Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10808364December 4, 2015
ENGINE
ALTERNATOR FAILED AND NEEDED TO BE REPLACED ALONG WITH BATTERY. PLEASE SEE RECALL P60 (NHTSA ACTION # PE14022) FOR SIMILAR RECALL FOR THIS VEHICLE. MINE WAS NOT INCLUDED IN THIS RECALL BUT, RECALL MIGHT NEED TO BE EXPANDED FOR MY VIN. CAR WITHOUT WARNING WOULD NOT START. COMPLETELY DEAD EVEN ELECTRICAL. HAD TO BE TOWED TO DEALER. CAR HAS LESS THAN 30,000 MILES, LESS THAN 4 YEARS OLD AND WELL MAINTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808367December 4, 2015
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ON. TEST RAN. DETECTOR-EVAPORATIVE SYSTEM ISSUE. DETECTOR VALVE FAULTY. LEAK COMING FROM GAS CAP AND ESIM CORRECTION. REPLACED ESIM SEAL AND GAS CAP. THERE WAS A RECALL FOR SIMILAR ISSUE. ANOTHER RECALL WARRANTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807731December 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807565November 30, 2015
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED A FLAT TIRE. WHILE REPLACING THE TIRE ON THE VEHICLE, THE SCISSOR JACK FRACTURED. THE TIRE WAS REPLACED WITH A HYDRAULIC JACK. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE SCISSOR JACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,404.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807192November 27, 2015
STEERING, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806370November 23, 2015
UNKNOWN OR OTHER
MY 2012 DODGE DURANGO IS HAS BEEN GIVING ME INTERMITTENT FITS FOR A FEW MONTHS NOW. SOMETIMES I CAN CRANK IT OTHER TIMES NOT. SOMETIMES IT WILL CRANK AND RUN FINE THEN ALL OF A SUDDEN A BIG RED Z FLASHES ON MY DASH, THE ENGINE FEELS LIKE IT DIES, I LOSE POWER AN MANY OF THE LIGHTS ON MY SPEEDOMETER COME ON, SUCH AS ANTI SKID LIGHT, ETC. THE ONLY THING I CAN DO IS PULL TO THE SIDE OF THE ROAD, TURN IT OFF AND BACK ON. WHEN I RESTART IT EVERYTHING CLEARS UP AND IS FINE. IT HAS GOTTEN WORSE AS OF LATE AND NEITHER MY MECHANIC NOR THE LOCAL DODGE DEALER FULLY UNDERSTAND WHY THE TRUCK IS ACTING POSSESSED!! I AM WORRIED THAT IT WILL SHUT DOWN TRYING TO GO UP A BRIDGE OR AROUND A SHARP TURN AND I WILL GET IN A WRECK. MY MECHANIC SAID THE DODGE FORUMS ARE SHOUTING BAD TIPM MODULES SO I WENT ONLINE TO RESEARCH AND FOUND THE ARTICLE THAT YOU ARE LISTED IN. MY MECHANIC SAID IF THEY CAN FIND A TIPM IS MAY COST ME $1,200 TO REPLACE. I DON'T HAVE THAT KIND OF MONEY LAYING AROUND SO IS THERE ANY HELP AVAILABLE FOR ME TO GET THIS FIXED? ARE THERE USED TIPM'S OR DODGE FINANCIAL ASSISTANCE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795064November 20, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE FRONT AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE TAIL AND HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING AND THE RADIO SCREEN FAILED TO ILLUMINATE. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788224November 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787964November 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE PROGRESSIVELY HESITATED TO START. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THERE WERE SIX PEOPLE AHEAD OF THE CONTACT ON THE WAITING LIST. THE CONTACT WAS WAITING FOR LONGER THAN A MONTH FOR AN APPOINTMENT. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781690October 13, 2015
FUEL/PROPULSION SYSTEM
THE LOCAL DODGE DEALERSHIP PLAZA DODGE INVERNESS FLORIDA HAS NOT BEEN ABLE TO REPAIR MY VEHICLE. RECALLED FOR A FUEL PUMP RELAY SWITCH WHICH COULD MALFUNCTION CAUSING MY VEHICLE TO "STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING". THEY TELL ME IT COULD "EASILY BE 6 MONTHS BEFORE THEY GET THE PARTS". THIS IS UNACCEPTABLE, THIS IS A DANGER TO MY FAMILY AND ALL THE OTHER VEHICLES ON THE ROAD! RECALL WAS RECEIVED IN JUNE 2015. THAT IS TOO LONG FOR THIS TO WAIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779849October 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779178October 2, 2015
FUEL/PROPULSION SYSTEM
THE FUEL PUMP IS NOT WORKING IT IS NOT GETTING GAS UNABLE TO TURN ON CAR. THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776605September 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TWO ATTEMPTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775346September 23, 2015
ELECTRICAL SYSTEM
I WAS DRIVING AND NOTICED SMOKE COMING FROM WHAT APPEARED TO BE THE DRIVERS SIDE VISOR. I RECORDED THE SMOKE AND CALLED MY HUSBAND (WHO THOUGHT I WAS NUTS). WHEN I WOULD STOP, THE SMOKE SEEMED TO STOP AS WELL. MY TODDLER AND I WERE ABLE TO PARK AND EVACUATE THE VEHICLE BEFORE THE FIRE STARTED. THE FIRE DEPARTMENT SAID IT WAS AN ELECTRICAL FIRE, STARTED IN THE WIRING NEAR THE VISOR. DAMAGE IS SHOWN IN THE PICTURES. NEARLY $20K TO REPAIR IT SO THE INSURANCE COMPANY HAS TOTALED THE VEHICLE. THERE IS AN ELECTRICAL WIRING RECALL #14V391000 ON 7/2/2014 THAT STATES; "IF THE VANITY LAMP WIRING SHORTS THERE IS AN INCREASED RISK OF FIRE." I HAD THIS RECALL ADDRESSED IN 11/2014...SO WHY DID THIS HAPPEN?! TWO WEEKS PRIOR TO MY INCIDENT I HAD TAKEN MY 2012 DURANGO IN FOR DIFFICULTY STARTING, TIRE SENSOR REPLACEMENT, AND TO HAVE SOFTWARE UPDATES COMPLETED. COULD THIS HAVE TRIGGERED THE SHORT? THE RECALL ALSO STATES: "IN AFFECTED VEHICLES, THE WIRING FOR THE VANITY LAMP IN THE SUN VISOR MAY SHORT CIRCUIT, AFTER A SERVICE REPAIR IS PERFORMED." I HAVE REALLY ENJOYED MY DURANGO...BUT THIS HAS BEEN A TERRIBLE EXPERIENCE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10765213September 18, 2015
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 35 MPH, THE DRIVESHAFT WAS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764982September 18, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 DODGE DURANGO.WHILE DRIVING APPROXIMATELY 45 MPH, THE INSTRUMENT PANEL ILLUMINATED AND THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY. IN ADDITION, THE CONTACT MENTIONED THAT THE INTERIOR LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRONIC STABILITY CONTROL). THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763038September 11, 2015
ELECTRICAL SYSTEM
I HAD AN ALTERNATOR REPLACED AFTER MY CAR COMPLETELY DIED WHILE DRIVING IN NOVEMBER. I FOUND OUT THAT THEY PUT IN A SIMILAR PART BUT DIDN'T PUT IN THE OFFICIAL REPLACEMENT PART UNTIL 8 MONTHS LATER. I COULD HAVE HAD THE CAR FOR AGAIN AND PUT MYSELF AND SON IN DANGER IF IT WOULD HAVE HAPPENED ON THE HIGHWAY LIKE THE FIRST TIME. NOW THEY ARE FINALLY DOING IT BUT DIDN'T TELL ME IT WASN'T COMPLETE UNTIL I BROUGHT MY CAR IN FOR ANOTHER ISSUE. DURING THAT TIME I STARTED GETTING A BAD KEY MESSAGE AND THE RED SECURITY SYSTEM DOT ON MY INDICATOR PANEL WOULDN'T SHUT OFF. AT TIMES LEAVING ME STRANDED AND WOULDN'T START. I TOOK IT IN 3 WEEKS AGO AND THEY SAID THEY FIXED IT. THEN OUT OF THE BLUE IT STARTED HAPPENING AGAIN AND I HAD TO REQUEST A TOW SINCE IT WOULDN'T START. THEY ARE SAYING IT'S THE WIN MODULE., BUT I AM NOT CONVINCED. I WANT TO KNOW IF THIS CAN BE AN EFFECT OF THE ALTERNATOR ZAPPING THE SYSTEM WHEN MY CAR DIED AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. IT ZAPPED MY BATTERY AND IT HAD TO BE REPLACED. THE SAME WIN MODULE IN MY CAR THAT IS IN OTHER MAKES AND MODELS HAS BEEN RECALLED IN SEVERAL OTHER CARS BUT NOT MINE. THIS NEEDS TO BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763074September 11, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC ), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763142September 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS A SMOKE ODOR INSIDE THE VEHICLE. THE CONTACT DISCOVERED THAT THE PASSENGER SIDE SUN VISOR HAD CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WAS REPORTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000...UPDATED 11/02/15 *BF *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761996September 7, 2015
SUSPENSION, UNKNOWN OR OTHER
CHRYSLER HAS PUBLISHED A TECHNICAL SERVICE BULLETIN (TSB) NUMBER 17-007-14. I EXPERIENCED THE SYMPTOM OF THIS TSB AS A CLUNKING SOUND FROM THE REAR OF THE VEHICLE. IT IS CAUSED BY THE SELF LEVELING SUSPENSION (SLS) SHOCK STRUT UPPER MOUNT FAILING. THE SLS IS A COMPONENT OF THE OPTIONAL TOW PACKAGE. BEFORE I UNDERSTOOD WHAT THE ISSUE WAS, I TOWED A 23' 4,500 LBS TRAILER OVER 1,200 MILES. I EQUIPPED MY DURANGO WITH A WEIGHT DISTRIBUTION AND ANTI-SWAY HITCH ASSEMBLY RATED AT 8,000 LBS AND ENSURED BOTH THE TOW VEHICLE AND TRAILER WERE NEAR PERFECTLY LEVEL. ADDITIONALLY I WAS REQUIRED BY THE STATE OF MARYLAND TO HAVE THE TRAILER SAFETY INSPECTED WHICH CONFIRMED THE AXLES WERE PROPERLY ALIGNED, WHEEL BEARINGS WERE SERVICEABLE, AND THE ELECTRONIC BRAKE CONTROLLER WAS FUNCTIONAL AND ADJUSTED PROPERLY. DESPITE THE FACT THE TRAILER WAS WELL WITHIN THE TOW VEHICLE OPERATING LIMITS, THE TOW VEHICLE AND TRAILER EXHIBITED UNSAFE LEVELS OF DYNAMIC INSTABILITY. THIS DYNAMIC INSTABILITY MANIFESTED AS A ONE-TO-ONE LATERAL OSCILLATION OF THE TOW VEHICLE, LATERAL SWAY INSTABILITY OF THE TRAILER, AND WHAT I WOULD CHARACTERIZE AS A DANGEROUS REDUCED CONTROLLABILITY OF THE TOW VEHICLE AND TRAILER. I ASK THAT THE NHTSA EXAMINE THIS ISSUE AND THAT THIS TSB BE ELEVATED TO A MANUFACTURER FUNDED RECALL ON ALL AFFECTED VEHICLES. VEHICLE OWNERS MAY NOT RECOGNIZE THE SIGNIFICANCE OF THE ISSUE OR UNDERSTAND THE EFFECTS ON TOWING STABILITY. THIS NOT ONLY PUTS THE TOW VEHICLE AT RISK, BUT ALL OTHER VEHICLES SHARING THE ROAD. ADDITIONALLY, THE HIGH COST OF MITIGATING THIS ISSUE (GREATER THAN $1,000) WILL VERY LIKELY CAUSE A LARGE NUMBER OF VEHICLE OWNERS TO DELAY THE REPAIR OR EVEN DECIDE NOT TO HAVE IT ADDRESSED AT ALL. CHRYSLER AND DODGE HAVE AN INTRINSIC RESPONSIBILITY TO ADDRESS THIS ISSUE WITH A RECALL FOR THE SAFETY OF THEIR CUSTOMERS AS WELL AS ALL DRIVERS WHO SHARE THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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