Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11000795June 23, 2017
ELECTRICAL SYSTEM, POWER TRAIN
NO CRANK OR START 13 BODY CONTROL MODULE CODES,CONTROL MODULE BAD OR WIRING SHORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000022June 19, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE VEHICLE WAS IN REVERSE, WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS AND FAILED TO STOP THE VEHICLE. THE FAILURE RECURRED EACH TIME THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO PADDOCK CHEVROLET (LOCATED AT 3232 DELAWARE AVE KENMORE, NY 14217) WHERE IT WAS DIAGNOSED THAT THE BRAKE VACUUM PUMP AND PIPE ASSEMBLY WERE MISSING FROM THE VEHICLE AND COULD NOT BE REPAIRED UNDER THE WARRANTY DUE TO THE MISSING PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995436June 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY WIFE HAD COME BACK FROM A DR. APPT. APPROX. 52 MILES AWAY FROM HER PLACE OF EMPLOYMENT ON MONDAY 5/15/17 AT APPROX. 1:15PM. AS SHE APPROACHED HER EMPLOYMENT, SHE MADE A LEFT TURN ON A SIDE STREET THAT SEPARATES TWO AUTO DEALERSHIPS, WHERE EMPLOYEES PARK ON THE SIDE OF THE STREET. SHE NOTICED AN EMPTY PARKING SPOT ON THE OPPOSITE SIDE OF THE STREET AND DECIDED TO MAKE A U-TURN TO PARK THERE. AS SHE SLOWED DOWN TO ATTEMPT THE U-TURN, SHE MADE A SLIGHT LEFT TO BEGIN THE U-TURN AND AT THAT MOMENT ALL THE VEHICLE'S WARNING LIGHTS ON THE DASH LIT UP, THE MESSAGE CENTER SCREEN LOCATED AT THE CENTER OF THE CLUSTER ON THE DASH READ "STABILINK SYSTEM DISABLED" AND HAD LOST ALL POWER STEERING. UPON LOSING STEERING, THE STEERING WHEEL SNAPPED BACK AND BROKE HER WRIST IN TWO PLACES. THE LOSS OF STEERING RESULTED IN OUR VEHICLE SLIGHTLY IMPACTING THE VEHICLE PARKED TO HER IMMEDIATE RIGHT. I (HER HUSBAND) ARRIVED LITERALLY MINUTES AFTER THE LOSS OCCURRED, TRIAGED HER ARM AND NEEDED TO MOVE THE VEHICLE OUT OF THE STREET. UPON ENTERING THE VEHICLE, IT WAS STILL RUNNING AND HAD NOTICED ALL THE DASH AND VEHICLE WARNING LIGHTS ON, INCLUDING THE "STABILINK DISABLED" MESSAGE ON THE DASH. AS I BEGAN TO DRIVE IT APPROX. 20 YARDS TO AN EMPTY PARKING SPACE, THE VEHICLE HAD NO POWER STEERING YET IT WAS RUNNING. APPROX. 9 HOURS LATER, I HAD GONE BACK TO THE VEHICLE TO ATTEMPT TO DRIVE IT TO A LOCAL BODY SHOP TO STORE IT AND UPON STARTING THE VEHICLE, ALL SYSTEMS WERE RUNNING AGAIN, NO WARNING LIGHTS WERE PRESENT ON THE DASH AND THE POWER STEERING HAD BEEN RESTORED. I ATTEMPTED TO FIND ANY INDICATION OF A PROBLEM THRU THE MESSAGE CENTER WITHOUT SUCCESS. I FILED AN INSURANCE CLAIM ON APPROX. 5/19, HAD THE VEHICLE PRESERVED FOR EVIDENCE AND IS NOW CURRENTLY STORED AND NOT MOVED AT THE BODY SHOP. AS OF 6/15, INJURY SCIENCES LLC IS SCHEDULED TO PLUG INTO THE ECU OR DATA EVENT RECORDER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10994440June 12, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ELECTRICAL. HEAD LIGHTS GO OFF FOR NO REASON STAY OFF FOR ABOUT 5 MIN COME BACK ON CAR DOESN'T SHUT OFF OR GO DEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993992June 8, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED AND WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PRESTON HOOD CHEVROLET LOCATED ON 11325 CEDAR LAKE RD, BILOXI, MS, 39532), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER PROVIDED CASE NUMBER: 8-3011886244. THE FAILURE MILEAGE WAS 57,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993757June 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS STRUCK FROM BEHIND AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE WRIST, ELBOW, AND NOSE, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO COLLISION KING OF HOUSTON, TEXAS. IT WAS NOT YET DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10993536June 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE DRIVING ON THE HIGHWAY, ALL THE POWER WENT OFF AND THE STEERING SEIZED FOR A SHORT PERIOD AND THEN CAME BACK ON AND RESET ITSELF. THIS HAPPENED TWICE WITHIN 30 MINUTES. THIS ALSO OCCURRED WHEN BACKING OUT OF A DRIVEWAY WHERE ALL POWER WAS LOST AND THE STEERING WHEEL SEIZED UNTIL IT CAME BACK ON AND RESET ITSELF. THIS IS A VERY SERIOUS SAFETY ISSUE WHERE LIVES ARE AT STAKE AND FIND IT APPAULING THAT GM HAS NOT ISSUED A RECALL FOR THIS PROBLEM BUT RATHER ISSUING A SERVICE BULLETIN? THESE COMPLAINTS ARE ALL OVER THE INTERNET . . . OBVIOUSLY THIS IS A CRITICAL ISSUE FOR MANY CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992240May 30, 2017
POWER TRAIN
TRANSMISSION FAILED (3RD GEAR NOT WORKING) ON APRIL 7,2017. CAR HAD 70,384 MILES AT TIME OF FAILURE. CAR HAS A TRANSFERABLE 5YR/100,000 POWERTRAIN WARRANTY. BECAUSE THE INITIAL FAILURE WAS DIAGNOSED BY MY LOCAL LICENSED REPAIR FACILITY, GM WILL NOT HONOR POWERTRAIN WARRANTY UNTIL IT WAS VERIFIED BY A AUTHORIZED CHEVROLET DEALERSHIP. THAT VERIFICATION WAS PERFORMED TODAY, MAY 30, 2017... VEHICLE CURRENTLY HAS 74,000+/- MILES. WHEN I SPOKE BY PHONE WITH GM CUSTOMER SERVICE ON APRIL 24,2017, GM ASSIGNED A CHASE FILE AND SAID THAT UPON VERIFICATION OF THE FAILURE BY AN AUTHORIZED CHEVROLET DEALER, THEY (GM) WOULD WORK WITH ME TO DETERMINE A LEVEL OF MONETARY PARTICIPATION FOR THE REPAIR. I CALLED GM TODAY, UPON WORD FROM THE CHEVY DEALER THAT THEY DID INDEED VERIFY THE FAILURE OF THE TRANSMISSIONS 3RD GEAR. NOW, GM INFORMS ME THAT THEY WILL NOT HONOR THE WARRANTY AND ALL COSTS MUST BE COVERED BY THE VEHICLE OWNER. THIS IS NOT RIGHT. I AM ATTACHING A FILE OF THE RECEIPT FROM THE INITIAL EVALUATION PERFORMED AT MY LOCAL REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990895May 22, 2017
ELECTRICAL SYSTEM
THE ELECTRICAL SCREEN PORTION OF THE CAR RANDOMLY SHUTS OFF AND BLINKS BACK ON. FOR EXAMPLE, WHEN I'M UTILIZING THE SCREEN GPS. THE ENTIRE SCREEN WILL TURN OFF WITH NO WARNING. IT APPEARS TO RESET ITSELF. AS THE SCREEN TURNS BACK ON WITH THE "CHEVY" HOME SCREEN. IT HAPPENS BOTH WHEN THE VEHICLE IS STATIONARY (IE. JUST TURNED ON,) AS WELL AS WHEN I AM IN MOTION. THIS ISSUE HAS BEEN HAPPENING FOR OVER A YEAR, BUT HAS RECENTLY BECOME MORE FREQUENT- HAPPENING AT LEAST ONCE A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990777May 21, 2017
UNKNOWN OR OTHER
THE SUNROOF GLASS SPONTANEOUSLY EXPLODED WHILE DRIVING. GLASS RAINED DOWN ON ME WHILE I WAS DRIVING ON THE HIGHWAY. THE EXPLOSIVE SOUND ALMOST MADE ME LOSE CONTROL OF THE VEHICLE. CHEVROLET HAS A RECALL ON THE 2014 CRUZE FOR THE SUNROOF GLASS. THE RECALL SAYS THE GLASS THAT WAS INSTALLED IS SUPPOSEDLY TOO THIN AND MAY FAIL. THE DEALER SAYS THAT MY VIN IS NOT PART OF THE RECALL. I BELIEVE THAT THE SUNROOF GLASS RECALL NEEDS TO BE EXPANDED BECAUSE MY GLASS FAILED IN A SIMILAR MANNER TO THOSE UNDER THE RECALL. THE FAILED GLASS WAS BOWED UPWARD INDICATING THAT IT WAS AN INTERNAL FAILURE NOT A ROCK HITTING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986330May 18, 2017
SERVICE BRAKES
SATURDAY MAY 13 2017, 10:45 AM CLEAR, SUNNY SKIES, DRY ROAD. A VEHICLE THREE CARS AHEAD OF ME SUDDENLY STOPPED. THE OTHER VEHICLES IN FRONT OF ME SLAMMED ON THEIR BRAKES,AND WHEN I APPLIED MY BRAKES, NOTHING HAPPENED AND I ENDED UP RAMMING THE VEHICLE AHEAD OF ME. I WAS TRAVELING APPROXIMATELY 30 MPH, AND WAS A CAR -LENGTH FROM THE VEHICLE AHEAD OF ME. ALL VEHICLES WERE GOING STRAIGHT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984564May 9, 2017
