Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10026319July 1, 2003
SEAT BELTS:FRONT:RETRACTOR, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. BOTH FRONT DRIVER AND PASSENGER SAFETY BELTS DID NOT LOCK OR RETRACT, RESULTING IN OCCUPANTS SUSTAINING SERIOUS INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10023342June 18, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN HAVING TO MAKE A SUDDEN STOP, NOT QUICK ENOUGH TO NORMALLY CAUSE SKIDDING, THE ANTI LOCK BREAKS WILL ENGAGE AND NOT RELEASE CAUSING AN EXTENDED STOPPING DISTANCE. ABOUT 50% OF THE TIME WHEN THE ANTI-LOCK BREAKS ENGAGE, THE BREAK PEDDLE GOES ALL THE WAY TO THE FLOOR AND THE VEHICLE WILL CONTINUE TO ROLL. WE HAVE HAD THIS OCCUR SEVERAL TIMES. WE HAVE HAD TO AVOID OTHER VEHICLES TO PREVENT AN ACCIDENT AS WELL AS HAVE ROLLED THROUGH A FEW RED LIGHTS. EACH TIME THE DEALER DOES NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE REPLACED AND ADJUSTED THE REAR BREAKS ONCE WHICH DID SEEM TO HELP HAVING THE ANTI LOCK BREAKS ENGAGE SO EASILY. TODAY IT HAPPENED AGAIN AND WE HAD TO SWERVE ONTO THE CURB TO AVOID REAR ENDING A VEHICLE WHICH RESULTED IN A BROKEN RIM ON THE VEHICLE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022863June 11, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING HAS FAILED. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021157June 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN HAVING TO STOP WHEN SOMEONE STOPS IN FRONT OF YOU AND PUT ON YOUR BRAKES ALL OF A SUDDEN, I HAVE NO BRAKES. MY HUSBAND HAS ALREADY HAD 1 WRECK AND I HAVE ALMOST HAD 3. LAST FRIDAY WHILE TRAVELING TO WORK A TRUCK PULLING A UTILITY TRAILER SUDDENLY STOPPED IN FRONT OF ME AND I HAD TO HIT MY BRAKES, WHEN I DID THEY WENT DIRECTLY TO THE FLOOR AND SINCE I WASN'T REAL CLOSE I FINALLY DID STOP ABOUT 2 INCHES FROM THE UTILITY TRAILER. WHEN THIS HAPPENS AND I PUT MY BRAKES ON I PUSH THE BRAKE PEDAL DOWN AND HOLD IT. BUT THERE ARE NO BRAKES, IT TRIES TO BRAKE BUT THE PEDAL JUST KEEPS ON GOING TO THE FLOOR.I NOTICED AFTERWARD THAT THE BRAKES SEEM TO READUST THEMSELVES. TOOK VEHICLE TO ALEXANDER DODGE AND THEY LOOKED A BRAKES BUT DID NOT FIND ANYTHING. THIS IS VERY DANGEROUS, SINCE THIS TIME I ALMOST DID NOT GET STOPPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019423May 8, 2003
SERVICE BRAKES, HYDRAULIC
WHEN THE DRIVER APPLIED THE BRAKE PEDAL IT WENT TO THE FLOOR WHICH CAUSED EXTENDED STOPPING DISTANCE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016118April 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE VEHICLE WAS STARTED THE ENGINE RACED AND REVVED. THE VEHICLE WAS TAKEN TOT HE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014444April 16, 2003
ELECTRICAL SYSTEM
FOR A 2002 DODGE DURANGO, THE POWER DOOR LOCKS KEPT LOCKING AND UNLOCKING THE DOORS BY THEMSELVES AND KEPT REPEATING THE PROCESS EVERY TEN OR TWENTY SECONDS WHILE OPERATING THE VEHICLE. EVEN WHEN THE ONE HOUR CAR RIDE WAS FINISHED AND THE KEY REMOVED, THE POWER DOOR LOCKS CONTINUED TO LOCK AND UNLOCK THE DOORS MAKING IT IMPOSSIBLE TO LOCK THE CAR FOR THE NIGHT. THE BATTERIES FROM THE REMOTE ACCESS DEVICES WERE REMOVED, BUT DID NOT SOLVE THE PROBLEM. EVEN ONE DAY LATER, THE DOOR LOCKS CONTINUE TO INTERMITTENTLY LOCK AND UNLOCK THE DOOR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014450April 16, 2003
