Dodge Durango Complaints (2001)

665 consumer complaints on file.

#10093111September 23, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FOR THE (3) THIRD TIME SINCE WE PURCHASED THIS VEHICLE IN 05/2002, THE WINDOW REGULATOR HAS FAILED. THE WINDOW REGULATOR IS A BIG PART THAT FITS INSIDE THE DOOR AND MAKES THE WINDOW GO UP AND DOWN. THIS IS THE THIRD OCCASION WHEN IT HAS BROKEN CAUSING THE WINDOW TO SLIDE DOWN INTO THE DOOR. IT COSTS APPROX. $250-$300 TO GET THIS REPAIRED EVERY TIME. WE ARE NOT DOING ANYTHING EXTRAORDINARY TO WARRANT THIS KIND OF DEFECT IN THIS PART. PLEASE INVESTIGATE THIS PROBLEM ASAP!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092952September 21, 2004
STEERING
DRIVING 2001 DODGE DURANGO WITH 36,000 MILES ON I-295 N IN NEW JERSEY GOING 45-55MPH - STEERING SUDDENLY FAILED - CAR WILDELY WENT TO LEFT SLAMMING INTO GUARD RAIL. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10091057September 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2ND ALIGNEMENT IN 6 MONTHS. MECHANIC SHOWED DETERIORATED BALL JOINTS AND PLAY. UNABLE TO CORRECT ALIGNEMENT ISSUES DUE TO SEVERLY WORN BALL JOINT COMPONENTS. WORN TIRES DUE TO CONDITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087305September 8, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 70 MPH FRONT END SHOOK VIOLENTLY. DEALER STATED THAT UPPER BALL JOINTS WORE OUT COMPLETELY. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087154September 8, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT UPPER BALL JOINTS WORE OUT PREMATURELY. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091421September 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE CHILD PLACED THE VEHICLE INTO GEAR. THERE WERE NO KEYS ,THE VEHICLE WAS NOT RUNNING AND THE VEHICLE ROLLED BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090221September 1, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT UPPER BALL JOINTS ARE WEARING OUT PREMATURELY. AS A RESULT, VEHICLE WAS UNABLE TO PASS INSPECTION, UNLESS REPLACED. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083693August 31, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PE 03-032, FRONT SUSPENSION/UPPER BALL JOINTS: WHILE GETTING A FRONT END ALIGNMENT CONSUMER FOUND THAT THE UPPER AND LOWER BALL JOINTS WORE OUT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088751August 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WAS TURNING A CORNER GOING LESS 10 MILES AN HOUR,WHEN I HEARD A POP, LIKE A FLAT TIRE WOULD MAKE ,AND THEN THE CAR SHIFTED TO THE LEFT DRIVER SIDE. THE WHEEL HAD BROKE OFF WHERE THE BALL JOINTS MEET. THE TIRE WAS SITTING UNDER THE LEFT SIDE OF THE FRAME. THE COMPLETE DAMAGE AND REPAIRED PARTS TO THE VEHICLE, WAS THE UPPER AND LOWER BALL JOINTS, TWO BOOTS AND AN ALIGNMENT WAS DONE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP(SPRADLEY MOTORS),WHERE THEY GOT APPROVAL FROM THE WARRANTY TO FIX AND REPLACE. I DON'T KNOW IF PART IS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089739August 25, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING 12 MPH FRONT PASSENGER SIDE OUTER TIE ROD SNAPPED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088502August 24, 2004
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:LINKAGES
