Dodge Durango Complaints (2017)

215 consumer complaints on file.

#11449429January 30, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When shifting the vehicle it says “service shifter”. Once again I look up this issue on the web and hundreds of others are saying they have the same issue with jeeps and a variety of dodge vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449182January 27, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The tail light on the tail gate accumulates water and causes the light to go out. This could cause the entire brake light to short and could result in a rear end collision. 85 percent of the Dodge Durangos I see have the same issue. This isn’t a wear and tear problem, the lights weren’t sealed properly from the factory. Attached are just a few photos demonstrating the problem. Dodge owes it to the consumer to have this recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436087October 8, 2021
AIR BAGS
The air bags light goes of and on and I got it fixed when I purchased the car and it is doing it again and air bags light is coming of and on and is always beeping saying its urgent the dealer won't look at I any more because they say it might be a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434043September 23, 2021
ELECTRICAL SYSTEM
Back on Aug 24th, I brought in my 2017 Dodge Durango for what I suspected was a burnt out headlight bulb on the left side. Turned out, I needed a new ballast. Today, it's now my right side that needs a new ballast. I have looked over the complaints for this SUV and it is not an uncommon issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433155September 16, 2021
AIR BAGS, STRUCTURE:BODY
Vehicle was traveling around 60 moh.. Jumped curve and hit a tree. Air bags failed to deploy. Driver sustained multiple injuries including fractured pelvis, torn aeorta, hemothorax under ribcage, and several cuts, scrapes, and bruises requiring stitches.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11428632August 11, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle has a rear parking assist function. Via a Uconnect (touchscreen) system, the function can be enabled or disabled. The Uconnect system allows the operator to select whether the function will provide an audible warning or brake automatically if an object behind the vehicle is detected by any of 4 sensors installed in the rear bumper. The function can also be enabled or disabled via a physical button below the Uconnect system. I purchased the vehicle new and have owned the vehicle for 3 years. I have towed boats many times. Until recently, I was able to successfully use the touchscreen or physical button to disable the function when backing up with a trailer connected. Now I cannot disable the function or braking via either method. It appears to turn off for about 1 second before turning back on. I've tested in various conditions such as park/neutral, with/without a trailer, etc. to no avail. I thought I would try resetting software in the rear parking assist controller, so I disconnected both batteries and removed the proper fuse, but that didn't fix the issue. That got me worried because the failsafe should be that if the control system goes bad, the function should be disabled. I believe this to be true, because sometimes you need to back up to avoid collisions with irresponsible drivers, etc. If you are towing a trailer, you wouldn't be able to back up if the system failed. I understand about failsafe design from working on safety-critical aircraft computers. I reviewed the users manual and information online, and found that if connected to a trailer or exceeding 7 mph in reverse, the function should disengage. However, the function has NEVER, in 3 years, disengaged when towing a trailer, and I am unable to exceed 7 mph when towing due to the automatic braking. I tested this again by plugging a trailer into both factory-installed electrical receptacles provided with the tow package. I could not disable it. Other vehicle owners have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425822July 21, 2021
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2017 Dodge Durango. The contact stated while driving 40 mph, the contact was pulled over by the police and was informed that their rear center taillight was inoperable. Additionally, the license plate light was also inoperable. The contact was able to continue driving back to the residence. The vehicle was taken to the local dealer to be inspected. The contact was informed that there was a cost for a diagnostic test. The contact declined due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424569July 13, 2021
EXTERIOR LIGHTING
The contact owns a 2017 Dodge Durango. The contact stated that the headlights would turn off inadvertently after driving for 30 minutes. The contact was made aware of the headlight failure when she was pulled over by the police. The vehicle was taken to an independent mechanic and diagnosed that the headlight assemblies were faulty, but only the light bulbs were replaced. The failure recurred. The manufacturer was made aware of the failure. The failure mileage was unavailable. The Vin was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423792July 7, 2021
ELECTRICAL SYSTEM
The climate control system is malfunctioning, and the windows will not roll down. The heat comes on full blast and cannot be turned down or off, and it is summertime. On a hot day the car cannot be driven more than a couple of miles because the interior becomes so hot that it becomes difficult to breathe and remain conscious with the heat on full blast and the windows up. The controls for the windows do not work. The controls for the heat do not work. The climate control system is connected to, or is controlled, by the Uconnect System, which also does not work. I cannot safely operate this vehicle for more than about 5 minutes on a hot day. The vehicle is available for inspection. The problem was reproduced by an auto dealer, who said that it is likely a problem in the electrical system and would take about 3 hours to diagnose. The vehicle was not inspected by the manufacturer, police, insurance representatives or others. However, I called FCA. They told be to do a software update for the Uconnect System. I successfully updated the software, but it did not resolve the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. However, about three months ago the Uconnect System began malfunctioning by occasionally and intermittently rebooting – i.e., flashing on and off. After a couple of weeks, the rebooting occurred more frequently, and now it will work at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421677June 21, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The rear center tail light, or track light, was poorly designed and it allows water to get trapped inside and sit, resulting in the lights burning out. This single light assembly consists of a brake light that is the width of the rear hatch, a backup camera, and reverse lights. The only way to fix this problem is to replace the entire light assembly which costs over $1,000. This is a very widespread problem with Dodge Durangos based on the vast number of complaints for this specific issue, and I am surprised that this is not a recall considering the number of complaints associated with this problem. As you can see from the picture that I have attached, the bottom lights on both sides no longer work because of the sitting water inside. I tried to get this problem fixed, being that it is a manufacturer defect, but Dodge is unwilling to help me because my 2017 Durango is just out of warranty. I would greatly appreciate help with this problem. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418217May 23, 2021
EXTERIOR LIGHTING
Water in the rear tailgate light(race track)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417837May 19, 2021
UNKNOWN OR OTHER
Passenger headrest deployed without being in a car accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415912May 10, 2021
SEAT BELTS
BOTH SECOND ROW SEAT BELTS FAILED. THE DEALER COMMENT IS THAT BOTH RETRACTORS BROKEN. THE SEAT BELTS FAILED WITHIN 3 YEARS, BUT OUTSIDE THE MILEAGE RESTRICTION FOR WARRANTY REPAIR. THE VEHICLE IS PREDOMINANTLY FOR BUSINESS TRAVEL, WITH LIMITED SECOND ROW PASSENGERS, AND AVERAGING 25K MILES PER YEAR. A DODGE CASE WAS OPENED ON MY BEHALF, BUT I WAS INFORMED THAT THE VEHICLE IS OUT OF WARRANTY AND NO ACTION WILL BE TAKEN. THE PARTS ARE ROUGHLY $250, BUT LABOR TO INSTALL THEM IS SUBSTANTIALLY MORE, AS THE INTERIOR HAS TO BE DISASSEMBLED. IT IS UNREASONABLE FOR SEAT BELTS TO FAIL WITH 75,000 MILES ON THE VEHICLE, AND UNDER 200 USES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415189May 4, 2021
EXTERIOR LIGHTING
TAIL LIGHT CRACKED ALLOWING WATER IN LIGHTS CAUSING LIGHTS TO GO OUT. NOTICED THIS ABOUT 1.5 YEARS AGO. NO OTHER DAMAGE, LOOKS LIKE IT WAS CUT WITH A LASER. CAR WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406303April 4, 2021
EXTERIOR LIGHTING
THE RACETRACK LIGHTS HAS WATER IN IT AND IT HAS FLASHED OFF AN ON. ONCE THE WATER WAS OUT IT CAME BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404097March 21, 2021
EXTERIOR LIGHTING
THE REAR LIGHTS ARE FILLING WITH WATER. THIS WILL EVENTUALLY CAUSE SHORT OR PROBLEM WITH LIGHTS AND I FEEL IS A SAFETY ISSUE. I WILL ATTEMPT TO HAVE DEALER REPAIR, BUT I AM NOT SURE WHAT IS CAUSING THIS. I SEE OTHER ISSUES STATING THE RACETRACK LIGHT IS FILLING WITH WATER. WE HAVE DRAINED THE WATER NUMEROUS TIMES. I SEE THIS IS AN ISSUED FOR 2014, 2015, 2016 YEARS AS WELL I AM ATTACHING SIMILAR COMPLAINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404130March 21, 2021
EXTERIOR LIGHTING
THE REAR TAIL LIGHT BAR FILLED WITH WATER AND STOPPED WORKING. THIS PART WAS 1ST REPLACED IN DECEMBER 2018, AND NOW THE 2ND ONE IS NO LONGER WORKING. THIS IS A SAFETY HAZARD AND A KNOWN ISSUE FOR THIS VEHICLE. I HAVE CALLED THE DEALERSHIP AND CHRYSLER AND THEY ARE NOT WILLING TO REPLACE OR FIX THIS KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404016March 20, 2021
EXTERIOR LIGHTING
I HAVE A 2017 DODGE DURANGO RT. MY TAILGATE LIGHTS HAVE WATER IN THEM AND DURING MY TRAVELS I AM NOTICING MY TRUCK IS NOT THE ONLY ONE. TRYING TO FIGURE OUT A FIX FOR THIS PROBLEM. IS IT MY RESPONSIBILITY DODGES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397462February 22, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT GO OUT AT THE SAME TIME INTERMITTENTLY. ALSO THE STOP AND START FUNCTION IS STILL NOT WORKING CORRECTLY AND I HAD IT AT THE DEALER, DUTCHESS DODGE 2X'S NOW. 1ST TIME THEY STATED THE STOP/ START BATTERY AND THE 2ND TIME THEY REPLACED THE CEL AND STILL HAVING ISSUES WITH NOT WORKING CORRECTLY. I HAVE ONLY HAD THIS TRUCK SINCE OCTOBER. THERE'S NO WAY I SHOULD BE HAVING THESE ISSUES. THERE IS DEFINITELY GOING ON WITH THIS TRUCK AND NOT SURE WHY THERE IS NOT A RECALL. WHEN I WAS DRIVING AND MADE A STOP THE START/STOP FUNCTION STARTED WORKING BUT THEN THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT STOPPED WORKING . THE FIRST DAY I GOT THE TRUCK HOME THE START/STOP FUNCTION WAS NOT WORKING BUT THE TURN SIGNAL AND TRACK LIGHT WERE FINE. I PURCHASED THE TRUCK AND IT HAD 70751 MILES ON IT. THE STOP START/ STOP FUNCTION WAS NOT WORKING FROM THE DAY I PURCHASE IT AND THEN CAM ONE PROBLEM AFTER ANOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396719February 17, 2021
EXTERIOR LIGHTING
BOUGHT MY DURANGO COUPLE MONTHS AGO AND THE CENTER TAILLIGHT STOPPED WORKING AND FOUND OUT IT IS FULL OF WATER AND WHEN I WENT TO DEALERSHIP THE SAID THEY SELL SO MANY THAT THEY ARE ON BACK ORDER AND PRICE WAS $1200.00 SO AFTER READING SOME FORUMS I REALIZE THIS IS A VERY COMMON PROBLEM AND DON'T UNDERSTAND WHY THE MANUFACTURER IS NOT REPLACING THEM AS A RECALL WHEN THEY KNOW THAT THIS IS A HUGE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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