Dodge Durango Complaints (2000)

1,075 consumer complaints on file.

#10057122February 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2000 DODGE DURANGO 4X4 UPPER RIGHT BALL JOINT SEVERELY WORN, HAD TO REPLACE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057024February 11, 2004
I AM WRITING MORE THAN ANYTHING TO FIND OUT IF THERE HAS BEEN ANY PROGRESS IN THE INVESTIGATION INTO THE UPPER BALL JOINT ISSUE WITH 1998-2002 DODGE DURANGOS. I JUST RECENTLY PURCHASED A 2000 DODGE DURANGO WITH 37,000 MILES ON IT AND LUCKILY I HAVE NOT HAD ANY PROBLEMS WITH IT, HOWEVER MY BOSS OWNS A 1999 DODGE DURANGO WHICH HAD A LITTLE OVER 50,000 MILES ON THE ODOMETER WHICH REQUIRED THE UPPER BALL JOINT ASSEMBLY BE REPLACED AS IT WOULD "PROBABLY NOT BE ABLE TO WITHSTAND ONE MORE STRONG JOLT" AS THE DEALER REPAIR TECHNICIAN EXPLAINED TO HIM. I AM CONCERNED THAT IF THIS IS AS SERIOUS AS WAS REPORTED ON CBS IN OCTOBER, WHY HAS THERE NOT BEEN MORE NEWS ABOUT THE ONGOING INVESTIGATION? IS DAIMLER CHRYSLER BEING REQUIRED TO PROVIDE DOCUMENTATION OF UPPER BALL JOINT REPAIRS THEY HAVE PERFORMED ON THESE VEHICLES WHERE THE JOINT HAS PREMATURELY WORN OUT? FROM WHAT MY BOSS TOLD ME WHEN I BOUGHT MY DURANGO, THE DEALER TOLD HIM THAT THEY HAVE HAD A LARGE NUMBER OF TRUCKS COMING IN WITH THIS VERY SAME ISSUE. I JUST LOOKED AT THE DOCUMENTATION YOU HAVE REGARDING THIS PROBLEM AND YOU ONLY LIST APPROXIMATELY 25 DOCUMENTED CASES. HOW CAN THIS BE? ESPECIALLY IF THE DEALERSHIP SAID TO MY BOSS THAT THEY SEE THIS ALL THE TIME? I TRANSPORT TWO SMALL CHILDREN IN MY TRUCK, MY CHILDREN AND I AM CONCERNED THAT IF THERE IS A POTENTIAL FOR A PROBLEM, OR A SAFETY RISK, WHY HAS THE NHTSA NOT BEEN MORE AGGRESSIVE WITH DAIMLER CHRYSLER? I LOVE MY TRUCK AND WOULD REALLY LIKE TO SEE DAIMLER CHRYSLER BE FORTHCOMING ABOUT THIS ISSUE AND DO SOMETHING ABOUT THIS, EVEN IF IT IS EXTENDING THE VEHICLE WARRANTY TO COVER REPAIRS ON THIS ISSUE SHOULD IT BECOME NECESSARY. I WROTE AN EMAIL TO DAIMLER CHRYSLER RIGHT AFTER I HEARD ABOUT THIS ISSUE AND THEIR RESPONSE WAS A FORM LETTER BASICALLY REITERATING THEIR POSITION AS STATED IN THE CBS NEWS ARTICLE. PLEASE TELL DAIMLER CHRYSLER THAT THEY NEED TO DO SOMETHING TO REMEDY THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051862February 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE DRIVER'S SIDE FRONT UPPER CONTROL ARM WAS LOOSE. THE CONSUMER HAD IT REPAIRED ($106.00) AFTER FINDING OUT THAT THERE WAS NO RECALL. *AK THE VEHICLE'S ROCKER ARM FAILED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057229February 9, 2004
SUSPENSION:FRONT:CONTROL ARM
E-MAIL FM BARBARA EDENS (RX) REPORTING DEFECTIVE SUSPENSION ON VEHICLE A 2000 DODGE DURANGO SLT/ CONTROL ARMS HAVE BEEN REPLACED THREE TIMES SINCE PURCHASE OF VEHICLE. REQUEST NHTSA RECALL VEHICLE REPLY TO THE AUSTIN, TX OFC DOT #. *PH *MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056796February 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
UPPER AND LOWER BALL JOINTS UNUSUAL WEAR, REPLACED AT 70000 MILES. ALSO DEALER AND OIL CHANGE PLACE SAID SLUDGE IN ENGINE. I REGULARLY CHANGE MY OIL, THE INTAKE MANIFORD GASKET BLEW AND CAUSED ENGINE TO KNOCK AND HAVE SLUDGE. SPEED SENSOR IN REAR AXLE WENT BAD, CAUSING SPEEDOMETER AND ABS SYSTEM FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056721February 7, 2004
SUSPENSION:FRONT, EQUIPMENT
I PREVIOUSLY COMPLAINED ABOUT STEERING PROBLEM WITH 2000 DODGE DURANGO. I PAID NEARLY $2,000.00 IN OCTOBER 2003 TO HAVE PROBLEM FIXED. IT STILL PULLED TO THE LEFT. MECHANIC SAID THAT IT WAS BECAUSE THE TIRES WERE WORN OUT. I JUST BOUGHT NEW TIRES AND THE CAR PULLS TO THE RIGHT REAL BAD. I WENT BACK TO THE TIRE STORE THEY REPLACED THE FRONT LEFT TIRE AND I STILL HAVE PROBLEM. I AM CONCERNED FOR MY AND MY FAMILIES SAFETY. WHEN I GO OVER A BUMP OR TRAIN TRACK OR GROOVE IN THE ROAD MY CAR JUMPS TO THE LEFT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057497February 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER TOOK VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT UPPER BALL JOINTS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056382February 3, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS TRAVELLING AT 65 MPH ON A CLEAR DAY, ON DRY PAVEMENT WHEN TRAFFIC REDUCED SPEED AHEAD OF HER. SHE SLOWED BY GRADUALLY APPLYING THE BRAKES. WHILE APPLYING ADDITIONAL BRAKE PEDAL PRESSURE, THE VEHICLE CONTINUED TO SLOW DOWN, BUT NOT AT A RATE SUFFICIENT TO PREVENT A COLLISION. THE 2000 DODGE DURANGO 4X4 IS EQUIPPED WITH ABS, WHICH DID NOT ACTUATE AT ANY TIME WHILE ATTEMPTING TO SLOW. PRIOR TO THE COLLISION, THE BRAKE PEDAL WAS PRESSING AS FIRMLY AS POSSIBLE. THE VEHICLE WAS TAKEN TO A LOCAL DODGE DEALER WHERE THE BRAKES AND ABS WERE CHECKED. THE INITIAL RESPONSE WAS THAT VEHICLES WITH ABS DO NOT STOP THE SAME AS VEHICLES WITHOUT ABS; IF PRESSURE IS GRADUALLY APPLIED, THE ANTI-LOCK FEATURE WILL NOT ACTIVATE. THE BRAKES MUST BE RELEASED AND THEN APPLIED RAPIDLY TO ACTIVATE THE ABS. THE DEALER STATED THAT THE ABS IS OPERATING PROPERLY BUT THE FRONT ROTORS WERE OUT OF ROUND. THE ROTORS WERE CAUSING THE BRAKES TO GRAB, CAUSING THE ABS TO ACTIVATE. THE FRONT BRAKE PADS WERE REPLACED WITH OEM PADS, AND THE FRONT ROTORS WERE RESURFACED. FOLLOWING REPAIRS, MY WIFE AND I TESTED THE VEHICLE TO DETERMINE WHETHER THE INITIAL CONDITION OF FAILURE COULD BE DUPLICATED. DURING THIS TEST, THE ABS WAS ACTIVATED SEVERAL TIMES. IT SHOULD BE NOTED HERE THAT THE ABS HAD NEVER BEEN ACTIVATED IN THE 14 MONTHS OF OWNERSHIP PRIOR TO THIS TEST. I HAD MY WIFE DRIVE THE VEHICLE TO DETERMINE WHETHER, UNDER SIMILAR 'SIMULATED' CONDITIONS, SHE WOULD ACTIVATE THE ABS, UNDER SUFFICIENT BRAKE PEDAL PRESSURE. SHE WAS ABLE TO ACTIVATE THE ABS EACH TIME THE GRADUAL INCREASE IN BRAKE PEDAL PRESSURE WAS APPLIED. WE BELIEVE THERE IS STILL A RELIABILITY QUESTION OF THE ABS ON THE DODGE DURANGO AND THAT THE VEHICLE MAY FAIL TO REDUCE SPEED SUFFICIENTLY TO AVOID A COLLISION UNDER CONDITIONS WHICH SHOULD POSE NO SAFETY CONCERN AND WE ARE QUESTIONING THE SAFETY OF CONTINUING TO DRIVE OUR 2000 DODGE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10056444February 3, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AUTOMATIC DOOR LOCK MECHANISM FAILURE. I HAVE HAD TWO AUTO LOCK MECHANISM FAILURES ON MY 2000 DURANGO. I BELIEVE THIS IS AN IMPORTANT SAFETY ISSUE - I CAN NOT OPEN THE DOOR - IN AN EMERGENCY THIS COULD BE CRITICAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055910January 27, 2004
SUSPENSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING, THE CONSUMER HEARD A LOUD KNOCKING SOUND IN THE FRONT END. THE DRIVER ALSO STATED THE BRAKE PRESSURE WAS NOT NORMAL. THE DRIVER PULLED OVER AND HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER REPLACED THE BALL JOINTS, BEARINGS, ROTORS, KNUCKLES, HUBS AND AXLE. PLEASE DESCRIBE FURTHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054786January 24, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
UPPER AND LOWER BALL JOINTS PREMATURELY WORN OUT. TRUCK HAD ONLY 40,000 MILES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048539January 23, 2004
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING AT 40 MPH, THE WHEEL BEARING SNAPPED AND THE PASSENGER FRONT WHEEL CAME OFF. AS A RESULT, THE CONSUMER LOST CONTROL OF THE TRUCK, BUT WAS ABLE TO PULL AROUND A CORNER AND COME TO A COMPLETE STOP, AWAY FROM TRAFFIC. AS A RESULT THIS CAUSED DAMAGE TO OTHER COMPONENTS. *JB WHEN THE PART SNAPPED, THE VEHICLE HIT ANOTHER VEHICLE, THEN A VEHICLE FROM BEHIND HIT THE CONSUMER 'S VEHICLE. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10055628January 22, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH AND WITHOUT WARNING VEHICLE IN FRONT OF CONSUMER'S VEHICLE CAME TO A COMPLETE STOP. CAUSING A REAR END COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER HAD VEHICLE TOWED TO THE DEALER. *AK *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054640January 22, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DURING A ROUTINE VICHICLE INSPECTION, IT WAS BROUGHT TO MY ATTENTION BY THE MACHANIC THAT THERE WAS EXCESSIVE UPPER BALL JOINT WEAR AND THAT REPLACE MENT OF THE UPPER BALL JOINTS MIGHT BE REQUIRED. THE 2000 DODGE DURANGO HAS APPROXIMATELY 45,000 MILES WHICH IS TOO SOON FOR UPPER BALL JOINTS TO BE WEARING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054660January 22, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE A FAMILY OF FIVE AND BOUGHT A DURANGO TO SAFELY TRANSPORT THEM. I AM STARTING TO HEAR THE FRONT SUPENSION CREEKING AND POPPING. BEING NO STRANGER TO AUTOMOBILES I AM SURE IT IS THE BALLJOINTS. I DONT HAVE TO PAY A MECHANIC TO TELL ME THAT. DODGE MUST RECALL THIS IT IS NOT SAFE AND IT WILL HURT THEIR SALES IF THEY DON'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055680January 22, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT END WAS MAKING NOISE. UPON INSPECTION OF THE VEHICLE BY THE DEALERSHIP THEY DETERMINED THAT THE UPPER BALL JOINTS BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055555January 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINTS FAILED AT 17,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054611January 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINT FAILURE. IT APPEARS THIS IS OF EPIDEMIC PROPORTION AND POTENTIALLY VERY DANGEROUS FOR BOTH THE DRIVER, PASSENGERS, AND OTHER VEHICHLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054617January 21, 2004
SEATS:FRONT ASSEMBLY:RECLINER, AIR BAGS
MY CHILDREN AND I WERE INVOLVED IN AN AUTO ACCIDENT IN WHICH WE WERE HIT IN THE REAR, AND THEN HIT THE CAR IN FRONT OF US, WHICH ALSO HIT THE CAR IN FRONT OF THEM.OUR 2000 DODGE DURANGO APPEARS TO HAVE FAULTY SAFETY MECHANISMS, AND OTHER HAZARDS, FOR NEITHER AIR BAG DEPLOYED, AND BOTH FRONT SEATS COLLAPSED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10054514January 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AT 57,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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