPENSION, STRUCTURE:BODY
THE SHOCK MOUNT ON THE REAR PASSENGER WHEEL IS LOOSE BECAUSE THE METAL SUPPORTING IT IS RUSTING AWAY. WHENEVER A BUMP IS HIT THERE IS A LOUD NOISE AND SHARP JOLT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532426July 29, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT THE THROTTLE CABLE WAS STUCK. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V574000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525518July 18, 2013
SUSPENSION
HEARD A RATTLE IN REAR OF CAR. THOUGHT IT WAS EXHAUST SYSTEM RELATED. UPON INSPECTION FOUND REAR PASSENGER UPPER SHOCK CONNECTION HAD ROTTED COMPLETED AND THE SHOCK WAS DISCONNECTED FROM THE CAR. SHOCK IS BARELY HANGING ON THE VEHICLE AND APPEARS INCREDIBLY DANGEROUS. VEHICLE HAS BEEN MAINTAINED AS PER FORD REQUIREMENTS AT THE DEALER WHERE IT WAS PURCHASED FROM. NO UNUSUAL DRIVING CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525104July 16, 2013
ENGINE
COULD NOT TURN CAR HEATER ON AS THE INTERIOR FILLED WITH ENGINE FUMES ESPECIALLY WHEN IDLE. TOOK VEHICLE TO 2 DIFFERENT FORD DEALERS AND THEY COULD NOT LOCATE THE PROBLEM. NOW, SUMMER OF 2013 WHEN THE AC IS TURNED ON THE SAME THING HAPPENS. IT IS A SAFETY CONCERN THAT MYSELF AND 3 YEAR OLD SON ARE BREATHING THESE FUMES IN JUST DRIVING TO THE GROCERY STORE! ALSO, TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP WITHOUT ANY POSITIVE RESULTS! I HAVE BEEN DRIVING WITH NO HEAT AND NO AC FOR ALMOST A YEAR NOW. WHAT CAN SOLVE THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523705July 8, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE PASSENGER REAR SHOCK MOUNT PENETRATED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE SHOCK MOUNT HAD BECOME PERFORATED DUE TO RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 197,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521472June 24, 2013
ENGINE AND ENGINE COOLING
I WANT TO BRING TO YOUR IMMEDIATE ATTENTION A SERIOUS SAFETY CONCERN I HAVE WITH MY 2004 FORD ESCAPE. WE HAVE OWNED THE CAR SINCE 2007 (MILEAGE 102,000) AND HAVE RECENTLY EXPERIENCED INTERMITTENT STALLING WHILE THE CAR IS IN MOTION. I HAVE HAD 4 EXPERIENCES WHERE THE CAR WOULD STALL WHILE IN MOTION. IT APPEARS TO OCCUR WHEN OUTSIDE TEMPERATURES ARE ABOVE 80 DEGREES AND I HAVE TRAVELED IN THE CAR FOR >30 MINUTES AND HAVE MADE A SHORT STOP (FOR GAS OR SHOPPING). AFTER CONTINUING MY DRIVE AFTER A SHORT STOP, THE CAR SUDDENLY SHUTS OFF AT SOME POINT ON THE WAY HOME WHILE THE VEHICLE IS IN MOTION, LOSING ALL POWER TO THE STEERING AND BREAKING SYSTEM. THE CAR WILL START UP AGAIN (WHILE COASTING) WITH NO ISSUE BUT STALL AGAIN AFTER A SHORT WHILE. THESE HAVE BEEN VERY HARROWING EXPERIENCES ON BUSY ROADS AND FORTUNATE THAT IT WAS ME AND NOT MY PREGNANT WIFE, AS I DON'T BELIEVE SHE WOULD HAVE HAD THE STRENGTH TO EXECUTE THESE EMERGENCY ACTIONS WITH NO POWER. THE CAR HAS BEEN AT THE FORD DEALERSHIP FOR >1 WEEK BUT THEY HAVE FAILED TO REPLICATE THE PROBLEM. THE CAR REMAINS AT THE FORD DEALERSHIP UNTIL THE CAUSE CAN BE DETERMINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520272June 17, 2013
STRUCTURE:BODY, SUSPENSION
