Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#10953845February 10, 2017
ELECTRONIC STABILITY CONTROL (ESC)
RADIO GOES OFF AND COMES BACK ON,WARNING LIGHTS COME ON AND HEAT CONTROLS DON'T WORK. THIS IS WHEN YOU DRIVE DOWN THE STREET. THE RADIO WENT OFF 16 TIMES IN A 15 MINUTE RIDE. THIS HAS HAPPENED FOR MONTH'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950445February 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
I PURCHASED MY CAR IN APRIL 2016 WITH APPROX 22,000. ON THE SECOND DAY THERE WAS A LOUD NOISE COMING FROM THE FRONT OF THE HOOD WHICH IT SOUNDED VERY CLOSE TOWARDS THE ENGINE, EXHAUST PART OF THE CAR. I TOOK IT IN TO THE DEALERSHIP AND THEY DIDN'T STATE WHAT THE ISSUE WAS THEY JUST TOLD ME THEY HAD FIXED IT. THE NOISE WENT AWAY. 3 MONTHS LATER I STARTED HAVING ISSUES WITH MY STEERING WHEEL LOCKING. I WAS AT A BIG INTERSECTION WHEN I WAS TURNING LEFT MY STEERING WHEEL LOCKED ON ME AND MY ENTIRE LIGHTS INCLUDING THE DASHBOARD WENT OUT. I COULDN'T MOVE MY CAR IN THE MIDDLE OF THE INTERSECTION AND LUCKILY THERE WASN'T CARS COMING TOWARDS ME. IT TOOK ABOUT 10-20 SECONDS TO COME BACK ON. WHEN IT DID COME BACK ON THERE WAS A LOT OF LIGHTS POPPING UP AND THEN THERE WAS A "STABILI TRAK" LIGHT ON. I PULLED OVER TO THE SIDE BECAUSE I KNEW I COULDN'T DRIVE IT ANYMORE. I CALLED MY DEALERSHIP AND I TOOK IT IN THAT SAME DAY. THEY TOLD ME IT WAS A WIRE THAT WAS LOOSE AND THEY HAD FIXED IT. WELL THEY DID NOT, 3 WEEKS LATER THE SAME THING HAPPENED TO ME AND THEY DIDN'T KNOW WHAT WAS GOING ON THEN. I TOOK IT IN AGAIN AND THE PROBLEM WENT AWAY FOR ABOUT 2 MONTHS AND NOW I AM BACK TO THE SAME THING EXCEPT SOMETHING NEW. NOT ONLY DOES MY LIGHT COME UP AND MY STEERING WHEEL STILL LOCKS ON ME BUT MY CAR BEGAN SHAKING LAST NIGHT AND WHEN I WOULD DRIVE IT IT WOULD MAKE THE SAME LOUD NOISE FROM THE BEGINNING TOWARDS THE FRONT OF THE CAR TOWARDS THE ENGINE, AND IT WOULD HESITATE ON GOING WHEN I WOULD MAKE A STOP. LIKE IF IT WAS ABOUT TO FULLY TURN OFF SO MY CAR GOT TOWED TO A DEALERSHIP LAST NIGHT. THE ISSUES WERE NOT FIXED AND THEY ARE ONLY GETTING WORSE.THESE ISSUES SHOULD'VE BEEN TAKEN CARE THE FIRST TIME I HAD GONE TO THE DEALERSHIP. NOW IT'S THE 4TH TIME I HAVE GONE TO A DEALERSHIP AND NOTHING IS BEING RESOLVED AND I PRETTY SURE NOW THERE IS A BIG ISSUE WITH MY ENGINE WITH SO LITTLE MILES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953678February 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE OVER HEATED AND STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT DISCOVERED THAT THE OIL CAP HAD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RESERVOIR AND THE COOLANT VALVE HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THE CATALYTIC CONVERTER, THE WATER PUMP AND THE THERMOSTAT WERE ALL REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950414February 8, 2017
STEERING
WHILE DRIVING ON THE HIGHWAY THE CAR WANDERS IN THE LANE AND WHEN YOU TRY TO CORRECT THE STEERING IT SEEMS TO LAG OR STICK AND YOU NEED TO PUT EXTRA PRESSURE ON STEERING TO MOVE THE STEERING WHEEL. IT HAPPENS OVER AND OVER WHILE I WAS DRIVING. WITH THE LAG OR STICKING DURING THE CORRECTION THE CAR MOVES QUICKLY FOR A SECOND IN THE DIRECTION YOU ARE STEERING. SO WHILE DRIVING THE CAR WANDERS IN THE LANE AND EVERY CORRECTION YOU GET THIS LAG OF STICKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949763February 6, 2017
STEERING
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. IT WAS UNKNOWN IF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A CONCUSSION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10949909February 6, 2017
STEERING
WHEN DRIVING STRAIGHT, THE STEERING WHEEL OFTEN "STICKS" IN ONE POSITION. IF I'M STEERED JUST SLIGHTLY TO THE LEFT, IT'LL STICK GOING SLIGHTLY TO THE LEFT AND IT TAKES A BIT MORE EFFORT TO "BUST IT" LOOSE TO CORRECT YOUR DIRECTION. SAME IS TRUE IF EXACTLY STRAIGHT OR SLIGHTLY TO THE RIGHT. IT DOESN'T FEEL DANGEROUS, BUT IS LESS THAN TOTALLY SAFE AS THE WHEEL TYPICALLY OVERSTEERS THE OTHER DIRECTION WHEN USING ADDITIONAL EFFORT TO CORRECT MY DRIFTING. THIS OCCURS USUALLY AT HIGHWAY SPEEDS AND DOESN'T NECESSARILY REQUIRE GOING IN THE SAME STRAIGHT DIRECTION FOR A LONG TIME. I ENTERED TODAY'S DATE AS A SINGLE DATE IS REQUIRED BUT IT OCCURS VERY FREQUENTLY, ESPECIALLY AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948895February 1, 2017
SERVICE BRAKES, ENGINE, SEATS
I HAVE PURCHASED THIS VEHICLE USED IN JULY OF 2015 FROM THE CHEVROLET SCHUMACHER DEALERSHIP LOCATED IN NORTH PALM BEACH, FLORIDA I CURRENTLY HAVE 61,939MI. MY LAST OIL CHANGE WAS IN 12/2016 AND IS DUE AT 64,000MI. TO DATE I HAVE HAD NUMEROUS ISSUES WITH THIS VEHICLE FROM INSTALLING NEW SPARK PLUGS, BRAKES THAT SOUND LIKE AN AMTRAK TRAIN, AND NOW MY ENGINE LIGHT COMES ON AND MY BUMPER-TO-BUMPER WARRANTY IS ALREADY EXPIRED AT LIKE 33,000MI. SO NOW I FALL UNDER THE POWER TRAIN WARRANTY WHICH COVERS YOUR ENGINE AND TRANSMISSION. HOWEVER I AM NOT SURE WHAT IS CAUSING MY ENGINE LIGHT TO COME ON, I REALLY DON'T WANT TO PAY $160.00 FOR A DIAGNOSTIC TEST AND THEN HAVE TO PAY ON TOP OF THAT $800 FOR AN ISSUE WITH MY ENGINE. I SHOULDN'T BE HAVING THESE PROBLEMS ESPECIALLY SINCE IT WILL MARK MY 2 YEAR ANNIVERSARY HAVING THIS VEHICLE IN JULY 2017.I AM VERY DISPLEASED RIGHT NOW AND WOULD LIKE THIS ISSUE TO BE INVESTIGATED AND THAT SOMEONE FROM THIS GOVERNMENT AGENCY CONTACT THE DEALER LOCATED IN NORTH PALM BEACH SO THEY CAN FIND OUT WHAT EXACTLY IS WRONG WITH MY CAR. SOMETHING LIKE THIS SHOULD HAPPEN TO CARS THAT ARE 5 YEARS OLD NOT 1 1/2 YEARS OLD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947797January 26, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
YABBA DABBA DOO IS WHAT YOU'LL BE SAYING AFTER YOU ATTEMPT TO FLINTSTONE THIS HUNK OF JUNK FROM GM. SUCH A WASTE OF METAL. I'D LOVE TO SEE SOMEONE FROM CORPORATE ATTEMPT TO TAKE THEIR FAMILY WHO IS RECENTLY PARALYZED & A 13 YR OLD WHOSE HAD 4 OPEN HEART SURGERIES TRY TO PEDAL OFF THE FREEWAY BC IT SHUT OFF & ON WHILE OVERHEATING & TRYING TO PRY THE KEY OUT THE IGNITIIN. I'VE TOWED IT TO AND FROM THE DEALERSHIP TO SPEND MONEY I PRACTICALLY COUNTED IN CHANGE BECAUSE I LOST MY JOB DUE TO NO DEPENDABLE RIDE. STILL PAYING NOTES ON A CAR & MECHANIC FEES HAS TRULY SHOWN ME HOW SELFISH & GREEDY SOME CAN BE. I'M PASSED TO THE NEXT PERSON WHO KEEPS ME ON HOLD TO INFORM ME OF HOW TRULY SORRY THEY ARE THAT THEY CAN'T HELP. APPARENTLY GM FEELS IT'S SAFE SO HOW ABOUT COME SAVE ME FROM THIS HEADACHE, I'LL GLADLY LET YOU TEST DRIVE. MY FAVORITE SONG IS "EVERY LIGHT IN THE CAR IS IN"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944309January 11, 2017
UNKNOWN OR OTHER
MULTI-AXIS ACCELERATION SENSOR/YAW RATE SENSOR- DIAGNOSED BY DEALERSHIP. CAR'S DASH HAS GONE OUT AND READ LOW RAM. SERVICE STABILITRAC AND TRACTION CONTROL MESSAGES. CAR STALLED WHEN RUNNING AND PULLING INTO TRAFFIC. CAR HAS ALSO STALLED AT OTHER TIMES WHEN ENGINE WAS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944037January 10, 2017
VISIBILITY/WIPER
DRIVERSIDE WIPER STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943859January 9, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SUN ROOF SHATTERED WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY. THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939931January 5, 2017
ENGINE
A FEW WEEKS AFTER TAKING MY CHEVY CRUZE DIESEL IN FOR A RECALL FOR A O2 SENSOR THE CAR'S OTHER O2 SENSOR AND CONTROLLER NEEDED REPLACING AFTER THE CAR WENT INTO A EXHAUST FLUID QUALITY LIMP MODE. THE ISSUE APPEARS TO BE RELATED TO THE RECALL BUT GM IS CHARGING ME OVER $800.00 FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936120December 19, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING IT SHUT OFF & ON CAUSING POWER STEERING TO GO OUT AND THE LIGHTS TO GO OFF. ALSO THE KEY COULDN'T COME OUT EVEN WITH FORCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936102December 18, 2016
SERVICE BRAKES
I WAS LEAVING WORK AT APPROXIMATELY 0600HRS, I ONLY WARMED THE CAR FOR A FEW MINUTES, THE TEMPERATURE WAS SLIGHTLY BELOW 0. THE BACK ROADS ARE PACKED SNOW, I WAS MAKING A LEFT TURN, AT APPROXIMATELY 100 YARDS THERE IS A RIGHT TURN, I TRIED HITTING THE BRAKES AS I WAS COMING UP TO THE TURN, THE PEDAL WAS STIFF AND DIFFICULT TO PUSH. I TRIED PUMPING THE BRAKES, IT FELT LIKE THERE WERE NO POWER BRAKES. I COULD NOT FEEL THE VEHICLE SLOWING UNTIL I HIT A SNOWBANK ALSO HITTING A TREE. IMPACTING THE NOSE DEAD CENTER. I WAS TRAVELING APPROXIMATELY 20-30 MPH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10929875December 5, 2016
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHENEVER THE CONTACT PLACED FUEL INTO THE FUEL TANK, THE VEHICLE FAILED TO START WITHOUT A TWO MINUTE DELAY AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHENEVER THE VEHICLE WAS STOPPED FOR APPROXIMATELY THREE OR MORE MINUTES, IT WOULD SUDDENLY STALL. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER TO ACCELERATE. WHEN THE VEHICLE WAS DRIVEN APPROXIMATELY 50 MPH, THE POWER STEERING FAILED. ALL THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930038December 5, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE CHECK ENGINE AND DIESEL EXHAUST LEVEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT NITROGEN OXIDE SENSOR #2 WAS INOPERABLE AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE ISSUE RECURRED AND A RECALL NOTIFICATION WAS RECEIVED AT A LATER DATE. THE VEHICLE WAS REPAIRED PER GM RECALL NOTIFICATION NUMBER: 15594 (EMISSION). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 46,719.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929771December 4, 2016
UNKNOWN OR OTHER
I WAS ALWAYS PUTTING AIR IN MY TIRES AND FINALLY I JUST HAD TO HAVE THEM REPLACED BECAUSE I GOT TIRED OF PUTTING AIR IN TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929746December 3, 2016
STEERING, UNKNOWN OR OTHER
TIRES WERE ALWAYS NEEDING AIR AND KEPT ME FROM DRIVING LIKE I SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928763November 30, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING PARKED, IT BEGAN TO DRIFT IN THE OPPOSITE DIRECTION INDEPENDENTLY. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927083November 19, 2016
ENGINE
CHECK ENGINE LIGHT HAS BEEN GOING ON & OFF FOR YEARS. DEALERSHIP HAS NEVER BEEN ABLE TO DETERMINE WHY THIS HAPPENS. RECENTLY I HAVE NARROWED IT DOWN TO THE LIGHT COMING ON EVERY TIME I FILL UP MY CAR WITH GAS & IT IS A DIESEL. ON A RECENT TRIP TO TN MY CAR WENT INTO SAFETY MODE & I SPENT 6HRS AT A DEALERSHIP. THEY EVENTUALLY FOUND NOTHING & RE-SET THE COMPUTER. WHEN I RETURNED HOME A RECALL FOR THE VERY SAME PROBLEM WAS IN MY MAILBOX. NOW I HAVE RECEIVED ANOTHER LETTER FROM CHEVY STATING THERE IS ANOTHER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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