Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10956561February 23, 2017
ENGINE, FUEL/PROPULSION SYSTEM
MY DODGE DURANDO 2012 HAVE TO MANY PROBLEMS MY CAR STOP WITHN IS RUNNING SEVERAL TIMES A TAKE TO DEALER THE CHANGE THE FUEL PUMP AND THE NEX DAY HAVE ENEGINE LIGTH TAKE BACK TO DEALER NOW THE SAID IS CATALYST , AND ARENT BUT MY CAR 2012 I BELIEVE IS NOT TO OLD TO HAVE TO MANY PROBLEMS I BELIEVE IT'S ALL FACTORY DEFAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956318February 22, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE STALLS WHILE DRIVING (VERY INTERMITTENTLY). DOES NOT LOG ANY ENGINE CODES AND MAINLY HAPPENS ON DECELERATION. BUT HAS HAPPENED AT HIGHWAY SPEEDS WHEN EXITING THE FREEWAY AND ALSO AT LOW SPEEDS WHEN COMING TO A STOP SIGN. WHEN THE ENGINE STALLS YOU LOOSE POWER STEERING AND BRAKES BUT ALL OF THE ELECTRONICS KEEP WORKING RADIO, LIGHTS, ETC... I HAVE CALLED CHRYSLER CARE OPENED A CASE, WHICH THEY ASSISTED IN SCHEDULING AN APPOINTMENT FOR THE VEHICLE AT THE LOCAL DODGE DEALER. THE CASE WAS CLOSED BY CHRYSLER SINCE THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. WE BOUGHT THIS VEHICLE WITH 50,000 MILES ON IT AND IT NOW HAS 76,000 AND HAS STALLED ON US SEVERAL TIMES I WOULD SAY (12) OVER THE 26,000 MILES WE HAVE POUT ON IT. IF YOU GOOGLE THIS COMPLAINT/PROBLEM WITH THE 2011/2012 DURANGO IT IS WIDELY KNOWN AND A VERY SERIOUS ISSUE TO BE IGNORING, SOMEONE IS GOING TO BE KILLED BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954503February 14, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND VARIOUS INDICATORS FLICKERED ON THE INSTRUMENT PANEL. THE STEERING WHEEL LOCKED UP. THE VEHICLE WAS PULLED OVER AND LATER TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953928February 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
REPEATED ELECTRICAL FAILURES AT START UP. SEPT 8 2014- ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. RESULT: ONE WEEK IN THE SHOP AND THE STEERING CONTROL MODULE WAS REPLACED. - DEC 23- LEFT TAIL LIGHT BURNT OUT AND WAS REPLACED -JAN 15 2015- SECOND ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. RESULT: ONE WEEK IN THE SHOP AND THE STEERING CONTROL MODULE WAS REPLACED. APRIL 1 2015- THIRD ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. THE DEALER KEPT THE CAR FOR A WEEK AND CLAIMED THERE WAS "NOTHING WRONG" WITH THE CAR. THEN I CALLED CORPORATE AND WAS SENT OVER TO THE RESOLUTION TEAM. THEY ARRANGED FOR ME TO DROP OFF THE CAR FOR TESTING ON APRIL 14. I PICKED UP THE CAR ON MAY 15- THEY CLAIM THERE WERE NO FIXES WERE MADE AND THAT THEY "COULDN'T REPLICATE THE PROBLEM". FEB 3 2017- FOURTH ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. THE DEALER SAID IT WAS A BLOWN FUSE BUT THEY DO NOT KNOW WHAT IS CAUSING THIS SHORT TO HAPPEN REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948784February 1, 2017
ENGINE, STEERING, ELECTRICAL SYSTEM
I WAS IN LINE TO TURN LEFT UNDER THE UNDERPASS. WHEN I PRESSED THE GAS, THE VEHICLE WOULD NOT MOVE. THE WHEEL LOCKED UP AS I TRIED TO MOVE FORWARD. I HAD TO TURN ON MY EMERGENCY LIGHTS AND SIGNAL OTHER TO GO AROUND ON THE RIGHT BECAUSE NO ONE COULD PASS ME ON THE LEFT. I PUT THE CAR IN PARK AND RESTARTED IT. THERE WAS NO DASHBOARD LIGHT TO INDICATE THAT ANYTHING WAS WRONG. MY SON WAS ABLE TO RECORD AND SHOW THAT THE VEHICLE WAS STILL IN DRIVE AND NOT MOVING. I CONTACTED THE AREA MANAGER TO ASK IF THIS KNOWN, UNSAFE VEHICLE COULD BE BOUGHT BACK AT THE HIGHEST NADA VALUE. HIS RESPONSE WAS, 'I'M NOT OFFERING A REPURCHASE.' HE SHARED THAT HE WOULD GET ANOTHER TECHNICIAN PERSONALLY INVOLVED. WE JUST RECEIVED THE CAR FROM THE SHOP ON WEDNESDAY, JANUARY 25, 2017 AFTER THE ENTIRE TIPM WAS REPLACED AND IT STOPPED AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948785February 1, 2017
ENGINE, STEERING
I WAS IN THE PROCESS OF TURNING LEFT AT AN INTERSECTION. AS I TURNED THE WHEEL LOCKED UP AND THE CAR SLOWED DOWN AND EVENTUALLY STOPPED. I HAD TO VEER TO THE RIGHT AS MUCH AS I COULD. I PUT THE CAR IN PARK AND WHEN I STARTED IT AGAIN, IT SHOOK. I PROCEEDED TO DRIVE HOME. DUE TO IT BEING NIGHT AND WHERE I WAS POSITIONED, I COULDN'T RECORD THE ISSUE, BUT I DID DOCUMENT THE MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948792February 1, 2017
ENGINE, VEHICLE SPEED CONTROL, STEERING
AROUND 7:20 AM I HAD JUST EXITED A RAMP TO GO BENEATH THE UNDERPASS TO TURN LEFT. THE MILEAGE CHANGE WAS 60 MPH TO 35 MPH. BEFORE THE CAR COULD COME TO A COMPLETE STOP APPLIED BY BRAKES, IT STALLED. THERE WERE OTHER VEHICLES BEHIND US WHO HAD TO GO AROUND. MY CHILDREN WERE WITH ME AND ONE RECORDED TO SHOW THAT THE VEHICLE WAS STILL IN DRIVE AND THAT THE BRAKE AND THE GAS WOULD NOT RECEIVE A RESPONSE FROM THE CAR. THIS IS THE THIRD DAY IN A ROW THAT VEHICLE HAS STALLED SINCE WE RECEIVED IN BACK FROM THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946156January 18, 2017
SEAT BELTS
MY 10 YEAR OLD DAUGHTER WENT TO PUT ON HER SEAT BELT (2ND ROW PASSENGERS SIDE) I WAS IN PARK CAR TURNED OFF. THE SEAT BELT FELL FROM THE WALL IN WHICH IT WAS CONNECTED. ALL DAMAGE SEEN WAS LOCATED WITHIN THE WALL. UPON FURTHER INVESTIGATING OF ALL OTHER SEAT BELTS I FOUND THE 3RD ROW PASSENGERS SIDE WAS ALSO DAMAGED. I CAN COUNT ON 1 HAND HOW MANY TIMES SOMEONE HAS SAT IN THE 3RD ROW. I TOOK MY CAR DOWN TO THE DEALERSHIP AND I WAS TOLD THIS WAS DUE TO "NORMAL WEAR AND TEAR" SINCE I NO LONGER HAVE A SERVICE WARRANTY THEY WILL NOT REPLACE THE BELTS. I CONTACTED CHRYSLER DIRECTLY (REF #30773827 AND EMAIL CASE# 3424728) AND WAS TOLD THEY WOULD NOT REPLACE THE BELTS BECAUSE IT WAS CAUSED BY AN "OUTSIDE INFLUENCE AND NOT MANUFACTURE DEFECT." NOT ONLY AM I NOW OUT 2 SEAT BELTS, BUT I AM WORRIED MY FAMILY AND I ARE NO LONGER SAFE IN THIS CAR. ATTACHED ARE PICTURES AND EMAILS. THE LAST PICTURE IS THE 3RD ROW SEAT BELT AND THE DAMAGE TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938942December 31, 2016
ENGINE, STEERING
AS I WAS TURNING LEFT INTO A COMMUNITY THE STEERING WHEEL LOCKED UP WHILE THE VEHICLE WAS STILL IN DRIVE. I IMMEDIATELY PUT THE EMERGENCY LIGHTS ON. I PUT MY FOOT ON THE BRAKE FOR SAFETY WHILE THE VEHICLE WAS STILL IN DRIVE. I LIFTED MY FOOT FROM THE BRAKE AND THE CAR REMAINED STILL. I PRESSED THE GAS PEDAL AND THE CAR REMAINED STILL. I THEN PLACED MY FOOT ON THE BRAKE AGAIN AND IT WAS STIFF. WHEN I PRESSED THE GAS THE VEHICLE WOULDN'T MOVE WHILE STILL IN DRIVE. I PLACED MY FOOT BACK ON THE BRAKE AND PUT THE VEHICLE IN PARK. I PRESSED THE ENGINE BUTTON AND THE VEHICLE ENGINE CAME ON. I TURNED THE EMERGENCY LIGHTS OFF, PUT THE VEHICLE IN DRIVE AND CONTINUED MY DESTINATION. I HAVE A VIDEO, BUT IT EXCEEDS THE UPLOAD SIZE FOR THIS SITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937547December 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF VEHICLE ALONG WITH A SMOKE ODOR. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROADWAY AND TURN THE IGNITION OFF BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE ALTERNATOR NEED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936657December 21, 2016