SON CAME HOME FROM COLLEGE. BANGING NOISE NOTICED WHEN SISTER RIDING WITH HIM COMING FROM RIGHT REAR OF VEHICLE. UPON INSPECTION AT OIL CHANGE GARAGE IT WAS NOTICED THAT RIGHT REAR SHOCK MOUNT HAD COMPLETELY CORRODED AND BROKEN OFF FROM THE WHEEL WELL SHEET METAL. VEHICLE NOT DRIVABLE IN THAT CONDITION AS WHEEL COULD POSSIBLY BREAK OFF OR AT THE LEAST POOR HANDLING OF VEHICLE. ONLINE SEARCH CAME UP WITH SIMILAR COMPLAINTS FOR 2003/2004/2005 ESCAPES. CALLED FORD BUT NO RECALL HAS BEEN ISSUED SO OWNERS OUT OF LUCK FOR VERY EXPENSIVE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512727May 19, 2013
VEHICLE SPEED CONTROL
IT WAS LAST FRIDAY WHEN I ALMOST REAR ENDED SOMEONE. THE SPEED CONTROL RECALL IS NOT FIXED. I WENT TO KEITH HAWTHORN FORD ON SOUTH BLVD, HERE IN CHARLOTTE, LAST YEAR, AND WAS TOLD THAT THEY HAD TO ORDER A PART. I WAITED A FEW WEEKS, THEN I CALLED THEM AGAIN, AND WAS TOLD THAT THE PART WAS IN, I TOOK MY CAR IN, AND IT DID NOT TAKE 40 MINUTES THE CAR WAS READY. I DON'T KNOW WHAT THEY DID BUT I AM STILL HAVING ISSUES WITH SPEED. IT IS VERY SCARY. THIS IS ALL THE TIME, NOT JUST LAST FRIDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512089May 15, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT AFTER DRIVING THE VEHICLE A SMALL DISTANCE, SHE SMELLED A BURNING ODOR FROM UNDER THE HOOD. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 129,790. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10508816April 19, 2013
SUSPENSION
MY DAUGHTER NOTICED HER ESCAPE WASN'T DRIVING RIGHT IT WAS TRAVELING SIDEWAY`S DOWN THE HIGHWAY, I NOTICED HER FRONT TIRE`S WERE WORN, ESPECIALLY THE PASSENGER`S FRONT, IT WAS WORN ON THE OUTSIDE. I SPOKE WITH A FORD MECHANIC THAT SUGGESTED NEW TIRE`S AND A FRONT END ALIGNMENT, SHE HAD THAT SERVICE DONE, WHICH DID NOT MAKE THE VEHICLE DRIVE ANY DIFFERENTLY. SHE THEN TOOK THE VEHICLE BACK IN FOR SERVICE IN WHICH NOW THE VEHICLE WAS DOG TRACKING WHEN DRIVING AND WAS THEN INFORMED THAT THE WHEEL WELL`S WERE TOTALLY RUSTED THROUGH AND THAT THEY WOULD NOT REPLACE THE REAR SHOCKS BECAUSE OF IT. THERE ARE SEVERAL HUNDREDS OF OTHER FORD ESCAPE OWNERS WHOM HAVE EXPRESSED THE SAME CONCERN. THE WHOLE REAR END HAS APPARENTLY SHIFTED OUT OF LINE, BECAUSE OF THE RUSTED OUT WHEEL WELL`S THAT ATTACH TO THE SHOCK`S TO HOLD THE REAR END IN ALIGNMENT. THIS IS A HUGE SAFETY ISSUE, AND FORD IS NOT DOING ANYTHING ABOUT IT. THIS ISSUE DOE`S NOT JUST INCLUDE 2004 MODEL`S , IT HAS ALSO BEEN BROUGHT TO MY ATTENTION, THAT EVEN A NEW 2013 MODEL HAS THE SAME PROBLEM. PLEASE HAVE THIS ISSUE INVESTIGATED IT IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508185April 14, 2013
POWER TRAIN, ELECTRICAL SYSTEM
THE PROBLEM STARTED WHEN THE CAR WAS DRIVING AND ALL OF SUDDEN THE CAR STARTS STRUGGLING AND THEN SHUTS OFF. IT WOULD TAKE A SEVERAL ATTEMPTS FOR THE CAR TO RESTART BUT EVENTUALLY IT WOULD. NOW THE CARS JUST IDLES AND RUNS REALLY ROUGH AND SHUTS OFF WHILE DRIVING. TOOK IT TO FORD AND THEY SAID ALL IT NEEDED WAS A NEW CAT-CONVERTER MANIFOLD, NOT STATING WHY. WE REPLACED IT ($1500) BUT THE PROBLEM STILL REPEATED. TOOK IT TO A REPAIR SHOP AND THEY SAID IT NEEDED TO REPLACE 6 IGNITION COILS AND PLUGS AND POSSIBLY THE PCM. THEY ALSO SAID THE IGNITION COILS CAUSED THE CAT-CONVERTOR MANIFOLD TO MALFUNCTION IN THE FIRST PLACE. SO WE REPLACED ALL COILS AND PLUGS FOR $1600 BUT THEY SAID THE PCM WAS FINE FOR NOW BUT IT WAS A MATTER OF TIME FOR THE PCM TO FAIL. I'M NOT SURE IF FORD DELIBERATELY NEGLECTED THIS IGNITION COIL ISSUE BUT IT IS SUSPICIOUS. MY COMMUTE IS MAINLY INTERSTATE HWY AND I'M AFRAID THIS PROBLEM IS MIGHT CAUSE A MAJOR ACCIDENT WHILE ON A MAJOR INTERSTATE HWY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505568April 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIR. THE MECHANIC STATED THAT THE AIR BAG WIRING IN THE FRONT DRIVER AND PASSENGER SIDE SEATS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501298March 4, 2013
