Dodge Durango Complaints (2016)

161 consumer complaints on file.

#11426712July 27, 2021
SEATS, AIR BAGS
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425103July 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414074April 27, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407254April 9, 2021
EXTERIOR LIGHTING
RACE TRACK LIGHTING TAKING IN WATER. AFTER RESEARCHING THIS - LOOKS LIKE DURANGO MODELS 2014-20 ALL HAVE THIS PROBLEM. DODGE DOES NOT TAKE RESPONSIBILITY FOR THIS- THIS IS HAPPENING TO THOUSAND AND THOUSANDS AND THOUSANDS OF PEOPLE. DODGE TAKING ADVANTAGE OF THEIR CONSUMERS. DODGE CONTINUALLY PUTS THIS FAULT PART ON THEIR DURANGOS. THERE SHOULD BE A RECALL ON THIS PART- THEY SHOULD FIX THE PARTS AND THEY SHOULD FIX THE PROBLEM. IS REALLY SAD THAT SO MANY ARE BEING TAKEN ADVANTAGE OF. EVERYONE IN DODGE IS AWARE OF THIS- YET THEY WOULD RATHER MAKE MILLIONS AND MILLIONS OFF THEIR CONSUMERS. IT IS UNACCEPTABLE! PLEASE HELP. - I WORK HARD FOR MY MONEY I SHOULD NOT HAVE TO CONTINUALLY PAY OUT FOR A FAULTY PART THAT DODGE IS AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403752March 18, 2021
ELECTRICAL SYSTEM
DURANGO STALLED IN MIDDLE OF INTERSECTION. UNABLE TO START AND VEHICLE WAS TOWED TO LOCAL MECHANIC. MECHANIC STATED THE ISSUES INVOLVES THE ALTERNATOR AND IT HAS AFFECTED THE BATTERY AND WE ARE STILL WAITING TO SEE IF THE PCM WAS AFFECTED. MECHANIC ADVISED ME THAT HE WORKED ON THE SAME YEAR CHRYSLER AND HAD THE SAME EXACT ISSUE, BUT THE ALTERNATOR IN THAT MODEL WAS RECALLED. I HAVE SEEN SEVERAL OTHER ALTERNATOR ISSUES SIMILAR TO MINE WHEN SEARCHING THE INTERNET AND AM WONDERING WHY HAVEN'T THESE ALTERNATORS BEEN RECALLED IF ANOTHER VEHICLE MADE BY CHRYSLER HAS A RECALL BUT THE DURANGO DOES NOT. VEHICLE WAS DRIVING AT LOW SPEEDS UP TO AN INTERSECTION AND ONCE STOPPED, IT SHUT OFF. ORIGINALLY THOUGHT IT WAS THE AUTO START/STOP, BUT ENGINE DID NOT ENGAGE AND POWER STEERING WAS ALSO OUT. UNABLE TO START THERE AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396320February 15, 2021
EXTERIOR LIGHTING
THE LIGHT THAT RUNS ACROSS THE BACK OF THE TRUCK (RAIL LIGHT) CUTS ON AN OFF DUE TO WATER THAT IS INSIDE THE LIGHT DUE TO O A MANUFACTURING PROBLEM. THE CASE THAT THE LIGHT IS IN HOLD MOISTURE. IT SHORT THE LIGHT OUT AND IT ALSO CAN START A FIRE. I ALMOST GOT HIT BY AN 18 WHEELER TRUCK AT NIGHT BECAUSE THE LIGHTS WENT OUT ON THE BACK WITH OUT ME KNOWING IT. MY 4 CHILDREN AND I COULD'VE DIED. PLEASE LOOK INTO THIS. THERE ARE SEVERAL MODELS WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395714February 11, 2021
STRUCTURE:BODY
2016 DURANGO LIFTGATE HAS WATER DAMAGE ON THE LEFT SIDE WITHIN 2 YEARS OF IT BEING PURCHASED BRAND NEW. I CALLED DODGE AND THEY ADVISED ME THAT THE CAR WAS OUT OF WARRANTY, BY LESS THAN 500 MILES. I RECENTLY PURCHASED A 2019 DURANGO LIFTGATE FROM EBAY BECAUSE MOPAR HAS A NATIONWIDE SHORTAGE ON THIS ITEM AND WITHIN 60 DAYS IT HAPPENED AGAIN BUT THIS TIME ON THE RIGHT SIDE. MOPAR IS MANUFACTURING THIS LIFTGATE TO GAIN PROFIT, BECAUSE THEY KNOW THAT THIS WILL CONTINUE TO HAPPEN. THEY ARE NOT HELP TO CUSTOMER WHO ARE A VICTIM OF THEIR DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389362January 22, 2021
EXTERIOR LIGHTING
THE REAR TRACK LIGHTING FOR RUNNING LIGHTS IS BURNING OUT DUE TO WATER INTRUSION. THE ENTIRE UNIT WILL FAIL FROM THE WATER. VERY COMMON ISSUE WITH THESE DODGES. NO POSSIBLE FIXES OTHER THAN REPLACING UNITS AND THE COST IS REALLY HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389248January 21, 2021
EXTERIOR LIGHTING
WATER HAS LEAKED INTO THE "RACE TRACK LIGHTING" ON THE LIFT GATE. THIS IS FROM NORMAL, EVERYDAY DRIVING USE AND CARE. THE LIFT GATE TAIL LIGHTS, AS WELL AS LICENSE PLATE LIGHTING NO LONGER FUNCTION. THIS MAKES MY VEHICLE DANGEROUS, AND ILLEGAL TO DRIVE AT NIGHT. I HAVE READ ON MULTIPLE DODGE DURANGO FORUMS THAT THIS IS A COMMON PROBLEM, AND ONE DODGE DEALER I SPOKE TO SAID THEY SEE THIS ALL THE TIME. THE PART ALONE TO FIX THE PROBLEM IS QUOTED AT $1000 BEFORE TAX. TO ME, IT IS CRAZY THAT IT COSTS THIS MUCH SIMPLY TO MAKE MY VEHICLE LEGAL AGAIN, ESPECIALLY WHEN IT IS A COMMON ISSUE ACCORDING TO MY RESEARCH. I FEEL THAT DODGE SHOULD ISSUE A RECALL, AS THIS IS A COMMON PROBLEM, IT'S A SAFETY, AND LEGAL ISSUE, AND IT IS SO EXPENSIVE TO FIX. I BOUGHT A NEWER VEHICLE TO NOT HAVE PROBLEMS, AND IT IS HARD TO BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX WHEN ALL I AM TRYING TO DO IS MAKE MY VEHICLE LEGAL TO DRIVE AGAIN. DODGE NEEDS TO DO THE RIGHT THING, AND TAKE CARE OF THIS PROBLEM THAT HAS PLAGUED MANY OF ITS LOYAL CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388500January 16, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THE TRUCK EXCELS WHILE AT A STOP LIGHT WHERE YOU MUST BREAK AGAIN.THE TRUCK THE EMERGENCY BREAK FORWARD AND REAR HAS ACTIVATED WHILE IN MOTION. I TOOK THIS TRUCK TO MEINEKA CAR CARE IN JOLIET IL FOR A TIRE AND BREAKS TO BE LOOKED AT WHILE THEY TEST DROVE THE TRUCKTHEY INSTANTLY SAID THE TRUCK WAS DANGEROUS BECAUSE IT TOOK OFF WHIE THE M ALSO DOING A TEST DRIVE . I HAVE COMPLAINED TO THE DEALERSHIP AND DODGE. I WAS PULLING IN THE DRIVEWAY AND PUT THE CAR IN DRIVE TO PULL INTO THE GARAGE AND IT JERKED HITTING TE GARAGE. TOOK THE TRUCK IN FOR A WHEEL ALIGNEMENT AND COULDNT DRIVE BACK WAS TOLD TO SEND CAR TO DEALERSHIP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387222January 8, 2021
EXTERIOR LIGHTING
ABOUT A YEAR AGO, THE PASSENGER SIDE HEAD LIGHT STARTED MALFUNCTIONING. IT WOULD TURN ON AND THEN TURN OFF WITHOUT TRIGGERING A WARNING OR ANNOUNCEMENT OF THE OUTAGE. I REPLACED IT AT A COST OF ABOUT $400. NOW, THE DRIVER'S SIDE HEADLIGHT IS HAVING THE SAME FAILURE WITHOUT THERE BEING A WARNING OR ANNOUNCEMENT OF THE ISSUE AND I'M HAVING TO SPEND ANOTHER $400 TO GET IT REPLACED. IT IS CLEARLY A DEFECTIVE PART AND I'M FURIOUS THAT THESE LIGHTS ARE SO COSTLY TO REPLACE. I THOUGHT LEDS WERE SUPPOSED TO BE MUCH LONGER LASTING. I DON'T WANT TO GET PULLED OVER FOR HAVING A HEADLIGHT OUT. DODGE NEEDS TO HAVE A RELIABLE AND SAFE PRODUCT. THIS IS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366958October 29, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING MY 2016 DODGE DURANGO LIMITED, MY CHECK ENGINE LIGHT CAME ON, THEN THE (ABS) LIGHT CAME ON AND THEN MY BATTERY LIGHT CAME ON. EVERY LIGHT ON THE DASH AND SYSTEM WARNING WAS LIT UP. THEN THEY STARTED FLICKERING AND THEN THE VEHICLE DIED RIGHT IN THE MIDDLE OF A BUSY CITY ROAD DURING PEAK TRAFFIC. I HAVE REPLACED THE BATTERIES THINKING THAT MAY HAVE SOMETHING TO DO WITH IT. I HAVE HAD THE ALTERNATOR CHECKED AND IT IS GOOD. I HAD TO GET IT TOWED TO MY HOUSE AND HAS BEEN SITTING EVER SENSE WITH NO POWER. I DON'T KNOW WHAT THE ISSUE IS, BUT FOR A CAR TO DIE IN THE MIDDLE OF THE ROAD DURING PEAK TRAFFIC IS COMPLETELY UNSAFE AND UNACCEPTABLE. PLUS I HAD ONLY HAD THE CAR FOR 2 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367104October 29, 2020
SUSPENSION
WHILE REVERSING TURNING THE STEERING WHEEL, THE LOWER CONTROL ARM BROKE CAUSING THE TIRE TO COME OFF AND CAUSING A COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362368October 2, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE TURNS OFF WHILE DRIVING. THE IGNITION BUTTON GOES TO ACC. THE CLUSTER BOARD THEN SAYS TO PRESS BRAKE AND PUT VEHICLE IN PARK. THIS IS HAPPENING MORE OFTEN IT WAS PERIODICALLY BUT NOW HAPPENING ON EVERY TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350163August 18, 2020
ELECTRICAL SYSTEM
MY TAILLIGHTS HAVE A SHORTAGE WITH WATER IN IT AND MY TAILLIGHT ISN'T FLUSHED WITH THE BODY OF MY VEHICLE. GOT PULLED OVER BY LOUISIANA STATE POLICE BECAUSE OF LIGHT FLICKERING OFF AND ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341403July 25, 2020
UNKNOWN OR OTHER
I CAME HOME AND PULLED INTO OUR DRIVEWAY. I PUT OUR DODGE DURANGO 2016 IN PARK POSITION AND I THEN OPENED OUR GARAGE DOOR HALFWAY OPEN. I WALKED UNDER THE DOOR AND WENT INTO THE HOUSE TO GET MY WALLET OUT OF MY PANTS WHICH I WAS WEARING EARLIER. IT WAS A COUPLE MINUTES LATER WHEN MY WIFE AND I HEARD A BIG BANG. WE BOTH RAN OUT TO THE GARAGE AND SAW THE 2016 DODGE DURANGO SUV HALFWAY INTO THE GARAGE. THE GARAGE DOOR WAS STOPPING THE SUV FROM GAINING SPEED AND COMING INTO THE HOUSE. IT DAMAGE OUR GARAGE DOOR SIGNIFICANTLY AND PUT SCRATCHES ON OUR SUV HOOD AND WINDSHIELD. LUCKILY THE GARAGE DOOR STOPPED IT OTHERWISE IT WOULD'VE BROKEN DOWN THE WALL AND COULD'VE RAN OVER ONE OF OUR CHILDREN OR US OR DONE SO MUCH DAMAGE. MY GARAGE DOOR IS DAMAGED IN OUR SUV IS SCRATCHED UP AND FORTUNATELY IT'S NOT OUR LIFE THAT WAS HURT. AS FAR AS THE ENGINE IS CONCERNED WE HEAR A KNOCKING WHEN WE PRESS THE GAS AT FIRST. BETWEEN FIRST AND SECOND GEAR AS WELL.. SOUNDS LIKE A LIFTER OR SIMILAR IS GOING OR ARE BAD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11341406July 25, 2020
ENGINE, POWER TRAIN
ON 06/2018 I CAME HOME AND PULLED INTO OUR DRIVEWAY. I PUT OUR DODGE DURANGO 2016 WITH 21110 MILES IN THE PARK POSITION AND I THEN OPENED OUR GARAGE DOOR HALFWAY OPEN. I WALKED UNDER THE DOOR AND WENT INTO THE HOUSE TO GET MY WALLET OUT OF MY PANTS WHICH I WAS WEARING EARLIER. IT WAS A COUPLE MINUTES LATER WHEN MY WIFE AND I HEARD A BIG BANG. WE BOTH RAN OUT TO THE GARAGE AND SAW THE 2016 DODGE DURANGO SUV HALFWAY INTO THE GARAGE. THE GARAGE DOOR WAS STOPPING THE SUV FROM GAINING SPEED AND COMING INTO THE HOUSE. IT DAMAGE OUR GARAGE DOOR SIGNIFICANTLY AND PUT SCRATCHES ON OUR SUV HOOD AND WINDSHIELD. LUCKILY THE GARAGE DOOR STOPPED IT OTHERWISE IT WOULD'VE BROKEN DOWN THE WALL AND COULD'VE RAN OVER ONE OF OUR CHILDREN OR US OR DONE SO MUCH DAMAGE. MY GARAGE DOOR IS DAMAGED IN OUR SUV IS SCRATCHED UP AND FORTUNATELY IT'S NOT OUR LIFE THAT WAS HURT. AS FAR AS THE ENGINE IS CONCERNED WITH YOU A KNOCKING WHEN WE PRESS THE GAS AT FIRST. BETWEEN FIRST AND SECOND GEAR. SOUND LIKE A LIFTER IS GOING OR ARE BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330207June 22, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY CAR STALLED ON ME IN THE MIDDLE OF AN INTERSECTION. I ALMOST GOT HIT BY AN 18 WHEELER. IT WOULD NOT MOVE, ALL KINDS OF THINGS STARTED GOING OFF ON THE DASH AND CODES . WE HAD TO PULL THE GEAR SHIFT RELEASE TO GET IT IN N TO PUSH IT OUT OF THE ROAD. IT LOST ALL POWER AND WOULDN'T EVEN START HAD TO JUMP IT OFF AND REPLACED THE BATTERIES STILL NOTHING, ALTERNATOR AND EVERYTHING ELSE TESTED GOOD. NO IDEA WHAT'S GOING ON AND THE DEALERSHIP HAS BEEN NO HELP! I HAVEN'T EVEN HAD THIS CAR FOR 30 DAYS YET. I HAVE VIDEO I CAN SEND OF WHAT IT'S DOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321781April 21, 2020
STEERING
STEERING LOCKS WHILE DRIVING, USUALLY MAKING A LEFT LANE CHANGE OR TURN. THIS OCCURS MULTIPLE TIMES EVEN ON SHORT TRIPS (LESS THAN 10 MILES). NO WARNING LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320510April 8, 2020
EXTERIOR LIGHTING
PURCHASED VEHICLE USED IN 2018, WITH LESS THAN 30K MILES ON IT. IT CURRENTLY HAS AROUND 48K MILES ON IT, AND THE RACETRACK LED TAIL LIGHT BAR HAS WATER IN IT, CAUSING PART OF THE BAR TO GO OUT. THERE ARE A TON OF PEOPLE WITH THIS SAME ISSUE - FCA NEEDS TO ADDRESS IT AND NOT EXPECT THEIR CUSTOMERS TO SHELL OUT AROUND $1200 TO FIX THEIR FAULTY DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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