ENGINE, STEERING
I HAD JUST EXITED AN UPHILL RAMP AFTER COMING OFF THE HIGHWAY FROM ABOUT 65 MPH TO 35 MPH. AFTER ENTERING THE RAMP I HAD TO STOP AT A RED LIGHT. WHEN IT WAS TIME TO TURN RIGHT, THE GAS WOULD NOT ACCELERATE THE CAR AND THE STEERING WHEEL HAD LOCKED UP. I HAD TO RESTART THE VEHICLE IN ORDER TO PROCEED WITH MY ROUTE. THIS IS THE SIXTH TIME THAT THIS HAS OCCURRED WHILE THE VEHICLE HAS BEEN EITHER IN MOTION OR TURNED ON IN THE PROCESS OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933830December 8, 2016
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, STEERING
I WAS TAKING MY SON TO TUTORIALS. I TURNED RIGHT AND THE STEERING WHEEL LOCKED UP. TO KEEP FROM HAVING AN ACCIDENT, I HAD TO SLOWLY VEER TO THE LEFT UPON THE MEDIAN. I TURNED ON THE EMERGENCY LIGHTS. THE RADIO WAS STILL PLAYING, BUT THE CAR HAD SIMPLY STOPPED MOVING. I PRESSED THE ENGINE BUTTON TO TURN THE VEHICLE OFF. THEN I PRESSED IT AGAIN TO RESTART IT. IT STARTED WITH NO PROBLEMS AND I CONTINUED TO TAKE MY SON TO TUTORIALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933833December 8, 2016
VEHICLE SPEED CONTROL, STEERING
WE WERE DRIVING ABOUT 65 MPH AN WERE APPROACHING A MAJOR HIGHWAY INTERSECTION. THE AIR IN THE CAR BEGAN TO GET WARM AND THE STEERING WHEEL LOCKED UP. WE WERE BLESSED TO BE NEAR A SHOULDER WHERE WE COULD PULL OVER. I TURNED ON THE EMERGENCY LIGHTS AND WE PULLED OVER TO THE RIGHT SIDE OF THE FREEWAY. WE TURNED THE VEHICLE OFF, WAITED A MOMENT AND THEN TURNED IT BACK ON. THE ENGINE SHOOK WHEN THE VEHICLE RESTARTED. WE WERE ABLE TO DRIVE HOME WITHOUT ANY ADDITIONAL STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933836December 8, 2016
VEHICLE SPEED CONTROL, STEERING
MY SON AND I WERE DRIVING TO A FRIEND'S HOME. WE STOPPED AT A RED LIGHT AND THE AIR IN THE CAR BECAME WARM. WHEN I TRIED TO PUSH THE GAS PEDAL, NOTHING HAPPENED. THE STEERING WHEEL ALSO LOCKED UP. WE TURNED ON THE EMERGENCY LIGHTS AND RESTARTED THE CAR. THE CAR CONTINUED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933839December 8, 2016
VEHICLE SPEED CONTROL, STEERING
I WAS TAKING MY CHILDREN TO SCHOOL. I HAD JUST EXITED THE FREEWAY AND SLOWED DOWN TO ABOUT 25 MPH. AS I SLOWED DOWN THE STEERING WHEEL LOCKED UP. THERE WAS NO WHERE TO VEER OFF IN THIS SITUATION BECAUSE WE WERE IN THE FARTHEST LEFT LANE THAT HAD TO TURN BENEATH THE UNDERPASS. BECAUSE WE WERE AT A STOP LIGHT, I WAS ABLE TO TURN THE EMERGENCY LIGHTS ON, TURN THE VEHICLE OFF AND TURN IT BACK ON. THE CAR SHOOK A LITTLE AND WE CONTINUED TO SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933842December 8, 2016
VEHICLE SPEED CONTROL, STEERING
I WAS TAKING MY CHILDREN TO SCHOOL. WE WERE IN MORNING TRAFFIC ON A MAJOR HIGHWAY GOING NORTH. WE WERE IN THE SECOND FARTHEST LEFT LANE. I WAS DRIVING ABOUT 65 MPH WHEN THE CAR SUDDENLY BEGAN TO SLOW DOWN ON ITS OWN. THE STEERING WHEEL LOCKED UP. THIS TIME WE WERE IN A BULK OF TRAFFIC AND AN 18 WHEELER WAS BEHIND US. I TURNED ON OUR EMERGENCY LIGHTS, LOOKED TO THE LEFT AND HAD TO STICK MY LEFT ARM OUT THE WINDOW TO SIGNAL TO THE OTHER CARS BEHIND US TO LET US OVER TO THE LEFT SHOULDER. I WAS ABLE TO GUIDE THE VEHICLE TO THE LEFT SHOULDER. THE RADIO WAS STILL PLAYING. I TURNED THE CAR OFF, SAT FOR A MOMENT TO CALM DOWN AND CALLED MY HUSBAND. I THEN RESTARTED THE CAR AND CONTINUED TAKING MY CHILDREN TO SCHOOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924716November 8, 2016
ELECTRICAL SYSTEM
2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO ALTERNATOR SHORTED OUT AND CAUSED THE ENTIRE ELECTRICAL SYSTEM TO FAIL. CONSUMER VIN# NOT LISTED FOR ALTERNATOR RECALL NOTICE INFORMATION. *SMD THE CONSUMER REFERENCED RECALL # 14V630000. HOWEVER, HE WAS INFORMED HIS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923795November 2, 2016
FUEL SYSTEM, GASOLINE
MY 2012 DODGE DURANGO WAS PART OF THE NHTSA CAMPAIGN NUMBER 15V115000. THE VEHICLE WAS BROUGHT IN FOR THE REPLACEMENT PART IN SEPTEMBER OF 2015. THE REPAIR TEMPORARILY FIXED THE ISSUE. OVER THE LAST 4 MONTHS THE VEHICLE HAS HAD MANY ISSUES WITH STARTING AND/OR STAYING ON AND HAS BEEN TOWED TO A REPAIR SHOP WHEN IT WOULD NO LONGER START. THERE WAS A LOOSE WIRE FOUND FOR THE EXTERNAL REPLACEMENT PART INSTALLED AS THE RECALL. THE VEHICLE THEN RAN NORMALLY FOR A WEEK BEFORE IT STARTED TO SHOW ISSUES WITH STARTING AND STAYING ENGAGED. THE PROBLEM QUICKLY ESCALATED WITH THE VEHICLE STALLING OUT ALMOST DAILY UPON BEING STARTED AND SOMETIMES THE ISSUE COULD ONLY BE RESOLVED BY THE EXTERNAL FUEL KIT RELAY MODULE BEING TAPPED. TODAY, 11/02/16 THE VEHICLE STALLED WHILE DRIVING DOWN THE ROAD, LUCKILY IT WAS IN A SCHOOL ZONE WITH LITTLE TRAFFIC SO ANY POSSIBLY ACCIDENTS WERE AVOIDED. AN HOUR LATER THE VEHICLE STARTED ACTING AS IF LOSING FUEL PRESSURE WHILE TURNING AND THE GAS PEDAL HAD TO BE PUSHED TO THE FLOOR TO STABILIZE THE VEHICLE. THE LOCAL DODGE/CHRYSLER DEALERSHIP HAS BEEN CONTACTED SEVERAL TIMES WHILE THIS ISSUE HAS PERSISTED AND WE WERE ADVISED THAT THEY HAD FULFILLED THEIR DUTIES UNDER THE RECALL AND WE COULD BRING THE CAR IN WHEN THERE WAS AN OPENING BUT THEY WERE NOT SURE WHAT THEY COULD DO UNLESS THE ISSUE HAPPENED WHILE THE VEHICLE WAS THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920638November 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE CONTINUED TO STALL AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920212October 31, 2016
UNKNOWN OR OTHER
MY ALTERNATOR SUDDENLY FAILED CAUSING ALL SYSTEMS IN THE VEHICLE TO FAIL. MY ABS LIGHT CAME ON BATTERY LIGHT CAME ON RADIO POWERED OFF HEAT CAME ON AND IT SMELLED LIKE SMOKE THE WINDSHIELD WIPERS CAME ON WHEN I WAS AT A LIGHT THEN I TURNED AT LIGHT AND HAD NO CONTROL OVER THE VEHICLE PULLED OVER AND TURNED THE VEHICLE OFF SINCE I SMELLED SMOKE. THEN NO SYSTEMS IN THE VEHICLE WORKED HAD TO USE SHIFT OVERRIDE TO TOW THE VEHICLE. THERE IS A P60 RECALL ON THE 160 AMP ALTERNATOR WHICH ISN'T THE ALTERNATOR IN MY CAR BUT SAME YEAR MAKE AND MODEL AS MY CAR WAS RECALLED. THE SAME SYMPTOMS AS THAT RECALL HAPPENED TO MY VEHICLE. I BELIEVE THAT THE RECALL SHOULD BE APPLIED TO THE SAME AMP ALTERNATOR THAT IS IN MY CAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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