VEHICLE SPEED CONTROL
GOING UP A HILL ON SNOW COVERED ROADS SO WAS GOING SLOW WHEN CAR STARTED ACCELERATING ON ITS OWN. KEPT STEPPING ON THE BRAKE, BUT CONTINUED TO ACCELERATE. GOT OFF THE ROAD AND STOPPED THE RPM WAS UP TO 7. THE ACCELERATION CONTINUED TO HAPPEN A FEW TIMES EVERY WINTER FOR THE NEXT FEW YEARS AND I WOULD TAKE IT TO A FORD DEALERSHIP TO HAVE IT CHECKED EACH TIME IT HAPPENED. THEY TRIED A FEW DIFFERENT REPAIRS AND NOTHING WORKED. JAN. 21,2011 CALLED FORD AND REPORTED THE PROBLEM AND THEY SAID THIS IS THE FIRST THEY HEARD OF THIS PROBLEM. IN SEPT. OF 2011 THE RECALL #12S37 CAME AND I TOOK IT IN TO HAVE THE RECALL TAKEN CARE OF. SINCE JAN. OF 2013 IT HAS DONE IT TO ME TWICE - THIS RECALL OBVIOUSLY DID NOT FIX THE HAZARDOUS PROBLEM! I AGAIN CALLED FORD, GOT A CASE NUMBER, AND [XXX] - THE FORD REGIONAL CUSTOMER SERVICE MANAGER CALLED ME AND SAID HE INVESTIGATED MY CASE AND WITH THE VEHICLE BEING OUT OF WARRANTY AND THERE ARE NO CURRENT RECALLS THERE IS NOTHING FORD CAN DO. I TOLD HIM THAT I FELT THIS IS A SAFETY ISSUE AND THE VEHICLE NEEDS TO BE OFF THE ROAD AND I CAN'T ETHICALLY TRADE IT BECAUSE I DON'T WANT TO PUT ANYBODY ELSE IN HARM'S WAY AND I HOPED FORD WOULD MAKE IT RIGHT BY ME AND HE SAID THERE IS NO TRADE ASSISTANCE AVAILABLE FROM FORD. I ASKED HIM IF FORD WOULD PAY ME WHAT IT WAS WORTH SINCE THE VEHICLE SHOULD BE OFF THE ROAD AND HE REPEATED IT IS OUT OF WARRANTY AND FORD WOULD NOT BE ABLE TO PAY ME. OBVIOUSLY THE SPOKESPERSON FOR FORD DOESN'T HAVE THE SAME ETHICS I HAVE.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499708February 22, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL KNOCKING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THEY COULD NOT PROVIDE ANY ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499360February 20, 2013
VISIBILITY:GLASS, SIDE/REAR
AS I WAS SITTING IN MY CAR WITH MY 9 YEAR OLD IN THE BACKSEAT, IN PARK, WITH THE ENGINE ON, WAITING FOR MY OLDER SON, WE HEARD A LOUD EXPLOSION AND THE BACK WINDSHIELD HAD SHATTERED INTO A MILLION PIECES. I THOUGHT SOMEONE HAD SHOT OR THROWN SOMETHING AT THE CAR BUT ONCE I GOT OUTSIDE AND LOOKED AT IT I COULD TELL BY THE WAY THE GLASS HAD BLOWN OUTWARD (FOR THE MOST PART) THAT SOMETHING THAT I COULD NOT EXPLAIN MUST HAVE HAPPENED/MALFUNCTIONED WITH THE WINDSHIELD. IT WAS VERY SCARY AND, AS I WAS A HALF HOUR FROM HOME AND IT WAS RAINING, PRETTY INCONVENIENT. THE EXPLOSION WAS SO FORCEFUL THAT IT DAMAGED BOTH THE REAR WIPER SYSTEM AND THE HYDRAULIC ARM WHICH LIFTS THE REAR WINDOW. I AM GLAD MY DOG WAS NOT TRAVELING IN THE BACK OF THE CAR AS PLENTY OF GLASS ENDED UP IN THE BACK OF THE CAR. ALSO, NOW I HAVE TO PAY FOR ALL OF THIS TO GET FIXED? THIS IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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