Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10692560March 6, 2015
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A WARRANTY LETTER FROM THE MANUFACTURER FOR THE BATTERY CONNECTIONS. THE VEHICLE WAS REPAIRED, BUT THE AIR CONDITIONING FAILED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691398March 2, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DEFROSTER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BLEND DOOR FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,300. UPDATED 4/16/15*CN UPDATED 04/21/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689400February 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE KEY WAS IN THE OFF POSITION, THE VEHICLE STARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 04/06/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683328February 12, 2015
POWER TRAIN
2013 CHEVROLET CRUZE HAS SURGE. IT FEELS SIGNIFICANTLY WORSE IN HER VEHICLE AT 40,000 MILES. ..UPDATED 02/12/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682222February 9, 2015
ELECTRICAL SYSTEM
RADIO WILL SHUT OFF AND TURN BACK ON. IF BLINKER IS ACTIVATED AT TIME THE BLINKER WILL ALSO QUIT WORKING. I CAN GO AN ENTIRE TRIP WITHOUT IT DOING IT, OR IT CAN HAPPEN EVERY MINUTE OR SO REPEATEDLY IN A TRIP. THIS IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678539January 23, 2015
ELECTRICAL SYSTEM
WHILE DRIVING THE LIGHTS IN THE RADIO BEGAN TO FLASH ON AND OFF AND RADIO WOULD ALSO COME ON AND OFF, THE WINDOWS BECAME STUCK WHILE TRYING TO ROLL THEM UP, LIGHTS WOULD GO ON AND OFF AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676661January 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WITH THE HEATING SYSTEM ACTIVATED, THERE WAS A ODOR OF FUMES EMITTING FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676539January 19, 2015
ENGINE, VEHICLE SPEED CONTROL
WHILE I WAS STOPPED AT A TRAFFIC LIGHT ALL OF A SUDDEN I RECEIVED THE FOLLOWING WARNINGS: STABILITRAC LIGHT, SERVICE TRACTION CONTROL LIGHT, THE ENGINE LIGHT CAME ON AND THE REDUCE ENGINE POWER WARNING. EVEN THOUGH THE WARNING STATED REDUCE ENGINE POWER, I COULDN'T DRIVE THE CAR. I TURNED THE CAR OFF TWICE, STILL NO POWER WHEN I APPLIED MY FOOT TO THE GAS PEDAL. I CALLED ON-STAR AND HAD MY CAR TOWED TO THE DEALERSHIP. THE THROTTLE BODY WAS REPLACED ON MY CAR, WHICH WAS COVERED UNDER WARRANTY. I NOTICED FROM SEVERAL COMPLAINT SITES THAT THE INCIDENT WITH SUDDEN LOSS OR REDUCED ENGINE POWER IS A COMMON PROBLEM WITH THE CRUZE. I'M A LITTLE AFRAID TO DRIVE MY CAR NOW FOR FEAR THAT THE INCIDENT WILL HAPPEN AGAIN AT A BUSY INTERSECTION. I HOPE THE PROBLEM WITH MY CAR IS RESOLVED WITH THE REPLACEMENT OF THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671537January 10, 2015
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE:BODY
I WAS DRIVING HOME AND HIT AN 8 POINT BUCK THAT WEIGHED ABOUT 180LBS HEAD ON THAT CAUSED DAMAGE FROM THE MIDDLE FRONT CENTER OF THE CAR EXTENDING TO THE DRIVERS SIDE OF THE CAR AND SMASHING UP INTO THE MOTOR. THE INSTRUMENT PANEL IMMEDIATELY ILLUMINATED TO SERVICE AIRBAG BUT THE AIRBAG NEVER DEPLOYED. I WAS TOLD IF I WAS GOING SLOWER, THE DEER WOULD HAVE WENT THROUGH THE WINDSHIELD. I COULD HAVE BEEN SERIOUSLY HURT SINCE THE AIRBAG DIDN'T DEPLOY. I BOUGHT THIS CAR BRAND NEW WITH ONLY 17 MILES ON IT. I HAVE DRIVEN IT FOR 2 YEARS AND NOW HAVE TO WONDER IF MY FAMILY AND I WERE PUT AT RISK FOR THE LAST TWO YEARS, WHILE TRAVELING TO OHIO, FROM IOWA AND OUT TO BOISE 3 TIMES. OF COURSE I WILL BE TOLD THERE IS NOTHING WRONG AND THE CAR WILL BE REPAIRED, AND I WILL BE FORCED TO CONTINUE DRIVING A CAR THAT I WON'T REALLY FEEL SAFE IN BECAUSE I WON'T KNOW FOR SURE IF THE AIRBAG SYSTEM IS FIXED, AND WILL WORK RIGHT IF THIS UNFORTUNATELY WILL EVER HAPPEN AGAIN. SOMEHOW THIS WILL BE PUSHED UNDER THE RUG AND THERE WILL BE NOTHING I CAN DO ABOUT IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671428January 9, 2015
ELECTRICAL SYSTEM, POWER TRAIN
I BOUGHT MY 2013 CRUZE IN JUNE 2014, WITH AROUND 40K MILES ON IT. IN SEPTEMBER THE CAR BEGAN HAVING ISSUES. AT FIRST IT WAS JUST THAT THE RADIO AND ALL DASH LIGHTS WOULD SHUT OFF. THEN I HAD MULTIPLE SERVICE LIGHTS THAT WOULD FLASH RANDOMLY. THOSE INCLUDED STABILITRAK, TRACTION CONTROL, POWER STEERING AND SECURITY SYSTEM. AT ONE POINT, WHILE DRIVING IN A PARKING LOT, MY POWER STEERING COMPLETELY LOCKED UP. MY CAR EVENTUALLY STOPPED STARTING. I WAS STRANDED AT SCHOOL AND HAD TO CALL A TOW TRUCK. WHEN THIS HAPPENED, MY KEY ACTUALLY GOT STUCK IN THE IGNITION. I WAS ABLE TO JUMP THE CAR AFTER SEVERAL MINUTES OF TRYING, BUT IT WOULD NOT KEEP POWER. I HAD IT TOWED TO THE DEALERSHIP, BUT THEY WERE NOT ABLE TO FIND ANYTHING WRONG WITH IT (NO CODES EVEN CAME UP ON THE COMPUTER) AND IT RAN JUST FINE FOR THEM. I DROVE THE CAR HOME, AND THE NEXT DAY HAD THE SAME PROBLEM. THIS TIME AFTER ABOUT 30 MINUTES OF TRYING TO GET THE CAR TO START, IT DID, SO I DROVE IT STRAIGHT TO A CHEVY SHOP. AGAIN, THEY COULDN'T FIND ANY CODES, BUT SAID THEY REPLACED SOME WIRING AND CLEARED THE COMPUTER. I DIDN'T HAVE ANYMORE PROBLEMS UNTIL LAST WEEK, WHEN IT ALL STARTED HAPPENING AGAIN. I'VE HAD THE POWER STEERING LOCK UP ON ME IN THE MIDDLE OF AN INTERSECTION! THE WEIRD THING IS, WHEN MY CAR DOESN'T WANT TO START, ALL I HAVE TO DO IS USE THE LITTLE ELECTRICAL KNOB THAT MOVES THE DRIVERS SIDE SEAT BACK AND FORTH, AND EVERYTHING FIRES UP. GM NEEDS TO FIGURE THIS OUT BECAUSE IT'S BOUND TO KILL SOMEONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669178December 30, 2014
POWER TRAIN
MY VEHICLE WAS NOT FILED IN THE RECALL LIST BUT HAS THE SAME ISSUE AS A DRIVE TRAIN RECALL (13V452000). MY VEHICLE WHEN SHIFTING GEARS COMPLETELY LOST POWER AND NO LONGER GOES INTO 5TH OR 6TH GEAR. I HAVE TAKEN IT TO THE DEALERSHIP LIKE GM ASKED ME BUT UNFORTUNATELY THEY INFORMED ME THAT MY CLUTCH WAS NOT COVERED. TO ME THIS IS A BIG SAFETY ISSUES THAT COULD HAVE RESULTED IN MY FAMILY AND I BEING SERIOUSLY INJURED IF I WAS IN A DIFFERENT SITUATION. I WOULD LIKE TO SEE MY VEHICLE BE FIXED LIKE ALL THE OTHER VEHICLES THAT WAS RECALLED WITH THIS SAME ISSUES, I DON'T SEE WHY IF THE ISSUES ISN'T DIFFERENT WHY MY VEHICLE SHOULD BE EXCLUDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664640December 16, 2014
STRUCTURE:BODY, AIR BAGS
JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664448December 15, 2014
STRUCTURE:BODY
ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10664450December 15, 2014
AIR BAGS, STRUCTURE:BODY
THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663948December 12, 2014
AIR BAGS, STRUCTURE:BODY, EXTERIOR LIGHTING
TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10663538December 11, 2014
POWER TRAIN, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661870December 3, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661285November 29, 2014
ENGINE AND ENGINE COOLING
WHILE DRIVING MY CAR WITH THE HEATER ON AND THE DIAL SET AT HIGH THE CAR DEVELOPED A HORRIBLE ANIT FREEZE SMELL. IT WAS SO BAD I HAD TO OPEN THE WINDOWS TO GET THE SMELL OUT OF THE CAR. IT DID NOT HELP WHEN I TURNED THE HEATER TO A LOWER SETTING. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN WHEN THE HEATER IS SET ON HIGH. I TOOK IT TO THE DEALER BECAUSE I RECEIVED A LETTER FROM CHEVY STATING THERE MAY BE A PROBLEM WITH A COOLENT LEAK AROUND THE WATER PUMP. THEY SAID THEY FOUND A LEAKING RETURN HOSE THAT GOES TO THE TANK AND REPLACED IT. IT DID NOT FIX THE PROBLEM. I STILL SMELL ANTIFREEZE AND SOMETIMES IT IS SO BAD IT MAKES ME FEEL SICK. ITS HORRIBLE AND IF THEY CANT FIGURE THIS OUT I WILL HAVE NO CHOICE BUT TO GET RID OF THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659157November 19, 2014
ELECTRICAL SYSTEM
COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658933November 18, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, POWER TRAIN
VEHICLE SURGES WHEN CAR IS IN IDLE POSITION (BREAKING). THIS VEHICLE WAS NOT IN AN ACCIDENT, HOWEVER DURING A SURGE THE CAR BUMPER WENT OVER A PARKING BLOCK THAT HAD A TIE ROD STICKING UP. WHEN I BACKED UP THE CAR, IT PULLED THE DRIVERS SIDE BUMPER AWAY FROM THE FRONT END. ALSO, AN ENGINE LIGHT GOES ON WHEN THE WINDOW DEFROSTER IS ON, STATING THAT THE AC IS BEING SHUT OFF (AC IS NOT ON, THE HEATER IS) AND SHUTS DOWN THE HVAC SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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