Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10083724July 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PROBLEMS WITH BRAKE EQUIPMENT ON 2002 DODGE DURANGO.*MR WHILE APPLYING THE BRAKES THE FRONT END OF THE VEHICLE SHIMMIED. UPON INSPECTION OF THE BRAKES THE CONSUMER NOTICED THAT THE PADS WERE LIKE NEW BUT THE ROTORS WERE CORRODED SO BADLY THAT THE METAL WAS FLAKING OFF AND LEAVING PITS ON THE SURFACE. THE CONSUMER BELIEVES THAT MATERIALS USED WERE SUBSTANDARD. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082242July 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2002 DODGE DURANGO UPPER BALL JOINT EXCESSIVE WEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081243July 17, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PREMATURE WEARING OF BALL JOINTS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081113July 15, 2004
SERVICE BRAKES, HYDRAULIC, STEERING
BRAKE FALURE ON 2002 DODGE DURANGO, AND STEERING PROBLEMS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081880July 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE THE VEHICLE WAS PARKED CONSUMER NOTICED UNEVEN WEAR AND TEAR ON ALL FOUR TIRES. CONSUMER CONTACTED THE DEALER, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078949June 28, 2004
ELECTRICAL SYSTEM
WHILE DRIVING WITH THE CRUISE CONTROL SET, AND THE REAR PASSENGER (ELECTRIC) WINDOW OPERATED THE VEHICLE BEGINS TO SHAKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078789June 25, 2004
SUSPENSION:FRONT
OVER A PERIOD OF TIME, I NOTICED EXTENSIVE NOISE IN THE FRONT END OF MY 2002 DURANGO. IT GOT WORSE AND WAS MOST PROMINENT WHEN STRIKING POTHOLES OR CHANGES IN THE SURFACE ELEVATION WHEN DRIVING OR MOVING THE VEHICLE. AT 35,000 MILES I TOOK IT IN TO THE SELLING DEALERSHIP FOR A CHECK UP. I WAS CONCERNED ABOUT THE BALL JOINT SITUATION, AS IT WAS QUITE A PUBLIC AFFAIR. THE FRONT END NOISE BECAME SO LOUD THAT IT SOUNDED AS IF SOMEONE WAS STRIKING THE UNDERCARRIAGE WITH A SLEDGE HAMMER.*AK IT WAS DETERMINED THAT ALL FOUR OF THE BALL JOINTS, UPPER AND LOWER, HAD FAILED, WERE WORN OUT. THEY WERE ALL REPLACED AT NO COST TO ME, AS THE REPAIR WAS STILL UNDER WARRANTY. I JUST WANTED TO REPORT THIS, AS THE UPPER BALL JOINTS ARE NOT THE ONLY PROBLEM WITH THIS SUSPENSION SYSTEM. I TRUST THAT THE NEWER BALL JOINTS, NOT TRW, WERE PLACED ON MY VEHICLE. IF THIS IS A REPAIR THAT MUST OCCUR EVERY 36K MILES OR SO, THIS WILL GET EXPENSIVE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079490June 18, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 35 MPH CHECK ENGINE LIGHT CAME ON, AND THE OIL PRESSURE DROPPED IMMEDIATELY AFTERWARDS. SUBSEQUENTLY, VEHICLE WAS DRIVEN FOR A QUARTER OF A MILE, AND IT SOUNDED LIKE A DIESEL ENGINE WHEN THE CONSUMER ARRIVED AT THE PRESCRIBED DESTINATION. VEHICLE WAS TOWED TO THE DEALERSHIP THE FOLLOWING DAY, AND MECHANIC DETERMINED THAT THE FAILURE WAS DUE TO SLUDGE BUILDING UP IN THE ENGINE. DEALERSHIP WILL EITHER CLEAN OUT THE OIL PAN OR REPLACE THE MOTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075410June 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WANT TO JOIN THE GROWING LIST OF CONSUMERS COMPLAINING ABOUT THE DODGE DURANGO UPPER BALL JOINT PROBLEM. ON APRIL 15, 2004 I HAD TO PAY FOR REPLACEMENT UPPER BALL JOINTS AT A COST OF $468.16 - THE TRUCK HAD ABOUT 40,000 MILES ON IT. DODGE NEEDS TO DO SOMETHING ABOUT THIS PROBLEM NOW. WHEN THE MECHANIC PUT THE TRUCK UP ON THE RACK, THE RIGHT FRONT WHEEL WOBBLED VERY BADLY. SHE SAID "THIS IS VERY SERIOUS." THERE WERE NO STEERING PROBLEMS AND NO WARNING NOISES, I JUST TOOK THE TRUCK IN TO BE CHECKED FOR MY OWN PEACE OF MIND. DOES THE WHEEL HAVE TO FALL OFF AS A FIRST WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075190June 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
