Chevrolet Equinox Complaints (2021)

91 consumer complaints on file.

#11663253May 27, 2025
FUEL/PROPULSION SYSTEM
While driving, the car started making a whining sound on acceleration. As I was driving up my street the car went into limp mode and shut down, only allowing enough time to park. If this had happened on a main road or freeway it could have caused an accident due to the sudden loss of power. The issue is the high pressure fuel pump and has been confirmed by a Chevrolet dealer service center. I reported the issue to GM asking for assistance with the repair and to explore whether or not this could fall under the power train warranty. Mileage at the time of the incident was 39113. The only warning lights that appeared came on as the car went into "limp mode" but no warning prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633254December 30, 2024
EXTERIOR LIGHTING:HEADLIGHTS
Modern white LED Headlights too bright, even on Equinox (constantly flashed with low beams on). My son (20), wife (56), and I (52) are dazzled by new LED headlights. It's actually a huge problem, headlights are too dazzling. I know we're not the only ones dazzled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626768November 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I was driving in rush hour traffic on a freeway in Houston when the engine lost power and stalled out (50 mph) without warning. I had to remain on the freeway while cars whizzed past me. Car finally started back up after 30 minutes of trying. Vehicle only has 8800 miles on it and acted like it had run out of gas as it sputtered before dying. Engine light came on and remained on after it finally started back up. All fluids in range and was at 1/2 tank of gas. In process of diagnostics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625481November 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Equinox. The contact stated that the horn was intermittently inoperable while driving. The contact stated that the failure progressively worsened, causing the horn to become permanently inoperable. Additionally, the seat belt warning light was illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623800November 6, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
When purchase vehicle there was only 9,567 miles on it . I had the car for 1 year when lane changing warning and front camera went out. Also effected my car started. Dont know when it was first purchase and they say warranty is up. It could of been the end of 2024 but they say 1/2024.. Miles is under 36000 and the end of 2024 is 3year. My bill they stat is over 1500. I can afford it in this economy. And chevy should honor the bumper to bumper warranty. Im disappointed in Chevy, that there electronics go in less then 3 years. I hope that chevy for a large corporation will make this right. Cause right now im not happy with chevy vehicle [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616126September 24, 2024
STEERING, POWER TRAIN
There is a vibration and wobble upon acceleration. This issue has been confirmed by an independent service center. It is not an issue with the tires. GM has a service bulletin on the front axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611812August 30, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Water leaks into the rear of the vehicle from The shark fin (I am told from the dealership GM I purchased the car from). It has however now entered into the fuse box and is getting fuses wet which IS a safety issue if they were to short while driving in a rainstorm. This is a major issue with multiple reports online on forums and complaint boards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608081August 12, 2024
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle failed to accelerate above 25 MPH. The contact stated that the engine power reduced message was displayed, and the check engine warning light was illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,371.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605516July 30, 2024
EXTERIOR LIGHTING, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
My front collision alert system has stopped working, I have taken it to multiple dealerships within my certified vehicle company. Next, my automatic High beams do not function at all, which is difficult to navigate at night without them. I have tried to update my vehicle and sent it to other dealerships and they cannot figure out what is wrong. And lastly, my lane assistance system is not working either, every time I have tried to reset, nothing has happened. Due to all of these functions not working the automatic high beams, I have had to be extra careful when driving at night. The lane assist system not functioning at all has made driving in compact roadways more difficult. Lastly the front collision alert system not working at all has caused many incidents that could have led to multiple accidents. I have talked to customer service agents, mechanics, and car managers from dealerships and they can't figure it out either. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601034July 10, 2024
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I purchased this vehicle 3 months ago and it had a terrible smell and still does. When I got the car home I started cleaning and seen mold under the weather mats. 1 month after purchase the sun roof and sun shade stopped working. The smell got worse and I noticed every time it rains the floor is soaking wet. Massive amounts of water is draining into the car from the rear seats causing black mold. After doing research this is a known issue with this vehicle. Terrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588445May 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Front camera inoperative. Not listed as a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584876April 24, 2024
UNKNOWN OR OTHER
Vehicle begins to chug like it’s going to stop. Then goes back to driving normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581448April 5, 2024
UNKNOWN OR OTHER
The screen behind the steering wheel got all streaky and now I can not see anything on it. It won’t be able to show me a safety warning, mileage, and the digital speedometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570615February 7, 2024
SERVICE BRAKES
Vehicle vibrated when applying the brakes. It started being noticeable when braking at high speeds around January of 2023 and progressively became worse over time. Took it to dealership in January of 2024 to get inspected under warranty. Per dealership, the front brake pads looked brand new (only 21,000 miles on car and no excessive braking) but the rotors were warped and had hot spots on them. It was unclear how the rotors became hot when the brake pads looked brand new, to the point the dealership asked if we had replaced the pads recently. The dealership had no answers as to why the rotors became hot. Per dealer, front rotors had vertical wave lines indicative of excessive heating. They turned the rotors but they still showed hot spots. Rotors were replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570610February 7, 2024
ELECTRICAL SYSTEM
Computer system failed on multiple occasions since we purchased the vehicle NEW. The first time, the entire touch screen display went black and could not control the climate or radio, second time the touch screen display was not showing that it was not attached to the GPS, no time or weather readings, and the instrument panel had no readings (such as oil/speed, etc). The dealership reset the car's computer and we continue to see "the SD card has been removed" on the panel (the SD card has NOT been removed). Any actions taken by the dealership has not fixed this ongoing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563290January 3, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
blind spot monitor light comes on and off; occurs only on driver side; will occur sporadically - also may occur when left blinker is activated; taken to dealership who states sensor not working and has been an issue with other Chevrolet equinox vehicles over the past several years; extended warranty does not cover it; I am now always needing to look for vehicles to my side as the light is not accurate and there are times when there is a vehicle in my blind spot but the sensor does not activate to warn me; the service bulletin report states: "Correction: if the blind side zone has been found not working properly, apply a piece of aluminum butyl tape to the bottom of the driver side object sensing alert module" ----- QUITE A UNSAFE SOLUTION to an ongoing issue with this vehicle over the past several years. I have already paid for diagnostic test - $188.00; the repair cost is another $598.00 -- unacceptable for an ongoing issue for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552345October 27, 2023
FUEL/PROPULSION SYSTEM, WHEELS
Tire thread is coming off for some reason also my car was stalling to pick up speed like if it was stoping and going
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544483September 14, 2023
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving 20 MPH and depressing the accelerator pedal, the front of the vehicle shuddered significantly, and the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the failure was related to TSB Number: 20-NA-227. The vehicle was then taken to the dealer, where the same assessment was made. The dealer contacted the manufacturer, who advised that they would partially cover the repair because the TSB was not a recall. The vehicle was not repaired. The contact stated that the failure had been recurring while driving. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543999September 12, 2023
SEAT BELTS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact leased a 2021 Chevrolet Equinox. The contact stated that while driving approximately 30-35 mph, he made a right turn going across an intersection and collided with a 2012 Ford Focus. The brakes were applied, but the response was too slow. There were no warning lights illuminated. The air bags deployed. The vehicle was filled with smoke. The driver's side front door failed to open. The fire department was on the scene, but there were no reported fire. A police report was filed. The vehicle was towed to a towing lot. The air bag struck the driver in the chest. The contact sustained internal bruising, including bruising on her abdomen and on her arms. The driver was taken to the hospital, where medical attention was provided. The vehicle was towed to the local dealer body shop, where it was discovered that the failure was due to the seat belts not engaging. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 11,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11539391August 18, 2023
SERVICE BRAKES, STRUCTURE, AIR BAGS
The contact owned a 2021 Chevrolet Equinox. The contact stated that while driving at 40 MPH, the front driver's wheel detached from the vehicle. The brake pedal was depressed; however, the vehicle failed to stop. The air bags did not deploy. The insurance company deemed the vehicle totaled. The contact was injured; she had a concussion. The contact received medical attention. The vehicle was towed to the dealer; however, no failure was found. The manufacturer was made aware of the failure. The failure mileage was approximately 21,680. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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