Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10348482August 10, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE BLOWER MOTOR RESISTOR WAS DEFECTIVE. THE CONTACT REPLACED THE PART THREE TIMES AND IT ALSO AFFECTED THE WIRING HARNESS. THE WIRING HARNESS WAS BEING REPLACED BY THE OWNER. THE FAILURE CAUSED THE AIR CONDITIONER FAN TO MALFUNCTION. DODGE WAS AWARE OF THE FAILURE BUT THERE WERE NO RELATED RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346982August 3, 2010
STEERING, SUSPENSION
I WAS MAKING A RIGHT HAND TURN AND THEN AN IMMEDIATE LEFT AT ABOUT 10MPH I HEARD A POP ON DRIVER'S SIDE FRONT WHEEL AND THEN LOST CONTROL OF MY CAR. I WAS ABLE TO REGAIN CONTROL OF MY CAR BUT IT WOULD NOT TURN TO THE LEFT I WAS ABLE TO GET THE CAR TO SIDE OF THE ROAD EVEN THOUGH STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TIRE IT WAS FULLY INFLATED BUT THE TOP OF TIRE WAS TILTED OUT AT THE TOP I COULD NOT DRIVE THE VEHICLE ANY MORE DUE STEERING DIFFICULTIES. I CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MECHANIC. I WAS TOLD BY TOW TRUCK OPERATOR AND THE MECHANIC THAT THE UPPER BALL JOINT ON ARM HAD SEPARATED FROM THE ARM CAUSING ME TO LOSE CONTROL OF THE CAR. A FRIEND STATED THAT DURANGO HAD BEEN RECALLED FOR THIS ISSUE. I CONTACTED MY MECHANIC AND HE IN TURN CONTACTED DODGE. HE WAS INFORMED THAT THERE WAS NO RECALL FOR MY CAR. I CHECKED YOUR WEBSITE AND SAW THAT OTHER DURANGO HAD IN FACT BEEN RECALLED FOR THIS EXACT ISSUE. I CONTACTED DODGE AND WAS ALSO INFORMED THAT THERE WAS NOTHING THEY COULD DO BECAUSE MY DURANGO WAS NOT A PART OF THE RECALL. I HAD MY MECHANIC FIX THE UPPER BALL JOINT. I HAD THEM CHECKED THE UPPER BALL JOINT ON THE OTHER SIDE AND IT WAS ALSO COMING OUT. I HAD TO PAY TO HAVE BOTH UPPER BALL JOINTS REPLACED ON THE FRONT END OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344789July 22, 2010
SUSPENSION:FRONT, POWER TRAIN:DRIVELINE
THE FRONT SUSPENSION IS HAVING MULTIPLE PROBLEMS, MY 02 DURANGO HAS BEEN THROUGH 2 PREVIOUS CV JOINTS ON THE DRIVER'S SIDE AND 1 PREVIOUS ON THE PASSENGER SIDE, AND NOW BOTH HAVE FAILED ONCE AGAIN. DRIVER'S SIDE FRONT HUB ASSEMBLY/BEARING HAS GONE BAD FOR 2ND TIME, ALSO THE UPPER & LOWER BALL JOINTS HAVE GONE BAD FOR THE 2ND TIME EACH. I NEED 2 NEW LOWER BACK BUMPERS FOR THE UPPER CONTROL ARM (BOTH FRONT). MY VEHICLE NOW HAS 103K MILES. AT APPROXIMATELY 60K MILES THE FRONT PROPELLER SHAFT WENT BAD AND ONCE REPLACED, IT SOMEHOW PUT A HOLE IN THE Y - PIPE FOR THE EXHAUST, AND THAT MUST BE REPLACED AS WELL, I WAS TOLD THE NEW/AFTERMARKET SHAFT WERE SLIGHTLY LARGER TO ACCOMMODATE THE POWER, THUS WHICH TOOK THE SPACE. ALL OF THIS WILL BE QUITE EXPENSIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342081July 8, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT ONE MONTH AGO THE RPMS INCREASED TO 2000 WHILE THE VEHICLE WAS IN PARK AND RECURRED WHEN IT WAS IN DRIVE. THE VEHICLE ACCELERATED WITHOUT DRIVER INTENT EVEN WHEN HIS FOOT WAS ON THE BRAKE PEDAL. THE CONTACT WAS ADVISED THAT THE THROTTLE SENSOR NEEDED TO BE CLEANED WHICH TEMPORARILY CORRECTED THE FAILURE. CHRYSLER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 99, 687.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339551June 22, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED WHEN DRIVING BELOW 50 MPH WITH THE AIR CONDITIONING ACTIVATED, THE VEHICLE WOULD CONTINUOUSLY OVERHEAT. THE CONTACT STATED THE HEAD GASKET WAS DEFECTIVE AND CAUSING THE FAILURE BUT THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE DEALER ADVISED THE VEHICLE WOULD NEED TO BE DIAGNOSED AT THE OWNER'S EXPENSE BEFORE ANY REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334979June 7, 2010
SERVICE BRAKES, HYDRAULIC
CONTINUED PROBLEM WITH BRAKING SYSTEM. HAVE HAD BRAKES REPLACED THREE TIMES IN 80K MILES. ONCE THE BRAKES SEIZED ON THE ROAD ( WAS STOPPED BY TROOPER DUE TO SMOKE) AND HAD TO BE TOWED. RECENTLY SIMILAR, PRECURSOR SYMPTOMS TO SEIZING BEGAN AGAIN, THEY WERE CONFIRMED BY MY DEALERSHIP AND THE ENTIRE FRONT BRAKING SYSTEM HAD TO BE REPLACED. THIS IS THE SECOND DODGE TRUCK/VAN THAT I HAVE OWNED THAT HAS HAD THIS PROBLEM. MY PREVIOUS VEHICLE HAD TO BE TOWED THREE TIMES AFTER THE BRAKES SEIZED. SEEMS TO AFFECT TRUCKS/VANS WITH 16" DIA WHEELS SINCE I HAVE OWNED OTHER CHRYSLER PRODUCTS WITHOUT THIS PROBLEM. THE MAINTENANCE MANAGER'S RESPONSE TO MY COMPLAINT ABOUT THE FOURTH MAJOR BRAKING PROBLEM WITH THIS VEHICLE WAS "NO CAR IS PERFECT". I FULLY UNDERSTAND THAT NOTHING IS PERFECT, BUT IF YOU CAN'T GET THE BRAKING SYSTEM RIGHT YOU SHOULDN'T BE SELLING CARS. IN MY MIND THAT'S THE BRAKING SYSTEM IS THE NUMBER ONE SAFETY PRIORITY ON A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332163May 25, 2010
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED WHILE STOPPED IN TRAFFIC WITH THE BRAKES ENGAGED, THE BRAKE LIGHTS WERE NOT ILLUMINATED. THERE WERE NO WARNING LIGHTS ILLUMINATED INDICATING THE BRAKE LIGHTS HAD FAILED. THE CONTACT STATED HE HAD EXPERIENCED THE FAILURE AT LEAST FOUR TIMES AND THE TAIL LIGHT ASSEMBLY WAS REPLACED EACH TIME. THE FAILURE WOULD OCCUR DUE TO THE BRAKE LIGHTS BECOMING TOO HOT AND SOFTENING THE PLASTIC LENS. THIS WOULD CAUSE THE ELECTRICAL CONTACT WITH LAMP TERMINALS . THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 121,458. UPDATED 8/2/10 *CN UPDATED 08/09/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326708April 20, 2010
SERVICE BRAKES, HYDRAULIC, SUSPENSION, ELECTRICAL SYSTEM
I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEHICLES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10324002April 6, 2010
EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING
WHILE DRIVING HOME ON MARCH 12, 2010 MY 2002 DODGE DURANGO SLT BEGAN TO OVERHEAT AND IT SHUT DOWN ON ME. I CALLED AND HAD MY CAR TOWED TO A MECHANIC WHO INSPECTED THE CAR. HE STATED THE ENGINE WILL NEED TO BE REPLACED DUE TO THE OIL SLUDGE WHICH CAUSED THE ENGINE TO OVERHEAT LEADING TO ENGINE FAILURE. PRIOR TO THIS INCIDENCE THE MAINTENANCE WAS WELL DONE AND THERE WAS NO SIGNALS WHICH WOULD HAVE ALARMED ME THAT A PROBLEM WAS OCCURRING. IT IS ALARMING TO ME SEE THOUSANDS OF OTHER CONSUMERS WHO HAS EXPERIENCED THE SAME PROBLEM WHICH GOES TO SHOW THAT MY INCIDENT WAS NO AN ISOLATED ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318549March 10, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
I HAVE A 2002 DODGE DURANGO. IT HAS REAR ANTILOCK BRAKES. I HAVE HAD NUMEROUS CLOSE CALLS IN HARD STOP SITUATIONS WHERE THE WHEELS LOCK UP AND THE VEHICLE SLIDES FORWARD. I HAVE TAKEN IT TO A BRAKE SPECIALIST WHO AGREED AFTER A TEST RIDE THERE WAS A SERIOUS PROBLEM BUT SAID I NEEDED TO GET THE DEALER INVOLVED. I HAVE TAKEN IT TO SEVERAL DODGE DEALERS OVER A PERIOD OF ABOUT FOUR YEARS. THEY HAVE MADE SEVERAL RECOMMENDATIONS TO WHICH I HAD THE SERVICE DONE AND IT MADE NO DIFFERENCE. NOW THEY KEEP TELLING ME THERE IS NOTHING WRONG. I GOT DODGE REGIONAL INVOLVED LAST YEAR. THEY TOLD ME TO TAKE IT BACK TO THE DEALER AND HAVE THEM CHECK IT OUT. THE DEALER SAID THAT THE ABS WAS ENGAGING EARLY BUT DID NOTHING TO CORRECT THE PROBLEM. I RECENTLY REACHED DODGE REGIONAL AGAIN. HE SAYS HE TALKED TO THE SERVICE MANAGER AT THE DEALERSHIP WHO TOLD HIM THEY RECOMMENDED THE ROTORS BE REPLACES AND I REFUSED. I TOLD HIM THAT WAS A LIE THAT I HAD THE ROTORS AND PADS REPLACED. DODGE REGIONAL SAID THERE WAS NOTHING HE COULD DO TO HELP. HE SAID THE SERVICE MANAGER RECOMMENDED I BRING THE CAR IN FOR INSPECTION AGAIN AT ANOTHER $90. I TOLD HIM I REFUSE TO KEEP PAYING THESE FEES TO HAVE THEM TELL ME THERE'S NOTHING WRONG. I THEN PUT IN A CALL TO THE SERVICE MANAGER AT THE DEALER AND LEFT HIM A DETAILED MESSAGE ASKING HIM TO PLEASE RETURN MY CALL. HE NEVER RETURNED MY CALL. I HAVE ATTEMPTED TO REACH DODGE REGIONAL FOR THE LAST FEW DAYS AND HIS PHONE JUST RINGS WITH NO VOICEMAIL PICKING UP. I AM OUT OF IDEAS AND PATIENCE. I LOVE MY VEHICLE BUT IT IS A SEVERE HAZARD. IT SEEMS AS THOUGH ONCE AGAIN NOTHING WILL HAPPEN UNTIL SOMEONE IS KILLED OR SERIOUSLY INJURED BEFORE ANYTHING GETS DONE. I HAVE PLENTY OF DOCUMENTATION WITH MY COMPLAINTS TO THE DEALERS AS BACKUP. I HOPE SOMEONE THERE CAN HELP ME GET THIS PROBLEM RESOLVED. BY THE WAY, I KNOW ANOTHER PERSON WHO HAS THE SAME YEAR DURANGO AS ME AND SHE COMPLAINS OF THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317358March 6, 2010
ELECTRICAL SYSTEM
EXTERIOR LIGHTS, INTERIOR LIGHTS, WIPERS, ALARM AND FAB STOPPED WORKING. THE CAR WOULD START, THE TURN SIGNALS WOULD WORK. IT JUST STOPPED WORKING ALL OF A SUDDEN. DEALERSHIP FOUND NOTHING WRONG AND SAID THE COMPUTER HAD RESET IT SELF. NOW IT IS DOING IT AGAIN. HAS HAPPENED TWICE. GOOD THING IT WASN'T AT NIGHT. HAVE TO TAKE IT BACK IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314189February 25, 2010
STEERING, SUSPENSION:FRONT, EQUIPMENT:MECHANICAL
I JUST FOUND OUT TODAY THAT I WILL NEED TO INSTALL A COMPLETELY NEW SET OF FRONT WHEEL BEARINGS, TIE RODS AND BALL JOINTS AFTER FACTORY RECALL. ACCORDING TO REPAIR SHOP THEY INSTALLED THE SAME FAULTY COMPONENTS TO REPLACE THE ONES THAT WERE RECALLED. I WAS TOLD THEY SHOULD HAVE INSTALLED THE CORRECT UNITS WITH GREASE FITTINGS, THEY DID NOT. GOING TO COST $980.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303096January 28, 2010
ELECTRICAL SYSTEM
PROBLEM 1. WHEN ENGINE IS WARM THE INSTRUMENT CLUSTER STARTS FLASHING ON AND OFF, ALSO ALL WARNING LIGHTS. IF THE ENGINE IS TURNED OFF A NO BUS SHOWS IN THE ODOMETER, VEHICLE WILL NOT START UNTIL THE PCM FEELS COOL TO THE TOUCH. THIS PROBLEM OCCURS DAILY TWO OR MORE TIMES PROBLEM 2. THE PASSENGER SEAT BELT UNBUCKLES BY ITSELF. THIS OCCURS EVERY DAY TW*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299513January 12, 2010
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
I AM MAKING A COMPLAINT ABOUT THE 2002 DODGE DURANGOS. THE OIL PRESSURE KEEPS GOING LOW AND NOW THE ENGINE HAS BLOWN. IT WAS NOT TIME FOR AN OIL CHANGE AND WE KEEP OUR OIL CHANGED AS WE ARE SUPPOSE TO. THIS WOULD BE THE SECOND ENGINE WE WOULD HAVE PUT IN THIS VEHICLE BUT THE FIRST TIME IT WAS STILL COVERED UNDER THE MANUFACTURES WARRANTY AND WAS PAID FOR BY THEM BUT NOW THE WARRANTY HAS EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295045December 9, 2009
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 15 MPH THE VEHICLE STALLED WITHOUT ANY PRIOR WARNINGS. HE COULD NOT RESTART THE VEHICLE. HE CONTACTED THE MANUFACTURER AND THE DEALERSHIP , BUT WAS NOT PROVIDED WITH ANY ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CURRENT AND FAILURE MILEAGES WERE 141,016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276581July 13, 2009
ELECTRICAL SYSTEM
WHEN IT IS HOT OUTSIDE THE 2002 DODGE DURANGO WILL NOT START. THE VEHICLE WILL ALSO LOSE POWER WHILE DRIVING DOWN THE ROAD AT 70 MILES PER HOUR, NO BRAKES, AND NO STEERING. THIS ALSO HAPPENS AFTER THE ENGINE IS HOT. SOME FUSES ON THE DRIVERS SIDE DASH COMPARTMENT CAN BE REMOVED AND PUT BACK IN (SAME FUSES, NOT BLOWN) AND THE VEHICLE WILL START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275715July 3, 2009
SUSPENSION:FRONT
WHEN I PURCHASED THIS CAR I HAD CONCERNS THAT IT HAD EITHER BEEN IN A ACCIDENT OR A FLOOD. I WROTE TO THE ATTORNEY GENERALS OFFICE, AND ASKED TO CANCEL MY CONTRACT BECAUSE I FELT THAT I HAD BEEN DECEIVED. I FELT THAT THERE WEREN'T ANY OTHER OPTIONS FOR ME, I WAS NOW STUCK WITH A LEMON, AND I HOPED AND PRAYED THAT THE CAR WOULD LAST UNTIL I COULD AFFORD TO PAY FOR IT. WHEN I PURCHASED TIRES , I WAS INFORMED THAT THE BALL JOINTS HAD COMPLETELY SHREDDED THE INSIDES OF MY TIRES ON THE FRONT END, AND HAD TO BE REPLACED IMMEDIATELY . I CONTACTED A DODGE DEALERSHIP AND WAS INFORMED THAT THE UPPER BALL JOINTS ON THE FRONT-END WERE RECALLED, AND REPLACED IN 2004, WHICH WAS TWO YEARS BEFORE I PURCHASED THE CAR IN 2006. I FEEL THAT SINCE DODGE HAS HAD THIS CAR ON MORE THAN TWO OCCASION BECAUSE OF THE FRONTEND, (THE DEALERSHIP WHICH REPAIRED THE CAR AFTER ACCIDENT HAS LOST THEIR LICENSE TO SERVICE DODGE VEHICLES) I WAS REGULARLY USING THIS VEHICLE TO DRIVE MY KIDS TO SCHOOL. I AM A SINGLE PARENT, AND CAN'T AFFORD TO HAVE THEIR DEFECT CORRECTED. I AM AFRAID TO DRIVE THE DURANGO LONG DISTANCE.. I HAVE WRITTEN A LETTER OF COMPLAINT WITH THE CHRYSLER OFFICE IN MICHIGAN, BUT HAVE NOT RECEIVED A RESPONSE. I HAVE ALSO ATTEMPTED TO REACH THE CUSTOMER SERVICE LINE WITH NO RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274875June 24, 2009
ELECTRICAL SYSTEM
REAR WINDSHIELD WIPER RUNS ON AND ON AND ON....THEN SHUTS OFF, THEN WILL GO ON AGAIN EVEN IF YOU USE FOB TO UNLOCK DOORS! HEADLIGHTS NOW DON'T GO ON WHEN DESIRED, OR WILL STAY ON EVEN AFTER YOU TURN CAR OFF. FOUND THAT OTHERS WITH THIS YEAR & MODEL DURANGO HAVE SIMILAR PROBLEMS. ISSUE IS CTM (CENTRAL TIMER MODULE) WHICH SHOULD BE REPLACED AND NOT BY THE CONSUMER SO VERY OFTEN - BUT COULD CAUSE HAZARDOUS DRIVING CONDITIONS IF IT GOES WHEN YOU NEED TO USE THE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267215April 29, 2009
STEERING
I WAS DRIVING MY 2002 DODGE DURANGO DOWN THE STREET AND ALL OF A SUDDEN MY STEERING COLUMN LOCKED ON ME. I COULD NOT TURN OR STEER THE VEHICLE. IT TOOK EVERY OUNCE OF STRENGTH TO FINALLY MOVE THE VEHICLE TO THE SIDE OF THE ROAD AND I AM A PRETTY BIG GUY. TOOK IT BACK TO THE DEALER WHERE I PURCHASED IT AND AFTER EXAMINING IT THEY TOLD ME THAT THE RACK AND PINION WAS SHOT. I JUST PURCHASED THE VEHICLE ABOUT 3 MONTHS AGO SO THEY TOLD ME IT WAS NO LONGER COVERED UNDER WARRANTY. I ENDED UP HAVING THEM REPLACE THE RACK AND PINION STEERING AND IT COST BE ABOUT $600.00. ITS A GOOD THING I WASN'T ON THE HIGHWAY GOING 65MPH WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266699April 25, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EXHAUST MANIFOLD BOLTS KEEP BREAKING ON THE RIGHT AND LEFT REAR SIDES OF MY ENGINE. THIS HAS HAPPENED THREE TIMES SINCE I BOUGHT MY 2002 DODGE DURANGO 4.7 ENGINE. MY LOCAL DODGE DEALER TOLD ME THIS WAS A DESIGN FLAW BY DODGE AND THEY KNOW IT BUT WON'T DO ANYTHING TO FIX THIS PROBLEM. THIS CREATES AN EXHAUST LEAK THAT CAN SEND EXHAUST FUMES INTO THE PASSENGER COMPARTMENT THAT COULD CAUSE DEADLY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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