I PURCHASED A NEW DURANGO 2 YEARS AGO, AND AT PRESENT THE SUV HAS SLIGHTLY OVER 14,000 MILES. THE DEALER HAS INFORMED ME THAT THE ROTORS MUST BE TURNED AND NEW BRAKE PADS INSTALLED. THIS TYPE OF WORK AT 14,000 MILES (7,000 MILES PER YEAR) IS UNACCEPTABLE. AT THIS RATE 30,000 MILES WILL REQUIRE NEW PADS AND ROTORS. APPARANTLY, THE BRAKES/ROTORS ARE UNDERSIZED FOR THE SIZE AND WEIGHT OF THE VEHICLE OR THE PADS AND/OR ROTORS ARE DEFECTIVE, BOTH SAFETY ISSUES IN MY OPINION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067152June 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY WERE CHECKING THEM) THE TRANSMISSION WOULD INTERMITTENTLY NOT UPSHIFT, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073239May 27, 2004
UNKNOWN OR OTHER
CHRYSLER USED INFERIOR STEEL IN THE FRONT BRAKE ROTORS ON 2002 DODGE DURANGOS CAUSING PREMATURE FAILURE AND A SERIOUS SAFETY HAZARD. I HAVE THE BRAKE ROTORS FOR PROOF. THE STEEL FLAKES OFF LEAVING LARGE PITS AND CAUSES SEVERE BRAKING PROBLEMS. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072945May 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NO OBVIOUS SYMPTOMS, JUST GETTING AN INSPECTION TO RENEW LICENSE. MECHANIC SAYS IT FAILED DUE TO BAD UPPER RIGHT BALL JOINT. HE SHOWED ME THE WHEEL AND IT WOULD MOVE SIDEWAYS A FULL 1" BACK AND FORTH! THIS JOINT IS READY TO FAIL COMPLETELY AND I HAVE HAD NO WARNING, NO NOISE, NO LOOSE FEELING IN THE STEERING, NOTHING. ONLY 46,000 MILES ON VEHICLE, DIDN'T EXPECT A PROBLEM LIKE THAT. THANK GOD THAT MISSOURI REQUIRES AN INSPECTION EVERY OTHER YEAR! I WILL REQUEST THE MECHANIC SAVE THE PART WHEN REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073904May 19, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS MALFUNCTIONED, RESULTING IN POOR VISIBILITY. DEALER INDICATED THAT WINDSHIELD WIPERS WERE NOT RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068369May 5, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON OR ABOUT NOVEMBER 14, 2002, RAYMOND NOTTNAGEL WAS SEVERELY BURNED BY A SEAT HEATER IN THE DRIVER'S SEAT OF A 2002 DODGE DURANGO 4X4 R/T, VIN: 1B4-HS78Z72F-139578. MR. NOTTNAGEL IS A PARAPLEGIC. HE DID NOT INITIALLY FEEL THE BURN OCCURING. THE 3RD DEGREE BURN REQUIRED MR. NOTTNAGEL TO SPEND THE BETTER PART OF 5 MONTHS ON HIS STOMACH, AND THEN HE GRADUALLY RETURNED TO BEING ABLE TO SIT FOR LIMITED PERIODS OF TIME WITH THE CORRECT PADDING. THE SEAT HEATER APPARENTLY DID NOT TURN OFF AFTER REACHING A NORMAL TEMPERATURE AND REACHED A SUFFICIENT TEMPERATURE TO CAUSE A 3RD DEGREE BURN. THE CASE IS NOW IN LITIGATION IN SACRAMENTO SUPERIOR COURT. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10068165May 2, 2004
UNKNOWN OR OTHER, SERVICE BRAKES, AIR:ANTILOCK
I HAVE A 2002 DODGE DURANGO WITH 4WD AND IT HAS 37,000 MILES ON IT. I HAVE TO CHANGE BOTH FRONT WHEEL BRAKE ROTORS. WHEN I TOOK THE BRAKE PADS OUT, I FOUND THAT ON BOTH WHEELS THE INSIDE BRAKE PAD HAS BEEN COMPLETELY WORN OUT AND PITTED INTO THE ROTOR WHILE BOTH OUTSIDE BRAKE PADS HAS ONLY LESS THAN 1/3 WEAR OUT OF THE MATERIAL. IT LOOKS LIKE THE DISK BRAKE SYSTEM IN THE FRONT WHEEL HAS SOME KIND OF DESIGN FLAW. I AM A VERY GOOD MECHANICAL ENGINEER, I THINK THE CLIP LOCATED ON THE OUTSIDE OF THE DISK BRAKE PREVENTED THE OUTSIDE PAD FROM EFFECTIVELY ENGAGING WITH THE ROTOR WHEN THE BRAKE WAS APPLIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067918April 27, 2004
SUSPENSION:FRONT