I WAS ATTEMPTING TO MAKE A LEFT TURN TO ENTER A PARKING RAMP AT WORK WHEN UNEXPECTEDLY I WAS UNABLE TO CONTROL MY VEHICLE, AS A RESULT I COLLIDED WITH A CONCRETE WALL.*AK I HAD SOME DIGITAL PICTURES TAKEN AS THE POLICE WOULD NOT COME TO FILE A REPORT ON PRIVATE PROPERY. THE VEHICLE SUSTAINED MAJOR DAMAGE AND I'M CONVINCED THIS IS RELATED TO A POOR DESIGN/WEAK PARTS USED IN THE STEERING LINKAGE/SUSPENSION SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10088449August 23, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BALL JOINTS DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088356August 22, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
#1-3 INCIDENTS OF FRONT BRAKE CALIPERS LOCKING UP CAUSING SIGNIFICANT STEERING AND CONTROL PROBLEMS, REQUIRED THE REPLACEMENT OF THE FRONT HUB BEARINGS AS A RESULT AT THE OWNERS EXPENSE; #2-LEFT UPPER BALL JOINT REQUIRED REPLACEMENT TO MAINTAIN SAFETY OF VEHICLE (RIGHT SIDE BEGINNING TO MAKE THE SAME SOUND); #3-MULTIPLE INCIDENTS (AT LEAST 5) OF CEL COMING ON WITHIN LAST 9 MONTHS-THE LAST (8/20/04) INDICATES THAT THE FUEL PUMP, GAS TANK, AND OTHER COMPONENTS WILL NEED TO BE REPLACED AS THE GAS TANK BECOMES CONCAVE AFTER THE VEHICLE RUNS FOR 15-30 MINUTES LEADING TO A POSSIBLE EXPLOSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088285August 20, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
ON APRIL 26, 2004 I ARRIVED AT A BUSINESS MEETING AND PARKED MY 2001 R/T DURANGO, AND SET MY ALARM WITH THE KEYLESS ENTRY. FROM MY CLIENT'S OFFICE I NOTICED WHITISH/GRAY SMOKE AND OBSERVED THAT THE SMOKE WAS BILLOWING FROM UNDER THE HOOD OF MY TRUCK! I RUSHED OUTSIDE.UPON ARRIVING IN THE PARKING LOT I WAS STOPPED BY THE POLICE AND FIRE DEPARTMENT FROM APPROACHING MY DURANGO AS THEY WERE AFRAID IT MIGHT EXPLODE.THE FLAMES WERE ALREADY FOUR FEET ABOVE THE HOOD.THE FIRE TOOK MY ENGINE, BUMPERS, LIGHTS, HOOD, FENDER, LEFT FRONT TIRE & SEVERALLY DAMAGED THE CAR DIRECTLY IN FRONT OF MINE & SLIGHTLY DAMAGED THE CAR TO THE LEFT CORNER. STATE FARM'S INVESTIGATION DETERMINED THAT THE FAILURE WAS CAUSED BY THE IGNITION OF POWER STEERING FLUID ONTO HOT SURFACES OF THE EXHAUST SYSTEM WITH THE FIRE EXTENDING UPWARD AND OUTWARD, CAUSING THE DAMAGE PRESENT" WHICH WAS THE TOTAL LOSS OF MY VEHICLE. I FILED A SPECIAL INVESTIGATION REPORT WITH CHRYSLER AND THEY SENT ME BACK A LETTER STATING THAT MY CLAIM WAS DENIED. IN OTHER WORDS NOTHING WAS DONE BY CHRYSLER TO CORRECT THE FAILURE ALTHOUGH STATE FARM IS IN SUBROGATION AS THEY FOUND SEVERAL TECHNICAL SERVICE BULLETINS # 19-005-03 AND 19-009-00 THAT THEY FEEL PERTAINED TO THIS EVENT.THE THIRD PARTY FIRE INVESTIGATOR INFORMED ME THAT THIS HAPPENED BEFORE, AND THAT THE PERSON THAT CHRYSLER SENT TO INSPECT VEHICLE WAS NOT A LICENSED FIRE INSPECTOR, AND THAT MR. PITT (CHRYSLER'S REP.) WAS NOT QUALIFIED TO DETERMINE THE CAUSE OF THE FIRE.I WROTE A LETTER TO THE PRESIDENT OF CHRYSLER AND THE DIRECTOR OF CUSTOMER SERVICE. A MONTH LATER RECEIVED A CALL FROM THEM STATING AGAIN THAT MY CLAIM WAS DENIED, AND THAT THEY WOULD NOT TELL ME WHAT THEY DETERMINED CAUSED THE FIRE ON RECOMMENDATION FROM THEIR LEGAL STAFF.I REPLIED IT SOUNDED LIKE THEY WERE TRYING TO HIDE SOMETHING, AND HE TOLD ME THAT HE WOULD REFER MY CLAIM BACK TO THE SPECIAL INVESTIGATION UNIT, AND I AM STILL WAITING FOR A RETURNED CALL. THE LAST CONTACT WAS 7/15/2004. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10083481August 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 10 MPH, THE RIGHT FRONT WHEEL FELL OFF THE VEHICLE. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. THE MECHANIC INFORMED THE OWNER THAT THE UPPER BALL JOINT HAD FAILED. THE CONSUMER WILL HAVE THE MECHANIC FIX THE UPPER BALL JOINT. *JB *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087768August 12, 2004
AIR BAGS:FRONTAL
THE CONSUMER WAS DRIVING THE VEHICLE WHEN IT STRUCK ANOTHER VEHICLE HEAD ON AND THE AIR BAG DID NOT DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087812August 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHEN THE CONSUMER TOOK THE VEHICLE FOR A ROUTINE MAINTENANCE, THE MECHANIC INFORMED THE CONSUMER THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082069August 12, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PE 03 032/ FRONT SUSPENSION UPPER BALL JOINT FAILURE: WHILE DRIVING 20-25 MPH THE UPPER AND LOWER BALL JOINTS ON THE RIGHT SIDE BROKE. THE CONDITION CAUSED A VEHICLE ACCIDENT IN WHICH THE VEHICLE STRUCK A SPEED SIGN AND A TELEPHONE POLE. THE CONSUMER WAS TRANSPORTED BY AMBULANCE TO THE LOCAL HOSPITAL FOR A CONCUSSION AND MINOR BRUISES. THE MANUFACTURER WAS NOTIFIED.THE MANUFACTURER INFORMED CONSUMER THAT THEY WERE GOING TO SEND OUT AN INVESTIGATOR CONCERNING THESE ISSUES. *JB *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087433August 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILED TRANSMISSION ON 2001 DODGE DURANGO.*MR WHILE DRIVING THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER INDICATED THAT ALL REGULAR MAINTENANCE WAS PERFORMED ON THE VEHICLE AND FELT THAT THIS FAILURE SHOULD NOT HAVE OCCURRED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO INSTALLED A RECONDITIONED TRANSMISSION AND TORQUE CONVERTER. THE CONSUMER HAS ANOTHER DODGE TRUCK WHICH ALSO EXPERIENCED TRANSMISSION FAILURE. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE COST OF THE NEW TRANSMISSION. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082960July 29, 2004
ENGINE AND ENGINE COOLING:ENGINE
(1) EVENTS LEADING UP TO THE FAILURE, WHILE DRIVING ON A 20 MILE DIRT MOUNTAIN ROAD WITH VERY LITTLE GRADE AT A SLOW SPEED OF 10 TO 20 MILES AN HOUR. AC WAS NOT ON!. 2) FAILURE AND ITS CONSEQUENCES, OVERHEATING FOR UNKNOWN REASON. THE ENGINE WOULD NOT STAY COOL AND ENDED UP USING OUR 4 GALLONS DRINKING WATER TO KEEP IT COOL. CONSEQUENCE, THE HEADS ON THE TRUCK WARPED DUE TO FAILURE OF THE HEAD GASKET. *AK (3) WHAT WAS DONE TO CORRECT THE FAILURE; I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) A DEALER SERVICE MECHANIC INSPECTED THE VEHICLE THE NEXT DAY. EXHAUST GASES WERE DETECTED IN THE COOLANT WATER. THIS WAS DUE TO A HEAD GASKET FAILURE. AFTER THE HEADS WERE REMOVED AND SENT TO A HEAD SHOP FOR INSPECTION AND REMOVAL OF COMPONENTS IT WAS DISCOVERED THE HEADS WERE WARPED. THE MECHANIC CONTACTED A DODGE DEALER AND HE WAS ADVISED THE HEAD PART NUMBERS WERE CHANGED DUE TO A KNOWN ISSUE WITH THE CURRENT HEADS. NEW HEADS ARE ON ORDER AT THIS TIME AND OTHER COMPONENTS WILL BE INSPECTED OVER THE NEXT 2 DAYS. THE EXPENSE AND INCONVENIENCE OF THIS FAILURE IS COSTING ME APPROXIMATELY $5000.00 OVER THE NEXT 7 DAYS OF NOT HAVING A VEHICLE. THE VEHICLE WAS NEVER DRIVEN TO EXCUSIVE HEATING. THE TEMPERATURE WAS ONLY RUNNING .25% HOTTER THAN NORMAL WITH LOSS OF POWER AND WATER OVER FLOWING FROM OVER FLOW BOTTLE. THE TEMPERATURE GAGE WAS ONLY SHOWING JUST BELOW SCALE AND NORMAL OPERATING TEMPERATURE IS JUST BELOW OF THE GAGE. THE VEHICLE OVERHEATED APPROXIMATELY 32 TIMES BEFORE I COULD GET HELP ON THE OTHER END OF THE DIRT ROAD. OUT SIDE TEMP IN THE CANYON WAS NO MORE THAN 85 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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