ELECTRICAL SYSTEM
CAR ELECTRICAL SYSTEM PROBLEM 3 FAILURE DATE: 05/09/2017 THE RADIO DASHBOARD POWERS ON AND OFF (FREQUENTLY AT TIMES). IT APPEARED TO HAPPEN MORE WHEN THE CAR WAS STOPPED AT RED LIGHT. IT DIDN'T OCCUR OFTEN WHEN THE CAR WAS ON THE HIGHWAY ON CRUISE CONTROL. TWICE WHEN THIS HAPPENED, THE MAIN DASHBOARD WOULD DISPLAY THE FOLLOWING STATEMENT: "SERVICE STABILITRAK" THIS BEGIN HAPPENING ON JANUARY 29, 2017, AND IT HAS HAPPENED DAILY (AT LEAST ONCE) SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982973May 2, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT AFTER THE STEERING WHEEL SEIZED, THE COMPUTER SYSTEM FAILED TO OPERATE. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,868.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981710May 1, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING IN THE RAIN, THE DRIVER'S SIDE WINDSHIELD WIPER SUDDENLY STOPPED OPERATING AND IMPAIRED THE DRIVER'S VISIBILITY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979919April 22, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL OF THE SUDDEN, ALL DASH LIGHTS BECOME ON AND OFF THEN SHOT OFF CAR COMPLETELY. THEN HAVE TROUBLE TO START CAR WITH NO POWER WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978962April 17, 2017
ELECTRICAL SYSTEM
TRUNK OPENS ON ITS OWN.... THE REMOTES ARE ON THE TABLE.. IT JUST STARTED DOING IT TODAY AND HAS DONE IT 3 TIMES IN THE PAST 3 HRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971819April 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ENGINE WOULD OVERHEAT AND SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO AN ENGINE COOLANT LEAK. THE COOLANT SURGE TANK WAS REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS THEN DIAGNOSED THAT THE WATER PUMP FAILED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967861March 22, 2017
STRUCTURE:BODY
SEAL IN SPARE TIRE COMPARTMENT OF TRUNK NOT WELDED PROPERLY DURING MANUFACTURING CAUSING WATER LEAKAGE. THIS WAS DISCOVERED BY CHEVROLET SERVICE CENTER WHILE REPAIRING A DIFFERENT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955538February 19, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE RADIO DASHBOARD POWERS ON AND OFF (FREQUENTLY AT TIMES). IT APPEARED TO HAPPEN MORE WHEN THE CAR WAS STOPPED AT RED LIGHT. IT DIDN'T OCCUR OFTEN WHEN THE CAR WAS ON THE HIGHWAY ON CRUISE CONTROL. TWICE WHEN THIS HAPPENED, THE MAIN DASHBOARD WOULD DISPLAY THE FOLLOWING STATEMENT: "SERVICE STABILITRAK" THIS BEGIN HAPPENING ON JANUARY 29, 2017, AND IT HAS HAPPENED DAILY (AT LEAST ONCE) SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954088February 12, 2017
POWER TRAIN
ON 7/28/16 THIS MANUAL TRANSMISSION CAR WOULD NOT GO INTO REVERSE. A LOCAL CHEVY DEALERSHIP REPLACED THE SHIFT CABLE TO SOLVE THE PROBLEM. ON 9/28/16, THE CAR AGAIN WOULD NOT GO INTO REVERSE. THE SHIFT CABLE WAS REPLACED AGAIN. A FEW DAYS LATER, NO REVERSE. WHEN CHECKED OUT AGAIN, REVERSE WORKED! NOW THIS PAST WEEK, IT WOULDN'T SHIFT INTO 3RD, 4TH, OR 5TH GEARS WHILE DRIVING. WHILE IN 3RD, 4TH OR 5TH GEAR, THE TACH RPM WAS JUMPING ALL OVER THE DIAL.THE CAR COULD ONLY BE DRIVEN IN 2ND GEAR DOING 15MPH ON A 50MPH ROAD. IT SUBSEQUENTLY STALLED OUT. A DAY LATER IT DID NOT SHIFT INTO ANY GEAR.CAR BACK AT DEALERSHIP. PHONE CALL REFERENCE # 1068173.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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