Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#11348535August 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE STABILITY CONTROL GOES OFF DUE TO A AIR LEAK IN THE AIR VALVE CAUSING LOSE OF STEERING POWER WHICH HAS OCCURED WHILE DRIVING THE STEERING WHEEL BECOMES IMPOSSIBLE TO STEER WHEN THIS HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344262August 10, 2020
ELECTRICAL SYSTEM
THE PASSENGER LOW BEAM HEADLIGHT HARDLY EVER WORKS AS SOON AS THE CAR IS TURNED ON THE LIGHT IS OUT , IF TAPPED OR BUMPED LIGHT WILL COME BACK ON, SUCH AS WITH YOUR HAND OR WHILE MOVING. I HAVE REPLACED BULB FEW TIMES STILL HAVING TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344150August 9, 2020
ENGINE
MESSAGE ON SCREEN COMES UP "A/C OFF DUE TO HIGH ENGINE TEMP" A FEW MINUTES AFTER DRIVING DOWN THE ROAD. A/C SHUTS OFF TEMP GOES DOWN AND EVERYTHING IS FINE THEN YOU CAN TURN THE AIR BACK ON AND IT RUNS FINE. CAN NOT DIAGNOSE THE PROBLEM WHEN THE PROBLEM DOESN'T LAST LONG ENOUGH FOR ANYONE TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343059August 3, 2020
ENGINE
CAR KEPT SMELLING LIKE BURNING OIL. THE PASSENGER COMPARTMENT ALWAYS SMELLED LIKE BURNING OIL. AT ONE POINT, RYAN ALMOST FELL ASLEEP AT THE WHEEL AFTER A DRIVE TO WORK IN THE WINTER BECAUSE OF THE INTERIOR AIR QUALITY. WE BROUGHT IT IN AND THE TURBO CHARGER OIL COOLER PIPES WERE LEAKING INCLUDING THE FEED AND THE RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343054August 3, 2020
ENGINE
GOING ONTO THE FREEWAY LOST MOST OF POWER, WHITE SMOKE PLUME THROUGH EXHAUST, ENGINE WAS RUNNING POORLY. MECHANIC HAD TO REPLACE MY ENGINE AT 134,040 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342413July 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE CAR WAS IN MOTION ON A HIGHWAY. WHEN ACCELERATING THE CAR SPUTTERED A BIT THEN THE CHECK ENGINE LIGHT STARTED TO BLINK AND TRACTION LIGHT CAME ON. ALSO MADE A CERTAIN WHINING NOISE. A MESSAGE POPPED UP STATING STABILITRAK SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341900July 28, 2020
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
I WAS JUST DRIVING ALONG UNDER NORMAL DRIVING WHEN ALL OF A SUDDEN MY RPMS WENT ALL THE WAY UP AND THE CAR WASN'T GOING ANYWHERE BUT COSTING TO A STOP ALONG WITH A LOUD BANGING SOUND. I WAS DRIVING APPROXIMATELY 28MPH ON A STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331488June 29, 2020
ENGINE
CHIRPING NOISE PCV VALVE IS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330496June 24, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE BEEN HAVING ISSUES WITH MY TURBO CHARGE SYSTEM(S) FOR A COUPLE YEARS. I HAVE BROUGHT MY VEHICLE TO BE SERVICED SEVERAL TIMES AND THOUSANDS OF DOLLARS LATER I'M STILL HAVING THE SAME ISSUE. MY ENGINE LIGHT COMES OFF AND ON SO I HAD TO WAIT UNTIL THE HE LIGHT WAS ON FOR A DIAGNOSIS. I WAS THEN TOLD I NEEDED TO REPLACE MY TURBO BOOST SYSTEM. I HEN ASKED ABOUT THE PREVIOUS REPAIR TO MY TURBO SYSTEM I WAS TOLD THERE WAS MORE THAN ONE. THEN A STABILITRAK/ TRACTION POPS UP PERIODICALLY. ON JUNE 22, MY CAR WOULD NOT START, I COULD NOT REMOVE THE KEY FROM THE IGNITION. THINKING IT WAS THE BATTERY, I GOT A JUMP AND PROCEEDED ON MY WAY. WHEN I WAS LEAVING MY DESTINATION, TO HAD TO JUMP START MY CAR AGAIN. THE ENGINE LIGHT ISN'T ON CURRENTLY , SO I AM UNABLE TO GET ANOTHER DIAGNOSIS. THIS HAS BEEN THE WORSE EXPERIENCE OF MY LIFE. I HAVE BEEN IN CONTACT WITH CHEVROLET DIRECTLY OVER THE PAST COUPLE YEARS AND THEY PROVIDED ABSOLUTELY NO RESOLUTION. MY CAR ISN'T GAINING SPEED.. IT SEEMS TO HESITATE OFTEN AND RUNS EVEN WORSE WITH THE AC RUNNING. I WILL NEVER PURCHASE ANOTHER CHEVY PRODUCT NOR WILL I RECOMMEND THIS MAKE. CHEVY NEED TO MAKE THIS RIGHT. THESE CARS ARE PROVING TO BE DEFECTIVE AND THEY ARE PROVING THEY COULD CARELESS. CHEVY RECEIVED A SUBSTANTIAL STIMULUS PACKAGE, MAKE THINGS RIGHT WITH YOUR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329542June 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THIS ISSUE HAS BEEN ONGOING SINCE LAST YEAR. I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS SERVICE TRACTION CONTROL/SERVICE STABILITRAK. THE CAR SLOWS DOWN TO 5 SPEED AND IT STALLS /JERK WHEN DRIVING. THIS IS NOT SAFE AND I ALMOST GOT INTO AN ACCIDENT BECAUSE OF IT. THIS VEHICLE IS NOT SAFE. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP BUT A LOW BATTERY. I GOT THAT FIXED AND THE CAR IS STILL HAVING THE SAME ISSUE. WHEN DRIVING ON THE HIGHWAY/STREETS/EXPRESSWAYS WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK AS WELL AS MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULLOVER WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS. I HAVE TAKEN THE VEHICLE TO CHEVY AND FIRESTONE AUTO COMPLETE AND NO ONE KNOWS WHY THIS IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328423June 11, 2020
SERVICE BRAKES
BRAKE PROBLEM CAN ALWAYS STOP THE CAR MAY REQUIRE INCREASED PEDAL EFFORT. THE PROBLEM COME ON GO. IF I HAVE AN EMERGENCY IT WILL NOT STOP. THERE IS A RECALL ON THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328021June 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE HAD NOTHING BUT ISSUES WITH THE CAR SINCE I'VE HAD IT AND FIXED EVERYTHING THAT WAS WRONG WITH IT THE PALM CHEVROLET DEALERSHIP THAT SAID WAS WRONG WITH IT AND YET NOTHING HAS BEEN RESOLVED MY STABILITRAK CONTROL SERVICE SYSTEM LIGHT CAME ON ALONG WITH THE CHECK ENGINE LIGHT AS THEY ARE FLASHING. I'M HAVING A VERY HARD TIME GETTING TRACTION I HAVE A 1 YEAR OLD DAUGHTER AND I DON'T FEEL THAT THIS CAR IS SAFE FOR HER. I WANT THIS ISSUE LOOKED INTO I HAVE SPENT MONEY THAT I DON'T HAVE TO JUST TRY TO RESOLVE THE PROBLEM AND YET IT'S NOT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328051June 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE TAKEN THE CAR MULTIPLE TIMES TO GET IT FIXED. AS I AM DRIVING THE CAR THE RADIO TURNS OFF. THEN THE ENGINE ITSELF TURNS OFF. NOT ONLY THAT, AS I AM DRIVING IT THE STEERING WHEEL STOPS WORKING AND THE CAR COMPLETELY SHUTS OFF. I HAVE SPENT OVER 7,000 DOLLARS IN REPAIRS AND I CAN NO LONGER AFFORD FOR REPAIRS. NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. I WOULD REALLY LIKE TO OPEN AN INVESTIGATION ON THIS CAR AS MY LIFE SEEMS TO BE THREATENED AND NO ONE CAN TELL ME WHY THE CAR GOES ON AND OFF WHILE IN DRIVE. I ALMOST GOT IN A MAJOR HIGHWAY ACCIDENT BECAUSE IT TURNED OFF WHILE I WAS DRIVING 60 MILES PER HOUR ON A BUSY HIGHWAY. PLEASE LOOK INTO THIS PROBLEM AND HELP ME GET BACK TO A NORMAL CAR. THIS HAS BEEN HAPPENING FOR ALMOST A 2 YEARS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322896April 30, 2020
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABLI TRAC AND SERVICE TRACTION CONTROL COME ON. CAR IS 'CHUGGING' WHEN IN MOTION AND THEN DIES. IGNITION COIL GET BURNT OUT. THIS IS NOW THE 3RD TIME IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321420April 17, 2020
SEAT BELTS
MY DRIVERS SIDE SEAT BELT LIGHT WOULD BLINK OCCASIONALLY AS I WAS DRIVING THINKING MY SEAT BELT WAS NOT LATCHING HOWEVER, IT WAS AND I CLEANED IT AS BEST AS I COULD. STILL WOULD COME ON, BLINKS, TURNS OFF, COMES ON AND THE SOUND WILL EVEN SOUND TO PUT MY SEAT BELT ON. ALL THIS WHILE THE CAR IS IN MOTION, WHETHER I'M DRIVING SLOWLY OUT OF MY DRIVEWAY OR DOWN THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320522April 8, 2020
UNKNOWN OR OTHER
I LEFT MY KEYS IN THE IGNITION ONE NIGHT, WENT TO BED, AND WOKE UP TO MY HEADLIGHTS TURNING ON AND OFF. I THOUGHT SOMEONE WAS TRYING TO STEAL MY CAR, BUT WHEN I RAN OUTSIDE, THE CAR WAS LITERALLY STARTING ITSELF, TURNING ITSELF OFF, TURNING BACK ON, AND BACK OFF. I'M NOT SURE HOW LONG IT HAD BEEN DOING THAT, BUT THEN I STARTED IT UP MYSELF, AND TURNED IT OFF, THEN REMOVED THE KEYS FROM THE IGNITION. IT WAS IN THE PARK POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317331March 10, 2020
UNKNOWN OR OTHER
FIRST THE WATER PUMP HAD TO BE REPLACED, THEN THE TURBO COILS HAD TO BE REPLACED $740, THEN THE SURGE TANK AND NOW THEY ARE SAYING MORE LEAKS AND WANTED TO DO SOME TEST THAT COST $65. SOMETHING IS NOT RIGHT, AM I THE ONLY ONE THIS IS HAPPENING TO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317420March 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
THE STABLIC TRACT, THE ENGINE, THE ENGINE SLOWS DOWN, THE POWER STEERING, THE ENGINE MODULE HAS BLOWED I HAVE HAD PROBLEMS WITH THE CAR DAY 1, I BOUGHT FROM JDA AUTOMOTIVE ON GARNERS FERRY ROAD. I HAVE BEEN TAKING CAR TO CHEVROLET IN COLUMBIA,SC HARBISON . THEY REPAIRED RECALLS BUT SOON AS REPAIR THEY SEND A SIGNAL TO CAR TO TEAR UP .THE CAR COME TO COMPLETE STOP CAUSING ME TO NEED NECK BRACE IT ALSO IS TEARING UP THE THREAD ON TIRES. AND PEOPLE ARE BLOWING HORN AND ALSO HITTING ME IN BACK EVERYWHERE I GO I HAVE TO USE EMERGENCY BLINKING LIGHTS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11311586February 26, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED AFTER SHIFTING TO PARK AND EXITED THE VEHICLE, IT BEGAN TO ROLL AWAY WHILE THE KEY WAS REMOVED FROM THE IGNITION WITHOUT WARNING. THE CONTACT HAD TO QUICKLY RE-ENTER THE VEHICLE AND DEPRESS THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING AWAY. SHORTLY AFTER THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FAILURE REOCCURRED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310328February 20, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHE WAS DRIVING AT APPROXIMATELY 40-45 MPH, SHE HIT A DEER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THIS FAILURE OCCURRED IN 2018 HOWEVER RECENTLY HER HUSBAND WAS DRIVING AT 70 MPH, HIT A DEER IN THE MIDDLE OF THE HOOD WHICH THEN ROLLED OVER ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE AIR BAGS ALSO FAILED TO DEPLOY IN THIS INCIDENT AS THE DAMAGE WAS A HUGE DENT IN THE HOOD AND FRONT OF THE VEHICLE. A POLICE REPORT WAS NOT FILED AND CONTACT WAS NOT INJURED. THE INSURANCE COMPANY WAS CONTACTED AS THE VEHICLE WAS AWAITING INSPECTION. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 165,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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