Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11647531March 11, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646619March 5, 2025
UNKNOWN OR OTHER
While driving whether it be on the interstate going 70 mph or on a back road doing 30 mph the vehicle will completely lose power and the only way I can get power back before someone hits me in my rear end is to put it in neutral real fast then turn the key and start the vehicle back or if able to get to side of road and put it in park and start the vehicle back up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646422March 5, 2025
FUEL/PROPULSION SYSTEM
Fuel line disconnected from fuel rail, causing gasoline to flow onto engine while going 55 mph, stalling motor with resulting loss of power steering and power brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633319December 31, 2024
ENGINE
Please see attached, and advise if you need additional information. As you will see, I've tried to contact someone on multiple occasions in regards to this issue. And as of yet, I have had NO response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632276December 24, 2024
AIR BAGS
Passenger headrest airbag deployed while car was stationary in garage. My daughter was hit sharply by deployed airbag. Has not yet been inspected, but is available for inspection. No warning this would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629988December 10, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
The SUV has consistent problems with the water pump , thermostat and radiator. They have been changed and replaced more than 3 times in a year. Also the brakes are acting funny
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629476December 8, 2024
ELECTRICAL SYSTEM
2013 dodge durango started stalling and loosing power but noticed my keys in the ignition every time it moves or if touched it will shut off the car and vice versa. it happens randomly often times when i take a turn it shuts off in a middle of a driving action and could result in a accident. I did some research and notice the WIN module that in my durango and other Dodge vehicles have this same issue . to fix this issue seems the whole win module needs replacing. seems like a defect that can cause a accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628868December 4, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626903November 22, 2024
POWER TRAIN
Vehicle goes into low gear and locks up the traction control on its own. Without turning the knob to 4WD. The knob is in AWD when this happens. Usually you can put in neutral and turn the knob back and forth then let the car roll forward a little bit and the low gear and traction control will turn off, then you have to wait a little bit then put it in drive and continue. That is not a fix, and the last time it happened, it would not come out of low gear and I had to have it towed to the dealership. A week later they looked at it and it was not showing any codes, so they cannot fix anything. 3 days after I pick up car it does it again. Possible TCM is what technicians think but because no codes show up they won't fix anything. When this happens at a stop light and you start to move forward and it freezes up it is very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625433November 15, 2024
AIR BAGS
The drivers headrest deployed without any impact, while sitting idly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621740October 24, 2024
ELECTRICAL SYSTEM
2012 Durango. While driving, Battery symbol appeared on dash. I immediately started to pull over , by the time i got to a safe area, there was smoke coming from under the hood. I opened it and saw smoke coming directly from the alternator. After the smoke dissipated, i tried to turn on the vehicle and it would not start. I towed the vehicle home, changed the alternator and the battery with new items from Autozone, and the vehicle still would not start. There were no codes popping up as well. Towed it to the dealership and it turned out that it fried the ECM. Why wouldnt there be a fuse or something to protect the computer from a surge off of the alternator. Well, the dealer changed out the computer and with intermittent issues afterwards, the car would not start all the time. thought the starter was going bad. Changed that and it was still having issues, not starting. took it back to the dealership. after the dealership replaced the starter (to verify that it wasnt the issue), it turns out the TIPM is partially burnt out. So the alternator broke both computers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621404October 22, 2024
ELECTRICAL SYSTEM
While driving on the highway last night, my husband smelled smoke and then his eyes began to burn. As he was about to pull over, a flame fell from the passenger sun visor! There was more smoke and fire as he pulled over. The car became engulfed in flames fairly quickly. Thankfully he was alone without other family members (or our dog) and he was able to get out safely. He had to stand on the side of the highway waiting for responders. It was towed and we are in the process of speaking with insurance and figuring out what to do next. Today we researched Dodge Durango car fire and came across the recall from 2014 which SPECIFICALLY said passenger sun visor fire hazard! Clearly that is exactly what happened. We have proof that we brought the vehicle to the dealership in 2014 to complete this recall. However it appears based on internet searches that this was still an issue even after recalls were performed. There were no warnings/messages prior to the failure.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11620616October 18, 2024
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was experiencing difficulty starting. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired at the contact's expense; however the failure reoccurred approximately two months later. The contact contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619513October 13, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My vehicle tends to overheat quite often. The water pump I've had to change five times within the past 5 years The radiator and patch change up three times and the thermostat I've had to change out three times. There's also the transmission shifting gears issue and get stuck on low and I can't move the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618551October 7, 2024
ENGINE
My 2013 Durango with 124,000 miles has a check engine light on, that indicates cylinder 4 miss fire. The Airpark Dodge service department where I purchased the vehicle has done a diagnostic evaluation and determined that the left cylinder head needs replacing. That falls within the X56 engine left cylinder head extended warranty for some VIN # vehicles, but not mine. The estimated repair is over $5000.00. I am told that the engine can cease up while driving, and that I should not be driving the vehicle. I think my vehicle should be included, especially since this X56 warranty extension has been out since 2014. How do I get this X56 warranty on my vehicle? And how do I get reimbursed for the cost of the repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616433September 25, 2024
SEATS
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11615626September 20, 2024
ELECTRICAL SYSTEM
Red battery symbol lit up on the dashboard Noticed electrical burning smell. Stopped and turned car off. Checked around and under hood. Battery symbol went off so I drove short distance back home. Noticed loud whining noise, looked like the start of an electrical fire inside alternator and lots of smoke. Quickly turned car off. My alternator part number matches alternators that are part of a T36 recall involving defective alternators, but for some reason my VIN is not included in the “VIN range” even though my year make and model is. It is the same defective part, which failed, and could cause damage to other parts. The alternator and whatever parts that were damaged should be covered under the recall. This part almost caused my car to catch on fire. Luckily I was home. But what if I was on the road in traffic with my kids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615162September 18, 2024
ENGINE, ELECTRICAL SYSTEM
The engine in my vehicle stalls without warning while driving, which poses a significant safety risk, particularly on busy roadways where it could lead to accidents, endangering both myself and other drivers. The issue has been reproduced and confirmed in the past by a certified Dodge dealership auto shop, and the vehicle is available for inspection upon request. However, the vehicle or its components have not been inspected by the manufacturer, police, or insurance representatives. Before the engine stalls, the electronic throttle control lamp flashes, the vehicle gives a noticeable jerk, and then the engine shuts down. This problem occurs at any speed but has not happened when the vehicle is at a full stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613282September 8, 2024
FUEL/PROPULSION SYSTEM
The Durango showed no signs of a check engine light prior to. I called out a professional (AAA) to see what was going on and he said the there is no fuel going from the tank to crank the car. As if I was out of gas. I just had the recall serviced in 2023 I believe. It has not been long ago at all. I get my vehicle serviced regularly. I had my children, nieces, nephew, mother, & sister in law with me stranded because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611466August 28, 2024
SEATS
Active headrest deployed on its own. Never been in an accident. Dealer has verified. Unable to use seat because headrest sits too far forward. Fortunately my son wasn't sitting in the seat when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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