Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11487710October 3, 2022
SERVICE BRAKES
I was driving north on Hwy 60 just south of the Hwy 73 turnoff in Arizona. It was a windy mountain road. I was approaching a vehicle from behind and took my foot off the gas and hit the brakes. Nothing - Nothing. I started pumping the brakes to the floor - still nothing. I was able to adjust my position on the road and travel between the two lanes of traffic - one northbound and the other southbound. I did slightly clip another vehicle. My truck rolled into a stop several miles later. When I was almost at a complete stop - the brakes finally engaged and the vehicle stopped. From where I stopped - it was a flat drive into Showlow, AZ and there was no cell service where I was. I drove at appx 40-45 mph with my emergency flashers along the right side of the road. The truck is sitting on my lot in Lakeside, AZ and has not yet been taken to the dealer for service. Several things to note: I have no recollection of the incident after the initial brakes failed and I took corrective action. My next memory was rolling to a stop on the side of the road. Right after the incident, which driving into town, I suffered a stroke and drove to the hospital. I was released 24 hours later and have since returned to Phoenix. The truck is still in Lakeside awaiting repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11487370October 1, 2022
SERVICE BRAKES
low brake pressure at low speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487078September 29, 2022
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that the vehicle was unable to start. The contact replaced the battery and starter; however, the failure recurred. Upon inspection, the contact noticed that the fuse panel had melted. The vehicle was towed to the dealer where it was determined that the main wiring harness and the fuse panel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487143September 29, 2022
UNKNOWN OR OTHER
Automatic transmission causing hesitation or stalling feeling when pulling into traffic. Also, now getting a shudder or vibration at variable speeds from 25 to 75 MPH. Called dealer, known common problem with GM 8-speed transmission. Dealer suggested getting a transmission fluid flush and change. Trying to get that scheduled at this time. Doing an internet search, this seems to be a very common problem with these transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487146September 29, 2022
POWER TRAIN
Transmission related issue - per dealer diagnosis, the transmission on the vehicle need to be replaced due to 1st gear bumping/harsh, rough/chuggling & being delayed when shifting. Complete lost of 1st gear after reaching operating temperature. Sudden loss of acceleration and the vehicle stalling while driving on a busy the freeway is a big safety issue to both the driver and other commuters. Vehicle was inspected by the Chevy Dealership - Alan Webb Chevrolet No warning lamps or messages showed prior to the failure. Just sudden lost of power while driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486624September 27, 2022
ENGINE
In my truck it goes from V8 to V4 and I want it to stay in V8 all the time. Also, I have 5.3 engine, and cuz it goes into V4, that means that the back 2 lifters isn't getting enough oil, which can cause those lifters to lock up. I think those trucks that have that issue need to be recalled, cuz if the lifters lock up it can cause the engine to lock up and cause the truck to have an accident and possibly hurt a lot of people. Also, yes there are tuners you can buy to stop the V4 part, but who knows what they can mess up in the computer part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486538September 26, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485614September 21, 2022
POWER TRAIN
The vehicle shake when accelerating,decelerating, stalls when taking off,the losses traction when it does take off, jerks the vehicle when shifting up or down sometimes causing loss of traction, especially on wet roads. Has been taken to the dealer several times, tsb has been performed only gives temporary fix. I cannot allow anyone to drive this vehicle because it randomly looses traction. The dealer,Mtn View Chevrolet, has duplicated the problem in the past and performed a tsb that was not a permanent repair. This has been an ongoing issue since 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484316September 13, 2022
SERVICE BRAKES
My brakes weren’t working very good. And when I backed out my driveway I had no brakes at all and almost hit a vehicle. I took my truck to Smith Chevrolet where I bought it in Turlock Ca 95380. Upon arrival they checked it in an provided me a loaner vehicle. I purchased the vehicle with every extended warranty available.. I was within my warranties. I’m still in my warranty limit. I received a call and was told they need the loaner vehicle back for other customers. I asked if they fixed the issue. The service tech manager and service tech said there was no issue with the brakes. I asked if they got in the vehicle and tested it. They said yes. Problem is I knew they were lying. I arrived to the dealership and I met with [XXX] the general manager cause I had conflict with service manager and service tech. I asked a 30+ year mechanic named [XXX] landers to jump in the truck to test the brake. He said there’s no reason the brake boosters are defected and should be replaced. But I insisted he still test the vehicle. When tested the vehicle had severe break issues. I was still left with no loaner vehicle and given my truck to take home with brake issues. Come to find out the service manager and service tech were fired. But [XXX] the general manager was the one that let me leave with my truck and no loaner vehicle. It has been a nightmare for a couple years now. I think outside of this I will seek a serious lawsuit against Smith Chevrolet and [XXX]. The brake booster is still not fixed. Thanks INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483341September 7, 2022
UNKNOWN OR OTHER
The service trailer brake system warning went off on a return trip from Minnesota August 18. It chimed incessantly- probably every 5-8 seconds while driving. It was a huge distraction. I finally pulled over and pulled fuse #1 in the engine compartment hoping this would alleviate the chimes and now it only chimes every 3-5 minutes. I have NEVER used the trailer brake system as I only trailer my boat without it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483400September 7, 2022
POWER TRAIN
