Chevrolet Cruze Complaints (2016)

250 consumer complaints on file.

#11522958May 19, 2023
AIR BAGS
My 21 yr old daughter was in serious accident May 3. 2022 on the way to her college. The accident was horrific. Her left hand middle finger was impaled by a piece of metal L shaped. The hospital said it was an airbag pin. She was covered in cuts and injuries but her finger/ hand were the worst by far. She has had a surgery and will need additional surgeries. I would like it looked into please. I was very grateful it wasn’t her eye or neck.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11511959March 15, 2023
POWER TRAIN
My daughter was driving the car and she said that he check engine light came on and she pulled over and turned it off. She immediately called her dad and while on the phone with him the car started shaking and it over heated and all the fluids were underneath the car. I arrived about 15 mins later and saw all the over spill on the side of the road. Called a tow truck and had it towed to a dealership, which told us that GM is aware of the problem with the Chevy Cruze engine doing this. They said that there is no way for you to tell that the part is going bad til it happens and once it does the car gets so hot it crack the head gasket. It is a 3500.00 fix and it is all because of the thermostat at the bottom of the engine. We had it fixed at 93.000 miles and it now has 110,000 and we are now having the turbo replaced and the dealership said it is a known problem but GM isnt willing to do a recall because it cost so much to fix but they are aware of the problem with then engines in the 2014 to 2016 cruze and since they arent made to fix it they pass the cost on to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506601February 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Keep having the engine light on. First time it was my Catalyst and now my engine light is on again with code P0420 and keeps leaving from the coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499313December 29, 2022
ENGINE, ELECTRICAL SYSTEM
Paid thousands of dollars into getting a thermostat housing and thermostat leaking antifreeze a couple months ago started leaking antifreeze again just now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496677December 8, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
My car was recalled for problems with fuel system or something of that nature, I took it to get repaired not once but about 3 times and problem is still ongoing. When I press the gas, the car shoots all the way to the 3rd gear and gets stuck at about 27 miles which is very dangerous, especially when I’m on the freeway. It will also cut off in the middle of the road making me have to put my car in park and recrank the car, multiple people have almost ran dead into the back of my car. They basically told me it is no way to fix my car. Now, it has caused more problems. My car is now saying “engine power reduced” and “service brake assist” when I try to press the brakes, it’s literally almost impossible. I have to almost stand on the brake and it still does not stop all the way. My brakes are new btw, so it shouldn’t still have this error message. I’m basically driving a lemon. This car is not reliable at ALL. I have put so much money into this car and with it being a 2016, you would think it wouldn’t have all of these problems… the car just jerks when I’m driving and nobody can seem to fix it! Oh, and let me not forget about the fuse that blew in my USB ports causing me not to be able to use all the features of my vehicle. This car is a nightmare. Also, I believe that when there are recalls for safety issues like this, we should be notified but of course that’s asking for too much. I have only had this car since 2019. It was serviced on 4/28/21, 5/26/21, 6/6/21 and after that I literally gave up and just hope I don’t wreck out and die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495143November 28, 2022
ENGINE, FUEL/PROPULSION SYSTEM
My car, started to get a messaged saying reduced engine power, after that it started to make a noise I took it to re pair and the car, sometimes makes that noise and I’m driving and out of nowhere the car turns off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494862November 25, 2022
AIR BAGS
The contact owns a 2016 Chevrolet Cruze D2. The contact stated that while driving 20-25 MPH, the contact crashed into another vehicle. The air bags failed to deploy. As a result, the contact had whiplash to the neck and the front seat passenger head hit the windshield and whiplash to the neck. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were not notified of the failure. The failure mileage was approximately 58,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11493487November 14, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Chevrolet Cruze. The contact stated that he noticed that the coolant level was low and added coolant to the reservoir. The contact stated that when he returned, he noticed the coolant had leaked onto the ground. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 55,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492642November 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Chevrolet Cruze. The contact stated while inspecting the vehicle, she noticed that the vehicle was low on antifreeze, and added antifreeze. The next day when she returned home from work, she became aware that the antifreeze level was again low. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted, and a message was left. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489828October 18, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
Catalytic Converter , it is a 2016 , it absolutely should not be faulty/defective AT ALL . I checked with Dick Wolstrom Chevy Dealer , if this would be included in the Powertrain Warranty and they said it expired in December . I checked with the other Yearly Recalls for this problem, and it did show this exact same recall for the all the previous years of this make and model of car . It should be fixed , I never heard of a Catalytic Converter be defective like this especially in a newer year car . Can you please help me ? Also, I am having problem with the Fuel pressure Sensor , Air flow intake sensor, Knock sensor , all (3) this is crazy . This is the 2nd time the knock sensor has been replaced . My main concern is the Catalytic Converter , please advise , it should be covered in the powertrain warranty on this car , regardless . It is very expensive to be replaced .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487940October 5, 2022
ENGINE
Around 150,000 miles I had the code p0011 the dealership did work but code kept coming back on. So I was told I needed a cylinder head. I wanted a 2nd opinion so I took it to another dealership and was told I need to replace the engine. So July of 2021 engine was replaced. Around 09/2021 cylinder head was replaced with other work done. Now code p0011 came back on again and it’s in the show getting another cylinder head around 188,000 miles. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It was inspected by Vann York Chevrolet in High Point, NC and Modern Chevrolet in Winston Salem, NC. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes it have been. How was your safety or the safety of others put at risk? Yes, I do feel like I was at risk due to engine surge and or reduced power at times. What component or system failed or malfunctioned, and is it available for inspection upon request? Yes an inspection can be done at any time. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Prior to this I kept my car service and I do have receipts. Check engine light came on 04/2021 with code p0011. Then on 07/2021 is when I got my car back with the remanufactured engine. So a 1st cylinder head came with the engine, the around 09/2021 2nd cylinder head, and now 3rd cylinder head of this remanufactured engine. This p0011 code cost me over $7,000 which I had to take a loan out and still paying for but still having the same problem. Which every thing now is covered under the engine warranty which is 3yrs or 100,000 miles. Not to mention 04/2021 I had just spent $1,339.55 water pump gaskets and seals. I have connected GM customer support. But I shouldn’t had to replace an engine around 150,000 miles and the cylinder head shouldn’t had to be replaced 3 times now. I have my records if you need to see them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487789October 4, 2022
ENGINE
2 issues. 1st is the PCV system. PCV valve will fail regularly 1-3 years. This requires a new intake manifold and valve cover possible new hose and possible sensor replacement. Can cause stability and traction control failure. 2nd is the engine's head gasket. Between 60-70k miles these vehicles get blown head gaskets. Due to this failure, you could experience a total engine failure which will completely shut down all vehicle functions. If not properly observed this vehicle will not only have a complete failure. It will need an entire new engine due to cracked block and head or warped block and head. If it becomes warped you will need to machine both the block and head and or replace the entire engine long before it reaches 100k miles. Rendering the vehicle absolutely useless. Coolant issues with these vehicles are bad as well. Even if all these issues get fixed in a timely manner you will still most likely have a blown head gasket as I did. Engine failures on a busy highway are a big safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485101September 18, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While at red light, stop signs, or transitioning turns, the engine shuts off and does not restart. Sometimes it shuts down when driving at extremely low speeds. This is dangerous because I have had to push the car while transitioning in multipile lane intersections. Luckily others stop and help me push the car to shoulder or convenience gas stations. The battery and spark plugs are new, and the car has plenty of fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484899September 16, 2022
UNKNOWN OR OTHER
The turbo is messed up my car would not pull when stepping on the gas. Almost got in an accident on the freeway and hood started smoking. Spoke to a mechanic and said it was due to the turbo charger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484058September 12, 2022
ENGINE
Was at a red light and my car shut off. It started back up and I was able to get home. I am now afraid my car will just stop while driving and I will crash and die
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483570September 8, 2022
ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated that on multiple occasions while driving over 50 MPH, the A/C unit turned off independently and the instrument panel displayed a message that the engine was overheating. Additionally, the engine power reduced message was displayed. The contact stated that after receiving message alerts on the instrument panel, the vehicle decelerated to 15-20 MPH. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure reoccurred on several occasions and the instrument panel displayed message alerts for the engine overheating and the engine power being reduced. The contact attempted to call local dealers but was not successful. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483272September 7, 2022
VEHICLE SPEED CONTROL, ENGINE
The car randomly shuts off when driving. It also has problems with accelerating when the AC system is turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483126September 6, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
My 2016 Chevy Cruise heating and cooling system failed. Car engine over heats causing engine to stop in mid drive. Hoses (main) and connections to heating and cooling systems faulty. Main hose to cooling system faulty (dry rotted ).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477860August 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated that on several occasions, a strange noise could be heard while the brake pedal was depressed. The contact stated while accelerating above 35 MPH, the Service Stabil Trak and powertrain control module (PCM) warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the powertrain control module (PCM) failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477252August 2, 2022
SERVICE BRAKES, ENGINE
Vacume pump failure causing brakes to become very difficult to apply. Pump also brakes inside the valve cover. Causing timing issues and possible camshaft damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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