Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10463057June 25, 2012
ENGINE, STEERING
MY 2004 DODGE DURANGO HAS STALLED ON ME 6 TIMES NOW WITHOUT 'ANY WARNING', IT SIMPLY SHUTS OFF AND I HAVE NO CONTROL OVER THE VEHICLE. THE FIRST TWO TIMES IT HAPPENED, WE DISMISSED AS SOME WEIRD 'FLUKE', AS THE TWO TIMES WERE ABOUT A YEAR APART, SO WE NEVER THOUGHT MUCH ABOUT IT. WHEN IT HAPPENED FOR THE THIRD TIME WE REALIZED SOMETHING WAS MOST DEFINITELY WRONG. WE WERE SHOCKED TO SEE HOW MANY PEOPLE WERE HAVING THE SAME PROBLEM, WHEN WE BEGAN TO RESEARCH THE PROBLEM ON LINE. RIGHT AFTER IT HAPPENED THE 3RD TIME, WE TOOK IT IN TO OUR LOCAL MECHANIC; WHO INDICATED THAT IT MIGHT BE PART OF A FAULTY CLUSTER PROBLEM THAT HAD BEEN RECALLED. THEY REPLACED THE CLUSTER, AND I FELT SO MUCH BETTER AND SAFER. APPROXIMATELY 4 MONTHS LATER, IT HAPPENED AGAIN! I SENT AN EMAIL TO THE SERVICE DEPARTMENT OF THE DEALERSHIP TO TELL THEM WHAT I EXPERIENCED, AFTER SEVERAL UNANSWERED EMAILS AND 4 MONTHS LATER, I DECIDED THAT I NEEDED TO GO IN PERSON. JUST THIS WEEKEND, BEFORE I WENT; IT HAPPENED AGAIN AS I WAS ENTERING THE FREEWAY. I AM SCARED TO DEATH TO DRIVE THIS DURANGO ANYWHERE BUT ON THE SIDE STREETS NOW. I HAD A CHILD IN MY CAR WHEN THIS OCCURRED THIS PAST WEEKEND, AND THEY WERE VERY SCARED. EACH TIME IT HAS OCCURRED HAS BEEN AT A SLOW RATE OF SPEED AND ALWAYS MAKING A RIGHT TURN. IT IS EXTREMELY FRIGHTENING TO LOSE COMPLETE CONTROL OF YOUR VEHICLE, AND IT IS ONLY MATTER OF TIME BEFORE SOMEONE IS GOING TO DIE OR CAUSE A HORRIBLE ACCIDENT WHEN THIS SHUT DOWN OCCURS. WHY IS CHRYSLER/DODGE NOT BEING MADE TO ADDRESS THIS PROBLEM? I WAS SHOCKED TO SEE STILL MORE COMPLAINTS ABOUT THIS PROBLEM, THE MOST RECENT WAS JUNE 12, 2012 HOWEVER THESE CONCERNS ARE DATING BACK TO 2005! WHAT NEEDS TO HAPPEN BEFORE THIS SITUATION CAN BE ADDRESSED AND DEALT WITH APPROPRIATELY. THIS IS NOT A SMALL PROBLEM, THIS IS A PROBLEM WITH POTENTIALLY LIFE THREATENING CONSEQUENCES, AND NO ONE IS DOING ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462777June 22, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE EMITTED A LOUD BANGING NOISE UPON START UP. AN INDEPENDENT MECHANIC EXAMINED THE VEHICLE AND ADVISED THAT AN ENGINE ROD WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462261June 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE EMITTED A LOUD NOISE AND FAILED TO START. THE CONTACT ALSO STATED THAT THE ENGINE WAS DESTROYED BECAUSE WATER CAME DOWN THE WINDSHIELD AND ENTERED THE ENGINE. THE WATER WAS ABLE TO REACH THE ENGINE BECAUSE THE GASKETS ON THE INTAKE MANIFOLD WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT A HYDRO-LOCK OCCURRED WHEN THE ENGINE WAS STARTED AND WATER WAS SUCKED IN. THE VIN WAS UNAVAILABLE. THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461112June 9, 2012
SEAT BELTS
