Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10746160August 4, 2015
FUEL/PROPULSION SYSTEM
THERE HAS BEEN NUMEROUS SAFETY RECALLS ON THIS YEAR VEHICLE. WE HAVE TAKEN IT TO OUR DEALERSHIP NUMEROUS TIMES ONLY TO BE BRUSHED OFF BY SAYING THE RECALL PARTS ARE NOT AVAILABLE YET. HOWEVER WHILE DRIVING THE CAR WITH ALL KIDS INSIDE, THE VEHICLE COMPLETELY SHUTS OFF WHILE TRAVELING AT APPROX. 35-45 MILES PER HOUR. NOW THIS IS A SAFETY CONCERN AND THE VEHICLE WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745866August 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744959July 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745044July 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744592July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE CONTACT MERGED OVER TO AN EMERGENCY LANE. THE CONTACT SHIFTED THE GEAR INTO PARK AND THEN BACK INTO DRIVE AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT ALSO NOTICED THAT THE VEHICLE WOULD NOT START PROPERLY WHEN THE KEY WAS INSERTED INTO THE IGNITION. THE VEHICLE WOULD ONLY START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT HAD RECEIVED NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744721July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744751July 29, 2015
ELECTRICAL SYSTEM
WAS LEAVING MY HOME FOR WORK AND COMING UP TO STOP SIGN WHEN MY VEHICLE STALLED. RADIO WAS STILL ON BUT CAR NOT RUNNING. I HAD TOWED TO SHOP WHO TOLD ME THERE WAS A RECALL THAT NEEDED TO BE TAKEN CARE OF THAT WAS PROBABLY CAUSING TROUBLE. THANK GOD I WASN'T IN TRAFFIC. I HAD IT TOWED TO THE DEALERSHIP WHO TOLD ME PARTS FOR TIPM FUEL PUMP RELAY WERE NOT AVAILABLE FOR RECALL REPAIR. CALLED CHRYSLER WHO STATED PARTS ARE AVAILABLE AND FOR THAT REASON THEY DENIED RENTAL CAR. WEBSITE CLEARLY STATES "REPAIR PARTS ARE NOT AVAILABLE" DEALERSHIP INSISTED PARTS NOT AVAILABLE AS WELL. VICIOUS CYCLE WENT ON FOR 2 WEEKS, BACK AND FORTH 2 HOUR PHONE CALLS UNTIL CHRYSLER ADMITTED THAT THEY WERE ATTEMPTING TO USE ANOTHER PART FROM A DIFFERENT VEHICLE "FOR NOW". 3RD WEEK INTO ORDEAL I GET CALL FROM DEALERSHIP THAT I NEED TO PAY $300 FOR TIPM CONNECTOR WHICH IS NEEDED FOR RECALL REPAIR TO BE COMPLETED. OBLIGATED TO PAY SINCE CHRYSLER STATED PART IS NOT UNDER RECALL OR WARRANTY BUT YOU CAN'T DO ONE WITH OUT THE OTHER. DOESN'T MAKE SENSE. 3 WEEKS WITH OUT VEHICLE SO AT THEIR MERCY PAYING FOR PART. NO COMPENSATION OR RENTAL FROM CHRYSLER. FAILED TO MENTION 1 WEEK AFTER PURCHASE IN 2012 VEHICLE OVERHEATED LEAVING ME STRANDED. ENGINE NEEDED TO BE REPLACED AND OF COURSE UNABLE TO RETURN DEFECTIVE VEHICLE SINCE I SIGNED MY LIFE AWAY WHEN I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743678July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743741July 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WITHOUT WARNING, THE DRIVER SIDE AIR BAG DEPLOYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE FOR MONTHS TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735650July 21, 2015
UNKNOWN OR OTHER
THERE WAS A SMELL OF SOMETHING BURNING, THEN MY WIPERS CAME ON ( CLEAR DAY OF SUNSHINE), SHORTLY AFTER THAT THE BATTERY LIGHT CAME ON RIGHT BEFORE THE CAR CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735005July 19, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
OUR DODGE DURANGO 2012 WAS PURCHASED IN JANUARY 2015 FROM RICK KEEFER DODGE CHRYSLER JEEP RAM IN YULEE, FLORIDA. TWO WEEKS LATER THE ENGINE LIGHT LIGHTS UP AND THE ENGINE IS SPUTTERING. RETURNED THE CAR TO DEALER WHOM REPAIRED VEHICLE AND SAID IT WAS THE OXYGEN SENSOR AND REPLACED. AGAIN THE ENGINE LIGHT CAME ON AND THE ENGINE RAN ROUGH. RETURNED THE CAR TO DEALER WHOM REPAIRED AND SAID THEY REPLACED THE CONVERTER. SOON AGAIN THE ENGINE LIGHT CAME ON. FOUND FUEL CAP 'POPPED OFF' A FEW TIMES, ENGINE LIGHT GOES OUT THEN ON AGAIN. RETURNED TO DEALER WHOM REPLACED FUEL CAP. THERE WAS ALSO AN OIL LEAK FIXED. AGAIN THE ENGINE LIGHT CAME ON AND OFF AND THE ENGINE WOULD RUN ROUGH. SMOKE WOULD POUR OUT THE TAILPIPE, ENGINE SPUTTERING, DROVE BACK FROM MOUNTAINS. RETURNED CAR TO DEALER. THEY REPLACED POWERTRAIN CONTROL MODULE AND OXYGEN SENSOR (AGAIN). AND AGAIN, LATE JUNE 2015, ENGINE LIGHT COMES ON AND ENGINE SPUTTERING. DEALER TAKES CAR. DEALER TELLS US THEY ARE GOING TO 'GO THROUGH IT' AND DRIVE VEHICLE ENTIRE TIME. WE RECEIVE RENTAL CAR. DEALER CALLS AFTER WEEK AND SAID VEHICLE IS READY FOR PICKUP BUT THEY ARE AWAITING A CONVERTER AND ARE GOING TO REPLACE OXYGEN SENSOR ALSO. VEHICLE MILEAGE LOGGED; VEHICLE WAS NEVER 'DRIVEN'. RENTAL CAR TIME WAS USED UP. RETURNED CAR TO DEALER WHEN PART WAS IN. DEALER REPLACED CONVERTER BUT NOT O2 SENSOR?? THEY SAID IT DIDN'T NEED IT. DROVE CAR ABOUT 10 MILES AND GOT OUT. A VERY STRONG SMELL OF BURNING PLASTIC IS COMING FROM CAR. DEALER NOT RETURNING CALL. WILL BE RETURNING TO DEALER MONDAY JULY20, 2015. STILL DRIVING WITH STRONG PLASTIC BURN SMELL. LIFTED HOOD. WIRING HARNESS ABOVE HEATER LINE AND CONVERTER(MANIFOLD) IS BURNING. ENTIRE RIGHT SIDE OF ENGINE IS UNBEARABLE HOT. SILVER METAL BOX IN FRONT OF FUSE PANEL IS SO HOT IT BURNS TO THE TOUCH. CAR READS NORMAL TEMPS? MOST PROBLEMS ON BLOG OCCUR IN HOT SUMMER MONTHS. COINCIDENCE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734148July 15, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WOULD NOT START UNTIL AFTER THE FUEL PUMP RELAY FUSE WAS DISCONNECTED AND RECONNECTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733884July 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE WARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734063July 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733295July 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE REMEDY FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732654July 8, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE HAD MANY INSTANCES WHEN THE VEHICLE WOULD NOT START. IT CRANKS OVER FINE BUT WILL NOT FIRE. I HAVE TO SHUT THE IGNITION OFF, AND THEN IT STARTS FINE WHEN I RETRY IT. I RECEIVED A RECALL NOTICE ( R09 / NHTSA 14V-115 ) BUT THE DEALER TELLS ME THAT THE REPAIR PARTS ARE NOT YET AVAILABLE. I AM WORRIED THAT I MAY EXPERIENCE A PROBLEM WHILE I AM ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731524July 1, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH THE DEALER AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10727032June 24, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726907June 23, 2015
FUEL/PROPULSION SYSTEM
THE FUEL RELAY WAS RECALLED ON MY CAR (NHTSA # 15V-115); I WAS TRYING TO DRIVE AND THE CAR WOULD NOT FUNCTION. I TOOK IT TO A DODGE MECHANIC WHO STATED THAT THE PROBLEM WAS THE INTERNAL FUEL RELAY PUMP THAT FAILED. THIS IS PART OF THE TIPM. THE PART THAT FAILED WAS PART OF THE RECALL. PRESTIGE DODGE STATED THAT THEY WOULD NOT FIX THE PART, AS THE SPECIFIC RECALLED PART (PART OF THE TIPM) FAILED BUT THERE IS NO REPLACEMENT. I CALLED DODGE CUSTOMER CARE (CASE NUMBER 27223921) AND WAS INFORMED THAT I COULD EITHER PAY FOR FULL REPAIR (AS THEY WOULD NOT COVER THE TIPM REPLACEMENT) OR "DRIVE WITH A FAULTY PART"--THOSE LAST WERE THE DODGE REP "KATELYN'S" EXACT WORDS. I WOULD NOT NEED THE NEW TIPM UNLESS THE FUEL PUMP (WHICH WAS RECALLED) FAILED--I WAS WILLING TO TAKE ONLY THE INTERNAL FUEL PUMP, BUT DODGE REFUSES TO PROVIDE THIS PART. AT THIS POINT, DODGE AND PRESTIGE DODGE IS REQUESTING THAT I PAY OUT OF POCKET FOR A PART FAILURE CAUSED, AND ACKNOWLEDGED, BUT DODGE. I AM REQUESTING ASSISTANCE TO MAKE DODGE UPHOLD THEIR PART OF THE NHTSA RECALL AND FIX MY CAR. THERE IS A FIX (REPLACE THE TIPM), BUT THEY FEEL THEY SHOULDN'T PAY FOR IT. THE PART HAS ALREADY FAILED, AND THEY NEED TO RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725719June 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND THE SPEED DECREASED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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