Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10874247June 14, 2016
FUEL/PROPULSION SYSTEM
CAR SOMETIMES WILL NOT START, OR STARTS AND QUICKLY SHUTS OFF (SOMETIMES IN DRIVE OR REVERSE). IF YOU PUSH START BUTTON IT TRIES TO "TURN OVER" REVVING BUT NEVER STARTING. HAS DONE INTERMITTENTLY BUT GOTTEN REALLY BAD IN MAY 2016 FROM EVERY OTHER DAY TO SOMETIMES SEVERAL TIMES A DAY. DEALER "CAN'T FIND" PROBLEM. DATE BELOW FIRST DATE DEALER ACTUALLY WROTE DOWN PROBLEM. HAVE ALL SERVICE FORMS AND DOCUMENTS. BELIEVE IT IS THE TIPM MODULE. CAR ALARM HAS GONE OFF WITH DOOR LOCK PROBLEMS AFTER STARTER ISSUE AS WELL. DEALER AGAIN "CAN'T DUPLICATE PROBLEM" AND HAS DENIED KNOWING ABOUT ONGOING LAWSUIT ABOUT THIS PROBLEM AND HAS ACTUALLY LIED TO US ABOUT WARRANTY INFORMATION NUMEROUS TIMES. ALSO HAVE VIDEO OF PROBLEM ON CELL PHONE. VEHICLE HAS BEEN IN PARK AND IN DRIVE/REVERSE AS WE WERE JUST STARTING TO DRIVE/BACK UP WHEN IT QUIT RUNNING. IT GOES "DEAD" WITHOUT A SOUND BUT ALL LIGHTS ARE ON, VEHICLE STATES IT IS RUNNING BUT YOU CANNOT MOVE WHEEL. YOU HAVE TO PUT BACK IN PARK, HIT START BUTTON AGAIN TO SHUT OFF IN ORDER TO ATTEMPT TO FIX PROBLEM. SOMETIMES TAKES SEVERAL ATTEMPTS TO GET IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873965June 13, 2016
ELECTRICAL SYSTEM
IMMEDIATELY FOLLOWING A SCHEDULED OIL CHANGE AT THE DEALERSHIP, THE CHECK ENGINE LIGHT CAME ON AND I NOTICED A BURNING SMELL AS I WAS GOING DOWN THE SLIGHT DECLINE FROM THE DEALER LOT ONTO THE STREET. I RETURNED TO THE SERVICE DEPARTMENT WHERE THEY INSPECTED THE CAR AND DIAGNOSED THE ISSUE AS A FAILED ALTERNATOR. BECAUSE OF THE COSTLY REPAIR, I OPTED TO GET A SECOND OPINION. THIS MECHANIC ALSO DIAGNOSED THE ISSUE AS A FAULTY ALTERNATOR. HE CHECKED THE VIN FOR A RECALL, AND DID NOT SEE MY VIN LISTED, THOUGH THERE WAS A RECALL FOR THE ALTERNATOR ON DODGE DURANGOS MADE IN 2011-2014, MATCHING THE SPECS OF MY AUTO. BECAUSE THE CAR WAS A 2012, I ASKED IF THIS IS COMMON FOR SUCH A "YOUNG" CAR. HE DID NOT THINK IT WAS A TYPICAL ISSUE. WHAT HE ALSO THOUGHT WAS ODD WAS THAT TRACKING DOWN A REPLACEMENT ALTERNATOR TO FIT THE VEHICLE WAS DIFFICULT; THERE WAS ONLY ONE COMPATIBLE PART AVAILABLE WITHIN A SIX STATE RADIUS, AND WAS INFORMED THAT THEY WERE NOT PRESENTLY BEING MANUFACTURED TO ACCOMMODATE THE NEED. WE WERE LUCKY TO SECURE THE ITEM AND HAVE IT OVERNIGHTED. THE LACK OF PARTS AND ALLEGED HOLD ON MANUFACTURING DREW THE ASSUMPTION THAT 1) THERE WERE SEVERAL OF THE SAME MODEL EXPERIENCING THE SAME ISSUES AND/OR 2) ADDITIONAL RECALL WAS IMMINENT. HE STRONGLY ENCOURAGED ME TO CONTACT CHRYSLER TO REQUEST REIMBURSEMENT AND OFFERED TO ACT AS AN EXPERT WITNESS AND TESTIMONY TO WHAT HE ENCOUNTERED. FCA (CHRYSLER) WAS NOT RESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870729May 25, 2016
VISIBILITY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE VEHICLE WAS REPAIRED. APPROXIMATELY SIX WEEKS LATER, WHILE DRIVING APPROXIMATELY 10 MPH, SMOKE APPEARED FROM THE TOP LEFT CORNER OF THE WINDSHIELD AND SUN ROOF. THE CONTACT PARKED THE VEHICLE AND NOTICED FLAMES IN THE SAME LOCATION. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS LEFT AT THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10865274May 16, 2016
ELECTRICAL SYSTEM, ENGINE
THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY. WE LUCKILY HAD JUST ARRIVED AT MY DAUGHTER'S DAY CAR WHEN THE CAR SHUT OFF ON ITS OWN AND WE NOTICED SMOKE. WHEN WE GOT OUT TO CHECK UNDER THE HOOD, THE ALTERNATOR WAS SMOKING! I HAD TO HAVE THE DURANGO TOWED TO MY DEALERSHIP AS THERE WAS NO POWER TO THE DURANGO AT ALL. THE DEALERSHIP ATTEMPTED TO START THE VEHICLE, AND COULD NOT START THE CAR USING A JUMPER BOX, OR BY JUMPING IT WITH ANOTHER VEHICLE. THE ALTERNATOR HAD COMPLETELY DRAINED THE BATTERY. WE WERE TOLD A FEW DAYS LATER THAT THEY WERE ATTEMPTING TO LOCATE AN ALTERNATOR AS IT WAS BACK ORDERED, AND IT COULD BE UP TO 6 WEEKS OR MORE BEFORE THEY COULD GET ONE. WHEN WE INQUIRED AS TO WHY, WE WERE TOLD THERE WAS A RECALL ON THE ALTERNATOR FOR MANY CHRYSLER AND DODGE VEHICLES AND THAT EVEN THOUGH OUR DURANGO FALLS IN THE SPECIFIC YEARS, IT WAS NOT PART OF THE RECALL. WHEN THEY FINALLY CALLED TO LET US KNOW THE DURANGO WAS READY TO BE PICKED UP, WE DROVE MAYBE A HALF MILE DOWN THE ROAD AND THE BATTERY LIGHT CAME ON. WE RETURNED IT IMMEDIATELY BACK TO THE DEALERSHIP. A COUPLE OF DAYS LATER, THEY INFORMED US THAT BECAUSE OF THE ALTERNATOR FAILURE, THE ENGINE CONTROL MODULE WAS BAD AND NEEDED TO BE REPLACED. NOW, THE DEALERSHIP IS TELLING US THAT THE ECM IS NO LONGER FUNCTIONING PROPERLY BECAUSE OF THE ISSUES WITH THE ALTERNATOR AND THAT WE WILL NOT BE ABLE TO DRIVE THE VEHICLE WITHOUT IT. THEY CONTACTED DODGE TO INFORM THEM OF THE FAULTY ALTERNATOR THAT CAUSED THE ECM FAILURE AND DODGE TOLD THEM, TOO BAD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10864228May 10, 2016
SERVICE BRAKES
DRIVING ON INTERSTATE TAKING KIDS TO SCHOOL WHEN BRAKE LIGHT SUDDENLY CAME ON AND VEHICLE BRAKES WERE LIKE PUSHING A BRICK. HAD SOMEONE PICK UP THE KIDS AND TOOK TO LOCAL REPAIR SHOP I USE. THEY INFORMED ME THAT THE POWER BRAKE BOOSTER HAD WENT OUT AND WHEN THEY CALLED THE DEALERSHIP FOR A PART WAS TOLD IT WAS ON BACK ORDER NATIONALLY WITH NO ESTIMATE OF THE TIME TO TAKE TO GET THE PART IN STOCK. BEST GUESS WAS 3-6 MONTHS. NO MENTION THAT THE VEHICLE HAD A RECALL ON THE PART (P41). ITEM REPAIRED WITH A USED OEM PART FROM A LOW-MILEAGE DURANGO SINCE NO OTHER PART WAS AVAILABLE TO USE. I STILL HAVE THE DEFECTIVE PART THAT HAD TO BE REPLACED ALONG WITH DOCUMENTATION FROM REPAIR SHOP THAT IT WAS REQUIRED TO BE REPLACED. ON INTERSTATE AGAIN TODAY WITH KIDS IN VEHICLE AND SUDDENLY HAD NO ABILITY TO GO ABOVE 20 MPH AND PULLED OVER TO HAVE CAR TOWED TO DEALERSHIP. WAS TAKING IT IN FOR FUEL PUMP RELAY (R09) RECALL THIS MORNING ANYWAY. FUEL PUMP RELAY WAS REPAIRED. DEALERSHIP SAYS THE WHEELS LOCKED UP ON THEM AND RECOMMENDED REPLACING THE POWER BRAKE BOOSTER AND MASTER CYLINDER AT A COST OF $800 SINCE IT COULD BE RELATED TO PREVIOUS POWER BRAKE BOOSTER REPAIR DUE TO A USED PART REPLACEMENT. I ASKED IF THE PART WAS COVERED UNDER THE RECALL AND EXPLAINED EVERYTHING AND WAS TOLD THAT SINCE IT WAS DONE BY ANOTHER REPAIR SHOP AND A USED PART THAT THE RECALL DID NOT COVER THE PART AND IT WOULD BE OUT OF POCKET NOR COULD I RECOVER THE COST FROM THE PREVIOUS FIX EVEN THOUGHT THE PART WAS ON BACK ORDER. ASKED FOR CORPORATE CONTACT AND WAS GIVEN (800)992-1997. SPOKE WITH REPRESENTATIVE AND WAS TOLD I WOULD BE CALLED BACK. LATE AFTERNOON I CALLED AGAIN SINCE I WAS STILL WAITING FOR THE CALL BACK. I WAS TOLD THAT THE ENTIRE COST WOULD BE OUT OF POCKET AND THAT THE RECALL WOULD NOT COVER PART OR REIMBURSEMENT SINCE A NON-CHRYSLER MECHANIC PERFORMED THE WORK AND A USED PART WAS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862449May 2, 2016
SUSPENSION
MY DURANGO STARTED MAKING NOISE IN THE BACK END, AND SEEMED UNSTABLE AT TIMES HANDLING, AND EVEN WORSE WHEN TOWING. THE NOISE WAS MOST PRONOUNCED GOING SLOW OVER BUMPY ROADS, LIKE A CLUNKING NOISE. UPON RESEARCHING I DISCOVERED THAT THESE VEHICLES ARE KNOWN FOR HAVING PROBLEMS WITH THE REAR SELF-LEVELING SHOCKS. THESE SHOCKS ARE NOT A CHEAP FIX, BUT KNOWING I HAD NO OTHER CHOICE BUT TO REPLACE THEM WITH THE SAME PROBLEMATIC SHOCKS, I REPLACED THEM. THE DURANGO WAS SILENT FOR A COUPLE DAYS, THEN A NOISE AGAIN APPEARED IN THE BACK END OF THE VEHICLE. ISSUES WITH THE REAR SHOCKS ARE DESCRIBED IN CHRYSLER TSB 17-005-13 AS WELL AS TSB 17-002-14, BUT SINCE MINE IS A 2012 DURANGO AND NOT CALLED OUT FOR THE TSB 17-002-14. THE SHOCKS THAT WERE INSTALLED ARE THE NEW SERIES AH SHOCKS (FROM AA THAT WAS ON THE VEHICLE) THE AH SERIES PURCHASED CAME WITH MOUNTS PREINSTALLED. THE VEHICLE HAS A TREMENDOUS AMOUNT OF NOISE IN THE BACK END, AND CLUNKING GOING ON THAT IS DEFINITELY SHOCK RELATED, IT MAY BE A DIFFERENT NOISE THEN BEFORE, BUT NOW IT IS EVEN WORSE WITH THE NEW SHOCKS. SINCE REPLACING THE SHOCKS IT IS DIFFICULT TO EXPLAIN WHEN THE NOISES/CLUNKING WILL HAPPEN ' IT USE TO HAPPEN CONSISTENTLY WHEN GOING SLOW OVER A BUMPY ROAD, NO THAT IS NOT THE CASE ' SOMETIMES IT HAPPENS WHEN GOING SLOW, SOMETIMES FASTER, SOMETIMES JUST AROUND A CORNER, THERE SEEMS TO BE NOTHING COMMON ABOUT WHEN THE SHOCKS ARE GOING TO START MAKING NOISE JUST THAT THEY WILL, AND THEY WILL MAKE NOISE OFTEN. IT JUST SEEMS THAT SOMETHING IS WRONG, AND NOT SAFE IN THE REAR SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861016April 22, 2016
ELECTRICAL SYSTEM
ALTERNATOR FAILURE AS COMMON WITH THE P60 RECALL. THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY AND WE LOST ALL POWER. WE WERE LUCKY IN THAT WE WERE ON A RESIDENTIAL ROAD AT LOW SPEED AND ABLE TO PULL TO THE SIDE SAFELY. THE ALTERNATOR WAS SMOKING. MY DURANGO IS NOT COVERED BY THIS RECALL SO I FELT IT IMPORTANT TO REPORT THIS IS STILL HAPPENING WITH OTHER ALTERNATORS WITH THE V6. I DID CALL INTO CHRYSLER AND THEY CONFIRMED MY VEHICLE WAS NOT COVERED BY P60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851775March 26, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED THIS USED VEHICLE AROUND THE TURN OF THE YEAR. IT CAME ON THE FERRY JANUARY 15, 2016. BY MONDAY, THE CHECK ENGINE LIGHT HAD TURNED ON. C&F RAN A DIAGNOSTIC ON JANUARY 20, AND FOUND CODE PO456. WITHIN SEVERAL DAYS, I NOTICED WATER INTRUSION. THE FLOORBOARDS WERE WET AND BECOMING DRENCHED IN THE FRONT ' AND IN THE MIDDLE SEATS. EVERY TIME I CAME TO A STOP OR TURNED, I COULD HEAR WATER ROLLING THROUGH THE CAR. I TOOK IT TO RC FEBRUARY 15. WHEN THE WATER PROBLEM WAS LOOKED AT, I WAS INFORMED IT IS NOT A NORMAL LEAK, BUT WHAT IS CALLED A "PHANTOM" LEAK. TO FIX THIS, THEY WOULD HAVE TO GUT THE INTERIOR OF THE VEHICLE. WHEN THEY WENT TO RESTART, IT WOULD NOT START WITH THE PUSH BUTTON. THE VEHICLE WAS TAKEN TO MIDTOWN AUTO WHERE THEY FOUND THE BATTERY COMPARTMENT UNDER THE PASSENGER SEAT 3/4 FULL OF WATER. THEY WERE UNABLE TO DIAGNOSE THE PUSH BUTTON PROBLEM AFTER 2 HOURS OF DIAGNOSTIC. THEY STATED THE WATER INTRUSION COULD BE A DANGER TO MY LIFE WHEN I PICKED UP THE CAR AFTER THEY HAD IT FOR 3 WEEKS. ON 3/9/16, THE CHECK ENGINE LIGHT CAME BACK ON. AS OF TODAY, 3/25/16, THE SENSOR FOR "CHECK GAS CAP" COMES ON. THIS CAR WILL BE RETURNING IN THE MORNING TO THE DEALERSHIP IN ANCHORAGE VIA THE FERRY, BUT YOU SHOULD KNOW THAT THERE ARE MAJOR ISSUES WITH THIS VEHICLE. THE WATER IN THE CAR IS CLEAN WITH NO DIRT. IN THE MORNING, THERE ARE PUDDLES THAT DISTRIBUTE THEMSELVES FROM THE FRONT TO THE BACK OF THE CAR DURING REGULAR DRIVING. THE ENTIRE FLOOR FROM THE FRONT TO THE BACK IS SATURATED WITH A LOT OF WATER. RC ENTERPRISE SAID THERE IS NO WINDOW LEAK, NO DOOR LEAK, NO ROOF LEAK. THIS MUST BE SOMETHING IN THE FRAME. THIS CAR COLLECTS WATER WHILE DRIVING OR SITTING IN PARK. DUE TO THE BATTERY BEING UNDER THE PASSENGER SEAT AND IN THE FLOOR AND THEN FILLING WITH WATER, THIS IS NOT A SAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849859March 15, 2016
ELECTRICAL SYSTEM
MY 180 AMP ALTERNATOR STOPPED WORKING WHILE MY WIFE WAS DRIVING THE VEHICLE ON A CITY STREET. THE CURRENT P60 RECALL ONLY COVERS THE 160 AMP ALTERNATOR, BUT IT SHOULD COVER BOTH PIECES OF EQUIPMENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT IS SITTING, WAITING TO GET A NEW 180 AMP ALTERNATOR INSTALLED. I WAS QUOTED $900 PARTS AND LABOR FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846043March 10, 2016
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE REMEDY OR PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839872March 4, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT SWITCHED THE LIGHTS ON MANUALLY IN ORDER FOR THEM TO WORK. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT NOTIFIED THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839544March 2, 2016
SERVICE BRAKES
BRAKE VACUUM BOOSTER FAILED RESULTING IN LOSS OF POWER ASSISTED BRAKING. THE RECALL FOR THE BOOSTER WAS DONE TWO YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839240March 1, 2016
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A BURNING ODOR AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THERE WAS AN ABNORMAL SMELL OF BURNING PLASTIC AND THICK SMOKE APPEARED FROM THE VANITY LAMP AND ENTERED THE VEHICLE. THE CONTACT TURNED OFF AND EXITED THE VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT TOWED DUE TO THE DANGER OF THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER ALSO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10825906February 12, 2016
ENGINE
RECENTLY THE STARTER HAS FAILED 2 DAYS AFTER THE RECALLS HAVE BEEN UPDATED AT THE DEALERSHIP RELATING TO THE ALTERNATOR AND THE FUEL PUMP RELAY. THE SUV ONLY HAS 24,271 MILES ON IT. THE VECHICLE WAS STATIONARY WHEN IT FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825486February 10, 2016
AIR BAGS
MY 2012 DODGE DURANGO HAS FAULTY WIRING THAT IS CAUSING MY AIR BAGS TO NOT WORK. IF THE FAULTY WIRING IS NOT REPLACED THEN THE AIRBAGS CAN EXPLODE AT ANY TIME WHILE DRIVING, I HAVE A 100 MILE WARRANTY AND DODGE IS SAYING THAT THEY WILL NOT COVER THE FAULTY WIRING THAT THEY INSTALLED. IT WILL COST $1300 TO HAVE THE DEFECT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823664February 2, 2016
ELECTRICAL SYSTEM, ENGINE
MY ISSUES BEGAN LAST NOVEMBER WITH THE LIFT GATE. WHILE DRIVING THROUGH MY NEIGHBORHOOD, THE LIFT GATE DECIDED TO OPEN. ALARMED, I STOPPED QUICKLY AND CLOSED THE LIFT GATE. AFTER I ARRIVED HOME IT WOULD NOT OPEN AGAIN. THIS CONTINUED FOR A WEEK. THE LATCH, INTERIOR BUTTON, AND KEY FOB WOULD NOT OPEN IT. I SCHEDULED AN APPOINTMENT AND IT MAGICALLY STARTED WORKING FINE JUST 2 DAYS PRIOR TO THE APPOINMENT. THE SECOND ISSUE WE EXPERIENCED CAME SHORTLY AFTER. THE CAR WOULD SHUT DOWN AFTER USING THE REMOTE START AFTER A FEW SECONDS. I FOUND THAT THE ENGINE LIGHT WAS ILLUMINATED AND RE-TIGHTENED THE GAS CAP. THE LIGHT DID NOT SHUT OFF, SO I DECIDED TO TAKE IT VERY EASY AND MONITOR THE VEHICLE FOR THE REST OF THE DAY. THE LIGHT EVENTUALLY TURNED OFF. A WEEK LATER AND IT IS BACK ON AGAIN. NOT SURE WHAT IS GOING ON AS EVERYTHING APPEARS TO BE FINE. MY WIFE DROVE MY SON TO BASKETBALL PRACTICE AND SAID SHE WITNESSED THE HEATER TURN ON ALL BY ITSELF (AFTER HAVING BEEN SHUT COMPLETELY OFF). SHE TURNED IT OFF AND DIDN'T GIVE IT MUCH THOUGHT UNTIL IT DID IT AGAIN. IT CONTINUED TO DO THIS THE ENTIRE DRIVE TO PRACTICE. IT SEEMS LIKE THIS VEHICLE IS POSSESED AND I THINK THIS IS JUST THE TIP OF THE ICEBURG. HOPEFULLY, SOMETHING DANGEROUS WILL NOT HAPPEN WITH SOME OTHER SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820832January 18, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IWHEN DRIVING VEHICLE IN WET OR LONG PERIODS OF DAMP WEATHER DASH LIGHTS WILL GO OUT AND WHEN MOVING TURN SIGNAL ON DASH LIGHTS COME ON AND HEAD LIGHTS GO OUT .I WILL NOT DRIVE THIS VEHICLE AT NIGHT. DEALER CAN'T DUPLICATE THIS THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817393January 2, 2016
ELECTRICAL SYSTEM
WHILE DRIVING BATTERY RED LIGHT ON DASHBOARD LIGHT UP MAKE IT HOME JUST 1 MILE AWAY. NEXT DAY WHEN START THE CAR TO SEE IF ANYTHING CHANGE OR FIND ANYTHING WRONG THAT I CAN SEE. THE CAR START NO BATTERY LIGHT, NO LONGER ON, AFTER LIKE A MINUTE I START BACKING OUT OF MY DRIVEWAY AND I HEARD A NOISE (LIKE A BUZZING) NOISE I DRIVE BACK IN MY DRIVEWAY, WHILE ENGINE RUNNING I OPEN THE HOOD TO LOOK FROM WHERE THE NOISE WAS COMING AND I SEE LOT OF SMOKE WAS COMING FROM ALTERNATOR I WENT SHOT OFF ENGINE AND IT GOT THE THROTTLE BODY RED LIGHT ON THE DASH BOARD ON AND THE SMOKE INTENSIFIED I SHOT OFF THE ENGINE AND DISCONNECT THE BATTERY TO PREVENT THE CAR TO GOT ON FIRE .THE SMOKE STILL COMING OUT OF THE ALTERNATOR FOR APPROXIMATELY 15 TO 20 MINUTES AFTER I SHOT OFF AND DISCONNECT THE BATTERY.NOW I DON'T EVEN WANT TO CONNECT THE BATTERY BACK. THIS IS AVERY UNSAFE SITUATION IF I WOULD BE DRIVING ON A HIGHWAY AND THE ALTERNATOR FAIL IT WOULD DISABLE THE ENGINE MAKING IT HARD TO STEER THE CAR AND APPLY THE BRAKES THE POWER STEERING PUMP IN THIS CAR IS ELECTRIC NO ELECTRIC POWER NO STEERING ASSIST , NO ENGINE RUNNING NO BREAK ASSIST AND THE CHANCE THE BATTERY FAIL BECAUSE OF SHORT OR BURN ALTERNATOR CAN CAUSE THE BATTERY TO OVERHEAT THE BATTERY IS INSIDE THE CAR UNDER PASSENGER SEAT. I WAS LUCKY THAT I NOTICE THE SITUATION RIGHT AWAY AND TAKE ACTION TO PREVENT AN ACCIDENT OR A FIRE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811761December 22, 2015
STEERING
MY 2012 DODGE DURANGO HAS LOST STEERING POWER 4 TIMES SINCE I PURCHASED IT NEW. THE FIRST 3 TIMES THE REPAIR WAS PERFORMED UNDER WARRANTY BY LARRY H MILLER DODGE, 4220 E 22ND STREET, TUCSON, AZ. 85711, (520) 745-1000. IN THESE CASES, THE DEALER CLAIMED A HOSE HAD COME OFF AND THEY CONNECTED IT BACK ON. DOCUMENTATION ON THESE REPAIRS AVAILABLE IS UPON REQUEST. THE ISSUE WAS REPORTED TO CHRYSLER-DODGE CONSUMER AFFAIRS DEPT. AND WAS ASSIGNED CASE NO. 24966049. MY VEHICLE LOST STEERING POWER FOR THE FOURTH TIME ON DECEMBER 21, 2015. IT LEFT A HUGE PUDDLE OF FLUID ON THE PAVEMENT AND THE POWER STEERING CONTAINER IS EMPTY. EVERY TIME THIS HAS HAPPENED, WE HAVE BEEN LUCKY TO AVOID AN ACCIDENT. HOWEVER, WE HAVE BECOME AFRAID OF DRIVING THE VEHICLE. THE CAR IS NOW PERMANENTLY PARKED WITH NO POWER STEERING. I BELIEVE THERE IS A DESIGN OR MANUFACTURING DEFECT WITH THE HOSE THAT KEEPS COMING OFF. PUTTING IT BACK ON IS NOT AN ACCEPTABLE FORM OF REPAIR. IT DOES NOT SOLVE THE PROBLEM AND IT ENDANGERS OUR LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811263December 19, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY DURANGO HAS HAD MANY PROBLEMS WHEN TRYING TO START IT SINCE I INITIALLY PURCHASED THE VEHICLE. I HAVE TAKEN IT INTO THE DEALERSHIP ABOUT 7 TIMES TRYING TO FIGURE OUT WHY IT WON'T START ON MANY OCCASIONS. I WILL ALSO START AND THEN SHUT DOWN IMMEDIATELY. IT IS NO LONGER UNDER WARRANTY AND EVEN AFTER GETTING THE R09 FUEL PUMP RELAY FIX I STILL HAVE THE EXACT SAME PROBLEM. AFTER DOING COUNTLESS HOURS OF RESEARCH IT APPEARS IT IS THE ACTUAL TIPM THAT HAS GONE BAD AND WILL COST ME AROUND 1500$ IT IS A DISGRACE THAT DODGE WILL NOT JUST RECALL THE BAD TIPM. THERE ARE THOUSANDS OF PEOPLE ONLINE WITH THE EXACT SAME PROBLEM AS ME AND I WOULD REALLY APPRECIATE IT IF YOU ALL WILL LOOK INTO THIS MORE CONSIDERING HOW DANGEROUS IT IS ESPECIALLY IF DRIVING ON A HIGHWAY AND YOUR VEHICLE JUST SHUTS DOWN FOR NO APPARENT REASON WHICH IS ONE OF THE SYMPTOMS OF THIS BAD TIPM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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