THE SEAT BELT FASTENER FELL APART. PLASTIC CASING SEPARATED AND COMPONENTS THAT LOCK SEAT BELT INTO FASTENER FELL OUT. THIS IS IN THE THIRD ROW WHICH IS USED RARELY. QUICK SEARCH ONLINE SHOWS THAT THIS SEEMS TO BE A FREQUENT PROBLEM THAT HAS NOT BEEN ADDRESSED BY A RECALL. CONSIDERING THE BACK SEAT (THIRD ROW) IS PRIMARILY FOR CHILDREN GIVEN THE LIMITED LEG ROOM IT IS ESPECIALLY CONCERNING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459187May 21, 2012
ENGINE
MY 2004 DURANGO LIMITED EQUIPPED WITH THE HEMI 5.7 LITER ENGINE DEVELOPED A TICKING SOUND AND AND FAILED WHILE MERGING ONTO A HIGHWAY FORTUNATELY I WAS ABLE TO AVOID A ACCIDENT. I LATER FOUND OUT THAT THIS A FREQUENT PROBLEM THAT OCCURS WITH THE 5.7 HEMI ENGINE IN THIS MODEL YEAR, HOW COME NOTHING HAS BEEN DONE TO RECTIFY THIS. THE ENGINE IS A COSTLY REPAIR THAT CHRYSLER DOESN'T WANT TO ACKNOWLEDGE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458645May 16, 2012
ENGINE
I WAS APPROX 1/10 OF A MILE DOWN OUR LOCAL ROAD WHEN I HEARD A SUDDEN EXPLOSION UNDER THE CAR. IT SOUNDED AS IF THE TIRE BLEW. I IMMEDIATELY STARTED PULLING OVER BUT I CONTINUED TO HEAR A RUMBLE FROM THE CAR. UPON INSPECTION, I NOTICED THERE WAS OIL RUNNING DOWN THE FRONT PASSENGER TIRE. THE MECHANIC HAS CONFIRMED A THROWN ROD THROUGH THE ENGINE BLOCK. NO PREVIOUS WARNINGS OF ISSUES WITH THE 122,000 MILE ENGINE. CAR HAS BEEN REGULARLY MAINTAINED (BUT NOT AT A DODGE DEALER). NOW I'M FACED WITH A $6,000 BILL TO REPLACE AN ENGINE THAT SHOULD HAVE LASTED ANOTHER 100,000 MILES. AS I RESEARCHED THIS ON THE INTERNET I FOUND THAT THIS HAS HAPPENED TO NUMEROUS OTHER OWNERS OF THIS MODEL ENGINE (5.7 L HEMI 2004 DODGE DURANGO LIMITED). NO RECALL HAS BEEN MADE ON THIS ENGINE ALTHOUGH IT IS EVIDENT THAT THIS IS A COMMON, COSTLY, DANGEROUS MANUFACTURING DEFECT WITH THEIR ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456900April 30, 2012
STRUCTURE:BODY
2004 DURANGO HAS RUSTED THROUGH ON SEVERAL SPOTS. TAILGATE AND WHEEL WELLS. THIS IS EXCESSIVE FOR A VEHICLE IT'S AGE THAT HAS BEEN GARAGED AND WELL CARED FOR. I SUGGEST THAT THE ANTICORROSION COATING WAS FAULTY. I HAVE SEEN MANY DURANGO'S THIS AGE WITH THE SAME TROUBLE SPOTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456906April 30, 2012
ENGINE AND ENGINE COOLING
MY HUSBAND AND I WERE DRIVING TO THE STORE AFTER WORK ON APRIL 24TH. WE STOPPED FOR A STOP SIGN, SLOWLY TOOK OFF AND HEARD A BANG! WE HAD TO HAVE THE 2004 DODGE DURANGO TOWED TO A MECHANIC AND FOUND THAT THE RODS WERE BENT IN THE ENGINE...PARTICULARLY THE #7 ROD. NOT ONE SINGLE WARNING, NO CHECK ENGINE LIGHT, NOTHING!! WE KEPT THE OIL CHANGED ACCORDING TO SCHEDULE! THE TRUCK IS IN EXCELLENT CONDITION TOO; TOP OF THE LINE VEHICLE WITH DVD PLAYER AND EVERYTHING! NOW WE'RE FACING A $4-6,000 REPLACEMENT BILL. WHY WOULD WE REPLACE IT WITH AN ENGINE THAT IS GOING TO DO THE EXACT SAME THING IN A FEW YEARS BECAUSE OF POOR QUALITY?! WE ARE DONE WITH DODGE PRODUCTS AND WE'RE GOING TO TELL EVERYONE WE KNOW WHAT HAS HAPPENED TO US. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456929April 30, 2012
ENGINE AND ENGINE COOLING
I WAS DRIVING DOWN THE ROAD WHEN THERE WAS A LOUD CLANK. I IMMEDIATELY PULLED OVER. IT WAS THEN TOWED TO A REPAIR SHOP AND WE WERE TOLD THE VEHICLE'S ENGINE THREW A ROD. I HAD NO PRIOR PROBLEMS WITH THE ENGINE BEFORE THIS. WE WERE THEN TOLD THAT BY THE REPAIR SHOP THAT THEY WERE UNABLE TO FIND A REBUILT MOTOR AS THEY ARE ON A TWO YEAR WAITING LIST. WE WERE ALSO TOLD THAT DODGE WAS AWARE OF THIS PROBLEM AND THAT WE CAN BUY A NEW ENGINE FROM THEM BECAUSE THEY FIXED THIS PROBLEM WITH THE NEW ENGINE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456629April 26, 2012
ENGINE AND ENGINE COOLING
VEHICLE ENGINE STARTED KNOCKING, THE VEHICLE LOST POWER AND SHUT OFF. TOOK TO A MECHANIC AND DIAGNOSED IT AS A CAMSHAFT FAILURE. THE CAR DOES NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456472April 25, 2012
ENGINE AND ENGINE COOLING
THE ODOMETER JUST TURN 70,000 AND THE ENGINE BLOCK HAS A HOLE OF 3", TWO MECHANICS CHECKED FOR ME AND BOTH DIAGNOSIS SAME, THAT THE PISTON AND ROD MADE HONE ON THE BLOCK. SEARCHING THRU A CAR DEALER ON INTERNET I FOUND OUT THAT THERE IS PROBABLY AROUND 100 PEOPLE THAT HAD POSTED ALL OF THEM DURANGO 04 HEMI 5.7 JUST LIKE MINE WITH AROUND THE SAME MILEAGE WITH THE EXACT SAME PROBLEM. NOW I HAVE TO PAY A WHOLE MOTOR. THERE SHOULD BE A RECALL TO SEE HOW MANY PEOPLE COME FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456495April 25, 2012
ENGINE AND ENGINE COOLING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456129April 23, 2012
ENGINE AND ENGINE COOLING
CAR STALLED FOR NO REASON. LUCKY THIS HAPPEN IN A PARKING LOT AT 10MPH AS ALL THE CONTROLS WENT OUT. STOPPED THE CAR TURNED IT OFF AND IT STARTED RIGHT BACK UP WITH NO ISSUE. THIS HAS HAPPENED AGAIN 4 MORE TIMES ALL AT LOW SPEED. I HAVE CALLED THE DODGE DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME AS MY VEHICLE IS OUT OF WARRANTY EVEN IF THE NHTSA HAD OPENED AN INVESTIGATION ON THIS ISSUE A LONG TIME AGO. IT IS NICE TO SEE HOW DODGE STANDS BEHIND THEIR PRODUCTS AND AFTER READING THE NHTSA WEBSITE IT LOOKS LIKE I AM IN STORE FOR MANY MORE ISSUES THAT DODGE WILL NOT HELP WITH. THIS IS A SAFETY ISSUE AND I DO NOT UNDERSTAND HOW DODGE IS ABLE TO GET AWAY WITH THIS. I WANTED TO PASS THIS VEHICLE ONTO MY DAUGHTER SO SHE WOULD BE A PROUD DODGE OWNER SO MUCH FOR THAT. WHY KEEP THE SERVICE AT THE DEALERSHIP UP TO DATE WHEN IN THE END THERE IS NO ADDED VALUE TO PAYING MORE FOR SERVICING YOUR VEHICLE AT THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455473April 17, 2012
ENGINE AND ENGINE COOLING
MY WIFE WAS DRIVING THE DURANGO HOME AND IT BEGAN TO KNOCK LOUDLY. BROUGHT THE VEHICLE HOME FOR INSPECTION. THE VALVE TRAIN IS FINE, BUT THE BOTTOM END HAS 2 BENT CONNECTION RODS. THESE RODS JUST RANDOMLY BENT. THE HEADS ARE FINE, THERE IS NOT WATER LEAKING, GASKETS ARE FINE. THIS SEEMS TO BE A PROBLEM WITH THE QUALITY OF MATERIALS OF THE RODS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454992April 12, 2012
ENGINE AND ENGINE COOLING
STARTED TO WARM UP IN MORNING, SOMETHING BROKE UNDER THE HOOD. TURNS OUT A CONNECTING ROD BROKE AND NEED A NEW ENGINE. FANTASTIC. HAS BEEN SITTING AT THE SHOP AND STILL IS THERE WHILE I TAKE A CAB TO WORK EVERY DAY. WILL NEVER BUY CHRYSLER AGAIN AND HAVE TOLD EVERYONE I KNOW. WHAT A JOKE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453324March 28, 2012
ENGINE AND ENGINE COOLING
BOUGHT OUR DURANGO NEW IN 2004,WITH THE 5.7 HEMI, SERVICED IT EVERY 3000 MILES. MY WIFE DRIVES IT AND HAD NO PROBLEMS UNTIL THE OTHER DAY WHEN SHE GOT IN TO GO TO WORK AND STARTED IT UP, AND IT SOUNDED LIKE YOU HAD THROWN GRAVEL IN A WASHING MACHINE. IM SURE IT DROP A VALVE SEAT AND CHEWED IT UP. I HAVE 27 YEARS IN AUTOMOTIVE AND I KNOW YOU SHOULD GET MORE THAN 80,000 MILE OUT OF A HIGH TECH ENGINE LIKE THIS IS SUPPOSED TO BE.WE HAVE DODGES IN OUR FAMILY AND THIS IS A VERY BIG DISSAPOINTMENT BESIDES BEING VERY EXPENSIVE. DODGE IS BEING VERY CLOSED MOUTH ABOUT THIS VERY HUGE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452840March 24, 2012
ENGINE AND ENGINE COOLING
JUST LIKE NUMEROUS 2004 DURANGO OWNERS I HAVE EXPERIENCED .......A COMPLETE ENGINE FAILURE ONCE I PASSED 80,000 MILES DUE TO UNKNOWN CAUSES. I AM THE ORIGINAL OWNER, REGULARLY MAINTAINED IT, AND OPERATED IT NORMALLY. CAR STALLED IN TRAFFIC AND COULD HAVE BEEN TRAGIC. WOULD LIKE AN INVESTIGATION OPENED CONSIDERING THE LARGE NUMBER OF OWNERS EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452333March 20, 2012
FUEL SYSTEM, GASOLINE
WHEN FILLING WITH GAS THE FUEL TANK SPEWS OUT GASOLINE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453041March 20, 2012
ENGINE AND ENGINE COOLING:ENGINE
2004 DODGE DURANGO. CONSUMER STATES TROUBLE WITH STARTING VEHICLE *TGW THE CONSUMER HAD THE VEHICLE TOWED TO A LOCAL DEALERSHIP, WHERE IT WAS DISCOVERED A FULL ENGINE REPLACEMENT WAS NEEDED. ACCORDING TO THE INVOICE, THE CONNECTING ROD WAS BROKEN, THE #3 CYLINDER WAS DOWN AND THERE WAS INTERNAL FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451032March 9, 2012
ENGINE AND ENGINE COOLING
UPON STARTING THE VEHICLE IN THE AM AFTER DAILY USE,A LOUD NOISE AS IF THE FAN BELT BROKE OR STONES THROWING AROUND WAS HEARD AND OIL STARTED FLOWING FROM MOTOR. PIECES OF CAST METAL FOUND UNDER THE VEHICLE IN THE MIDST OF THE OIL....ROD BLEW THROUGH!!! ONLY 100K MILES AND OIL WAS FILLED, MAINTENANCE ALWAYS COMPLETED. WE ARE ORIG OWNERS. THIS WAS A $35K V8 ENGINE VEHICLE THAT HAS BEEN MAINTAINED. THIS SHOULD NOT HAVE HAPPENED AND AS SEEN ON THE EMONDS SITE AS WILL AS DODGE, THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND NO RECOURSE FOR THE OWNER WHO HAS DONE WHAT HE OR SHE WAS TO DO AS FAR AS UPKEEP ON THEIR VEHICLE??? AGAIN THIS IS NOT A CHEAP VEHICLE AND WE ARE A FAMILY OF 5 WITH 1 INCOME. HOW AND WHY SHOULD WE HAVE TO FIX THIS PROBLEM? WE PURCHASE WHAT WE THOUGHT WAS A GOOD QUALITY VEHICLE FROM A BIG 3 COMPANY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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