Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10030558August 1, 2003
STEERING, EQUIPMENT:MECHANICAL
THE STEERING, SUSPENSION, AND WHEELS SUCK!!! ON MY 2000 DODGE DURANGO.N FEB. 15, 2003 WHILE DRIVING MY DURANGO, IT TOTALLY LOST CONTROL, CAUSING ME TO SIDE SWIPE ONE CAR, THEN CAUSE DAMAGE TO A SECOND AND THIRD CAR. I CONTINUE TO DRIVE A VEHICLE THAT I DO NOT FEEL SAFE IN. WITH FOUR CHILDREN I CAN NOT AFFORD TO PURCHASE ANOTHER CAR. IF I COULD GET OUT OF MY CONTRACT WITH DODGE AND TRADE IT IN FOR A SAFER SUV, I WOULD. WHEN RIDING I CONSTANTLY EXPERIENCE MY REAR WHEELS SLIDING TO MY RIGHT; THIS USUALLY HAPPENS WHENEVER I RIDE OVER POT HOLES OR BUMPS IN THE STREET, WHICH IS PRACTICALLY EVEY COUPLE DOZEN FEET IN THE CITY. MY DRIVING EXPERIENCE WITH MY 2000 DODGE DURANGO IS SO UNSATISFYING. PRIOR TO ME PURCHASING MY DODGE, I WAS THE OWNER OF NOT ONE, BUT TWO TOYOTA CAMRY'S. I MADE THE CHOICE NOT TO GO BACK TO THE TOYOTA DEALER TO PURCHASE AN SUV. INSTEAD, AS A TOKEN OF MY APPRECIATION TO MY COUNTRY. I THOUGHT IT WAS BEST TO PURCHASE AN AMERICAN MADE VEHICLE; YOU KNOW, KEEP THE MONEY AT HOME. EVERY DAY I QUESTIONED THAT THEORY. USUALLY I'M NOT THIS HARSH OF A PERSON, BUT WHEN IT COMES DOWN TO MY CHILDREN'S SAFETY; WELL, I GET PRETTY PISSED. WE LIMIT OUR LONG DISTANCE TRAVELING TIME. I TOTALLY DO NOT DRIVE WHEN ITS RAINING, UNLESS I ABSOLUTELY HAVE TO. ON HIGHWAYS I DRIVE AT LEAST 5-10 MILES UNDER THE SPEED LIMIT; FOR FEAR OF LOSING CONTROL. AND TO TOP THINGS OFF I HAVE THIS GRINDING TYPE NOISE UP AND AROUND MY AXLE THING; THAT NO ONE AT THE TWO DODGE REPAIR GARAGES SEEMS TO KNOW WHAT IT IS EXACTLY. I HAD MY BALL JOINTS REPLACED TWICE. ONE MONTH AFTER I GOT BRAND NEW BRAKES PUT ON, THEY STARTED TO SQUEAK. I WAS TOLD THAT THE MAJORITY OF DODGE SUV'S BRAKES SQUEAK, ITS JUST HOW THE MANUFACTURERS MAKE THEM; GO FIGURE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
4
#10030572August 1, 2003
STEERING
SINCE APRIL 2003, I HAVE EXPRESSED CONCERNS ABOUT THE STEERING ON MY 2000 DODGE DURANGO. ONE DEALER TOLD ME I NEEDED A TIROD, THEN A STEERING BOX. ANOTHER DEALER INFORMED ME THE CAR DID NOT HAVE A STEERING BOX (RACK AND PINION) AND THAT THE CAR WAS FINE. NOW I HEAR THAT I AM NOT THE ONLY ONE WITH COMPLAINTS ABOUT THE STEERING OF THESE VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031719July 31, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATES THAT THE VEHICLE UPPER BALL JOINT IS WEARING PREMATURELY. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031562July 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATES UPPER BALL JOINTS ARE WEARING PREMATURELY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031566July 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATES UPPER BALL JOINTS WEAR PREMATURELY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030422July 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
HAD TO REPLACE UPPERBALL JONTS AT 50K MILES ON MY 2000 DURANGO. AFTER COMPLAINING OF NOISE AT 30K MILES. DEALER STATED COULD NOT FIND OR REPORT PROBLEM. WHEN TAKEN IN FOR NEW TIRES AND WHEEL ALIGNMENT, DEALER SAID THEY HAD TO REPLACE BALL JOINTS ON RIGHT SIDE. I FORGOT ABOUT MY NOISE COMPLAINT AND WOW, THE NOISE WENT AWAY WITH THE REPLACEMNT OF THE BALL JOINTS. NOW THE LEFT SIDE IS HAVING THE SOME NOISE AT 65K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030461July 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I'D LIKE TO RAISE A COMPLAINT REGARDING NHTSA ACTION NUMBER PE03032 - THE INVESTIGATION OF FRONT SUSPENSION BALL JOINTS WEARING OUT PREMATURELY. I JUST GOT WORD THAT MY 2000 DURANGO WITH 60,000 NEEDS TO HAVE THE BALL JOINTS (FRONT) REPLACED BECAUSE THEY ARE WORN. PLEASE RECORD MY COMPLAINT WITH THE OTHERS AS I FEEL THIS IS A DEFECT AND WOULD LIKE TO HAVE DODGE REIMBURSE ME FOR THE COST OF THIS REPAIR. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030484July 30, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
DEALER REPLACED BOTH UPPER AND LOWER BALL JOINTS AND ASSOCIATE CONTROL ARMS ON 2000 DODGE DURANGO R/T AT WHAT I THINK IS PREMATURE MILEAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030368July 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2000 DURANGO WITH 80,000 MILES. UPPER BALL JOINT FAILED CAUSING THE UPPER CONTROL ARM (AND DRIVERS SIDE WHEEL) TO SEPARATE FROM THE VEHICLE. THE TRUCK VIOLENTLY VEERED AND SKIDDED UNTIL IT CAME TO REST ON THE SIDE OF THE ROAD. LUCKILY THIS OCCURRED AT ONLY ABOUT 25 MPH, TWO MINUTES BEFORE, THE VEHICLE WAS AT HIGHWAY SPEEDS!*AK *NM EA03-023. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031353July 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATES THAT UPPER BALL JOINT IS WEARING PREMATURELY. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031362July 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE HAVING VEHICLE SERVICED CONSUMER WAS INFORMED THAT UPPER BALL JOINT HAD WORN PREMATURELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031380July 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATES UPPER BALL JOINTS WEAR PREMATURELY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031383July 29, 2003
SUSPENSION:FRONT:HUB
CONESUMER STATES FRONT HUB BEARING IS WEARING PREMATURELY , CAUSING A LOUD NOISE . DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030344July 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, EQUIPMENT:MECHANICAL
MY 2000 DODGE DURANGO HAS 48,000 MILES AND THE FRONT RIGHT UPPER BALL JOINT IS FAILING. MY DODGE DEALER ADVISED ME TO NOT TAKE THE VEHICLE OUT OF TOWN. THEY ARE UNABLE TO GET THE PARTS TO REPAIR IT. I HAVE A PRE PAID VACATION COMING UP THAT WILL NOW REQUIRE A CAR RENTAL. SOMETHING NEEDS TO BE DONE AND SOON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029324July 28, 2003
STEERING, SUSPENSION
TROUBLE WITH STEERING, SUSPENSION. WHEN GOING OVER BUMPS, CAN LOOSE CONTROL OF THE VEHICLE, JUMPS ALL OVER THE ROAD. ALSO ON SLIPPERY ROADS HARD TO CONTROL AS WELL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10029325July 28, 2003
UNKNOWN OR OTHER
ON 7/26/03 MY DAUGHTER AND I HAD BEEN DRIVING FOR APROX. 30 MILES AND WHILE MAINTAINING A SPEED OF 60-65MPH THE ENGINE STARTED TO "REV" ITSELF AND WOULD MAKE SUDDEN BACK & FORTH JERK MOTIONS. IT WOULD JUMP FORWARD THEN STALL. THE BRAKE PEDAL COMPLETELY LOCKED AND WOULD NOT MOVE EVEN WHEN I STOOD ON IT. WHILE STILL AT APROX. 60 MPH I WAS ABLE TO SLOW AND EVENTUALLY STOP THE TRUCK BY PUTTING IT IN NEUTRAL AND COASTING AS IT EVENTUALLY LOST SPEED AND STOPPED. AN EXTREMELY DANGEROUS SITUATION (NOT THE FIRST) COURTESY OF DODGE. IN ADDITION I HAVE PROBLEMS STOPPING THE TRUCK WITHOUT IT SLIDINGWHEN I AM FORCED TO COME TO A SUDDEN STOP. THE TRUCK SKIDS OR SLIDES A FEW FEET BEFORE IT COMPLETELY STOPS. THIS CONTINUES EVEN WITH NEW TIRES. THIS SITUATION ALMOST CAUSED A SERIOUS ACCIDENT INVOLVING SMALL CHILDREN CROSSING THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029326July 28, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I ALSO HAD NEW TIRES PUT ON AND I WAS TOLD I NEEDED UPPER BALL JOINTS REPLACED ON MY 2000 DODGE DURANGO. IT SEEMS I AM NOT THE ONLY ONE WITH THIS PROBLEM. THERE SHOULD BE A RECALL ON THIS BEFORE SOMEONE GETS SERIOUSLY HURT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030269July 28, 2003
SUSPENSION:MULTIPLE AXLE, SUSPENSION:FRONT, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FRONT LEFT AXEL COLLAPSED WHILE DRIVING WITH MY 3 CHILDREN. CAR LOST CONTROL DUE TO LACK OF STEERING ABILITY. RIGHT FRONT AXEL NEEDED TO BE REPLACED 5 MONTHS LATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029278July 27, 2003
SUSPENSION
I PURCHASED A USED 2000 DODGE DURANGO AT LEE AUTOMALL, SACO, MAINE, ON 03-06-03. I WAS INFORMED A 150 POINT CHECK HAD BEEN PERFORMED AND THE BRAKES WERE NEW ON USED VEHICLES ON THEIR LOT. MY FIRST MAINTENANCE/OIL CHANGE WAS 04/03 AT LEE AUTOMALL, AUBURN, ME. I PROVIDED A CONCERN THAT THE FRONT BRAKES HAD BEEN SCWELL'G AT EACH SLOW DOWN OR STOP AND THAT BRAKE DUST WAS ACCUMULAT'G ON THE TIRE RIMS. THE BRAKES WERE CHECKED AND I WAS INFORMED THAT THEY WERE IN EXCELLENT CONDITION AND THAT THE SCWELL'G SOUND I WAS HEARING IS NORMAL PERFORMANCE DUE TO A NEW KIND OF BRAKE PADS THAT USED CAR DEALERSHIPS INSTALL ON USED VEHICLES. 2 DAYS AFTER THE FRONT BRAKES BEGAN TO SCWELL AGAIN AND BRAKE DUST WAS APPEAR'G ON THE TIRE RIMS. 2 WKS AFTER SVC/MAINTENANCE I NOTICED THAT EACH TIME I DROVE ACROSS A BUMP OR CEMENT BRIDGE THE DURANGO WOULD JOLT FROM ONE SIDE TO THE OTHER. WHEREBY, I HAD A DIFFICULT TIME CONTROL'G THE STEER'G. I BROUGHT THE DURANGO IN FOR SVC/MAINTENANCE ON 07/09/03 TO LEE AUTOMALL IN AUBURN, ME FOR F/U CARE. I EXPLAINED TO THE SERVICE REP THAT THE FRONT BRAKES CONT'D TO SCWELL AND THAT THE SUSPENSION WAS NOT PERFORM'G WELL. I EXPRESSED THAT IT WAS DIFFICULT TO MAINTAIN CONTROL OF THE STEER'G EACH INSTANCE THAT I DROVE OVER A BUMP OR CEMENT BRIDGE. I PHONED THE SERVICE REP ON 07/10/03 TO RECEIVE A STATUS ON THE VEHICLE. I WAS TOLD THAT ALL 4 SHOCKS (NO GOOD), 2 TIRES (WORN-NO TREAD), AND A SERPETINE BELT (CRACKED) HAD TO BE REPLACED. I OWNED THE DURANGO FOR 3 MONTHS AND I'M BEING TOLD THAT ALL 4 SHOCKS HAVE TO BE REPLACED. I PICKED THE DURANGO UP ON 07/12/03 AND ALL WAS WELL UNTIL 07/13/03. THE SHOCKS WERE REPLACED, TWO NEW TIRES, AND THE BRAKES--I WAS TOLD THAT THE BRAKES ARE IN EXCELLENT CONDITION, A GREAT AMOUNT OF PADD'G REMAINED AND THAT IT IS JUST A CHARACTER FLAW. AS OF 07/15/03 THE FRONT BRAKES CONTINUE TO SCWELL, BRAKE DUST COLLECTS ON THE RIMS AND I CONTINUE TO HAVE A DIFFICULT TIME HANDL'G THE STEER'G WHEN I DRIVE OVER A BUMP OR A CEMENT BRIDGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029291July 27, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PURCHASED A USED 2000 DODGE DURANGO THROUGH A CHRYSLER AUCTION IN CONN. THROUGH ENTERPRISE CAR SALES IN JANUARY 2003. THEY ATTENDED THAT AUCTION ON OUR BEHALF. THE SUV HAD APRX. 35,500 MILES ON IT. CURRENTLY IT HAS 41,379 MILES ON IT. SINCE WE PURCHASED THE VEHICLE IT HAD BEEN PULLING TO THE RIGHT WHEN IT WENT OVER BUMPS ETC. BUT WE THOUGHT IT WAS JUST DUE TO BEING A SUV ON A TRUCK BODY. WE JUST BROUGHT IT INTO AN AUTOMOTIVE SHOP TO BE LOOKED AT AS IT SEEMED TO BE GETTING WORSE. WE HAD TO REPLACE THE RIGHT UPPER BALL JOINT. THE SHOP STRONGLY RECOMMENDED THAT WE NOT RISK DRIVING THE VEHICLE. WE REPAIRED THE DURANGO AT A COST OF APRX. $255.00. IT IS NO LONGER PULLING TO THE RIGHT. OUR VIN IS [XXX]. THE BALL JOINTS HAVE WORN OUT PREMATURELY AND WE WILL CONTINUE TO INCUR COST FOR ADDITIONAL BALL JOINT COST IN THE FUTURE , IN ADDITION WE HAVE CONCERN OVER SAFETY OF THE VEHICLE DUE TO THE BALL JOINTS. CHRYSLER SHOULD HAVE KNOWN OF THIS PROBLEM ON THIS SPECIFICALLY VEHICLE WHEN THEY SOLD IT THROUGH THE AUCTION. I WOULD LIKE CHRYSLER TO INSPECT ALL OF OUR BALLJOINTS AND REPLACE AS NECESSARY AND ALSO BE REIMBURSED FOR THE COST THAT WE HAVE JUST INCURRED.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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