Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10246899October 28, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY 2002 CHEVY SUBURBAN REAR LIFT GLASS HAS SEPARATED AT BOTH HINGES. IT IS CURRENTLY BEING HELD IN PLACE WITH 100 MILE AN HOUR TAPE WHILE I AM TRYING TO FIND REPLACEMENT GLASS. APPARENTLY CHEVY WILL NOT RECALL THIS ALTHOUGH IT SEEMS TO BE VERY COMMON AND IS AN OBVIOUS HAZARD SHOULD THE GLASS FLY OFF ONTO A VEHICLE BEHIND ME. THE CHEVY DEALERSHIP IS CHARGING ~$900 FOR THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246829October 27, 2008
AIR BAGS, SEAT BELTS
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. WHILE DRIVING 30 MPH, THE CONTACT STRUCK A DEER AND SWERVED INTO A DITCH. HIS CHEST SLAMMED INTO THE STEERING WHEEL AND WAS INJURED. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT RETRACT. THE DRIVER'S SIDE BUMPER WAS CRUSHED INTO THE FRONT GRILL ALL THE WAY ACROSS TO THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT CALLED THE INSURANCE AGENT, BUT NO POLICE REPORT WAS FILED. HE WAS THE ONLY OCCUPANT IN THE VEHICLE AND THE SEAT BELT WAS WORN PROPERLY AT THE TIME OF THE CRASH. THERE WAS NO MAINTENANCE PERFORMED ON THE AIR BAGS OR SEAT BELT PRIOR TO THE FAILURES. THE CONTACT FILED A COMPLAINT WITH GM CONCERNING HIS AIR BAGS AND SEAT BELT (COMPLAINT NUMBER 71-670143505). GM IS NOT TAKING RESPONSIBILITY FOR THE AIR BAG FAILURE. IN ADDITION, NO ONE CAME OUT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 61,752.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10246074October 20, 2008
STRUCTURE, SUSPENSION:FRONT:HUB, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
STOPPING THE VEHICLE, THE ANTI-LOCK BRAKES WOULD KICK IN AT AROUND 3 TO 5 MILES PER HOUR AND THE VEHICLE WOULD NOT STOP, WOULD ROLL A FEW MORE FEET. ALMOST HIT A WOMAN AND CHILD IN CROSS WALK, HAD TO STAND UP ON BRAKES. THIS NOT STOPPING HAPPENED 5 OR 6 TIMES, THIS WAS THE CAME REACTION AS IN 2005 RECALL, CALLED GM. GM CHEVROLET CUSTOMER ASSISTANCE CENTER SAID, GO AND GET THIS PROBLEM CONFIRMED BY A GM DEALERSHIP, DID OCT. 9, '08 AND THEY SAID CORROSION BUILD IN SAME AREA, BUT BECAUSE RIGHT FRONT HUB WAS REPLACED WITH A NON GM PART (AFTER MARKET PART) THEY HAVE NO RESPONSIBILITY. THIS HUB CAME WITH THE SENSOR ATTACHED. IN 2005 MY 2002 CHEVROLET SILVERADO WAS ISSUED A RECALL FOR SEVERE CORROSION AREA BETWEEN THE FRONT HUB/BEARING ASSEMBLY AND THE WHEEL SPEED SENSOR. THEY FOUND THE LEFT SIDE SENSOR WAS MISSING AN O-RING, THEY INSTALLED UNDER THE RECALL. THE VEHICLE IS DOING THE SAME THING AND A LOCAL DEALERSHIP SERVICE DEPARTMENT CONFIRMED THIS SAME CORROSION PROBLEM. CALLED CHEVROLET CUSTOMER ASSISTANCE CENTER OCT 10, 08. GM CHEVROLET CUSTOMER ASSISTANCE CENTER CALLED ME MONDAY OCT, 20, '08 AND SAID THAT ONCE THE RECALL WAS FIXED, (HOW DID THEY FIX CORROSION) THE SAME PROBLEM IS NOW MY PROBLEM. WHEN I DROPPED OFF THE VEHICLE THE BRAKES WERE BAD, WHEN I PICKED IT UP AT THE END OF THE DAY THEY WERE 10 TIME WORSE, REALLY UNSAFE TO DRIVE. THEY DID NOT CHARGE ME A DIME, SAID THAT THEY WOULD WORK IT OUT WITH LOCAL REP. I WILL GET THE VEHICLE FIXED, BUT HOW DOES THIS CORRECT THE PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246079October 20, 2008
ENGINE AND ENGINE COOLING
CHEVROLET 2500HD W/ 8.1 LITER ENGINE, STALLS AND HESITATES. THE ENGINE WILL USUALLY RESTART BUT WILL STALL AGAIN. I STALLED IN AN INTERSECTION AND WAS NEARLY STRUCK BY A FORD MUSTANG. DEALERSHIP DIAGNOSIS - CRANKSHAFT POSITION SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244519October 6, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE BRAKE LINES AND DRUMS CORRODED SEVERAL TIMES. THE DEALER REPLACED THEM AFTER THE FIRST FAILURE; HOWEVER, THE ISSUE RECURRED. THE MANUFACTURER STATED THAT THEY WOULD EXTEND THE WARRANTY FOR THE LUBRICATION AND OIL CHANGE ONLY. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244557October 6, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. AFTER HAVING THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK), IT IS CURRENTLY BEGINNING TO FAIL. WHEN APPROACHING A STOP, THE CONTACT MUST APPLY EXTREME PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 50,229 AND FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244320October 3, 2008
STEERING
2002 CHEVY SILVERADO TRUCK HAS STEERING POPPING. REPAIRED ONCE UNDER WARRANTY. NOW I AM HAVING THE SAME PROBLEM. THE TRUCK ONLY HAS 36,000 MILES AND IS IN GREAT SHAPE OTHERWISE. I RESEARCHED ONLINE AND FOUND OUT THAT OTHERS WERE HAVING THE SAME PROBLEM OVER AND OVER. THIS COULD BECOME A SERIOUS PROBLEM IF THE STEERING FAILS. G.M. SHOULD RECALL THIS AND TAKE CARE OF KEEPING THEIR CUSTOMERS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243577September 26, 2008
SERVICE BRAKES, HYDRAULIC
SUDDEN METAL HYDRAULIC BRAKE LINE RUPTURE ONE OF TWO BRAKE LINE RUNS BETWEEN THE MASTER CYLINDER AND ABS FRAME MOUNTED CONTROLLER RUPTURED. THE EXTERIOR APPEARANCE OF THE LINE IS EXTREMELY RUSTY. THE LINE IS IN A BUNDLE OF FOUR LINES - TWO GOING TO THE ABS CONTROLLER AND TWO RETURNING FROM THE ABS CONTROLLER TO EACH OF THE TWO FRONT WHEELS. THE OTHER THREE LINES HAVE EXTREMELY RUSTY SURFACES AND APPEAR NEAR RUPTURE AS WELL. THE FAILURE OCCURRED WHEN BRAKING FOR A TRAFFIC LIGHT AND WAS MADE APPARENT BY THE BRAKE PEDAL SUDDENLY DROPPING TO THE FLOOR. NO ACCIDENT OR INJURIES OCCURRED. THE FAILURE IS NOT YET CORRECTED. I HAVE ONLY CALLED REPAIR SHOP FOR ESTIMATE. THE ESTIMATE WAS $400 TO $600 PER LINE OR $1600 TO $2400 FOR REPLACING ALL FOUR LINES BASED ON MATERIAL COST PLUS $82 / HR LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243582September 26, 2008
SERVICE BRAKES, ELECTRIC
FRONT WHEEL ABS SENSOR FAILURE (2 TIMES) - WHEN STOPPING, THE ABS CONTROLLER MODULATES THE BRAKE HYDRAULIC PRESSURE CAUSING LONG STOP DISTANCES. THIS FIRST INCIDENT OCCURRED IN 2004 WHEN THE VEHICLE WAS TWO YEARS OLD AND AGAIN IN 2007 WHEN THE VEHICLE WAS FIVE YEARS OLD. CONSEQUENCES BOTH TIMES WERE NEAR MISSES OF THE CAR IN FRONT OF ME. I WAS ABLE TO STOP THE VEHICLE WITH THE EMERGENCY BRAKE BOTH TIMES BEFORE COLLISION. THE FIRST TIME ONE FRONT WHEEL ABS SENSOR WAS REPLACED BY DEALER AT NO CHARGE UNDER WARRANTY. THE SECOND TIME BOTH FRONT WHEEL ABS SENSORS WERE REMOVED AND COATED WITH AN ANTI-CORROSIVE MATERIAL BY THE DEALER AT NO CHARGE UNDER NHTSA RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243585September 26, 2008
SERVICE BRAKES, HYDRAULIC
INBOARD DISC BRAKE PADS BOTH FRONT AND REAR QUICKLY LOSE CONTACT WITH BRAKE ROTOR AFTER REPLACEMENT - I HAVE BEEN PLAGUED WITH POOR PERFORMING BRAKES SINCE PURCHASE. THE INBOARD BRAKE PAD DOES NOT SELF ADJUST TO MAINTAIN CONTACT WITH THE ROTOR. INSTEAD IT SEIZES IN ITS STAINLESS STEEL ANTI-RATTLE GUIDES. SOMETIMES IT COCKS TO ONE SIDE, SOMETIMES IT IS PARALLEL TO THE ROTOR. THIS CAUSES SEVERAL PROBLEMS - FIRST LOST OF BRAKE PERFORMANCE WITH LONG STOPPING DISTANCES BECAUSE THE SEIZED PAD IS INEFFECTIVE-THIS IS A SAFETY ISSUE, SECOND THE SEIZED PAD DOES NOT CLEAN THE ROTOR SURFACE CAUSING PREMATURE RUSTING AND SHORT ROTOR LIFE. MY ROTORS NEED REPLACING EVERY YEAR OR TWO BECAUSE OF RUST ON THE INBOARD SURFACE. I HAVE GONE THROUGH THE FOUR ORIGINAL ROTORS AND 12 REPLACEMENT ROTORS IN 47000 MILES AND SIX YEARS SINCE NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242562September 17, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 2500 HD. WHILE DRIVING APPROXIMATELY 20 MPH AND APPROACHING A STOP SIGN, THE ANTILOCK BRAKING SYSTEM BEGAN TO PULSATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS UNABLE TO STOP AND THE FAILURE PERSISTED. THE CONTACT TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE FAILURE WAS DUE TO CORROSION OF THE ANTILOCK BRAKE SYSTEM. SHE WAS INFORMED THAT THERE WAS A RECALL FOR THIS SPECIFIC COMPONENT AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS EXCLUDED AND STATED THAT THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT MILEAGE WAS 38,000 AND FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242201September 15, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHEN APPROACHING A STOP SIGN OR TRAFFIC LIGHT, THE ABS ENGAGES TOO EARLY AND THE BRAKE PEDAL VIBRATES. THE VEHICLE WAS TAKEN TO A SERVICE STATION AND IT WAS DISCOVERED THAT THE CALIPERS NEEDED TO BE REPLACED DUE TO RUST BUILD UP. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 105,000 AND FAILURE MILEAGE WAS 10,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240902September 4, 2008
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 CHEVY SILVERADO 2500HD WITH A 8.1. TWO MONTHS AGO THE TRUCK JUST STALLED WHILE I WAS DRIVING IT AND THEN IMMEDIATELY RE-STARTED. SINCE THEN THERE HAVE BEEN SEVERAL OCCASIONS WHERE THE TRUCK SIMPLY SHUTS OFF WHILE I AM DRIVING. IT HAS BECOME PROGRESSIVELY DIFFICULT TO RESTART THE ENGINE. I STALLED OUT IN THE MIDDLE OF AN INTERSECTION THE OTHER DAY AND SAT THERE FOR 2-3 MINUTES TRYING TO START THE TRUCK. THERE SEEMS TO BE NO RHYME OR REASON TO WHEN OR WHY THIS HAPPENS. MY ENGINE LIGHT HAS NEVER BEEN TRIPPED BY THIS PROBLEM. AFTER READING THE TROUBLE CODES AND CONSULTING WITH SEVERAL MECHANICS WE DETERMINED THE PROBLEM TO BE THE CRANK SHAFT POSITION SENSOR. AS I READ THROUGH COMPLAINTS ON THIS WEBSITE I NOTICE THIS IS A FAIRLY COMMON PROBLEM. IT IS ALSO VERY DANGEROUS. WITH THE AMOUNT OF COMPLAINTS AND THE LEVEL OF DANGER ASSOCIATED WITH THIS I WOULD HOPE THIS WOULD BE RECALLED FOR THE SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240153August 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SUN SHELL GEARS IN AUTOMATIC TRANSMISSION (4L60E) STRIPPED. LOSS OF REVERSE, SECOND AND FOURTH GEARS IN AUTOMATIC TRANSMISSION. 1ST TIME WITH 17,982 MILES ON VEHICLE AND THE 2ND TIME WITH 78,407 MILES ON VEHICLE. DEALER REPAIRED FIRST TIME UNDER WARRANTY. SECOND TIME THEY SPLIT THE REPAIR BILL OF $850.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240146August 28, 2008
STRUCTURE:FRAME AND MEMBERS
THE VEHICLE IS A 2002 SILVERADO 1500. THE FRAME CROSS MEMBER THAT IS LOCATED JUST IN FRONT OF THE GAS TANK HAS RUSTED OUT ON THE BASE OF THE MOUNTS ON EACH SIDE WHERE IT IS CONNECTED TO THE LOWER PART OF THE FRAME. THIS MAKES THE VEHICLE NOT ABLE TO BE INSPECTED IN THE STATE OF VERMONT. THE REGIONAL CHEVY REP SAID IT ISN'T A COMMON PROBLEM WHICH LEADS ME TO BELIEVE IT MUST BE A DEFECT IN THE UNDERCOATING DONE ON MY TRUCK THAT ALLOWED THIS DETERIORATION TO HAPPEN. THE TRUCK IS WELL CARED FOR AND SHOULD NOT RUST IN SUCH A BASIC STRUCTURAL COMPONENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239780August 26, 2008
STEERING
I HAVE A 2002 CHEVY SILVERADO 2500 HD TRUCK WITH 80,000 MILES. THE STEERING WHEEL 'PLAY' HAS BECOME PROGRESSIVELY MORE SLOPPY SINCE I PURCHASED THE NEW TRUCK. IT IS DIFFICULT TO SAFELY REMAIN IN MY DESIGNATED LANE WHEN AT HIGHWAY SPEEDS. THERE IS ABOUT 6-8 DEGREES OF STEERING WHEEL TRAVEL FROM SIDE TO SIDE BEFORE THE FRONT WHEELS TURN IN EITHER DIRECTION. ADDITIONALLY, THE STEERING WHEEL COLUMN, STEERING SHAFT, AND INTERMEDIATE SHAFT MAKE CLUNKING NOISES WHILE GOING OVER THE SLIGHTEST BUMP IN THE ROAD, AND WHILE TURNING. THE VIBRATION IS FELT IN THE STEERING WHEEL. IT HAS DONE THIS SINCE THE DAY I PURCHASED IT, AND GROWN PROGRESSIVELY WORSE. MY LOCAL DEALER COULD NOT INITIALLY DIAGNOSE THE PROBLEM (WHILE UNDER WARRANTY). I'VE DISCOVERED A CHEVY SERVICE BULLETIN 02-02-35-006A, WHICH HAS HAD MIXED SUCCESS. ADDITIONALLY, MANY OTHER OWNERS I'VE SPOKEN WITH HAVE HAD IDENTICAL PROBLEMS. (CHEVY SERVICE BULLETIN NO. 00-02-35-003K *JB IDENTIFIES SEVEN DIFFERENT MODELS THAT HAVE THE SAME MECHANICAL PROBLEM.). I AM MOST CONCERNED ABOUT THE POSSIBILITY OF STEERING FAILURE WHILE DRIVING. A RECALL SHOULD BE INITIATED TO REMEDY THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239229August 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE INTO REVERSE, BUT IT WOULD NOT MOVE. THE TRANSMISSION FAILED AND WAS REBUILT; HOWEVER, IT FAILED AGAIN WITHIN 2.5 YEARS. THE FAILURE MILEAGE WAS 119,000 AND CURRENT MILEAGE WAS 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239040August 20, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE FRONT ROTORS ARE RUSTING. THE REAR ROTORS ALSO RUSTED, BUT THEY WERE REPLACED UNDER WARRANTY. THE CURRENT MILEAGE WAS 27,129 AND FAILURE MILEAGE WAS 14,000. UPDATED 09/29/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238723August 18, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 2500 HD. THE CONTACT STATED THAT THE CRANK POSITION SENSOR FAILED WHILE DRIVING LESS THAN 55 MPH. THE VEHICLE COMPLETELY LOST POWER AND SHUT OFF. AFTER A FEW MINUTES, THE VEHICLE RESTARTED. THE DEALER REPLACED THE BATTERY CABLE AND STATED THAT THE FAILURE WAS REMEDIED. THE FOLLOWING DAY, WHILE DRIVING 10 MPH, THE FAILURE RECURRED. THE DEALER PERFORMED A DIAGNOSTIC AND TOOK THE VEHICLE FOR A TEST DRIVE. THE VEHICLE FAILED AGAIN AND THE DEALER STATED THAT THE CRANKSHAFT SENSOR WAS DEFECTIVE. THEY REPLACED THE CRANKSHAFT POSITION SENSOR. THE FAILURE MILEAGE WAS 56,463 AND CURRENT MILEAGE WAS 64,000. UPDATED 10/16/08 *BF THE CONSUMER STATED THE 2002 MODELS WERE RECALLED FOR THIS PROBLEM. UPDATED 10/21/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237507August 8, 2008
TIRES, TIRES:SIDEWALL
I OBSERVED CRACKS IN MY TIRES ABOUT 1 INCH OUT FROM THE RIM. ALL FOUR TIRES ARE STARTING TO CRACK OUT ALONG THE BEAD LINE IN A CIRCLE AROUND THE TIRE. THE DEALER I PURCHASED THESE FROM SAYS IT IS NOT DANGEROUS, BUT HE IS WILLING TO CREDIT A SMALL SUM TOWARDS A NEW SET OF TIRES. WHY WOULD SOMEONE CREDIT YOU IF THE TIRES ARE NOT DEFECTIVE. IT APPEARS THEY ARE TRYING TO COVER THIS UP. MY FAMILY RIDES IN THIS VEHICLE AND NOW I AM CONCERNED FOR THEIR SAFETY. THE DEALER WANTS TO SELL ME A SET OF TIRES JUST LIKE I HAVE AND WILL ONLY CREDIT ME IF I PURCHASE FROM HIM OR HOLT THE TIRES AND CREDIT TILL I NEED A NEW SET. I HOPE TO HEAR FROM YOU QUICKLY BECAUSE I NEED MY TRUCK. THE TIRES ARE MASTERCRAFT COURSER AT-2 265-75R16 PURCHASED ON 5/26/07. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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