Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10808353December 4, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING ON A MAJOR INTERSTATE (I-70) WHEN DASHBOARD LIGHTS STARTED FLASHING AND SIGNALS STARTED GOING OFF. SEAT BELT SIGNAL. AIRBAG SIGNAL. ABS LIGHT SIGNAL. I THEN LOST POWER STEERING. MY 12-YEAR OLD WAS WITH ME AND SCARED TO DEATH AS CARS WHIZZED BY AT 70 MPH. I LUCKILY WAS AT AN OFF RAMP AND TOOK IT AND MANAGED TO PULL OFF THE MAIN ROAD. CAR WOULD NOT TURNOVER WHEN I TRIED IT AGAIN. GOT TOWED TO A DEALERSHIP. BATTERY WAS REPLACED FIRST. THEN THEY HOOKED UP THE ALTERNATOR TO THE NEW BATTERY, AND THE ALTERNATOR DRAINED THE NEW BATTERY BY HALF IN A MATTER OF SECONDS. AND STARTED SMOKING PROFUSELY. DEALERSHIP REPLACED THE ALTERNATOR, WHICH WAS A 220 AMP. AFTER THE ALTERNATOR WAS REPLACED IT WAS DETERMINED THAT THE ALTERNATOR BLEW THE PCM, SO I HAD TO HAVE THE COMPUTER PCM REPLACED TOO. DEALER SAYS THERE MAY BE MORE ISSUES THAT ARISE FROM THE BAD ALTERNATOR. HE WAS SURPRISED MORE WIRES AND FUSES WEREN'T MELTED OR DAMAGED BECAUSE OF HOW BAD THE ALTERNATOR WAS. MY CAR WAS NOT PART OF THE RECALL BECAUSE I HAVE A 220 AMP. BUT ALL OF THE SYMPTOMS THEY DESCRIBE FOR THE 160 AMP ALTERNATOR IS WHAT I EXPERIENCED WITH MY CAR. I AM JUST THANKFUL MY SON AND I, NOR ANYONE ELSE, WAS HURT OR KILLED IN THIS INCIDENT. ALL ALTERNATORS NO MATTER WHAT AMP NEED TO BE RECALLED. THIS IS A TRUE SAFETY HAZARD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807241November 27, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2011 DODGE DURANGO ALTERNATOR WENT OUT AND MY PCM. NO WARNING CAR JUST SHUT DOWN. YOU NEED TO DO A RECALL ON ALL NO MATTER THE AMP!!! I WILL NEVER BUY DODGE AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795280November 22, 2015
ELECTRICAL SYSTEM
WHILE DRIVING ON THE EXPRESSWAY TOWING A TRAILER, FAMILY IN TOW MY 2011 DODGE DURANGO BATTERY LIGHT CAME ON AND THE SMELL OF SOMETHING BURNING WAS PRESENT. 2 MINUTES AFTER THE LIGHT CAME ON THE CAR DIED AND HAD TO PHYSICALLY NAVIGATE TO THE BREAKDOWN LANE WITH NO POWER WHAT SO EVER, IT WAS DARK AND CARS PASSING BY AT EXPRESSWAY SPEEDS, I HAD NO FLASHERS OR WARNING LIGHTS AT ALL. CAR WAS TOWED TO MY HOUSE.. IT WAS DETERMINED THAT THE ALTERNATOR WAS FROZEN SOLID. I REPLACED IT WITH AN 160 AMP ALT. AND A NEW BATTERY BECAUSE IT WAS COOKED ALSO, THE BATTERY WAS HOT. AFTER REPLACING IT AND HOOKING UP BATTERY NEG FIRST THEN POSITIVE. IT STARTED AND AFTER A BRIEF FEW SECONDS WHERE EVERYTHING APPEARS TO BE NORMAL THE GREMLINS COME OUT, THE WIPERS ARE ON WITH NO CONTROL THE AIR BAG LIGHT IS ON, NO DISPLAY OR RADIO, CHECK ENG LIGHT IS ON AS IS A HOST OF OTHER THINGS AFTER INITIAL START UP. I CALLED THE DEALER, GAVE MY VIN THEY SAID THAT IT DIDN'T FALL UNDER ANY RECALL. AND A DIAGNOSTICS TEST HAD TO BE DONE @ $125.00 JUST TO SEE WHAT IS WRONG .. I FEEL IF IT WERE MY WIFE OR DAUGHTER IN THE CAR DRIVING THEY WOULDN'T HAVE BEEN STRONG ENOUGH TO STEER WITHOUT ANY POWER CERTAINLY A SAFETY COMPLAINT..... AND PEOPLE WONDER WHY THIS COUNTRY IS GOING TO HELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794296November 17, 2015
FUEL/PROPULSION SYSTEM
VEHICLE STALLED WHILE DRIVING APPROX. 30 MPH ON 2-WAY ROAD WHILE APPROACHING A TURN. ALL POWER STOPPED. WAS ABLE TO BRAKE AND TURN JUST ENOUGH TO AVOID COLLISION. AT STOP HAD TO PUT INTO PARK IN ORDER TO RESTART VEHICLE. COINCIDENTALLY, JUST REC'D INFO IN MAIL RE: TIPM SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789217November 9, 2015
ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE, I NOTICED A BURNING SMELL AND GRINDING NOISE. I PULLED OVER TO INVESTIGATE AND WHEN I RAISED THE HOOD SMOKE WAS COMING FROM THE ALTERNATOR. ALTERNATOR OVERHEATED CAUSING VEHICLE TO BE UNDRIVEABLE. THERE HAS BEEN SEVERAL RECALLS ON THIS VEHICLE AND OTHERS BUT DON'T UNDERSTAND WHY THE ALTERNATOR RECALL ISN'T RELATED TO THIS PARTICULAR VEHICLE. ALL THE SYMPTOMS ARE THE SAME THAT I VE READ FROM VEHICLES THAT ARE LISTED IN THIS RECALL.. OVERHEATING....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788811November 6, 2015
ELECTRICAL SYSTEM
VEHICLE EXPERIENCED FAILURE OF ALL ELECTRICAL SYSTEMS, WHILE VEHICLE IN MOTION AT 45MPH. I WAS DRIVING ON THE HIGHWAY AND NOTICED MY RED "BATTERY INDICATOR" CAME ON. I ASSUMED IT WAS A WARNING THAT IT NEEDED TO BE REPLACED. AFTER APPROX 35 MILES, THE "DRIVER'S SEATBELT UNBUCKLED" WARNING CAME ON (IT WAS BUCKLED) AND THAT WARNING CYCLED OFF AND ON RAPIDLY, AND THEN OTHER WARNINGS TO CHECK THIS OR THAT APPEARED. WITHIN 30-60 SECONDS OF THAT BEGINNING, THE A/C SYSTEM SHUT DOWN, THE ABS AND TRACTION CONTROL OFF LIGHTS CAME ON, THE WINDSHIELD WIPERS TURNED ON, AND THEN I LOST THE POWER STEERING AS WELL. I WAS ABLE TO STEER JUST ENOUGH TO ANGLE INTO A GAS STATION AND PUT IT INTO PARK. AT THAT POINT, NO ELECTRICAL SYSTEMS WERE FUNCTIONING, THE CAR COULD NOT BE PLACED BACK IN "NEUTRAL" TO MOVE IT FURTHER, AND WE WERE UNABLE TO REMOVE THE KEY FOB. THERE WAS A FAINT SMELL, LIKE BURNING RUBBER OR SIMILAR. THE VEHICLE WAS TOWED TO OUR HOME, AS IT IS OUT OF WARRANTY (111K MILES) AND MY HUSBAND WISHED TO INVESTIGATE THE ISSUE AND REPAIR HIMSELF, IF POSSIBLE. HE REMOVED THE BATTERY, APPROXIMATELY 3 HOURS AFTER THE VEHICLE WAS SHUT OFF, AND IT WAS STILL VERY HOT TO THE TOUCH. HE REPLACED THE BATTERY WITH A NEW ONE, BUT WITHIN 1/2 MILE DRIVE THE RED "BATTERY" INDICATOR CAME BACK ON AND WE IMMEDIATELY RETURNED HOME. UPON FURTHER TESTING WITH A VOLTMETER, HE DETERMINED THE ISSUE IS THE ALTERNATOR. WE BELIEVE THIS ALTERNATOR IS FAULTY AND DANGEROUS, HOWEVER OUR VIN NUMBER IS NOT LISTED UNDER THE CURRENT RECALL (14V634000) OF THE 160 AMP ALTERNATOR (I AM NOT SURE WHAT AMP ALTERNATOR I DID HAVE). MY HUSBAND HAS OPTED TO REPLACE THE ALTERNATOR HIMSELF, RATHER THAN PAY THE DEALERSHIP TO DO SO, BUT WE BELIEVE THIS SHOULD BE INVESTIGATED FURTHER AS THE POSSIBILITY OF AN ACCIDENT SEEMS PRETTY HIGH IN THIS TYPE OF TOTAL ELECTRICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788858November 6, 2015
ELECTRICAL SYSTEM
MY HUSBAND AND I WERE DRIVING HOME IN THE HEAVY RAIN. WHEN WE GOT HOME AND PARKED WE NOTICED A BURNING SMELL COMING FROM THE CAR (2011 DODGE DURANGO CITADEL). WE LIFTED THE HOOD TO INVESTIGATE WHERE THE SMELL WAS COMING FROM AND THE ALTERNATOR CAUGHT FIRE RIGHT BEFORE OUR EYES! SINCE WE WERE HOME AND IN OUR DRIVEWAY WE WERE ABLE TO PUT THE FIRE OUT WITH OUR WATER HOSE ALMOST IMMEDIATELY. I THINK THE HEAVY RAIN KEPT IT FROM CATCHING FIRE WHILE WE WERE ON THE ROAD! WE TOOK THE CAR TO THE DEALERSHIP AND CONTACTED CHRYSLER WHO TOLD US OUR VIN NUMBER WAS NOT PART OF THE ALTERNATOR RECALL AND WE HAD TO PAY FOR A NEW ALTERNATOR OUT OF POCKET. I'VE NEVER HEARD OF A 4 YEAR OLD ALTERNATOR CATCHING FIRE!!! VERY FRUSTRATING AS THIS IS A DANGEROUS ISSUE AND COULD HAVE CAUSED A DEADLY ACCIDENT HAD THIS HAPPENED ON THE OPEN ROAD. ALSO SUSPICIOUS THAT THEY HAVE AN ALTERNATOR RECALL WITH THE SAME ISSUES WE REPORTED BUT OUR VIN NUMBER IS NOT INCLUDED! BE CAREFUL IF YOU HAVE THIS CAR!