POWER TRAIN:MANUAL TRANSMISSION
ONLY 14,000 MILES AND THE DEALERSHIP IS NOW REPLACING ENTIRE TRANSMISSION ON MY NEW 2002 DODGE DURANGO THANK GOODNESS WE BOUGHT THE EXTENDED WARRANTY. THE 1999 MODEL WE OWNED ALSO HAD PROBLEMS WITH ENGINE AND TRANSMISSION WE HAD NO EXTENDED WARRANTY WHEN THIS WAS NOTICED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015845April 15, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN THE BRAKES WERE APPLIED, THE PEDAL TRAVELED TO THE FLOOR, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015846April 15, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
WHEN THE CONSUMER ATTEMPTED TO APPLY THE BRAKES, THE ANTI-LOCK-BRAKE SYSTEM ENGAGED, WHICH ALMOST RESULTED IN A REAR-END COLLISION. THE DEALER REPLACED THE ANTI-LOCK BRAKE SYSTEM UNIT, HOWEVER THE PROBLEM RECURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014914April 15, 2003
SUSPENSION:REAR
DODGE, DURANGO, 2002 MANUFACTURER'S RECALL A08. DEALER CHANGED THE ENTIRE REAR END SUSPENSION. WHICH WAS MISSING FROM THE NHTSA DATA BASE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014205April 9, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
NEEDED TO DO A HARD STOP. THE ANTI-LOCK BRAKES SEEMED SLOW TO ENGAGE, DIS-ENGAGE, AND RE-ENGAGE DURING WHICH THE CAR WOULD ROLL. BASICALLY, THE ABS WOULD ENGAGE, THEN DISENGAGE, AND BEFORE THEY WOULD RE-ENGAGE, THE CAR ROLLED. IT WAS A NOTICEABLE AMOUNT OF TIME, AND A NOTICEABLE ROLL BEFORE THE ABS RE-ENGAGED. IT SEEMED LIKE IT TOOK A SECOND. SINCE THE CAR ROLLED AND WOULDN'T STOP, WE NEEDED TO SWERVE TO MISS TRAFFIC. TOOK IT TO A DODGE DEALER, AND THEY SAID NOTHING WAS WRONG. EVEN TEST DROVE IT WITH THE SERVICE MANAGER, POINTED OUT THE ROLL, BUT HE ONLY GAVE ME EXCUSES. I GUESS IF THE ABS LIGHT DOESN'T COME ON, THEY DON'T THINK ANYTHING IS WRONG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011968March 18, 2003
SERVICE BRAKES, HYDRAULIC
THE CONSUMER HAD TO USE EXCESSIVE FORCE WHEN BRAKING TO STOP THE VEHICLE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007629February 17, 2003
UNKNOWN OR OTHER
I PURCHASED A 2002 DODGE DURANGO SLT IN MAY OF 2002. WHEN I PURCHASED IT I ASKED IF IT HAS A RECYCLE AIR OPTION AND WAS TOLD IT DID, AND WAS SHOWED WHAT IT WAS. IT WORKED FINE IN HOT OR WARM WEATHER, BUT DOES NOT WORK WHEN IT IS VERY COLD. THAT FEATURE IS VERY IMPORTANT TO ME, AND FEEL THAT THEY ARE MISLEADING CUSTOMERS WHEN THEY SAY IT HAS RECYCLE AIR, BUT DON'T THEN TELL YOU THAT IT DOESN'T WORK WHEN THE WEATHER IS COLD. IS THERE ANYTHING THAT I CAN DO ABOUT THIS. I'M STUCK BUYING THIS CAR FOR 6 MORE YEARS. I PROBABLY WOULD NOT HAVE PURCHASED THE VEHICLE, HAD I KNOWN THE RECYCLE AIR DID NOT WORK ALL THE TIME. I PREVIOUSLY HAD A HONDA AND A MITSUBISHI THAT WORKED JUST FINE IN ANY KIND OF WEATHER. I SHOULD HAVE BEEN TOLD THAT, "IT DOES NOT WORK WHEN IT IS COLD!"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007249February 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED SEVERAL TIMES, THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM. *JB THE VEHICLE STOPPED ABRUPTLY ON THE PARKWAY. THE VEHICLE HAD BEEN TO THE DEALER ON SIX OCCASIONS AND THE PROBLEM WAS NEVER RESOLVE. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005816February 13, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLE WAS IN PARK AND I HAD STEPPED OUT OF THE CAR TO GET THE MAIL. MY VEHICLE SUDDENLY STARTED DRIVING FORWARD AND ACCELERATING ALL BY ITSELF. IT ENDED UP RUNNING INTO THE SIDE OF MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003931January 15, 2003
ENGINE AND ENGINE COOLING
WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE VEHICLE WILL STALL AND WILL NOT RESTART. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000987January 12, 2003
EXTERIOR LIGHTING:HEADLIGHTS
THIS IS A COMPLAINT IN GENERAL ABOUT THE BLINDING HEADLIGHTS BEING PUT ON VEHICLES NOW DAYS. CAN'T SOMETHING BE DONE TO REGULATE THE BRIGHTNESS OF THE HEADLIGHTS PLACED IN CARS. ALSO, DRIVERS WHO DRIVE WITH THEIR DRIVING LIGHTS ON WHEN NOT NEEDED REALLY CAUSE PROBLEMS. CAN'T IT BE REGULATED THAT DRIVING LIGHTS AUTOMATICALLY SHUT OFF WHEN APPROACHING ANOTHER VEHICLE. HEADLIGHTS NOWDAYS ARE JUST TOO BRIGHT. I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO BEING BLINDED BY THE BRIGHT HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000314December 20, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THIS NOTE IS TO ACCOMPANY THE MOTOR VEHICLE DEFECT NOTIFICATION FOR MY 2002 DURANGO, VIN 1B8HR48N42F188761. THIS IS THE SECOND DEFECTIVE DURANGO I HAVE PURCHASED IN THE LAST FIVE MONTHS AND IT PRESENTS A SAFETY ISSUE. THE FIRST DURANGO WAS ONLY GOOD FOR FOUR DAYS AND LESS THAN 400 MILES. WE EXPERIENCED MULTIPLE PROBLEMS WITH IT TO INCLUDE TRANSMISSION SHIFTING, ENGINE VIBRATIONS, AND POOR HANDLING PROBLEMS. IT WAS DETERMINED BY THE DEALER THAT MULTIPLE COMPUTERS WERE BAD AND IT WOULD TAKE A CONSIDERABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AS A SOLUTION, THE DEALER PROVIDED US ANOTHER VEHICLE. THE CURRENT DURANGO IS ONLY FIVE MONTHS OLD AND HAS LESS THAN 5000 MILES. IT HAS BEEN IN THE SHOP EVERY WEEKEND FOR THE LAST THREE WEEKS FOR THE SAME PROBLEM. AS THE VEHICLE IS MOVING, IT DROPS TO FIRST GEAR COMING TO AN ALMOST COMPLETE STOP, LAUNCHING THE OCCUPANTS FORWARD DUE TO THE SUDDEN SPEED REDUCTION. THIS IN ITSELF IS A SAFETY ISSUE SINCE OCCUPANTS COULD GET HURT, NOT TO MENTION LOSS OF CONTROL BY THE DRIVER, POSSIBLY CAUSING AN ACCIDENT, OR THE VEHICLE BEEN HIT FROM BEHIND. IN ADDITION TO COMING TO AN ALMOST COMPLETE STOP, THE VEHICLE CHECK ENGINE LIGHT COMES ON AND THE VEHICLE LOCKS THE TRANSMISSION ON FIRST GEAR (IF IT MOVES AT ALL SINCE THE SECOND TIME IT MALFUNCTIONED, IT WOULD ONLY GO IN REVERSE AND HAD TO BE TOWED TO THE DEALER). PROBLEMS CONTINUE WITH THE VEHICLE. THE DEALER HAS INDICATED THAT THERE IS A SOFTWARE PROBLEM WITH THE TRANSMISSION MODULE BUT THEY DO NOT HAVE A FIX FOR IT YET!!!!! TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023923December 9, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS DRIVING AND APPLIED BRAKES SUDDENLY. BRAKES WERE FUNCTIONING ERRATICALLY AND CAR WOULD NOT STOP, ONLY "BARELY" SLOW DOWN. ABS DID NOT ENGAGE AND CONSUMER HAD TO DRIVE VEHICLE OFF THE ROAD TO EFFECTIVELY SLOW IT DOWN. DEALER COULD NOT DUPLICATE OR DIAGNOSE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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