Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11338235July 8, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED ZEIGLER CHRYSLER DODGE JEEP RAM OF PLAINWELL (1186 M-89, PLAINWELL, MI 49080; PHONE: (269) 685-5800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WERE UNAWARE OF WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WHEN SLOWING TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO PARK AND RESTARTED THE VEHICLE. THE VEHICLE OPERATED AS DESIGNED ONCE RESTARTED. THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 50 MPH. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337350July 3, 2020
FUEL/PROPULSION SYSTEM
RECALL 19V-813 IS FOR SAFETY AND HAS NOT BEEN RESOLVED SINCE THE ENGINE BEGAN STOPPING IN 2013 NOR SINCE THE FIRST RECALL OR SINCE THE SECOND RECALL IN NOVEMBER 2019. THIS IS A SAFETY ISSUE AND I HAVE HAD THE CAR STOP WHILE DRIVING AND NOT RESTART. SOMETIMES IT DOES NOT START IN THE GARAGE. I HIT THE FUEL PUMP RELAY WITH A HAMMER AND IT WILL WORK FOR A LITTLE WHILE. DODGE DOES NOT ALLOW ME TO FIX THIS MYSELF. CAN I HAVE A NEW CAR? (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337183July 2, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WITHOUT WARNING. THE CONTACT STATED THAT ONCE THE VEHICLE WAS STARTED, THE VEHICLE IMMEDIATELY SHUT-OFF WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT AN INTERIM REPAIR WAS AVAILABLE. THE CONTACT WAS INFORMED THAT THE FUEL PUMP COULD BE REPLACED WITH A NEWER BUT DEFECTIVE FUEL PUMP WHILE AWAITING THE FINAL REPAIR. BLAISE ALEXANDER CHRYSLER DODGE JEEP RAM FIAT (1080 E. COLLEGE AVE, STATE COLLEGE, PA 16801) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT PERFORM THE REPAIR SUGGESTED BY THE MANUFACTURER. THE CONTACT THEN REACHED OUT COURTESY MOTOR SALES INC (3100 PLEASANT VALLEY BLVD, ALTOONA, PA 16602) AND WAS INFORMED THAT THE DEALER WOULD PERFORM THE INTERIM REPAIR ON THE VEHICLE. AN APPOINTMENT WAS NOT YET SCHEDULED FOR THE INTERIM REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331951July 1, 2020
FUEL/PROPULSION SYSTEM
VEHICLE HAS STALLED MULTIPLE TIMES. EITHER RIGHT AFTER START UP OR WHILE DRIVING. IN ALL CASES I HAVE FOUND THAT THE 20 AMP FUSE THAT WAS INSTALLED FOR RECALL R09 FROM 2015 IS MELTING AND CAUSING THE FUEL PUMP RELAY TO FAIL WHICH IS CAUSING THE STALL CONDITION. THE FUSE IS EASILY REPLACED BUT THE STALLING IS BECOMING MORE AND MORE FREQUENT, HAPPENING AT LEAST ONCE A WEEK. DODGE SAYS THERE IS NO REMEDY FOR THIS AND THERE ARE NO PARTS TO JUST REPLACE THE CURRENT SET UP. SO NOW I AM STUCK WITH THIS ISSUE UNTIL DODGE FIGURES OUT WHAT IS WRONG. EACH INSTANCE OF STALLING HAS OCCURED AT 25 MPH OR LESS BUT ITS ONLY A MATTER OF TIME BEFORE IT HAPPENS AT A HIGHER SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330842June 25, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED 5 MORE TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND THE VEHICLE WAS TAKEN TO THE MCCUBBIN MOTORS LOCATED AT 301 E. CLIFTY DR, MADISON, IN 47250, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ADVISED THE DEALER TO REPLACE THE RELAY. THE RELAY WAS REPLACED, HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO CONFIRM WHEN THE REMEDY PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330246June 22, 2020
ELECTRICAL SYSTEM
RELAY FUEL MY CAR STOP TURN ON 3 TIMES STOP WHEN WAS DRIVING. WHAT HAPPEN WHEN NOT HAVE THE PIECE AND I CAN DRIVE MY CAR? NOW IS IN THE DEALER WAIT FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329553June 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHILE STARTING THE VEHICLE, THE VEHICLE EXPERIENCED A MISFIRE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO BUD CLARY MOSES LAKE CHRYSLER DODGE JEEP RAM (12174 N FRONTAGE RD, MOSES LAKE, WA 98837) AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS ATTRIBUTED TO THE FUEL PUMP FAILURE. THE CONTACT WAS NOTIFIED OF A REPAIR USING AN AFTERMARKET PART HOWEVER, THE PART WAS NOT APPROVED BY THE VEHICLE MANUFACTURER. THE CONTACT AGREED TO HAVE THE VEHICLE REPAIRED USING THE AFTERMARKET PART. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WAS ELIGIBLE FOR REIMBURSEMENT IF THE REPAIR WAS PAID FOR OUT OF POCKET. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329210June 16, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. TALLASSEE AUTOMOTIVE (1618 GILMER AVE, TALLASSEE, AL 36078, (334) 283-6815) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE STARTER WAS REPLACED THREE TIMES. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM UNDERNEATH THE VEHICLE AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328938June 15, 2020
AIR BAGS
WAS SITTING IN CAR PARKED AN AIRBAG LIGHT CONTINUOUSLY GOES ON AND OFF WHILE DINGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327816June 8, 2020
ENGINE
MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327119June 3, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING 50 MPH, WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND TAKEN TO DADELAND DODGE CHRYSLER JEEP RAM LOCATED AT 16501 S DIXIE HWY, MIAMI, FL 33157, (305) 278-9994, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326977June 2, 2020
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THREE UNKNOWN DEALERS AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY DECELERATED FROM 30 MPH TO 10 MPH. THE CONTACT STATED CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND THE MECHANIC RETRIEVED THE FUEL FAILURE DETECTION CODE. THE DEALER WAS CONTACTED, AND STATED THAT CURRENTLY THERE WAS NO FIX FOR VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326764June 1, 2020
ENGINE
WHILE DRIVING CHECK ENGINE LIGHT STARTED FLASHING. RECEIVED CODE FOR MISFIRE ON CYLINDER #8. TOOK TO DEALER, DIAGNOSED AS WORN CAMSHAFT DUE TO LIFTER FAILURE. INITIALLY QUOTED $4700 TO REPAIR, THEN TOLD DODGE WOULD NOT WARRANTY THE WORK DUE TO POSSIBILITY OF METAL SHAVINGS IN ENGINE. RECOMMENDED ENGINE REPLACEMENT FOR $10,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322013April 23, 2020
FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019 // VEHICLE CONTINUES TO LOOSE POWER WHILE DRIVING ON FREEWAY, ENGINE LIGHT TURNS ON; DEALER KEEPS TELLING ME IT'S THE FUEL CAP! NOW FCW WARNING IS COMING ON IN ADDITION. NOT SAFE!!! NO REMEDY YET 5 MONTHS LATER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320492April 8, 2020
UNKNOWN OR OTHER
THE UCONNECT KEEPS CONNECTING AND DISCONNECTING WHICH IS A SAFT HAZARD DUE TO THE HANDS FREE. DEALER STATED THAT THE COMPUTER NEED TO BE UPDATED FOR WELL OVER $100. I BELIEVE THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED. THIS IS HAPPEN ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320307April 6, 2020
FUEL/PROPULSION SYSTEM
IT TOOK 30 MINUTES FOR MY HUSBAND TO CRANK MY CAR. HE HAD TO TAP ON RELAYS IN THE FUSE BOX TO GET IT GOING. THE CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN DRIVEN SINCE THE PRIOR EVENING. WENT TO THE DEALERSHIP TO ASK ABOUT RECALL AND THEY SAID CHRYSLER HAD NOT COME UP WITH A FIX YET. SO THE QUESTION IS. WHAT DO WE DO IF WE KEEP HAVING ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318313March 16, 2020
ENGINE
THE SUV WILL NOT SHUT OFF TILL YOU OPEN AND CLOSE THE DRIVER DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318314March 16, 2020
ENGINE
STILL DOESN'T HAVE PART FOR THE FUEL PUMP RELAY PROBLEM THIS IS THE SECOND RECALL ON THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317981March 14, 2020
FUEL/PROPULSION SYSTEM
VEHICLE WOULDN'T START I SPENT HALF AN HOUR TRYING TO GET IT TO START CALL DODGE DEALERSHIP THEY DONT HAVE A PART FOR THIS PROBLEM IT'S NOT SAFE AND VERY EMBARRASSING MY BIGGEST FEAR IS GETTING STRANDED SOMEWHERE I HAVE BEEN DEALING WITH THIS PROBLEM SINCE LAST YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317778March 12, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE IN FRONT MADE A SUDDEN STOP, AS A RESULT THE DAUGHTER WAS UNABLE TO BRAKE IN TIME TO AFFORD A REAR END COLLISION. THE DRIVER AND PASSENGER FRONTAL AIR BAGS FAILED TO DEPLOY. CAUSING THE DRIVER TO RECEIVE CHEST CONTUSION WHILE THE CONTACT THE FRONT SEAT PASSENGER SUSTAINED A WHIPLASH THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE VEHICLE SUSTAINED EXTREME FRONT END DAMAGE. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOCAL AUTO BODY REPAIR FACILITY AND DEEMED IT A TOTAL LOSS HOWEVER, THE CONTACT WAS HAVING THE VEHICLE TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT CONTACTED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 155,000. *LN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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