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10787945November 3, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. AFTER THE VEHICLE WAS PARKED, THE VEHICLE WOULD NOT SHUT OFF. THE FAILURE HAPPENED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE TURNED OFF AFTER A BRIEF PERIOD OF TIME. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787490October 31, 2015
ENGINE
BOUGHT USED, HAD CAR LESS THAN 12 HOURS AND CAR STALLED WHILE DRIVING THRU 90 DEGREE CORNER ON HIGHWAY. LOSS OF POWER =NO POWER STEERING=ACCIDENT WAITING TO HAPPEN. CALLED DEALER AND RETURNED NEXT DAY. THEY COMPLETED AN OUTSTANDING RECALL. PROBLEM NOT FIXED, HAD CAR BACK 7 DAYS, STALLED AGAIN TWICE IN ONE DAY. RETURNED TO DEALER, HAD IT A WEEK AND A HALF AND COULD NOT GET TO REPLICATE, CLEANED AND ADJUSTED FCW SENSOR. HAD CAR BACK 4 DAYS AND STALLED AGAIN. BACK TO SERVICE NOW FOR 2 WEEKS. MAKING PAYMENT ON CAR THAT I HAVEN'T HAD VERY FRUSTRATING. ALWAYS OCCURS GOING THRU CORNERS. VERY SCARY AND LUCKY NO TRAFFIC BEHIND ME SINCE I HAVE TO PUT IN PARK TO RESTART BY PUSH BUTTON IGNITION. I AM VERY DISAPPOINTED WITH DODGE AS I HAVE READ SEVERAL SIMILAR COMPLAINTS WITH NO RESOLUTION. THE DEALER IS NOW OFFERING TO TAKE CAR BACK AND TRADE FOR SOMETHING ELSE OR REFUND MY MONEY (LEMON LAW). I WAS IN LOVE WITH THIS CAR BUT DON'T KNOW THAT I WANT TO STICK WITH DODGE AFTER ALL OF THESE ISSUES. IT SEEMS THAT PEOPLE HAVE BEEN FORTUNATE NOT TO GET INTO A SERIOUS ACCIDENT AND I HOPE THAT DODGE FIGURES THIS OUT BEFORE SOMEONE LOSES THEIR LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786931October 29, 2015
ELECTRICAL SYSTEM
I WENT TO START MY DURANGO THIS MORNING, STARTED UP, BUT AFTER 10 SECONDS IT SHUT DOWN. NOTHING ELECTRICAL WORKED. COULD NOT REMOVE MY KEY. DISCONNECTED THE BATTERY-RECONNECTED. NO GOOD. HAVING TOWED . I WANT TO SAY THAT NOTHING ELECTRICAL GOES ON NO MATTER WHAT I DO. THE POWER FAILURE WAS COMPLETE. I SHUDDER TO THINK IF THIS HAPPENED WHILE I WAS DRIVING, IT COULD HAVE BEEN FATAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786623October 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED AFTER THE NAVIGATION SYSTEM POWERED OFF, THE WINDSHIELD WIPERS ENGAGED, THE SEAT BELT AND BATTERY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785600October 23, 2015
AIR BAGS
AIR BAG ICON DISPLAYED ON DASH. DEALER REPLACED AIR BAG WIRING HARNESS UNDER FRONT DRIVER SEAT. SAID IT GOT PINCHED BY THE SEAT? SINCE THEN INVERTER POWER PLUG IN BACK SEAT DOESNT WORK NOW NEEDS TO BE REPLACED. TIRE SENSOR REAR DRIVER SIDE DISPLAYED THAT IT HAD NO PRESSURE AND HAD TO BE REPLACED. ARE THESE THINGS CONNECTED ELECTRICALLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780088October 6, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR WILL CRANK BUT WILL NOT START. WHEN PRESSING THE PUSH TO START BUTTON IT TURNS OVER LIKE ITS GOING TO START BUT WILL NOT START. AFTER TAKING IT TO THE DEALERSHIP FOR RECALL WORK IT HAS THE SAME RE-OCCURING ISSUE. DODGE SAYS THAT IT WAS FIXED BUT I NOW HAVE TO TAKE IT TO AN INDEPENDANT REPAIR SHOP TO PAY OUT OF POCKET FOR A KNOWN ISSUE WITH THIS VEHICLE. THIS IS A COMMON PROBLEM WITH THIS MAKE AND MODEL AND SHOULD BE PAID FOR AND FIXED BY MOPAR AND NOT THE CUSTOMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779736October 5, 2015
FUEL/PROPULSION SYSTEM, WHEELS:RIM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT ALL FOUR RIMS OF THE TIRES WERE REPLACED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THE RIMS WERE NOT COMPLETELY MADE OF ALUMINUM, WHICH POSSIBLY WAS CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO SMELLED A STRONG ODOR OF FUEL EMITTING AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,481.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766354September 21, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I OWN A 2011 DODGE DURANGO CITADEL WITH 53,000 MILES. WAS LEAVING MY HOUSE WHEN THE CAR STARTED MAKING A HIGH PITCHED WHINE, TURNED AROUND WENT BACK HOME, TURNED OFF THE CAR, COULD SMELL BURNING WHEN I GOT OUT OF THE CAR. OPENED THE HOOD AND THE ALTERNATOR (220 AMP) WAS SMOKING. IF I WOULD HAVE DRIVEN ANY LONGER THE ALTERNATOR MOST LIKELY WOULD HAVE CAUGHT FIRE AND COULD HAVE BURNT MY CAR TO THE GROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765248September 18, 2015
ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY THE CAR JUST SUDDENLY STOPPED WORKING,ELECTRICAL SYSTEM STARTED GOING CRAZY ON ELECTRONIC INFORMATION CENTER THEN ALL POWER WAS LOST,NO WARNING,NO BATTERY LIGHT WARNING.THIS PART HAS ALREADY BEEN RECALLED ON THE FOLLOWING YEAR MODELS 2011-2014,FOR CERTAIN MODELS.THIS CAR IS NOT INCLUDED SINCE IT HAS 180 AMP INSTEAD OF THE 160 BUT THE SAME ISSUE HAS HAPPENED. RECALL NUMBER IS CHYSLER P60.IT IS ALREADY LISTED WITH THE NHTSA #14V634000..THE CONSEQUENCE ON YOUR WEBSITE SAYS IF THE ALTERNATOR FAILS,THE VEHICLE MAY STALL WITHOUT WARNING,INCREASING THE RISK OF A CRASH. PLEASE INVESTIGATE AND FOLLOW UP,THIS TYPE OF FAILURE CAN BE VERY DANGEROUS IF DRIVER DOESN'T HAVE STRENGTH TO PHYSICALLY PRESS BRAKE PEDAL AND MANUALLY STEER OFF TO THE SIDE OF THE ROAD SINCE ALL POWER HAS SHUT DOWN,AND POSSIBLY A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762688September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 45 MPH, AN ABNORMAL LOUD NOISE EMITTED FROM THE VEHICLE AND IT STALLED. THE CONTACT MENTIONED THAT ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ALTERNATOR AND THE BATTERY NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED AND THE FAILURE LATER RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760519September 2, 2015
ELECTRICAL SYSTEM
2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL ISSUES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761036September 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, SMOKE EMITTED IN AND AROUND THE VEHICLE. THE SMOKE APPEARED FROM THE RACK ON THE DRIVER SIDE AND FLAMES EMITTED ON THE DRIVER SIDE HEAD RACK. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10759575August 26, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL SOUND EMITTED FROM THE BRAKES. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS WERE DEFECTIVE AND THAT THE BRAKE AND PADS FAILED TO RELEASED WITHOUT A WARNING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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