Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10716521May 14, 2015
ENGINE, SEAT BELTS, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNED A 2002 CHEVROLET SILVERADO 2500 HD. WHILE DRIVING APPROXIMATELY 75 MPH, A MESSAGE INDICATING THAT THE ENGINE OVERHEATED DISPLAYED AND SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE FLAMES QUICKLY SPREAD TO THE CABIN OF THE VEHICLE. WHILE THE FLAMES WERE INSIDE THE CABIN, THE CONTACT ATTEMPTED TO EXIT THE VEHICLE BUT THE DRIVER SIDE SEAT BELT WOULD NOT IMMEDIATELY UNLOCK. THE SEAT BELT FINALLY UNLOCKED, BUT THE DRIVER SIDE DOOR WOULD NOT UNLOCK. THE DOOR EVENTUALLY UNLOCKED AND THE CONTACT WAS ABLE TO EXIT THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 247,433.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10715816May 11, 2015
SERVICE BRAKES
I OWN A 2002 CHEVROLET SILVERADO LS HD2500, ORIGINAL OWNER PURCHASED IN JUNE OF 2002, CURRENTLY HAVE 71,000 MILE, BEAUTIFUL TRUCK VERY WELL MAINTAINED. THIS IS MY SECOND COMPLAINT BEING FILED ON THIS VEHICLE CONCERNING MY BRAKES. MY FIRST COMPLAINT WAS FILED IN MARCH OF 2014, WHEN MY BRAKE LINES RUSTED THROUGH AND I WAS LEFT WITH NO BRAKES. AFTER SEARCHING ON-LINE, I FOUND THAT THIS IS A KNOWN PROBLEM FOR THESE VEHICLES AND THERE IS A RECALL ON SOME OF THESE VEHICLES, BUT NOT ALL OF THEM. MY COMPLAINT TODAY ALSO HAS TO DO WITH MY BRAKES. ONCE AGAIN, I FOUND THAT SOME OF THE VEHICLES HAVE A RECALL, BUT NOT ALL OF THEM . THE ANTI-LOCK BRAKE SYSTEM WOULD ACTIVATE, CAUSING MY BRAKES TO NOT WORK. IF I WANTED TO STOP, I COULDN'T SLOW DOWN TO STOP, I WOULD HAVE TO BRAKE HARD TO STOP MY VEHICLE, IF I TRIED TO SLOW DOWN TO STOP, MY ANTI-LOCK BRAKE SYSTEM WOULD ACTIVATE, CAUSING MY BRAKES TO NOT WORK. I DID CONTACT GM, AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO TO HELP RESOLVE THIS PROBLEM WITH MY VEHICLE BECAUSE MINE WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH SOME OF MY YEAR, MAKE AND MODEL HAD A RECALL NOTICE. THEY ARE WELL AWARE OF THIS PROBLEM, BECAUSE THEY DO HAVE A BULLETIN OUT INFORMING THE DEALER HOW TO RESOLVE THIS PROBLEM. ONCE AGAIN, THIS IS THE BRAKE SYSTEM, VERY DANGEROUS, COULD BE FATAL. NOT SURE WHY THIS ISN'T A PRIORITY TO RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715679May 11, 2015
SERVICE BRAKES
UNLOADING MY BOAT, BRAKE PEDDLE WENT DOWN TO FLOOR,DIDNNT KNOW WHAT HAPPENED, NO LIGHT APPEARED ON DASH, SECONDARY BREAKS DIDNT WORK EITHER, HELD WITH PARKING BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712757April 24, 2015
SERVICE BRAKES
I WAS ATTEMPTING TO HITCH UP MY TRAVEL TRAILER WHEN I NOTICED THAT THE BRAKE PEDAL BEGAN SINKING TO THE FLOOR. I PULLED AWAY FROM THE CAMPER AND TRIED TO PARK AWAY FROM IT AND LOST ALL BRAKE PRESSURE AND COLLIDED WITH MY GARAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10711830April 20, 2015
SERVICE BRAKES
WITHOUT ANY WARNING AND FORTUNATELY AT LOW SPEED THE DRIVER'S SIDE REAR BRAKE LINE DEVELOPED A MAJOR LEAK. DESPITE GM'S CLAIM THAT AN INCIDENT SUCH AS THIS DOES NOT RESULT IN INADEQUATE BRAKING, IT WAS DIFFICULT TO STOP THE TRUCK. FURTHER INSPECTION OF THE BRAKE LINES YIELDED CONSIDERABLE CORROSION IN OTHER AREAS. CONTACTING THE DEALER WHERE I PURCHASED THE TRUCK REVEALED THE HIGH COST TO REPAIR THIS ISSUE, DESPITE THE FACT THAT IT IS A MAJOR SAFETY ISSUE WITH THE TRUCK. THE DEALER ALSO MADE NOTE THAT I SHOULD CONSIDER REPLACING THE FUEL LINES. CONTACTING GENERAL MOTORS YIELDED THE RESPONSE THAT THIS IS A MAINTENANCE ISSUE AND THAT THEY COULD DO NOTHING TO ASSIST ME. I DO CONSIDER OTHER COMPONENTS IN THE BRAKING SYSTEM TO BE MAINTENANCE ITEMS, NOT THE BRAKE LINES. BRAKE LINE FAILURE CAN RESULT IN IMMEDIATE CATASTROPHIC RESULTS WITH ABSOLUTELY NO WARNING. MY EXHAUST SYSTEM IS THE SAME AGE AS MY BRAKE LINES AND IS IN EXCELLENT CONDITION DESPITE THE SAME ENVIRONMENTAL EXPOSURE AS MY BRAKE LINES. GENERAL MOTORS NEEDS TO ADDRESS THIS SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706510April 19, 2015
SERVICE BRAKES
RUSTY BRAKE LINE BROKE. LOST BRAKE CONTROL FOR ENTIRE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705766April 15, 2015
SERVICE BRAKES
I WAS DRIVING HOME IN MY 2002 SILVERADO 2500 HD, WHEN I CAN TO A STOP AT THE STOP SIGN, MY BRAKE PEDAL WENT TO THE FLOOR AND I COULD NOT STOP. MY TRUCK WENT THROUGH THE INTERSECTION, BUT LUCKILY THERE WAS NO ONCOMING TRAFFIC. I BROUGHT MY TRUCK TO A LOCAL AUTO REPAIR SHOP, WHERE THEY REPLACED JUST FAULTY BRAKE LINES DUE TO THEM RUSTING OUT PREMATURELY. MY REPAIR BILL WAS OVER $1500 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705633April 14, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
WHEN YOU ARE TRAVELING REAL SLOW OR PARKING THE ANTILOCK BRAKES KICK IN MAKING I DIFFICULT TO STOP. I TALKED TO CHEVROLET CUSTOMER SERVICE AND THEY WILL DO NOTHING FOR ME. ALTHOUGH IT IS THE SAME DESIGN ISSUE THAT THEY HAVE RECALLED ON RECALL #05V37900, THE SAY MY TRUCK IS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703469April 3, 2015
SERVICE BRAKES
RUSTED OUT BRAKE LINE TO REAR BRAKES ALONG FRAME RAIL ON MY 2002 SILVERADO 4 X 4. THANK GOD NO ONE WAS INJURED. THIS TRUCK I PURCHASED BRAND NEW AND HAS NEVER SEEN ANY WINTER WEATHER UNTIL 2013. I WAS INVOLVED IN A UNRELATED ACCIDENT IN JAN. 2013 AND THE TRUCK SAT AT A BODY SHOP UNTIL THE END OF MAY 2013. THIS YEAR I HAD TO USE MY TRUCK. SHOULD A BRAKE LINE HAVE RUSTED THRU PREMATURELY? I DON'T THINK SO. I THINK GM SHOULD BE ACCOUNTABLE FOR THIS FAILURE AND REIMBURSE ALL PEOPLE AFFECTED BY THIS SUBSTANDARD PART FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702049March 26, 2015
SERVICE BRAKES
ABOUT TWO DAYS AGO WHEN I PUSHED MY BRAKES THEY FELT SPONGY AND WHEN I PULLED INTO MY DRIVEWAY I COULD SMELL BRAKE FLUID.TODAY I WENT TO MOVE THE TRUCK TO CHECK IT OUT. THE BRAKES WERE EVEN MORE SPONGY,SO I PUSHED THEM HARD AND THE BRAKE LINE RUPTURED ABOVE THE FUEL TANK.THE FRONT BRAKES WOULD NOT STOP THE TRUCK, SO I HAD TO USE THE TRANSMISSION TO STOP THE TRUCK. IT MUST HAVE SPRUNG A SMALL LEAK TWO DAYS AGO WHEN I NOTICED THE FLUID SMELL AND SPONGY FEEL.GOOD THING I WASN'T DRIVING ON THE ROAD WHEN IT BURST TODAY, BECAUSE IT WOULD NOT HAVE STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701268March 23, 2015
SERVICE BRAKES
MY CHEVROLET SILVERADO PICKUP (1500 4X4) HAS EXPERIENCED THREE MAJOR BRAKE FAILURES. THE FIRST FAILURE WAS WHILE DRIVING AND APPROACHING A STOP SIGN. WHEN I ATTEMPTED TO BRAKE, MY FOOT WENT TO THE FLOOR. AFTER PUMPING A FEW TIMES, THE TRUCK SLOWED BUT WITH LITTLE STOPPING POWER. THE VEHICLE WAS IMMEDIATELY TOWED AND BRAKE FLUID WAS ACTIVELY DRIPPING FROM THE LINES. THE SECOND FAILURE WAS ABOUT A YEAR LATER WHILE DRIVING AT LOW SPEEDS (<5 MPH) WHILE PARKING. AGAIN, MY FOOT WENT TO THE FLOOR BEFORE THE ABS SYSTEM ACTIVATED (COMPLETELY DRY CONDITIONS) WITH ESSENTIALLY NO STOPPING POWER (ABS ACTIVATION BUT NO BRAKING POWER). THIS RESULTED IN AN ACCIDENT AS THE TRUCK DID NOT HAVE ENOUGH ROOM TO EFFECTIVELY STOP (THANK GOODNESS THE CAR IN THE PARKING SPACE IN FRONT OF MY WAS UNOCCUPIED). AFTER BEING REPAIRED BY THE DEALER (TWICE), THE PROBLEM JUST OCCURRED AGAIN (APPROX. 2 YEARS LATER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695319March 19, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE ABS SYSTEM ENGAGED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SPEED SENSOR ERRATIC NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694311March 15, 2015
SERVICE BRAKES
I OWN A 2002 CHEVY SILVERADO, AND I HAVE HAD THE BRAKES FAIL ON ME MULTIPLE TIMES THE FIRST TIME I ENCOUNTERED THIS ISSUE WAS IN EARLY JANUARY WHEN I WAS DRIVING TO SCHOOL AND I APPROACHED A STOP SIGN AND WHEN I WENT TO SLOW DOWN I HAD NO BRAKES AND MY VEHICLE ROLLED INTO THE STREET LUCKILY I WASN'T GO VERY FAST AND THERE WERE NO CARS COMING SO I DIDN'T GET HIT. THE REPAIRS COST ME 175$, THAT WAS REPAIRING THE PROBLEM TO BARE MINIMUM (SINGLE BRAKE LINE REPLACEMENT). AFTER I FIXED THAT ISSUE I RAN INTO ANOTHER PROBLEM, THE ABS BRAKE SYSTEM WILL NOW SPONTANEOUSLY TURN ON WHEN I COME TO A STOP, IT RESULTED IN A THREE CAR CRASH, I WAS GOING TO BACK INTO A PARKING SPOT AND WHEN I PULLED MY TRUCK FORWARD I TRIED TO STOP AND THE ABS LOCKED UP MY TRUCKS BRAKES (NOT SLIPPERY OUT) AND FORCED ME TO HIT TWO OTHER VEHICLES, ONE WAS MAJORLY DAMAGED AND ANOTHER WITH MINOR YET STILL SEVERE DAMAGE, THIS ACCIDENT ENDED WITH ME PAYING MORE IN INSURANCE AND HAVING TO FIX THE DAMAGES ON MY OWN VEHICLE OUT OF POCKET. I WILL ALSO IN THE VERY NEAR FUTURE NEED TO REPLACE ALL MY BRAKE LINES BECAUSE THEY ARE ON THE VERGE OF FAILING AND I AM BEING PRICED NEAR 900$ FOR THE REPAIRS, I AM NOT SURE HOW MUCH THE ABS PROBLEM IS GOING TO BE BECAUSE THE TRUCK HAS BEEN PARKED EVER SINCE THE INCIDENT, THE BRAKES ARE COSTING ME A LOT OF MONEY AND HARDSHIP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10694288March 14, 2015
SERVICE BRAKES
WENT TO GET SAFETY CHECK, MECHANIC NOTICED BRAKE FLUID LEAKING FROM UNDERCARRIAGE AND NOTICED LEAK IN BRAKE LINE. BRAKE LINE CORRODED AND RUSTY WITH PUNCTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693632March 11, 2015
SERVICE BRAKES
WENT TO STOP FOR A RED LIGHT. BRAKE PEDAL WENT RIGHT TO THE FLOOR. HAD TO SWERVE NOT TO HIT THE CAR IN FRONT OF ME AND SWERVE AGAIN NOT TO KILL THE GUY WALKING ON THE SHOULDER OF THE ROAD. THIS IS UNACCEPTABLE I HAVE DRIVEN LOTS OF CAR INTO THE GROUND NEVER HAS THIS EVEN BEEN A THOUGHT. ALL BRAKE LINES NEEDED TO BE REPLACED 1100 DOLLARS LATER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692376March 5, 2015
SERVICE BRAKES
I WAS TRAVELING AT APPROXIMATELY 5 MPH APPROACHING AN INTERSECTION AND APPLIED MY BRAKES. I COULD FEEL THE ABS SYSTEM FUNCTIONING AS I WAS ON A SNOW-COVERED ROAD. AFTER ABOUT 1-2 SECONDS OF ABS ACTIVATION, THE BRAKE PEDAL LOST ALL PRESSURE AND CONTINUED TO THE FLOORBOARD. I WAS ABLE TO COAST TO A STOP AND COULD SEE THE BRAKE LINE LOCATED ON THE DRIVER SIDE UNDER THE DRIVER SEAT, SQUIRTING BRAKE FLUID ONTO THE GROUND EACH TIME I ENGAGED THE BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691407March 2, 2015
SERVICE BRAKES
BRAKE LINE UNDER DRIVER SIDE FRAME ARE COMPLETELY CORRODED AND ONE RUPTURED AND MY BRAKES TO FAIL ABOUT 90 % COULD BARELY COME TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691417March 2, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. WHILE SLOWING DOWN AT A STOP LIGHT AT APPROXIMATELY 5 MPH, THE BRAKE PEDAL FAILED TO RESPOND AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL SEVERAL TIMES TO STOP THE VEHICLE. ONCE THE VEHICLE STOPPED, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. HOWEVER, THE BRAKES WERE REPLACED AND THE FAILURE PERSISTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 04/06/15*LJ UPDATED 9/27/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691386March 1, 2015
SERVICE BRAKES
WHILE DRIVING , HAD TO MAKE A SUDDEN STOP, APPLED THE BRAKE PEDDLE HARD, BRAKES APPLED THEN WENT DOWN TO TO FLOOR. BRAKE LINES BEHINE THE CAB RUPTURD, DO TO BADLY RUSTED LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681738February 6, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BRAKE LINE WAS RUSTED AND THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. ...UPDATED 03/31/15 *BF UPDATED 6/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado