Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10096504October 27, 2004
SUSPENSION
ON OCTOBER 22ND 2004 I TOOK MY 2002 DODGE DURANGO IN FOR ROUTINE SERVICE, AN OIL CHANGE, TIRE ROTATION ETC. IT HAD BEEN RIDING ROUGHER THAN NORMAL AND I HAD NOTICED THAT THE TIRES WERE WEARING UNEVENLY SO I ASKED THEM TO LOOK IT OVER AND SEE IF THERE WAS ANYTHING WRONG. UPON EXAMINING THE VEHICLE THE MECHANIC FOUND THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE CONTROL ARM. MY VEHICLE HAS ONLY 38316 MILES AND HAD TO PUT NEARLY $1000 FOR SOMETHING THAT SHOULD NOT HAVE WORN OUT THAT QUICKLY. HAD I NOT GONE IN FOR ROUTINE MAINTENANCE AT THAT TIME SOMETHING FAR MORE SERIOUS COULD HAVE HAPPENED AND TO MAKE MATTERS WORSE I NOW NEED TO REPLACE MY TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090244October 20, 2004
SUSPENSION:REAR
CONSUMER STATED THAT IN JANUARY 2004 SHE HEARD A NOISE COMING FROM THE REAR END OF THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER, WHO REPAIRED THE VEHICLE. THEN, AGAIN WHILE TAKING A LONG DRIVE, THE CONSUMER HEARD THE SAME KIND OF NOISE. SHE TOOK THE VEHICLE BACK TO THE DEALER, WHO TOLD HER THAT THEY COULD NOT FIND ANYTHING WRONG. BUT THE NOISE KEPT GETTING LOUDER AND LOUDER. THE CONSUMER TOOK IT BACK A THIRD TIME. DEALER KEPT THE VEHICLE THREE WEEKS, REBUILDING THE FRONT END. THIS WAS IN MAY 2004. CURRENTLY, THE CONSUMER HEARD THE SAME KIND OF NOISE. BUT THIS TIME THE CONSUMER WAS ADVISED THEY COULD NOT SOLVE THE PROBLEM. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095568October 11, 2004
SUSPENSION:FRONT
THE FRONT END HAS ALWAYS BEEN LOOSE AND RATTLED. A PART OF THE STEERING CONTROL ARM HAS BEEN REPLACED BUT DID NOT RESOLVE THE SUDDEN PULLING IN EITHER DIRECTION - TOWARD THE RIGHT WHEN CHANGING LANES TO THE RIGHT OR EXITING THE FREEWAY, AND THE SAME THING WHEN MOVING TO THE LEFT, WHEN THE LEFT FRONT CROSSES THE PROTION OF THE ROAD WERE THE LANES JOIN. THE LEFT FRONT RATTLES BAD ENOUGH TO FEEL IN THE STEERING AND FLOOR BOARD, AS WELL AS BEING EXTREAMLY AUDIBLE. THE DEALERSHIP STATES THERE IS NOTHING WRONG WITH THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089778October 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE VEHICLE IN FRONT OF THE CONSUMER SLAMMED ON BRAKES. THE INCIDENT WAS CAUSED BY PITTED ROTORS. THE BRAKE SHOES GRABBED HARD ON THE PITTED ROTORS CAUSED THE ABS TO KICK IN WHICH ALSO CAUSED THE VEHICLE TO JERK IN STOP AND GO MOTION. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096545October 5, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DAIMLER/CHRYSLER SEAT WARMERS CAUSING FIRES, BURNT SEATS, BURNT CLOTHING AND CAUSING INJURIES TO PARAPLEGIC. *SC *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10091391September 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINTS ARE POPPING AND CRACKING WITH EVERY TURN OF MY 2002 DODGE DURANGO. IF THEY FAIL, IT COULD MEAN THE LIFE OF ME, MY HUSBAND AND OUR 4 CHILDREN. DODGE DEALERSHIP WILL NOT RECALL THIS AND I DON'T HAVE THE MONEY TO FIX IT. IT IS CLEARLY A DEFECT IN THE DURANGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091009September 14, 2004
SUSPENSION:FRONT
NOISE AND KNOCKING SOUND COMING FROM FRONT END WHILE DRIVING, COULD ALSO FEEL THE KNOCKING THRU STEERING WHEEL. TOOK VEHICLE TO GOODYEAR TO HAVE TIRES ROTATED AND WAS TOLD BY THEM THAT ALL BALL JOINTS WERE WORN AND WOULD PROBABLY FAIL SOON, POSSIBLY CAUSING AND ACCIDENT. CALLED DEALER AND THEY SAID THEY WOULD REPLACE THE PARTS UNDER WARRANTY (ONLY 28,000 MILES ON VEHICLE), BUT COULDN'T GUARANTEE THAT THEY WOULDN'T HAVE TO BE REPLACED AGAIN IN 30,000 MILES. CONTACTED DODGE AND FOUND OUT THERE WAS NO RECALL ON THIS PROBLEM AND "THERE WAS NOT ENOUGH EVIDENCE OF A PROBLEM TO SUPPORT A RECALL AT THIS TIME", BUT THAT IS NOT WHAT I READ ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091952September 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
CONSUMER RECEIVED A RECALL NOTICE FOR WINDSHIELD WIPERS. HOWEVER, PARTS NEEDED TO REPAIR THE VEHICLE WERE ON NATIONAL BACK ORDER. ALSO, THERE WAS NO DATE AS TO WHEN THE PARTS NEEDED WILL BECOME AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088992September 2, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I'D LIKE TO ADD MY VEHICLE TO THE LIST OF DURANGO'S THAT HAVE HAD THE UPPER BALL JOINT REPLACED. MY DURANGO IS A 2002 WITH 38,000 MI. VERY DISAPPOINTING THAT MY DEALER NEVER MENTIONED THE ONGOING PROBLEM. I HAVE MY VEHICLE IN EVERY 3 MONTHS FOR AN OIL CHANGE AND NOT ONCE DID THEY INSPECT IT. NOW I AM 2,000 MI OVER THE WARRANTY AND NO OFFERS FROM DODGE OR THE DEALER TO FIX IT SO I HAD A LOCAL MECHANIC FIX IT FOR ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090242September 1, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
CONSUMER COMPLAINED ABOUT THE DIFFERENTIAL SYSTEM. VEHICLE HAD BEEN TO THE DEALER SEVERAL TIMES AND HAD THE REAR END AND FRONT SUSPENSION REBUILT. CURRENTLY, DIFFERENTIAL MALFUNCTIONED AGAIN, CAUSING FRONT END TO LOCK UP. DEALER CLAIMED THEY DID NOT HEAR ANY NOISE, AND THAT THERE WAS NOTHING THEY COULD DO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091543August 30, 2004
POWER TRAIN
VEHICLE'S DRIVE SHAFT FELL OFF WHILE DRIVING.*MR WHILE DRIVING THE CONSUMER NOTICED BLACK SMOKE COMING FROM THE TAILPIPE. A FEW SECONDS LATER THE DRIVESHAFT FELL FROM UNDERNEATH THE VEHICLE. THE CONSUMER WAS ABLE TO MANUEVER THE TRUCK ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THREE WEEKS LATER AN INSPECTOR WAS SENT TO THE DEALER TO CHECK ON THE VEHICLE. AT THAT TIME THE CONSUEMR WAS TOLD THAT THEY COULD NOT PROVIDE ANY FINANCIAL ASSISTANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088661August 27, 2004
SUSPENSION:FRONT
VISITED YOUR WEBSITE TO CHECK ON REPORTS BECAUSE WE HAVE A 2002 DURANGO R/T WHICH IS OMMITING A SMALL CONSTANT SQEAKING NOISE FROM BOTH SIDES AT THE FRONT OF THE VEHICLE AND AM HORRIFIED TO READ ABOUT THE PROBLEMS PEOPLE HAVE BEEN HAVING WITH BALL JOINTS. I AM EXTREMELY WORRIED NOW AND WANT TO KNOW IF I CAN GET THE DEALERS ANYTHING ABOUT IT AT NO COST TO ME OR IF IT IS STILL AT THE STAGE WHERE IT HAS NOT BEEN ACKNOWLEDGED BY THEM AND WILL NOT BE UNTIL SOMEBODY DIES AS USUAL. THE ISSUE WITH THE WIPER MOTOR I PRESUME I CAN MAKE AN APPOINTMENT WITH A LOCAL DEALER AND HAVE THIS CHANGED FREE OF CHARGE. I LOOK FORWARD TO YOUR REPLY, MANY THANKS NEILL GRIFFIN . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089542August 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WHILE BRAKING STEERING PULLED TO THE LEFT. FRONT CALIPER FAILED. SMOKE STARTED TO COME FROM THE FRONT END OF THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083810August 20, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED INTERMITTENTLY. THIS CAUSED POOR VISIBILITY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE THE VEHICLE HOME. *AK RECALL#04V216000. *SC THE WINDSHIELD WIPERS DID NO OPERATE CORRECTLY WHEN IN THE INTERMITTENT SETTING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088050August 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TOOK VEHICLE TO DEALER FOR A SCHEDULED APPOINTMENT TO HAVE THE TIRES CHANGED. UPON HAVING THE TIRES CHANGED MACHANIC DETERMINED THAT THE TOP BALL JOINTS BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080217August 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER THE WINDSHIELD WIPERS FAILED. THIS CAUSED POOR VISIBILITY TO THE DRIVER. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED AND REPLACED IT. THE PROBLEM RECURRED. *AK THE CONSUMER CONTINUED TO HAVE THE MOTOR REPLACED EACH TIME IT FAILED. THE CONSUMER THEN RECEIVED A RECALL NOTICE FOR THE WIPER MOTOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087240August 5, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:WHEEL BEARING
CONSUMER NOTICED THAT THE RIGHT FRONT WHEEL HAD A LOT OF PLAY IN IT WHILE THE VEHICLE WAS LIFTED HAVING AN OIL CHANGE PERFORMED. VEHICLE WAS TAKEN TO A DEALERSHIP TO HAVE THE WHEEL INSPECTED. DEALERSHIP INDICATED AFTER INSPECTING THE VEHICLE THAT FRONT BALL JOINTS, LEFT OUTER TIE ROD, AND THE RIGHT FRONT WHEEL BEARING NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082949July 29, 2004
SUSPENSION:FRONT
AFTER NOTICING STRANGE NOISES FROM THE FRONT SUSPENSION OF THE 2002 DURANGO, I TOOK IT TO THE DELAERSHIP. THYE COULD NOT IDENTIFY ANY PROBLEMS. OVER THE NEXT FEW MONTHS THE NOISES HAVE BECOME MORE PRONOUNCED, AND NOW SEEM TO COEM FROM EVERY TIRE/ CORNER OF THE VEHILCE. TOOK THE TRUCK IN A SECOND TIME- NOTHING COULD BE FOUND, DEALER SAID THEY TEST DROVE THE VEHICLE DOWN THE VERY SAME ROAD THAT I HEAR THE NOISES- LIKE A LOOSE MECHANICAL CONNECOION, AND A FEW SQUEAKS, AND RATTLES. WILL TAK CAR IN FOR THIRD TIME 7/30/04- I HOPE THEY CAN FIX THE PROBLEM ON THIS $35000 TRUCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082608July 25, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINTS CHECKED, FOUND OVER .500 VERTICAL TRAVEL IN BOTH, RETAINED DEFECTIVE PARTS. MILAGE AT TIME OF REPAIR WAS 80,000. DUE TO LACK OF REPLACEMENT BALL JOINTS, BOTH UPPER CONTROL ARM ASSEMBLIES WERE REPLACED AT A COST OF OVER $1000, PAID BY ME. REPAIR DATE WAS 1-24-2004. THE DEFECTIVE PARTS WERE REPLACED WITH EXACTLY THE SAME UNIT. CURRENT MILAGE ON MY VEHICLE IS APPROX 106,000. I WILL NEED TO REPLACE THE BALL JPINT ASSEMBLIES FOR A SECOND TIME WITHIN THE NEXT 12 MONTHS. WHEN IS NHTSA GOING TO FORCE CHRYSLER TO RECALL THIS DANGEROUSLY DEFECTIVE VEHICLE AND REPAIR THEM WITH REDESIGNED BALL JOINTS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082616July 25, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
HEAR RATLING IN FRONT SUSPENSION. DEALER INVESTIGATION REVEALED PREMATURE WEAR OF BALL JOINTS. DEALER SUGGESTED TO WAIT, AS A POSSIBLE RECALL MAY OCCUR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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