My 2017 Chevy Silverado LT Z71 started shaking and jerking while I was traveling at 65 mph and almost caused an accident on I - 65 North. The engine light never came on until the truck lost acceleration after leaving the interstate and would not shift into other gears. I was able to get off the interstate at 30 mph while other vehicles are going past me 70 mph +. I stopped at a dealership and they checked the vehicle out and told me the transmission needs to be replaced at $6500 with only 79,000 miles on the vehicle. I investigated online and realized other owners have been complaining about 6 and 8 speed transmission shaking and shuddering/Jerking while driving. The dealerships have been flushing and changing the transmission fluid to stop the problem in 8 speed transmissions. The dealership the truck is at for repairs told me this. GM knows this is a major problem with their transmission, and it appears they refuse to recall this safety issue. Owners will pull out in traffic or driving on the interstate and the 6 to 8 speed transmissions will sporadically stop shifting thru gears and start shaking and jerking the vehicle causing acceleration issues. GM needs to fix this problem with their transmissions because it is a safety issue for the public. The dealership told me not to set the truck to the auto setting that operates the 2 wheel or 4 wheel drive setting, and to leave it at 2 wheel drive while driving because they said the vehicle will have transmission problems if you move the setting. GM and the dealership knows this is a major problem and so does every owner. Hopefully, this problem will be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481492August 27, 2022
SERVICE BRAKES
My service trailer brake system blinked twice, not on at this time. I understand that this a on going problem. please advise if you are going to make GM a recall problem. thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479940August 18, 2022
SEAT BELTS
In January 2022 the drivers seat belt latch broke in my Silverado. The seat belt would not engage into the latch, there was an internal part of the latch that broke and prevented the seat belt from engaging. Obviously this is a safety issue in addition to my State having mandatory seat belt laws so I was unable to drive my vehicle. I contacted General Motors Customer Service who said the defect was not covered under any warranty. I took the vehicle to the dealer I purchased the truck from and had the repair made. It cost $316.97 for the dealer to replace the driver side seat belt latch. I followed up with General Motors to see if the part had ben recalled or if they would pay for the repair to this integral part of the truck's supplemental restraint system. General Motors sent me a check for $16.97 which they said was a prorated amount towards the amount I paid to have the seat belt repaired. While there is no official recall of this part currently, there are many public forums where Silverado owners have complained about this part of the supplemental restraint system failing. In my opinion a seat belt system should never fail, especially on a truck as new as mine and with such low mileage. My truck was purchased new, has been garage kept and has never been involved in any accident. The truck only had 44,400 miles on it at the time of the repair. I find it hard to believe that General Motors would not cover the repair under the terms of the supplemental restraint warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479859August 17, 2022
UNKNOWN OR OTHER
When towing RV the warning indicator “check trailer wiring” continually pops up and chimes and the trailer breaks continuously malfunction. This causes imminent danger to our family and others on the road as the trailer breaks malfunction and the continual chiming and warning lights take focus off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479558August 16, 2022
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 60 MPH when depressing the accelerator pedal, the vehicle began to shudder. The contact stated no warning light was illuminated. The contact stated he continued to drive to his residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the torque converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 50,676.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479268August 14, 2022
AIR BAGS, SERVICE BRAKES, STEERING
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477744August 5, 2022
POWER TRAIN
Transmission and torque converter problem. Vehicle available. Transmission malfunctioning and sometimes violent vibration at highway speeds. Taken to dealership several times and charged a lot of money but dealer says even though they know they built them wrong they won’t replace it. Vehicle inspected by dealership and confirmed. Class action lawsuit is still active on this 2017 model as faulty transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477598August 4, 2022
ELECTRICAL SYSTEM
My truck has 57000miles has electronic steering. The steering will shut down and everything becomes manual. Steering error messages pop on the screen and chimes sound. This mostly happens at low speed, like stopping to back into a parking space. I've taken the truck to the dealership on two occasions, first time they " adjusted the module" for 1 hourly rate. The second time they reset the module and recommended a battery cable replacement. After replacing the battery cables and battery ( at a different repair shop) same problem. Now back to the dealership for a recommended Electronic Comtrol Module (ECM). After researching multiple websites and blogs, this is a known issue, and a dangerous one. Why has this not become a recall issue yet? https://shop.tekmetric.com/inspection/2D5vHKs-uXj8ZivBaJywx2vyFb4Lg9TyK5LgYX56mKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477386August 3, 2022
ENGINE
At 45, 000 miles the check engine light came on with error code P025E Ventilation Regulator Valve Performance, which is a common issue. This valve can leak oil on the catalytic converter causing smoking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477456August 3, 2022
POWER TRAIN
Bought new with only 48 miles in 2018. Within the first 10,000 miles started getting a Service 4WD message. Dealership could not find an issue and told me it was a miscommunication between the transmission and computer. The message has continued to come on for several years. I have contacted On Star to run a diagnostic on it when it comes on and everything shows to be okay with no codes showing up. Had a severe shudder in the front end at 75,000 miles which went away after servicing the transmission but the 4WD message still comes on consistently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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