Dodge Durango Complaints (2013)

640 consumer complaints on file.

#10993520June 6, 2017
ELECTRICAL SYSTEM
DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS WHEN BATTERY LIGHT CAME ON AND A STRONG BURNING SMELL APPEARED. PULLED OVER TO FIND HEAVY SMOKE COMING FROM THE ENGINE--APPEARED TO BE THE ALTERNATOR BURNING. TOOK THE CAR IMMEDIATELY TO A LOCAL GARAGE DOWN THE BLOCK FROM INCIDENT. THEY STARTED THE CAR AND VERIFIED THE ALTERNATOR HAD FAILED,WAS SMOKING, AND ABOUT TO CATCH FIRE. ALL GAUGES WERE MISREADING. ALTERNATOR WAS REPLACED BUT THE DASH WARNING LIGHTS AND ELECTRICAL COMPONENTS ARE NO LONGER WORKING. (SPEEDOMETER, GAUGES, WARNING LIGHTS, RADIO...) NOTIFIED DODGE WITH NO RESOLUTION TO THIS POINT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10992981June 3, 2017
UNKNOWN OR OTHER
VEHICLE STALLS AND THEN POWER GOES OFF WHILE BEING DRIVEN ON OCCASION. VEHICLE WILL NOT START ON FIRST TRY. MULTIPLE TRIES ARE NECESSARY BEFORE VEHICLE STARTS. THIS HAS BEEN GOING ON FOR SOME TIME. DATE ON "WHEN DID THIS HAPPEN" IS APPROXIMATE AS IT HAPPENS ON MULTIPLE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992384May 31, 2017
ENGINE
STARTING AT 9,800 MILES (8.27.2013), THE CHECK ENGINE LIGHT WOULD COME ON AND LATER GO OFF. A CHRYSLER DEALER COULD NOT DETERMINE THE CAUSE. THE OIL AND FILTER HAVE BEEN CHANGED AT JIFFY LUBE AND AT CHRYSLER DEALERSHIPS. THE PROBLEM HAS CONTINUED TO OCCUR AFTER OIL CHANGES AT BOTH LOCATIONS. THE ENGINE IS 3.6L. THE LIGHT COMES ON IN MOTION AND STATIONARY POSITIONS. CURRENT MILEAGE IS 48,000. SOMETIMES WHEN THE LIGHT IS ON, A PROBLEM WITH ACCELERATION OCCURS. OTHERWISE, THE ENGINE RUNS GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991278May 23, 2017
ELECTRICAL SYSTEM
2013 DURANGO AWD CREW- WAS DRIVING THE VEHICLE AROUND 40 MPH. AVOIDANCE MANEUVER REQUIRED HEAVY BREAKING (COULD FEEL ABS WORKING). UPON MOVING THE VEHICLE AGAIN FROM A STANDSTILL, NOTED A STRONG ODOR. THOUGHT IT MIGHT JUST BE THE BRAKES. DROVE LESS THAN A MILE AND PARKED VEHICLE FOR ABOUT 90 MINUTES. STARTED VEHICLE AGAIN AND WITHIN 5 MINUTES (NEVER GETTING THE VEHICLE ABOVE 40MPH) NOTED THE STRONG ODOR AGAIN. SOON AFTER THE BATTERY ICON APPEARED ON THE CONSOLE. DROVE ANOTHER MILE AND STOPPED THE VEHICLE TO INVESTIGATE. OTHER THAN THE ODOR, NOTHING ELSE WAS FOUND. COULD NOT LOCATE SPECIFIC LOCATION OF ODOR. DECIDED TO TAKE VEHICLE TO DEALERSHIP ABOUT 6 MILES AWAY. VEHICLE STARTED W/O THE BATTERY ICON BUT WITHIN A MILE IT REAPPEARED. ODOR PRESENT THE WHOLE TIME BUT NO SMOKE. SUNDAY--DEALERSHIP WAS CLOSED. ON MONDAY, DEALERSHIP CALLED TO SAY OUR ALTERNATOR WAS FRIED AND WE NEEDED A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990800May 21, 2017
VEHICLE SPEED CONTROL
DRIVER AND PASSENGER STOPPED AT REST AREA ON INTERSTATE I-75. WHEN RETURNING TO VEHICLE, DRIVER AND PASSENGER CONNECTED SEATBELTS. DRIVER CHECKED SURROUNDINGS FOR CLEARANCE BEFORE PUTTING DURANGO IN REVERSE, WITH FOOT ON BRAKE TO SLOWLY EXIT PARKING SPACE. WHILE IN REVERSE TURN, VEHICLE SUDDENLY ACCELERATED AT A VERY HIGH SPEED. A CHEVY CRUZE PARKED BEHIND WAS STUCK(REAR TRUNK AREA). DRIVER, REALIZING VEHICLE WAS NOT STOPPING LOOKED INTO REAR VIEW MIRROR TO SEARCH FOR OPEN, SAFE AREA. DRIVER AIMED FOR EMPTY SPACE BETWEEN CRUZE AND A CHEVY EQUINOX. DURANGO HOPPED CURB, BOUNCING DOWN ON FRONT END OF EQUINOX, DAMAGING AND TEARING OFF FRONT BUMPER. AT SOME POINT DRIVER PUT BOTH FEET FIRMLY ON BRAKE PEDAL. VEHICLE CONTINUED ONTO GRASS, DIGGING INTO GRASSY AREA, FINALLY STOPPING BEFORE COLLIDING INTO TREES WHICH WERE BEHIND. IN ADDITION TO DAMAGE TO TWO OTHER VEHICLES, THE DURANGO SUSTAINED REAR END DAMAGE.. LEFT REAR TIRE WAS ON THE GROUND SIDEWAYS WITH TIRE DETACHED FROM RIM. STILL NOT SURE IF DURANGO FINALLY RESPONDED TO BRAKES OR IF TIRE SNAPPING OFF SUSPENSION IS WHAT FINALLY STOPPED VEHICLE. THIS ALL OCCURRED WITHIN SECONDS. STATE POLICE WERE SUMMONED, REPORT TAKEN. DURANGO REMOVED FROM SCENE VIA FLAT BED TOW TRUCK. DAMAGE ESTIMATES AND POLICE REPORT ARE PENDING AT THIS TIME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10986042May 16, 2017
SEATS
THE ACTIVE HEADREST/HEAD RESTRAINT DEPLOYED WHILE DRIVING, HITTING MY WIFE IN THE BACK OF THE HEAD. SHE WAS TRAVELING APPROXIMATELY 30-35MPH. THIS CAUGHT HER OFF GUARD BUT FORTUNATELY DID NOT AFFECT HER DRIVING AND SHE MAINTAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. AFTER INSPECTING THE HEAD RESTRAINT I NOTICE THE PLASTIC THAT APPARENTLY HOLDS A METAL ROD BROKE ALLOWING THE HEAD RESTRAINT TO DEPLOY. IN RESEARCHING THE ACTIVE HEAD RESTRAINT ISSUES, I RAN ACROSS A RECALL FOR CHRYLSER BUT IT DID NOT PERTAIN TO MY MAKE AND MODEL AND IT WAS FOR POSSIBLE NON DEPLOYMENT DURING REAR END COLLISION. SAFETY RECALL N38 /NHTSA 13V-282 ACTIVE HEAD RESTRAINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984649May 10, 2017
VISIBILITY
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE ASSOCIATED WITH THE SUN ROOF AND FRONT WINDSHIELD. THE DEALER WAS UNABLE TO PREVENT THE FAILURE AFTER REPLACING A SEAL. THE CONTACT WAS REFERRED TO A GLASS REPAIR SHOP WHO REPLACED THE FRONT WINDSHIELD. THE CONTACT NOTIFIED THE MANUFACTURER. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984711May 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STARTED TO SMOKE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDER THE HOOD COMING FROM THE ALTERNATOR. THE CONTACT WAITED A FEW MINUTES TO RESTART THE VEHICLE AND IT LOST ALL POWER. IN ADDITION, THE CONTACT STATED THAT THE KEY FAILED TO EJECT FROM THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR CAUSED THE BATTERY AND THE COMPUTER SYSTEM TO FAIL. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983178May 2, 2017
ELECTRICAL SYSTEM
AFTER I PURCHASED THIS VEHICLE I WAS COMING FROM THE BANK AND AS I PRESS THE GAS PEDAL TO GO FORWARD THE VEHICLE WOULDN'T DRIVE FORWARD. I CALLED THE DEALER SHIP AND I WAS TOLD THAT NOTHING WAS DETECTED SO I CONTINUE TO DRIVE THIS VEHICLE AND AGAIN I EXPERIENCE THE SAME PROBLEM I TOOK THE VEHICLE TO CROWN DODGE AND I HEAR THE SAME THING AS BEFORE. NOW THE VEHICLE SHUT DOWN WHEN I AM DRIVING AND I HAVE TO PUT IT IN NURTURE TO CRANK IT BACK UP I ALSO CALL THE HEADQUARTERS ABOUT THIS VEHICLE I BROUGHT IT BRAND NEW .I WAS ON THE ROAD WHEN ALL THIS HAPPENED. IN THE COUNTRY ALSO ON CITY STREETS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981093April 27, 2017
ELECTRICAL SYSTEM
I CAME OUT OF A STORE AND UPON GETTING IN MY DURANGO I STARTED IT AND NOTICED SMOKE AND SMELLED A BURNING ELECTRICAL SMELL. THE HOOD WOULDN'T OPEN BECAUSE IT HAD ALREADY BURNED THROUGH THE CABLE THAT ATTACHES THE HOOD RELEASE. WITHIN A FEW SECONDS THE WHOLE FRONT END WAS ON FIRE. I CALLED THE FIRE DEPARTMENT AND THEY HAD IT PUT OUT PRETTY QUICKLY. I'VE ONLY HAD THE VEHICLE FOR EXACTLY A YEAR ALMOST TO THE DAY. THE ONLY PROBLEM WE'VE HAD WITH IT IS THE DRIVER'S SIDE HEADLIGHT WENT OUT. WE HAD IT REPLACED AND IT WENT OUT AGAIN WITHIN A COUPLE OF WEEKS SO WE HAD IT CHANGED AGAIN. I DID NOTICE THAT ONE HEADLIGHT WAS BRIGHTER THAN THE OTHER BUT THOUGHT IT WAS JUST DIFFERENT BULBS. APPARENTLY IT WASN'T. THE VEHICLE WAS PARKED IN A PARKING LOT NEXT TO A WHOLE CAGE FULL OF PROPANE TANKS NOW THAT'S PRETTY SCARY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10979178April 18, 2017
ENGINE
WHILE DRIVING MY CAR SURGES AT TIMES. I CAN LOSE POWER AT ANY GIVEN SPEED AND THEN SUDDENLY MY CAR WILL JERK FAST. SOMETIMES WHEN DRIVING SLOW TO GO AROUND A ROUNDABOUT IT WILL JUST LOSE POWER AND BARELY GO. WHILE AT A STOP BUT IN DRIVE, THE MOTOR WILL VIBRATE. THIS HAS BEEN ONGOING SINCE I PURCHASED MY DURANGO. SEEMS TO BE GETTING MUCH WORSE. ONLY 54,000 + MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978776April 17, 2017
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY WITH MY WIFE AND KIDS THE TRUCK HAD HARD SHIFT THEN WENT INTO NEUTRAL. THE ENGINE LIGHT CAME ON. MY WIFE PANICKED BUT I WAS ABLE TO GET HER TO PULL ACROSS THE THREE LANES OF TRAFFIC ON THE HIGHWAY TO THE SHOULDER. ONCE STOPPED WE MANUALLY SHIFTER TO PARK THEN TURNED OFF THE CAR LET IT SIT FOR A FEW MINUTES. WE RESTARTED THE CAR AND EVERYTHING APPEARED TO BE WORKING FINE EXCEPT FOR THE SERVICE LIGHT WHICH WAS ON. THE ERROR CODE WAS A P0730. INCORRECT DRIVE SHIFT RATIO. THE TRANSMISSION IS AUTOMATIC. THERE ARE A LOT OF THREADS ABOUT THIS ISSUE ON MULTIPLE DODGE VEHICLES UP TO 2015. IT APPEARS TO BE ON THE 5 SPEED. I CALLED DODGE CUSTOMER SERVICE AND AM BRINGING THE VEHICLE INTO THE DEALER. I ALSO HAD DODGE CUSTOMER SERVICE OPEN A ESCALATED TICKET FOR THE ISSUE. VEHICLE HAS A LITTLE OVER 50,000 MILES AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960089March 11, 2017
AIR BAGS
WOULD LIKE TO FILE A COMPLAINT DUE TO MY 2013 DODGE DURANGO WAS IN A TRAFFIC ACCIDENT WHILE IN MOTION ON A STATE ROUTE AND SUSTAINED HEAVY FRONT IN DAMAGE AND NONE OF THE AIR BAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10956187February 21, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR RECENTLY FAILED WITH SYMPTOMS IDENTICAL TO THOSE DESCRIBED IN DODGE'S P60 RECALL NOTICE, I.E. ALL ELECTRICAL POWER SHUT-OFF WITHOUT WARNING WHILE DRIVING. FORTUNATELY MY SON WAS ABLE TO SAFELY PULL OVER TO THE SIDE OF THE ROAD. DESPITE THIS FAILURE WHICH IS VERY SIMILAR TO THAT DESCRIBED IN THE P60 RECALL NOTICE DODGE SAYS IT IS NOT COVERED. DODGE SHOULD EXPAND THE NUMBER OF VEHICLES SUBJECT TO THIS PARTICULAR RECALL. THIS COULD HAVE BEEN A VERY SERIOUS EVENT IF IT HAD HAPPENED WHILE DRIVING ON A BUSY FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950275February 8, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 20 MPH, A BURNING ODOR WAS PRESENT IN THE VEHICLE AND SMOKE APPEARED FROM THE FRONT OF THE VEHICLE. THE SERVICE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A BEARING IN THE ALTERNATOR FELL OUT. THE SERPENTINE BELT AND ALTERNATOR WERE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 43,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950000February 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT BACKED THE VEHICLE IN THE DRIVEWAY, AND EXITED THE VEHICLE WITH THE KEY IN THE IGNITION AND THE GEAR SELECTOR IN PARK. THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK INTO DRIVE ON AN INCLINE, AND REVERSED DOWN THE DRIVEWAY INTO A NEIGHBOR'S GARAGE AND BRICKS. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ABLE TO SHIFT THE GEAR INTO PARK. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947768January 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 15 MPH, AN ABNORMAL NOISE WAS HEARD AND A STRANGE ODOR WAS PRESENT. THE CONTACT OBSERVED SMOKE UNDER THE HOOD. THE ELECTRICAL SYSTEM CAUGHT FIRE WITHOUT WARNING, BUT THERE WERE NO VISIBLE FLAMES. THE FIRE DEPARTMENT WAS NOT NEEDED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947329January 24, 2017
ELECTRICAL SYSTEM
STARTING ISSUE OR STALLING ISSUE: VEHICLE TRIES TO TURN OVER BUT WON'T COMPLETELY START WHILE IT IS STATIONARY. VEHICLE MAY START BUT THEN SPUTTERS AND DIES, WHILE IT IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947341January 24, 2017
ELECTRICAL SYSTEM
STARTING ISSUE OR STALLING ISSUE: VEHICLE TRIES TO TURN OVER BUT WON'T COMPLETELY START WHILE IT IS STATIONARY. VEHICLE MAY START BUT THEN SPUTTERS AND DIES, WHILE IT IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946647January 20, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DAY BEFORE, SMOKE APPEARED UNDER THE HOOD WHILE THE VEHICLE WAS IDLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR CAUGHT FIRE. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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