Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11323166May 4, 2020
POWER TRAIN
TRANSMISSION IS CLUNKY AT LOWER GEARS AND DOESN'T SWITCH AT HIGHWAY SPEEDS IF I NEED TO ACCELERATE QUICKLY. HARD SHIFTS UP AND DOWN ESPECIALLY AT GEARS 1-3 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322624April 29, 2020
SERVICE BRAKES
BACKING DOWN BOAT RAMP WITH BOAT I LOSE THE BRAKES AND ROLLS BACKWARDS BRAKE PEDAL PULSE LIKE ABS TRYING TO WORK. THIS HAS HAPPEN ABOUT 6 TIMES NOW ONLY WHEN BACKING DOWN RAMP WITH BOAT OTHERWISE CAN'T RECREATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322296April 26, 2020
SERVICE BRAKES
BRAKES HAVE NO POWER ASSIST AT SLOW SPEEDS. STARTED WHEN PARKING SLOWLY IN REVERSE, BUT ALSO CAN DO IT MOVING FORWARD. BRAKES FAIL AND REQUIRE VERY HARD PRESS OF BRAKE PEDAL TO ENGAGE AT ALL! SEEMS LIKE VACUUM PUMP IS GOING OUT. LOOKS LIKE A COMMON COMPLAINT/PROBLEM THAT CHEVY SHOULD RECALL AND HAS NOT. IT IS A MAJOR SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321917April 22, 2020
ENGINE
RECALL N182206311 IS NOT BEING DONE. DEALER CANNOT GET PARTS. WEST CHEVROLET, WEST, TEXAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321558April 19, 2020
SERVICE BRAKES
I HAD GM RECALL N192268490 (NHTSA CAMPAIGN 19V645) COMPLETED SEVERAL MONTHS AGO. TODAY AS I WAS BACKING UP AT LOW SPEED I ALMOST CRASHED INTO MY GARAGE DUE TO INCREASED BRAKING EFFORT REQUIRED TO STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321478April 18, 2020
UNKNOWN OR OTHER
DROVE MY TRUCK AND TURNED THE AIR CONDITIONING ON AND IT BLOWS OUT WARM AIR. DID NOT HAVE ANY ISSUES WITH THE AC UNTIL TODAY (4-18-2020). I LOOKED ONLINE AND IT SEEMS THERE ARE MULTIPLE COMPLAINTS ABOUT THE CONDENSER MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321375April 17, 2020
ENGINE, POWER TRAIN
WHEN SHIFTING FROM P TO D VEHICLE REFUSES TO MOVE FORWARD EVEN AFTER LIGHTLY PRESSING THE ACCELERATOR THEN LETTING OFF THE GAS PEDAL THERE IS HESITATION WHILE ENGINE REVS BEFORE THE VEHICLE SUDDENLY & UNEXPECTEDLY LURCHES FORWARD. WHEN SLOWING DOWN OR STOPPING A LOUD CLUNK CAN BE HEARD AND FELT COMPARABLE TO BEING REAR ENDED BY ANOTHER DRIVER. THIS HAS BEEN AN ONGOING ISSUE SINCE VEHICLE WAS PURCHASED NEW. A CERTIFIED GM DEALERSHIP HAS INVESTIGATED MULTIPLE COMPLAINTS WITHOUT A RESOLUTION TO THIS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321423April 17, 2020
POWER TRAIN
IN MOTION. TRANSMISSION HARD SLIP/KICK RANDOMLY. ALSO AC CONDENSER CRACKED AND LEAKED OUT ALL FREON AT 50000MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321332April 16, 2020
ELECTRICAL SYSTEM, ENGINE
I RECEIVED A RECALL NOTICE #N182206311-04: SAFETY RECALL - DIESEL ENGINE BLOCK HEATER CORD. THE NOTICE SAYS THAT I NEED TO GET THE CORD AND HEATER REPLACED WITH PART NUMBER 19419326 AS I RISK AN ELECTRICAL SHORT DAMAGING ENGINE COMPONENTS OR AN ENGINE COMPARTMENT FIRE. I DO NOT WANT TO RISK THAT. I FIRST RECEIVED THE NOTICE IN JANUARY, 2020. I WAS TOLD THEN THAT THE PARTS ARE ON BACK ORDER AND THAT THEY WOULD CALL ME WHEN THEY GET THE PART IN. NO RETURN CALL. I HAD ANOTHER RECALL NOTICE SINCE AND TOOK IT IN TO THE CHEVY DEALER TODAY AND WAS REMINDED OF THE PRIOR RECALL NOTICE REGARDING THE BLOCK HEATER. I ASKED TO HAVE IT REPLACED PER RECALL NOTICE. THE DEALERSHIP IN HENDERSON, NV CAN'T GET THE PART BECAUSE GM WILL NOT SHIP IT TO NEVADA. I CALLED GM TODAY, 4/16/20, AND SPOKE TO [XXX], AND THEN TO HER SUPERVISOR, [XXX]. I EXPLAINED THAT MY WIFE AND I ARE RETIRED AND DRIVE THIS VEHICLE IN STATES AND AREAS THAT ARE EXTREMELY COLD, I.E., WE HAVE A CABIN AT PANGUITCH LAKE, UT (MOUNTAIN LAKE) WHERE WINTER TEMPS. GET BELOW ZERO. WE GO THERE EVERY MONTH, YEAR ROUND. WE GO TO IDAHO TO VISIT CHILDREN WHERE TEMPS APPROACH SINGLE DIGITS. I GO HUNTING IN NEVADA AND COLORADO MOUNTAINS WHERE TEMPS. GET BELOW ZERO (I USE A GENERATOR TO PROVIDE THE POWER TO HEAT THE ENGINE BLOCK). I NEED TO HAVE THIS RECALL PROBLEM TAKEN CARE OF FOR THE SAFETY OF MY TRUCK, MYSELF AND FAMILY, AND OTHERS WHO MAY BE IN CLOSE PROXIMITY TO ME SHOULD A PROBLEM FLARE UP WHILE DRIVING. [XXX], A SUPERVISOR AT GM, IS ADAMANT THAT I WILL NOT BE ABLE TO GET A NEW ENGINE HEATER CORD AND HEATER. I WAS TOLD IT'S THEIR POLICY TO ONLY SEND UNITS/PARTS TO COLD WEATHER STATES. SO IF I LIVED IN RENO, NV WHERE WINTERTIME TEMPS. ARE CONSISTENTLY BELOW 20 DEGREES, I WOULD NOT GET AN ENGINE BLOCK REPLACEMENT HEATER AND CORD. I PAID TO HAVE A WORKING ENGINE BLOCK HEATER AND CORD WHEN I BOUGHT THE TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320411April 7, 2020
SERVICE BRAKES
WHILE DRIVING ON A HIGHWAY; APPROXIMATELY 55 MPH, ON A RAINY DAY, I APPLIED THE BRAKES AND THEY WOULDN'T GRAB. THEY WERE HARD SO I PUMPED THE BRAKES TWICE AGAIN AND THEY GRABBED SLOWLY BUT THE PEDAL WAS VERY HARD. THAT SAME DAY; WHILE DRIVING 5 MPH, I APPLIED THE BRAKES AND THERE WAS A TREMBLING AND A NOISE. THIS MAJOR AND DANGEROUS ISSUE IS INTERMIT AND NEEDS TO BE ADDRESSED IMMEDIATELY. I EXPLAINED THIS TO THE DEALERSHIP AND THEY HAVE YET TO FOLLOW-UP TO FIX THIS PROBLEM. THEY SAID IT WAS PROBABLY THE ENGINE-MOUNTED MECHANICAL VACUUM PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319257March 25, 2020
FUEL/PROPULSION SYSTEM
UPON STARTUP.. ENGINE IDLE WAS ROUGH. CHECK ENGINE LIGHT CAME ON. CODE P050D WAS FOUND. TOOK IT TO A MECHANIC AND THE INJECTORS ARE BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319183March 24, 2020
POWER TRAIN
1ST TO 2ND GEAR SHIFTS ARE HESITANT AND ROUGH, SOMETIMES DANGEROUS CAUSING TRUCK TO JUMP FORWARD. USUALLY IN PARKING LOTS. IF STOPPED ON A DOWNHILL ; I TAKE FOOT OFF BRAKE THEN THE TRUCK WILL ROLL LIKE ALL CARS DO, AND THEN WHEN I STEP ON THE ACCELERATOR, THE TRUCK ENGINE WILL REV UP AS IF IN NEUTRAL THEN SLAM INTO GEAR CAUSING ME TO NEARLY REAR END THE CARS IN FRONT ON MULTIPLE OCCASIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317530March 11, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED WHILE DRIVING 20 MPH, WATER STARTED TO LEAK NEAR THE DRIVER'S SUN VISOR. THE VEHICLE WAS TAKEN TO WOODRUFF CHEVROLET LOCATED AT (6007 SC-101, WOODRUFF, SC 29388), WHERE IT WAS DIAGNOSED WITH NEEDING ANTENNA TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 87,594.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316957March 9, 2020
UNKNOWN OR OTHER
DRIVING ON THE INTERSTATE SEEMS TO BE ONLY ABOVE 70MPH OR MORE THE TRUCK VIBRATES VERY BAD IN THE SEATS, FLOOR, ARMREST.. 70MPH AND LESS I FEEL NOTHING AND RIDES SMOOTH.. AT 80MPH IT LITERALLY FEELS LIKE YOUR GONNA LOSE CONTROL.. VERY UNSAFE IN MY OPINION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317032March 9, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL CLUNKING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE OIL LEVEL WAS ALWAYS LOW. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO THE MIDWAY CHEVROLET LOCATED AT (2323 W BELL RD, PHOENIX, AZ 85023) WHERE THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC), THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316750March 7, 2020
SERVICE BRAKES
MY 2017 CHEVY 2500HD SILVERADO SHAKES HARD WHEN THE BRAKES ARE APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316136March 4, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR WHEN TURNED ON. THE VEHICLE WAS TAKEN TO THE CHEVROLET OF BOISE LOCATED AT (12300 W FAIRVIEW AVE, BOISE, ID 83713), WHERE IT WAS DIAGNOSED THAT THE CONDENSER WAS CRACKED. THE DEALER STATED THAT IT WAS A RECURRING FAILURE FROM 2015 AND 2016 MODELS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE DEALER ALSO STATED THAT THE FORWARD DRIVE ENGAGEMENT SWITCH SHOULD NOT BE LEFT ON AUTO, TO AVOID AUTOMATIC SWITCH FROM TWO TO FOUR DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315651March 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ERIKS CHEVROLET LOCATED AT (1800 S REED RD, KOKOMO, IN 46902 (765) 457-8333) WHO ORDERED PARTS TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311620February 26, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO UFTRING CHEVROLET (1860 WASHINGTON RD, WASHINGTON, IL 61571) AND REPAIRED UNDER THE RECALL CAMPAIGN. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND RESUMED NORMAL DRIVING. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311738February 26, 2020
SERVICE BRAKES
WHILE COMING TO A STOP IN TURN LANE, BRAKE ASSIST LIGHT CAME ON. INTERMITTENT ISSUE. AFTER COUPLE DAYS OF EXPERIENCING, I TAKE TRUCK IN TO FIND OUT ABOUT RECALL. THEY PERFORM REPROGRAMMING. DOESN'T FIX ISSUE. TELL ME I HAVE TO PAY DIAGNOSTIC FEE. THY FIND VACUUM PUMP NEEDS REPLACING. THEY COVERED COST UNDER "SPECIAL COVERAGE" BECAUSE THEY KNOW IT'S FAULTY (BUT NOT COVERED ALREADY UNDER RECALL?). THEY SAY IT'S FIXED. I PICK THE TRUCK UP, BRAKE ASSIST LIGHT COMES ON DRIVING OUT THE PARKING LOT. TAKE IT BACK NEXT DAY. THEY TELL ME "PIN" IN THE CONNECTOR IS BROKEN CAUSING "GROUND FAULT." THEY CHARGE ME $500+ TO RUN NEW WIRE IN WIRE HARNESS. SAME CONNECTOR THAT WOULD HAVE TO BE TOUCHED WHILE REPLACING VACUUM PUMP. I PAY TO HAVE PIN FIXED. 3 WEEKS LATER, BRAKE ASSIST LIGHT COMES BACK ON WITH SAME EXACT SYMPTOMS. THIS TIME, THEY TELL ME ECBM NEED TO BE REPLACED. NOT JUST REPROGRAMMED. SOMEHOW, THE PRIOR TIMES, THE ERROR CODE WASN'T STORED. A) ERRORS AREN'T BEING STORED B) THEY'RE COVERING THEIR WARRANTY COST BY CHARGING FOR OTHER ADJACENT PARTS C) BRAKE ASSIST ISSUE GOING ON FOR NEARLY 8 WEEKS NOW UNRESOLVED. THEY NEED TO EXPAND THEIR RECALL TO INCLUDE ADJACENT "CONNECTORS" WHICH THE DEALER ADMITS HARDLY EVER FAIL. ALSO SHOULD INCLUDE VACUUM PUMP NOT JUST AS SPECIAL COVERAGE. ALSO, RECALL SHOULD EXPAND TO REPLACE ECBM BECAUSE APPARENTLY THEY AREN'T STORING FAULT CODES WHEN THEY OCCUR. I READ THIS SAME THING ACROSS MANY FORUM POSTS ONLINE. ALL THE SAME ISSUES. HARD BRAKING, OR SOFT MECHANICAL BRAKE FEEL. I'VE NOW SPENT 1100 DOLLARS ON A PROBLEM THAT FALLS SQUARELY WITHIN THE DESCRIPTION OF THE RECALL. THEY TELL ME THAT "THESE PARTS" AREN'T COVERED UNDER THE RECALL. I SAY, EXPAND THE RECALL. RECALL STATES THEY DON'T HAVE TO INCLUDE THIS IN SEC FILINGS. I THINK THEY ARE UNDER REPRESENTING THEIR TRUE COSTS. MY GM CASE #9-5696419690
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado