Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11505340February 3, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30-40 MPH and shifting into third gear, the vehicle started to stall until the vehicle accelerated over 50 MPH. The contact stated that the service transmission now warning light that was illuminated intermittently. The contact was able to park the vehicle but decided to continue to drive to her destination. The contact took the vehicle to the independent mechanic and was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer and was informed that NHTSA Campaign Number: 22V413000 (Power Train) needed to be completed. The dealer completed the recall repair but informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505381February 3, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while attempting to accelerate, the vehicle was hesitating. The contact stated that the vehicle accelerated at a slower-than-normal speed. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505228February 2, 2023
SEAT BELTS
The backseat passenger side seat belt locked up. The seat belt pulls out, but it will not retract without being forced in. This means I cannot have a passenger in this seat, because they would not be properly restrained if an accident were to occur. There have been no accidents with my vehicle to have caused this malfunction, but it is a serious issue. I had it examined by the dealership that sold it to me (Ray Skillman in Avon), and I was told that while it is a common issue it is not covered under warranty or on recall. I was also told that it could be months until the part would get in, because it still has to be ordered from Ford and it is so common that the part is on back order. I was not aware of this until I had a passenger in the backseat (still a new car to me since I bought it used with no accidents reported on it and the dealership does not check the seatbelts prior to sale of vehicles, only the engine), and they pointed it out to me. It is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504689January 31, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated upon starting the vehicle, the engine was misfiring, and the vehicle was shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The independent mechanic cleared the diagnostic tests codes. The contact stated that the check engine warning light illuminated two weeks later. The vehicle was taken to an independent mechanic where the diagnostic test codes were cleared for a second time. Additionally, the independent mechanic informed the contact that the coolant level was low, and the coolant reservoir was refilled; however, the failure persisted. The independent mechanic informed the contact that coolant was leaking into the engine. The dealer was notified of the failure and informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504711January 31, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light would illuminate, the vehicle would drive rough and would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the coolant had intruded into the engine. The contact was informed that the vehicle was not covered under the Manufacturer’s Special Coverage for the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 28,795.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504482January 30, 2023
ENGINE
I have a 2017 Ford Escape EcoBoost 2.0L vehicle. We had engine issue with coolant disappearing and engine misses at idle and Excelleration. We took it a local Ford dealer and they diagnosed coolant in cylinders 2 & 3. They informed us the engine could not be repaired and said we needed a new engine and turbo, so we had the replacement done. I later found out this issue has plagued Ford since 2013 and they still sold it to me. The repair cost me $7800.00. See attached recall information I found on the 1.5L EcoBoost engine they are doing but nothing so far on my 2.0L. This is nitpicking. It was very hard coming up with that money when it should have been recalled. This was the only car we have. Please help!!! I have also notified the Bureau of Automotive Repair of California of the issue and they said to also file a complaint with your department. Thanks for any help you can provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503397January 24, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle shuddered and stalled. The contact was able to veer to the side of the road. The contact restarted the vehicle after several attempts. The contact continued driving however, the failure recurred. The check engine warning light was illuminated. The vehicle restarted after several attempts. The contact stated that upon arriving at her son's residence, the vehicle stalled and failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that coolant was leaking into the engine and there was coolant intrusion in the engine oil. The independent mechanic diagnosed that the engine needed to be replaced and the failure was related to an unknown Ford Technical Service Bulletin. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 141,620
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503454January 24, 2023
ENGINE
The vehicle with 85,000 miles began burning coolant at a rate of nearly 1 gallon every 3 weeks with an associated Cylinder 3 misfire code from an OBD 2 reader. Attempted to get the car looked at Nov of 22 and was unable to get appointment until Jan 23. Ford diagnosed a cylinder block crack causing coolant to enter cylinder and burn coolant. Ford says it requires an entire engine replacement at a cost of 10000 dollars to us and is not covered in any way by the manufacturer. This is a documented issue in Ford TSBs which are linked to premature failure of engines due to a manufacturing design flaw of the engine block. This is a safety issue as an engine burning coolant is likely to overheat and fail leading to traffic and passenger safety concerns in addition to potential engine component fires. This has not been inspected by police or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503266January 23, 2023
ENGINE, POWER TRAIN, STEERING
I am reporting coolant leaking into my engine causing my engine to lock up at around 75k to 80k miles. Torque converter needing to be replaced at around 80k miles. Torque converter clutch solenoid needing replacement at 80k miles. Rear CV joint axel needing replacement at 85k miles. Control arm replacement at 100k miles. The only recall is the transmission bushing, in which I haven’t fixed because I can’t move my vehicle out of my driveway. I have spend almost the same amount on this vehicle repairing it that I owe. The vehicle in a whole needs to be recalled. They are not safe and very costly in the long run. I am not happy with only 2 recalls being reported on this vehicle because I’ve read over 600 reviews with the same known problems and nothing has been done about it! If ford isn’t going to fix the known issues then the NHTSA needs to help the consumers and report these issues!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503280January 23, 2023
ENGINE
Purchased in March 2022 at approximately 47,000 miles on it. Drove until November 2022 with 59,802. The following occurred prior to stopping operation of the vehicle. Started running sluggish. Noted temperature starting to increase. Noted coolant empty, refilled and continued to drive vehicle. Then shortly after noticed the check engine light was on and white smoke upon start up. Engine light on reports misfire cylinder 3. Had compression test done as it was losing coolant again. Pressure test showed leaking of coolant into cylinder 2 and 3. Stopped driving vehicle. Spoke to Ford to see if they could help, was advised to take to a Ford dealership. Ford dealership reports the same findings leaking coolant in the cylinder 2 and 3, engine needs replaced costing over $8,000. Spoke to Ford again reports that repairs will be paid for as it is still under powertrain warranty. This was also reported to the Ford dealership, so they ordered the engine. When engine arrives was told in fact it was not covered under warranty and the Ford representative "miscalculated" and they were "sorry" but there is nothing they can do. Dealership also filed a complaint/goodwill request on my behalf which was declined because "I'm not a loyal Ford customer" as it's my first, now last Ford vehicle. Ford is aware of this engine issue as they have a TSB out about released in June 2022 but have failed to do anything about. As I should not be replacing an engine under 60,000 miles let alone if I continued to drive and have my motor seize up. They are so much aware of the issue they changed the design of the engine. It's not fair to consumers to have Ford not taking responsibility for their mistakes/misinformation. Also was informed the have my correspondence with the representative stating it was covered and they'd pay for it but they will not provide me with copies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502779January 20, 2023
ENGINE
My car,s engine went with low miles and only 6 years old due to a defect with engine the coolant goes into the engine . Ford knows about this went and did research and I see other people have Same problem. Customer service make promises they cannot keep. After two weeks waiting for someone to sign off to pay half I decided to let someone else fix it. I just want to warn people about the problem with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502860January 20, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) however, the VIN was not included. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502549January 19, 2023
FUEL/PROPULSION SYSTEM
Owner of a 2017 Ford Escape; After refilling vehicle at local fueling station the vehicle would not start. Check engine illuminated. Attempted to start; however the vehicle would not; and everything lit up on dashboard. Finally after the 3rd/4th try the vehicle finally started. Taken vehicle to dealer and was informed it was the purge valve. Headed towards dealership shortly to find the reason. This happens every time I fill up the vehicle; otherwise it starts perfectly. Having to pay a $149. fee for them to check why the engine light is on; although, a gentleman checked it previously for free at the dealership; the representative stated they had to do further testing. Consequently, I see the Ford Focus had the same issue..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502639January 19, 2023
ENGINE
The contact's father owns a 2017 Ford Escape. The contact stated that while his father was driving at an undisclosed speed, there was white smoke coming from the engine compartment with the check engine warning light illuminated. Additionally, the vehicle experienced rough driving. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion and engine failure. The dealer replaced the engine. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN for the failure. The contact related the failure to Technical Service Bulletin: 19-2346 (Coolant in Cylinders, White Exhaust Smoke) however, the vehicle was not covered by the TSB. The failure mileage was 70,986.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502657January 19, 2023
ENGINE
car was overheating, added coolant, brought vehicle to service center, diagnosed with a blown head gasket requiring total engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501814January 14, 2023
WHEELS
Was having brakes replaced and was informed the aluminum coating on the lug nuts had swollen and could not be removed/tightened with the normal sized lug wrench. Was not concerned until I realized that meant that if I had a flat on the road, the lug wrench that came with the vehicle would not work. Not a fan of being stranded on the side of the road with no way to change a tire. Understand that Ford is not recognizing this as an issue. I find it to be a serious safety issue if you have to be stuck on the side of the road for an extended period because you have to wait for someone with the correct tool to show up because the one provided with the vehicle is no longer sufficient.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501581January 13, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while pulling out of a parking lot, the vehicle shuddered and lunged forward. There was no warning light illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 65 MPH, the failure recurred, and the vehicle stalled while exiting the highway. The contact veered to the side of the road and restarted the vehicle. The contact was able to continue driving. The contact stated that the Auto START/STOP feature engaged independently whenever the failure occurred. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 39,000. The contact was instructed by the dealer to drive the vehicle for 100 miles to reset the components. However, the vehicle only made it about two blocks from the dealership before losing engine power again. The vehicle still remains at the dealership as it is still undiagnosed and unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501390January 12, 2023
ENGINE, POWER TRAIN, WHEELS
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501207January 11, 2023
POWER TRAIN, EXTERIOR LIGHTING
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501350January 11, 2023
ENGINE
Service engine soon lamp came on. Didn't notice any issues with the car and drove it home. Next morning the car seemed to start a little hard. Took into the dealership and was told that it was a misfire in cylinder #2 caused by leakage of engine coolant into the cylinder and requires a total replacement of the long block of the engine for roughly $7500. Did some internet research and this appears to be a known issue with the engine with no assistance or recourse from Ford. No apparent fix for the problem without replacement of the engine. This could cause seizing of the engine and could be a safety issue if the engine would seize during driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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