LOUD POPPING NOISE IN SUSPENSION OF 2002 DODGE DURANGO; LOOSENED STEERING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067711April 23, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2002 DODGE DURANGO THAT IS EXPERIENCING EVERY PROBLEM THAT IS KNOWN WITH DODGE BALL JOINTS AND BRAKES. APR-2004 I HAVE BEEN EXPERIENCING WHILE DRIVING, THE STEERING WHEEL FREEZING WHILE TURNING LEFT AND THE STEERING LOCKS AT 20-25MPH. I TOOK THE TRUCK TO GREENFIELD DODGE AND INFORMED THEM OF THE PROBLEMS, ALSO THE PROBLEMS WITH THE FRONT BRAKES. THEY NOTED THAT THEY "TEST DROVE THE VEHICLE FOUND THE LOWER BALL JOINTS TO HAVE EXCESSIVE PLAY (.075). THE SERVICE GROUP INFORMED ME THAT THIS INCIDENT WAS NOT COVERED UNDER MY WARRANTY. AFTER SEVERAL HOURS THEY FINALLY DECIDED TO REPLACE THE PART. THEY INFORMED ME THAT THE CAR WOULD BE READY AT 7:00PM THAT EVENING THE CAR WOULD BE READY. AFTER WAITING SEVERAL HOURS I MADE ARRANGEMENTS TO GET TO THE SERVICE SHOP, WHERE THEY TOLD ME THAT THEY NEVER BROUGHT THE CAR IN BECAUSE "OTHER THINGS CAME UP". I HAD NO WAY TO GET HOME SO I HAD TO RENT A CAR FROM THE DEALER SHIP. THE NEXT DAY I PICKED UP THE CAR AND HAD TO PAY $30 FOR THE RENTAL AND $108 FOR MY DEDUCTIBLE. REGARDING THE BRAKES. I DECIDED TO HAVE THE BRAKES FIXED AT MIDAS BECAUSE I WAS NOT HAPPY WITH THE SERVICE AT DODGE. THE MECHANIC AT MIDAS REMOVED THE PADS AND THE CALIBER AND INFORMED ME THAT THE PINS THAT GO INTO THE CALIBER WERE STRIPPED. HE STATED THAT THIS IS A COMMON THING THAT THEY HAVE SEEN WITH THE DODGE TRUCKS. THEY HAD TO TAP AND INSTALL A HELI-COIL. I PICKED UP THE CAR AND HAD TO PAY $30 FOR THE RENTAL AND $108 FOR MY DEDUCTIBLE. THE ENTIRE FEE FOR THE BRAKE SERVICE WITH THE ADDITIONAL PARTS THAT INCLUDED A HELI-COIL KIT AND SERVICE CAME TO $292.13. THE TWO DAY EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH AND WALLET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067691April 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON APRIL 20 MY WIFE TOOK OUR 2002 DODGE DURANGO TO THE DEALERSIP TO HAVE A PA INSPECTION PERFORMED. THE INSPECTION IN 2003 WAS ROUTINE AND SHOWED NO SIGNS OF ABNORMAL WEAR. SINCE THE LAST INSPECTION MY DROVE THE DURANGO 10,010 MILES. THE VEHICLE IS GARAGED EACH NIGHT AT OUR HOME. THE INSPECTION MECHANIC AT THE DEALERSHIP FAILED OUR DURANGO DUE TO THE LEFT FRONT BRAKE ROTOR BEING SEVERLY RUSTED. EVEN THE RETAINING CLIPS THAT HOLD THE BRAKE PADS IN PLACE ARE RUSTED OFF AFTER ONLY 10,010 MILES FROM LAST YEAR. HOW CAN A BRAKE ROTOR BECOME RUSTED WHEN IT IS BEING DRIVEN EACH DAY BY MY WIFE. HER WORK IS EIGHT MILES FROM OUR HOME, ONE WAY. I SUSPECT THE ROTOR IS MADE FROM DEFECTIVE STEEL. WE HAVE ALL THE SERVICE RECORDS AS THE DEALERSHIP SERVICES THE DURANGO WHEN NEEDED. TOTAL MILEAGE ON THE VEHICLE IS 22,458 OVER 2 YEARS. WE ARE PAYING TO HAVE THE WORK COMPLETED BUT FEEL THE ROTORS ARE DEFECTIVE AS ARE THE BRAKE PADS. I MYSELF INSPECTED THE ROTOR AND FOUND THE AXEL TO BE RUSTING ALONG WITH THE SPINDLE ARM ATTACHED TO POSSIBLY DEFECTIVE BALL JOINTS.. COMMON FOLKS SUCH AS MYSELF AND MY WIFE DEPEND ON YOUR AGENCY TO REPRESENT US. HAD WE KNOW OF THE POOR QUALITY OF THE DURANGO WE NEVER WOULD HAVE SPENT OUR MONEY ON IT. I HAVE CONTACTED DODGE CUSTOMER SERVICE AND THEY HAVE BEEN OF NO HELP. I HAVE INSTRUCTED THE MECHANIC AT THE DEALERSHIP TO GIVE ME BACK ALL THE PARTS BEING REPLACED SO I WILL HAVE THEM FOR EVIDENCE. I ALSO HAVE THE SUPPORTING PAPERWORK. UNSAFE VEHICLES SHOULD NOT BE ALLOWED ON THE HIGHWAYS WHERE PEOPLE CAN GET KILLED. AT 60 MILES PER HOUR IF YOUR ROTOR BREAKS OR THE BALL JOINT POPS OUT SOMEONE WILL BE DEAD. THANK YOU IN ADVANCE FOR YOUR HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067408April 19, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A SQUEAKING NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango