Chevrolet Cruze Complaints (2016)

250 consumer complaints on file.

#11331372June 28, 2020
UNKNOWN OR OTHER
MY OLD COMPANY EBARA INTL CORPORATION GOT A HOLD OF MY VIN NUMBER AND MESSED WITH THE COMPUTER SYSTEM. THEIR IT GUY RICK JOHAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329892June 21, 2020
SERVICE BRAKES
WHEN DRIVING IN REVERSE AND APPLY THE BRAKE THE CAR CONTINUES TO MOVE AND MY FOOT IS TO THE FLOOR IT TAKES A SECONDS BEFORE BRAKES ENGAGE. WE HAVE COMPLAINED TO THE DEALER & THEY HAVE NO ANSWER-(IT DOES NOT ALWAYS HAPPEN ) IT IS VERY SCARY THERE IS SOMETHING WRONG -IT HAS HAPPENED AT LEAST 6 TIMES IN THE LAST WEEK. (STARTED SEVERAL MONTHS AGO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327218June 4, 2020
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILTRAK LIGHT FLASHED, FOLLOWED BY THE CHECK ENGINE LIGHT COMING ON. THIS IS THE SECOND TIME SINCE I PURCHASED THIS CAR IN 2018 THAT THIS SAME ISSUE HAS HAPPENED. MY CAR WILL SHAKE WHILE STALLED AT RED LIGHTS OR STOP SIGNS. WHEN I GO TO PUT ON THE GAS MY CAR IS SLOW TO GET BACK IN GEAR AND ALMOST CAME TO A COMPLETE HALT AT A STOPLIGHT WHICH COULD HAVE RESULTED IN A COLLISION IF THE PERSON BEHIND ME WAS NOT PAYING ATTENTION. DOES NOT FEEL SAFE TO DRIVE AT ALL. THIS HAS HAPPENED TWICE TO MY CAR IN THE LAST YEAR AND A HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325284May 20, 2020
ENGINE
P0301 CODE; STABILITRAK LIGHT FLASHES INTERMITTENTLY; AFTER TAKING IT TO A MECHANIC FOR DIAGNOSTICS THE MECHANIC STATED THAT COMPRESSION ON CYLINDERS 2-4 WAS 120PSI; CYLINDER 1 IS AT 15 PSI; AFTER FURTHER TESTING FOUND ISSUE WITH PISTON. VEHICLE WILL SHAKE WHEN RUNNING ON IDLE, SLOW TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325026May 18, 2020
SERVICE BRAKES
BRAKES HARD TO APPLY BRAKE ASST. LIGHT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323063May 2, 2020
AIR BAGS
CAR ACCIDENT. AIRBAGS NEVER DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11321775April 21, 2020
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
CAR WHILE DRIVING SUDDENLY SPUTTERS AND STALLS. I GET AN ERROR MESSAGE SAYING TO CHECK AIRBAGS. THE LOCKS ON THE DOORS WILL UNLOCK AND LOCK AND UNLOCK AN LOCK MULTIPLE TIMES WHILE DRIVING. CHECK ENGINE LIGHT COMES ON. WHEN I PUMP GAS THE CAR WONT START IMMEDIATELY IT SPUTTERS AND CLICKS EVERY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320409April 7, 2020
ENGINE
MY CAR HAS A BAD SMELL COMING FROM THE ENGINE. IT STARTED SMELLING LIKE A DEAD ANIMAL UNDER THE HOOD, THEN IT SMELLED LIKE ANIMAL URINE, AND NOW IT SMELLS NAUSEATING, I'M NOT SURE WHERE IT IS COMING FROM OR WHY IT'S THERE, WE ALREADY CHECKED UNDER THE HOOD FOR ANY VISIBLE DAMAGE TO THE HOSES AND IT IS DISAPPOINTING THAT THERE IS NOT A RECALL FOR THIS PROBLEM THAT CHEVY CRUZE OWNERS SEEM TO COMPLAIN ABOUT. MY CAR ONLY HAS 48K MILES ON IT AND WE LET IT SIT IN THE DRIVEWAY MORE THAN RUN IT BECAUSE OF THE SMELL. THE SMELL IS THERE WHEN YOU START THE CAR -- WE HAVE TO DRIVE WITH THE WINDOWS OPEN A LITTLE BIT SO THAT WE DON'T OVERWHELMED WITH THE SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320235April 5, 2020
ENGINE
MY TURBO IS GOING OUT. THE CAR HEAVILY SHAKES WHEN IN IDLE OR AT A STOP LIGHT. IT STOPPED IN HEAVY TRAFFIC WHILE TRYING TO CROSS THE STREET, I HAD MY FOOT COMPLETELY DOWN ON THE GAS AND THE CAR DIDNT BUDGE FOR 2 MINUTES LEAVING ME SITTING IN THE MIDDLE OF THE ROAD IN HEAVY TRAFFIC..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318168March 15, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AFTER REPAIRING THE COOLANT SYSTEM CAR, I DROVE IT AROUND THE BLOCK TO ENSURE IT WAS WORKING PROPERLY. UPON DOING SO, ALL GAUGES STOPPED WORKING. I ALSO PUT THE CAR IN REVERSE TO PARK IT IN THE DRIVEWAY AND THE TRANSMISSION WOULD NOT GO INTO THE SELECTED GEAR. WE HAD TO PUT THE CAR INTO NEUTRAL AND PUSH IT INTO THE DRIVEWAY. ALSO, ALL NOTIFICATION LIGHTS WERE ALSO LIT AT THE TIME. WHEN IT FINALLY SHIFTED INTO DRIVE THE CAR JERKED VERY HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315736March 2, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR STALLS OUT AFTER AUTO STOP IS DISENGAGED. BATTERY IS DEAD CAR WONT START EVEN THO BATTERY HAS POWER. DOOR LOCKS LOCK AND UNLOCK ON THERE OWN. TOUCH SCREEN FLICKERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312050February 28, 2020
AIR BAGS
IN LESS THAN A YEAR THE AIRBAG NEEDS SERVICING MEANING IT WILL NOT DEPLOY IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310941February 23, 2020
STEERING
IN THE MIDDLE OF DRIVING HOME THE CAR WAS NOT OPERABLE AND WOULD NOT ALLOW ME TO TURN THE VEHICLE AND IT STARTED DOING A SCRUBBING SOUND BEFORE IT STOPPED TURNING COMPLETELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310093February 19, 2020
UNKNOWN OR OTHER
STABILITY OF DRIVING IS OFF, IDLING IS HARD AND SLIPS GEARS WITH LACK OF POWER AND ELECTRICAL IS GLITCHY. STARTED WHEN I WOULD DRIVE UP HILL AND DEALERSHIP CALLED IT INTERMEDIATE PROBLEM NOTHING DONE. NOW ITS ALL HAPPENING DAILY. SHIFT IS INTO THE RED ON RPM LACK OF POWER AND MY HEAD LIGHTS FLICKER AND RANDOMLY TRUNK OPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301466January 23, 2020
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HOME SCREEN BECAME INOPERABLE. THE CONTACT STATED THAT THE POWER STEERING CEASED AND THE STABILITRAK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299379January 14, 2020
ENGINE
I WAS DRIVING HOME FROM NEW MEXICO ON THE INTERSTATE AND MY CHECK ENGINE LIGHT RANDOMLY CAME ON. WHEN I FINALLY MADE IT HOME I TOOK IT TO A CHEVY DEALERSHIP AND SAID I HAD A TURBO LEAK. THEY DIDN'T GIVE ME ANY SPECIFICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298241January 9, 2020
POWER TRAIN
DURING DIAGNOSTIC FOUND EXCESSIVE OIL MIXED IN WITH THE COOLANT ALL THROUGH THE ENGINE. REMOVED SPARK PLUGS AND FOUND CYLINDER #4 HAD COOLANT ON TOP OF THE PISTON AND THE SPARK PLUG WAS SATURATED IN COOLANT AS WELL. REMOVED CYLINDER HEAD AND CLEANED HEAD GASKET SEALING SURFACE. INSPECTED FOR ANY SIGNS OF CRACKS AND FOUND NONE. USING A STRAIGHT EDGE COULD NOT FIND ANY AREAS OF THE CYLINDER HEAD THAT WERE WARPED OR DAMAGED INDICATING A HEAD GASKET FAILURE. HOWEVER ONLY FOUND OIL IN COOLING'SYSTEM BUT NO COOLANT IN THE ENGINE OIL. REMOVED OIL DRAIN PLUG AND FOUND NO SIGNS OF COOLANT. REMOVED TRANSMISSION DRAIN PLUG AND FOUND NO COOLANT IN THE TRANSMISSION FLUID EITHER. AFTER INSPECTING OIL COOLER FOUND IT HAD INTERNALLY FAILED CAUSING THE OIL TO LEAK IN TO THE COOLANT. RECOMMEND REPLACING HEAD GASKET, RADIATOR INLET HOSE, OIL COOLER INLET HOSE, HEATER CORE INLET HOSE, HEATER CORE OUTLET HOSE, BOTH TURBO CHARGER COOLER HOSES, THE TURBO CHARGER OIL INLET PIPE AND THE TURBO CHARGER OIL RETURN PIPE. AFTER COMPLETING REPAIRS CLEANED COOLING SYSTEM AND FLUSHED WITH WARM WATER 4 TIMES BEFORE FILLING COOLING SYSTEM WITH COOLANT. TEST DROVE VEHICLE AND NO PROBLEMS WERE FOUND AFTER TEST DRIVE. RECOMMEND CUSTOMER HAVE COOLANT FLUSHED DURING. NEXT .. OIL . CHANGE TO REMOVE ANY OIL THAT MAY HAVE BEEN LEFT IN THE COOLING SYSTEM AFTER REPAIRS WERE MADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297456January 6, 2020
ENGINE
CAR HAS 66062 MILES SITTING TURNED ON THE CAR HOSES STARTED LEAKING AND THE CAR STARTED SMOKING FROM UNDER THE HOOD. TOWED IT TO THE MY SHOP FOR A PRESSURE TEST THEY ADVISED IT WOULD HAVE TO GO THE DEALER FOR A COOLANT HOSE PROBLEM THEY COULD NOT ADDRESS. TOWED IT TO THE CHEVY DEALER. REPAIRS DONE WATER PUMP REPLACEMENT AND THE WATER OUTLET HOSES WERE LEAKING. I RESEARCHED THIS PROBLEM AND THIS WAS A RECALL FOR THE VERY SAME MODEL ONLY FOR THE YEARS 2011-2014. THE 2016 MODELS SHOULD BE INCLUDED IN THAT RECALL AS WELL BUT WERE NOT. I HAVE RESEARCHED MANY OF THE VERY SAME COMPLAINTS FOR THE 2016 MODELS BUT NO RECALL YET. RECALL WAS 1/2015 BULLETIN #14371B -ENGINE COOLANT LEAK FROM WATER PUMP. #
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289205December 15, 2019
AIR BAGS
I WAS IN A CAR ACCIDENT. MY WHOLE FRONT END WAS DAMAGED AND MY VEHICLE AIR BAGS NEVER DEPLOYED LIKE THEY SHOULD HAVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11288919December 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED AND IDLING IN THE DRIVEWAY, IT TURNED OFF ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE OTHER TIMES EVEN WHEN DRIVING. THE VEHICLE WAS TAKEN TO KNIGHT AUTOMOTIVE INC (383 ROUTE 3, PLATTSBURGH, NY 12901) THREE TIMES WHERE IT WAS DETERMINED THAT THERE WAS COIL FAILURE. THE VEHICLE WAS REPAIRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze