Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10028852July 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
HAD TO REPLACE THE TRANSMISSION AT 41,000 MILES ON OUR 2000 DODGE DURANGO. AROUND 30,000 MILES THE SUV'S RPM'S WOULD FLUCTUATE AND STALL AT STOPS. IT WOULD DO IT SPURATICALLY, YET BASICALLY DAILY. THE PLACE WHERE WE HAD IT SERVICED SAID THEY WOULD HAVE TO DUPLICATE THE PROBLEM BEFORE THEY COULD FIX IT. SINCE THIS DIDN'T HAPPEN ALL OF THE TIME THE SERVICE DEPARTMENT COULD NOT DUPLICATE IT. ON ONE OCCASSION THE SUV STALLED AND WE IMMEDIATELY DROVE IT TO THE SERVICE DEPARTMENT THEY DID TELL US THERE WAS A SERVICE BULLETIN ISSUED ABOUT THE COMPUTER NEEDING REPROGRAMMED BECAUSE OF HIGH RPM'S WHILE IDLING. SO THEY REPROGRAMMED THE COMPUTER. THAT LASTED FOR A COUPLE OF DAYS AND WE WERE CALLING THE SERVICE DEPARTMENT AGAIN. THIS TIME THEY SAID THEY COULD REPROGRAM THE COMPUTER AGAIN BUT WOULD HAVE TO CHARGE US $60.00 DO IT. FEELING THAT WE SHOULD NOT HAVE TO PAY FOR THIS WE DID NOT HAVE IT DONE. IT WAS SHORTLY AFTER THAT MY HUSBAND WAS DRIVING THE DURANGO AND IT QUIT WORKING THE TRANSMISSION LIGHT CAME ON AND THE ENGINE LIGHT. THE VEHICLE WAS TOWED TO THE SERVICE DEPARTMENT AND WE WERE NOTIFIED THAT THE TRANSMISSION WAS BAD AND THEY HAD TRIED TO REBUILD IT BUT THAT DID NOT WORK SO THEY WERE PUTTING A BRAND NEW TRANSMISSION IN THE 2000 DURANGO WITH 41,000 MILES. LUCKILY WE HAD PURCHASED AN EXTENDED WARRENTEE AND ONLY HAD TO PAY $50.00 TO REPLACE THE TRANSMISSION. WE HAD CONTACTED DAMLIER CHRYSLER AND TOLD THEM ABOUT THE SITUATION AND I AM VERY DISAPPOINTED IN THEIR COMPANY THEY ACTED AS IF THEY DID NOT CARE. WE HAVE HAD NUMEROUS OTHER PROBLEMS WITH THIS VEHICLE, DRIVERS SIDE SHOULDER SEATBELT BOLT JUST FELL OUT, WE HAD THE REAR A/C MOTOR REPLACED, THE A/C UNIT ITSELF DOES NOT GET COLD WHICH THE SERVICE DEPARTMENT STILL HAS NOT BEEN ABLE TO FIX IT, THE VEHICLE SHIFTS INTO GEAR HARD SOMETIMES YOU HAVE TO FLOOR IT TO GET THE VEHICLE TO GO INTO REVERSE, AND THERE ARE OTHER THINGS. IF WE HAD DONE OUR RESEARCH BEFORE PURCHASING THIS VEHICLE WE WOULD NOT HAVE BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028860July 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, WHEELS
UPPER BALL JOINTS FAILED ON MY 2000 DODGE DURANGO WITH 42,000 MILES. THIS IS SUPPOSEDLY A HEAVY DUTY TRUCK AND HAS NEVER TOWED ANYTHING NOR BEEN OFFROAD. ONLY LIGHT DUTY COMMUTER DUTY. THIS IS A VERY COMMON PROBLEM AND REPRESENTATIVE OF A DESIGN DEFECT. ENTIRE WHEEL ASSEMBLY CAN FALL OFF VEHICLE WHILE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028858July 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TOOK MY 2000 DODGE DURANGO IN TO HAVE ABS SENSOR REPLACED AND WAS TOLD BY THE CUSTOMER SERVICE REPRESENTATIVE THAT THE FRONT BALL JOINTS NEEDED TO BE REPLACED, AND THAT I WAS TAKING THE CHANCE OF HAVING A TIRE FALL OFF WHILE DRIVING IF NOT DONE SOON. I INQUIRED IF IT WASN'T UNUSUAL TO HAVE TO REPLACE UPPER BALL JOINTS AT 40,000 MILES AND WAS TOLD THAT IT WAS NOT. I ALSO ASKED IF DODGE WAS SELLING VEHICLES THAT HAVE TIRES FALLING OFF WHILE DRIVING AFTER 40,000 MILES AND WAS TOLD THAT THEY WERE NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029846July 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE UPPER BALL JOINTS WORE OUT AND WAS REPLACE BY AN INDEPENDENT MECHANIC. THE TWO FRONT TIRES WERE REPLACED. PLEASE PROVIDE DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029881July 22, 2003
SUSPENSION:FRONT
WHILE DRIVING VEHICLE BEGAN SWERVING FROM LEFT TO RIGHT, CAUSING CONSUMER TO LOSE CONTROL. CONSUMER APPLIED THE BRAKES, AND THE TRUCK COLLIDED INTO A DITCH ON THE SIDE OF THE ROAD, RESULTING IN CONSUMER INJURY AND VEHICLE FRAME DAMAGE. RELATED PURSUIT PE 03-032.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10028881July 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I OWN A 2000 DODGE DURANGO 4WD. HAVE NEVER HAD IT OFF-ROAD. ONLY 25,000 MILES ON IT. TOOK THE DURANGO IN FOR WV STATE INSPECTION. THE GARAGE WHERE I HAD BOUGHT IT FOUND THAT THE RIGHT BALL JOINT WAS SO WORE OUT THAT IS WAS NOT SAFE FOR ME TO DRIVE THE VEHICLE. I EXPERIENCED NO DIFFICULTY IN THE STEERING. NO PROBLEMS SHOWED UP AS I COULD TELL. I HAD JUST RETURNED FROM AN INTERSTATE TRIP WHERE MY SPEED WAS UP TO 70 MPH. I WANTED TO REPORT THIS, BECAUSE I HEARD ON THE LOCAL NEWS THAT OTHER DURANGO OWNERS WERE EXPERIENCING SIMILAR PROBLEMS AND YOU WERE TAKING COMPLAINTS ON THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029746July 21, 2003
SERVICE BRAKES, AIR:ANTILOCK, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH BRAKES NOT WORKING PROPERLY. ALSO, ROTORS HAVE BEEN CHANGED TWICE. MANUFACTURER WAS CONTACTED, AND STATED THAT IT WAS NORMAL USAGE IN THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028736July 21, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS WARP AFTER 3,000 MILES EVERY TIME THEY ARE REPLACED/TURNED-MAKES FOR VERY EXPENSIVE MAINTAINENCE. ALSO, WHEN BRAKING ON A "BUMPY" SURFACE (LIKE A ROAD UNDER CONSTRUCTION), BRAKES PULSE AND DO NOT STOP VEHICLE!!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028518July 17, 2003
SEAT BELTS
THE SEATBELTS IN OUR 2000 DODGE DURANGO IN THE ROW BEHIND THE DRIVER BECOME UNBUCKLED AT WILL AND SOMETIMES THEY DON'T WANT TO LATCH. THE CHILDREN RIDE IN THAT ROW. I NOW MOVED THEM TO THE THIRD ROW BUT I DON'T TRUST THOSE EITHER. WHAT IS GOING ON? YOU HAVE TO PUSH DOWN ON THE CHILD CAR SEAT TO TIGHTEN IT AND EVEN WHEN IT LATCHES, IT WILL COME UNDONE AT SOME POINT DURING THE DRIVE. IT IS OUTRAGEOUS THAT A CAR SHOULD HAVE THAT PARTICULAR DEFECT. MY 11-YEAR OLD TOYOTA CELICA HAD WORKING SEATBELTS UNTIL THE END!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026078July 14, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER NOT COOLING WHEN 85 DEGREES OR HOTTER. WHEN SET TO MAX AC, ONLY GET COOL OR WARM AIR. THE VEHICLE IS A 2000 WITH ONLY 50,000 MILES ON IT. I HAVE HAD IT BACK TO THE USED CAR DEALER AND THEY SAY EVERYTHING SEEMS TO BE WORKING PROPERLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025691July 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE OIL PRESSURE IN OUR 2000 DODGE DURANGO DROPPED TO 0. . WE DROPPED THE CAR OFF FOR 1 DAYS - I WAS INFORMED THAT TO TO \"OIL SLUDGE\" IN THE ENGINE, THE CAR IS IRREPAIRABLE DAMAGE TO THE ENGINE. THE ENGINE WILL NEED TO BE REPLACED THE CAR HAS 73,000 MILES ON IT AND WE STILL OWE $18,000! I CALLED AUTO WEST DODGE, CA TO ASK IF THEY HAD HEARD OF ANY SIMILAR PROBLEMS AND WAS TOLD NO. THEN CHECKED ONLINE AND HAVE FOUND MANY OF THE SAME EXAMPLES OF THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025420July 4, 2003
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A 2000 DURANGO WITH 39,847 MILES ON IT. ON JUNE 6, 2003 WE WERE TRAVELING DOWN THE FREEWAY AND THE OIL PRESSURE DROPPED TO 0. THE OIL PRESSURE RETURNED TO NORMAL WHEN THE ENGINE CAME TO AN IDLE. AT FIRST IT APPEARED AS IF I HAD A GAUGE PROBLEM. I CHECKED EVERYTHING OUT AND BEGAN ON OUR WAY AGAIN JUST TO FIND IT HAPPENED ALL OVER AGAIN ONCE WE GOT TO SPEED. I PULLED OVER AND THE PRESSURE RETURNED TO NORMAL! WE SHUT IT DOWN AND TOWED IT TO A NEARBY DEALERSHIP. THERE, WHEN ASKED, I DEMONSTRATED THAT OUR ENGINE WAS OKAY BY CRANKING IT WITHOUT STARTING IT. SEVERAL DAYS LATER THEY INFORMED ME THAT I WOULD NEED A NEW ENGINE ($8310). I HAD IT TOWED TO THE DEALERSHIP WHERE I PURCHASED IT. THERE, THE SERVICE MANAGER INFORMED ME THE ENGINE WAS SEIZED! SOMEONE HAD EVIDENTLY RUN THE ENGINE AFTER IT WAS DROPPED OFF, BUT EACH DEALERSHIP BLAMES THE OTHER!!! ODDLY, NEITHER DEALERSHIP EVER ASKED ME WHAT MY DRIVING HABITS ARE TO DETERMINE IF I SHOULD BE ON THE 7,500 MILE SCHEDULE OR THE 3,000 MILE SCHEDULE AS DESCRIBED IN THE OWNERS MANUAL!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023903June 27, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PREMATURE BALL JOINT FAILURE. THE BALL JOINTS ON MY 2000 DODGE DURANGO FAILED AFTER ONLY 54,445 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023380June 19, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SOMEWHERE AROUND 25,000 MILES THE ROTORS ON MY DURANGO BEGAN TO WARP. I DON'T DRIVE IT HARD AND SELDOM TOW. THE FRONT END PULSATED SO HARD AS THE STEERING WHEEL SHOOK THAT I CONSIDERED IT EXTREMELY DANGEROUS. I TOOK IT IN AND HAD THE ROTORS TURNED, HOWEVER OVER THE NEXT 8,000 MILES, THE PROBLEM RETURNED AND IS WORSE THAN EVER. THE VEHICLE IS JUST THREE YEARS OLD AND IT'S DIFFICULT TO UNDERSTAND WHY NEW ROTORS ARE NEEDED SO SOON ON A VEHICLE THAT IS SUPPOSE TO BE SO TOUGH. I'M EXTREMELY DISAPPOINTED. DODGE SHOULD HAVE CORRECTED THIS PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024114June 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER'S 3 YEARS OLD SON ENGAGED THE VEHICLE FROM PARK TO DRIVE AND DAMAGED THE FRONT OF THE VEHICLE. CONSUMER INQUIRED AS TO HOW IT WAS POSSIBLE FOR THE CHILD TO ENGAGE THE SHIFTER WITH UT COMPRESSING THE BRAKE PEDAL. DEALER NOT NOTIFIED YET. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10022735June 6, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NAR 06/06/2003 *MR WHILE DRIVING THE CONSUMER HIT A DIP IN THE ROAD AND THE WHOLE WHEEL ASSEMBLY FLEW OFF. CORRODED BALL JOINTS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022581June 6, 2003
SUSPENSION:REAR
DRIVING DOWN THE ROAD ABOUT 30 MPH, I HIT A DIP IN THE ROAD AND THE WHOLE PASSENGER SIDE FRONT WHEEL ASSEMBLY (TIRE/WHEEL/STEERING KNUCKLE/BRAKE COMPONENTS) FLEW OFF. THE UPPER BALL JOINT BROKE. EA03-023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022232June 3, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE TRAVELING ABOUT 30MPH ON A SIDE STREET HIT A DIP IN THE STREET AND THE PASSENGER SIDE WHEEL ASSEMBLY FELL OFF INTO THE STREET. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10020541May 26, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
JUST BOUGHT A USED 2000 DODGE DURANGO SLT. THE POWER LOCKS ONLY WORK ON 3 OUT OF 5 DOORS PROPERLY. WHEN I USE THE POWER LOCKS THEY LET OUT A HIGH PITCHED GRINDING NOISE. I AM AFRAID MY KIDS MAY BECOME LOCKED INSIDE THE CAR AND BE UNABLE TO GET OUT DUE TO THE PROBLEM WITH THE POWER LOCKS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020451May 22, 2003
POWER TRAIN
THE CONSUMER WAS ABLE TO MOVE THE GEAR SHIFT WITHOUT PRESSING DOWN ON THE BRAKE PEDAL. THE DEALER INFORMED THE CONSUMER THE VEHICLE WAS DESIGNED THAT WAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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