Dodge Durango Complaints (2011)

800 consumer complaints on file.

#11550140October 16, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
When slowing down the FWC warning comes on and the vehicle completely shuts down. I have to put it in park and restart it. This is very unsafe, as it happens at intersections, turnpikes, sometimes when turning causing BIG SAFETY ISSUES and we are lucky has not caused a crash yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548238October 4, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
While driving without notice transmission light flashes and the 2011 Dodge Durango will not shift out of gear. I have had this problem in the past and told dealer but they always say they have no codes and on test drive cant confirm the issue. The first time it happened was around the 50 000 mile mark I thought nothing of it back then as I restarted the car it went away. Over the years it go worst to the point that it would happen at least once or multiple times during my daily commute it I told the dealership about it but no codes and they said on a test run no problems. I stopped driving the car in 2019 because it was too dangerous to drive daily especially in traffic due to the car unable to shift gears left me stranded in the middle of the freeway many times waiting to restart car and car would behave normal until the transmission light comes on where i have to power off durango and restart where ever it happens freeway stop signs lights or where ever it decides to happen. I want to get this car running again but dont have the money to fix an issue that i had when it was still covered by the extended warranty and now i have to pay out of pocket because im over the milage so this car has been sitting and i feel as i been ripped off because of al the issues. Im end up dying in this thing if i take it out. Ive donr the recalls and now i see another recall for the same issue that they said they fixed is been reissued im certain all of the issues is tied to the computer unit it i already had one replaced in this car because when i took it for the alternator issue when the car just died with no warning they told me it was fried. All the recall issues that have been mandated are all the issues i had car stalling not starting battery dead and drained fuel relay power module no power how is this not a lemon. this car is a saftey issue on so many levels. Im now trying to get this car running and im still having the same issues i have 129000 miles on it now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544741September 15, 2023
UNKNOWN OR OTHER
The alternator suddenly failed with no warning lights or lamps indicating a problem. I was driving when the car suddenly stalled and I managed to get home . Heavy smoke was coming from under the hood and when I raised the hood heavy smoke was coming up out of the alternator and I could smell burning wires. I had it towed to Elder Dodge and they confirmed that the alternator was burnt out and it fried the PCM and other electrical components. The safety issue was it could've caught the whole engine on fire and it could have caused a wreck with traffic behind us. I contacted the FCA and sent all information that they requested for reimbursement but they refuse to reimburse me for a faulty alternator that short circuited and caught on fire. I am contacting you for help with this matter so they will reimburse me for damages done to my Durango.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11542752September 5, 2023
ENGINE
The contact owns a 2011 Dodge Durango. The contact stated that while the vehicle was parked in the driveway, the contact heard an abnormal sound coming from the vehicle and became aware there was smoke coming from under the hood. No warning light was illuminated. The contact opened the hood and saw that there were flames coming out of the alternator. The contact stated that her husband blew on the alternator and was able to extinguish the fire. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The contact was unaware if the vehicle was considered a total loss. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 106,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541892August 31, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2011 Dodge Durango. The contact stated that while driving at approximately 40 MPH the vehicle lost drive power. The contact stated that the vehicle then stalled and was not able to restart. The contact observed smoke emanating from the engine compartment. The contact stated that the fire was extinguished. The vehicle was restarted the vehicle caught fire. The vehicle was towed to a dealer where it was diagnosed that the alternator, PCM, and battery needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 173,529. Dodge Dealership who stated that the alternator burned from the inside out and caused additional damage to the PCM. Causing $3,000.00 worth of damage due to the faulty alternator. The FCA refuses to reimburse the contact for damages caused by alternator.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11525768June 7, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2011 Dodge Durango. The contact stated that while driving approximately 45 MPH, the vehicle stalled without warning. The vehicle was towed to the local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520199May 3, 2023
ENGINE
The contact owns a 2011 Dodge Durango. The contact stated after driving at approximately 40 mph approximately three miles the vehicle was parked. The contact stated there was a burning odor present. The contact was informed that the vehicle was smoking. The contact witnessed smoke emanating from the engine compartment and opened the hood. The contact observed fire emanating from the engine compartment. The fire was extinguished with a fire extinguisher borrowed from a nearby service station. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11510887March 8, 2023
ENGINE
Started idling rough and jerking when accelerating from a complete stop (traffic lights, intersections, etc) and when accelerating after braking in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509380February 27, 2023
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2011 Dodge Durango. The contact stated while driving 75 MPH, the vehicle lost motive power and stalled. The electronic throttle control (ETC) warning light was illuminated. After the vehicle cool down the contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508999February 24, 2023
ELECTRICAL SYSTEM
With the initial incident with us as we were pulling into a roundabout & braking & turning to the left at some point and turning back to the right the engine stalls. All electrical was still working except for the engine and I smelled an odor of burning wire Seemingly coming from the center of the steering wheel. Shift into neutral hit the ignition and it restarts and everything‘s fine. After a couple times of this happening sporadically, we were notified there was a recall notice seemingly for this problem, but there was a wait while for the recall parts for the solution. With the subsequent occurrences there was no electrical smell, there’s no problem restarting it and there is no problem with any other electrical. Problem occurs with various levels of fuel. We had the recall work performed, and yet the problem still occurs, again, sporadically which makes it difficult to diagnose. The Dodge dealer service dept here, in Billings Montana, cannot seem to reproduce the problem. There are no error codes produced when it happens. It is becoming extremely dangerous. I wonder if anyone else has experienced that faint electrical smell like the first time coming possibly from the steering wheel. I think the recall was related to the fuel pump relay, but I think our problem has something to do with the wiring in the steering column. As I said, intermittently, the engine stalls upon braking with a slight turn to the left & then back to the right. It probably happens roughly once every three or four months and almost always any more pulling into a roundabout. Only once has it occurred other than entering a roundabout.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508141February 20, 2023
ELECTRICAL SYSTEM
Was driving home car shut off battery Battery went completely dead had to tow to my house put a new battery new alternator and PCM Called NHTSA and they said my vehicle Wasn't On the recall list but I have the same problems as the vehicles that were on the recall list
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493067November 10, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
vehicle keeps staling on road while operating, AND has THE BRAKES SYTEM failure. No brakes, brake booster had failed and also has recall part for brake booster.. the safety of my entire family was put at risk, I almost crashed into traffic. vehicle was taken to local dealership, was told FUEL PUMP relay has recall. no parts available, ONE YEAR LATER, STILL WAITING AND STILL NO PARTS AVAILABLE. VEHICLE HAS CHECK ENGINE LIGHT ON. ITS APPEAR AFTER BRAKES SYSTEM GAVE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490715October 24, 2022
ENGINE
Vehicle continues to die while driving. Fortunately the vehicle dies when slowing down to a stop or turn. It has been recalled for this twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486901September 28, 2022
AIR BAGS
Durango was T-boned on driver's side. Durango was turning left into a parking lot from a county road. Tahoe was going 50-55+mph in the same lane and direction as Durango. Durango put on left turn signal, slowed down to ~10mph, and turned left towards parking lot. At the same time, Tahoe sped up behind Durango, Tahoe tried to pass Durango on the left. Tahoe collided with left side of Durango, pushing it 30+ feet into the ditch. Tahoe drivers airbag deployed. No airbags deployed in the Durango. The Driver of the Durango smashed head/face into door column, causing concussion, whiplash, contusion to forehead/eyebrow requiring 8 stitches.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11486378September 26, 2022
ELECTRICAL SYSTEM
There was a whirring noise associated with engine rpm. It appeared to be something driven by the serpentine belt. Within a few miles the battery charge light came on. I figured the noise was then the alternator. I stopped at a parts store to order one and when I came back out, smoke was billowing out of the hood. I opened the hood and it was coming from the alternator. It wasn't slowing down. I asked for some tools from the parts store to unhook the battery and then the smoke started subsiding. It appeared the alternator created a short and the battery was feeding the potential for fire. This all happen in the course of 4 miles. The day before I had parked this vehicle in a parking garage below a college building for a sporting event. This could have caught fire and potentially caused a lot of damage to other vehicles and building. I don't think I would have heard the issue at highway speeds either, and eventually the short caused the entire electrical system to fail (hooked battery up to put car in neutral to load onto tow truck). I currently have the alternator and ordered a replacement (with a core charge). The back of the alternator has some metal that had melted along with the back plastic housing. The bearings seem smooth. I noticed another recall with same vehicle and alternator but with electric hydraulic power steering with the alternator shorting to ground, but my vin is not affected by that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486244September 25, 2022
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The engine valve stem failed prematurely due to poor quality manufacturing. Due to this low quality product it has created low compression in the engine. This has triggered multiple codes such as misfire, ETC, and has affected the acceleration of the vehicle as well as performance and at times from even starting. My family's safety has been put at risk due to stalling of the vehicle in traffic.This was inspected by a proper mechanic who looked into my engine with a camera and used diagnostic tools. There was no lights active during fault..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478307August 9, 2022
ELECTRICAL SYSTEM
Alternator failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469274June 14, 2022
ENGINE
My cars fuel pump is being recalled which is causing starting issues and at times the car wont start. When driving the car it feels a bit of a lag or a loss in power. i have called for the recall parts to be fixed at the dealer for months now. they claim there is part issues or shipping issues on the parts. This an important part needs to be fixed and may cause more damage in the future to the engine if not fixed in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467657June 5, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle became unresponsive on the highway due to 220 amp Alternator overheating and frying the PCM as a result. Same exact issue as recall item T36.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461427April 20, 2022
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Rear-ended into another vehicle. Car resisted braking
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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