Chevrolet Cruze Complaints (2016)

250 consumer complaints on file.

#11600176July 8, 2024
WHEELS
On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having to replace the ball joint bolt. Also, recalls were previously issued with other GM vehicles having a right-front passenger side defective control arm, which potentially could be a GM fabrication issue with control arms. No warning lamps, noises, or messages alerted to this issue. This would have been a fatal incident involving my daughters and other drivers if it occurred on the highway at a higher rate of speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11592463June 4, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
Water leak in trunk. Took car in 3 time to have it fixed after them doing the recall( 84279073 f-lamp kit). Every time it went in they found a leak in a different spot. 15Feb17 they found water leaking from right side of the spoiler retainer holes. Dealer removed spoiler applied double back tape and sealer. Reinstalled spoiler 02Mar17 found pin hole leak in weather strip. Dealer replaced weather strip. 01jan24 start having electrical issues. Hard starting/ running weird and finally dead battery. Had les swabs install battery and remove water in trunk. Car starts but shuts off when driving. 05mar24 Dealer finds leak coming from right side spoiler and now 1 licence plat bolt. Charged me 600.00 . to reseal. Here we go again They could never stop/find the leak before and will not warranty previous work. Isn't this a fire/safty issue? That started the recall in the 1st place. And why wasn't drain plugs required for this yr.car. I believe it was in the newer one. I would like to know how many people had to take their car in multiple times to never have the problem truly fixed. Is this a tactic used to make consumers go away and say they fixed the recall, but never really did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570609February 7, 2024
ENGINE, POWER TRAIN
Power train system (po299) A turbocharger harnesses the flow of exhaust gases that spins an internal turbine. This turbine then forces or packs air into the engine faster than normal .This action increases the horsepower of the engine. When it doesn’t work!!!!A failed turbo charger will cause a decrease in engine performance which isn’t for family . (Manufacturer recall number:A212338300 recall date 11/05/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557053November 27, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle inadvertently shut off without warning. The contact stated that soon after the failure, the vehicle independently restarted, and the vehicle resumed normal vehicle operation. The vehicle was taken to a dealer where a diagnostic test was performed and recommended that the fuel system be cleaned. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553696November 5, 2023
AIR BAGS
Hit a buck on highway. When airbags went off I felt sudden sharp pain in my left arm. I was later advised that it most likely was shrapnel from the airbag. It was obvious from the injury something hit my arm with a lot of force. The car was a total loss and in possession of insurance company. Concerned that it could have been my eye.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549008October 9, 2023
SEATS, UNKNOWN OR OTHER
I was driving down the road when my son said he smelled something and made pull over. There were what I thought were small flames on the floor so i dumped my water on them, then i realized the seat itself was melting and dripping stuff on the floor. then the seat went up. Very shortly after that the car was completely engulfed and is now a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11545361September 19, 2023
POWER TRAIN
My vehicle gives the message "shift to park" even when it placed in park, making it impossible to lock and possibly causing the battery to run down. Continuing to restart the vehicle and placing in park until the message goes away has been my only resolution. The issue has been reproduced by an independent service center. They were unable to ascertain what was causing the issue. I am aware a recall was issued for this problem in earlier model Chevy Cruzes. It seems my vehicle should have also been included in this recall. It is evident this has been a huge problems in GM vehicles and when it continues to affect later vehicles it should be addressed and corrected by the company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544286September 13, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
At first, and only on cold/rainy/snowy weather, while driving the radio would randomly turn off and turn itself back on (i have videos of this). Sometimes it would last a few seconds, sometimes a few minutes. While this was happening, the blinker sounds wouldn't work. I brought it to Chevy in Geneva, NY for diagnostics. No check engine codes ever. They told me that the radio computer needed to be updated. I had them fix it, only to find out that the problem would still happen. Over a few months, it developed more symptoms. It started to not shut off when I pushed the button, and it also started stalling when it went into auto off, but would turn back on if I put it in park and re started. At first it would stall in auto off at random times. This caused an accident in the summer of 2019. I was at a stop sign, waiting to make a right hand turn, took my foot off the brake and car stalled. The car behind me thought I was going and rear ended me. I had to drive around in the summer with the heat on, as it was the only way to prevent the car from going into auto off. I had the car looked at a few more times after that (paying $100 diagnostic fees every time). Brought it back to chevy and the told me it was because of the damage to my trunk allowing water to get to the battery (it wasn't). Issues then turned into stalling at auto off, but not turning back on once in park. I brought it to the dealership I bought it from and they looked at the alternator and had them clean all battery terminals and replace the battery. This worked for 2 weeks before continuing. It got to the point that I had to jump start my car everytime I wanted to drive it or it stalled. Finally it just wouldnt start, So i had it towed to chevy again in 2021. They determined the issue was the starter and replaced. It worked but as of now (9/13/23) my car has began stalling at auto off. It is very dangerous, car gives no warning!! There is too much to say with limited space
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543268September 7, 2023
AIR BAGS
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH, the front air bag warning light illuminated, and the message "Service Air Bags" was displayed. The vehicle was taken to the dealer that stated that the front passenger side air bags needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542265September 2, 2023
FUEL/PROPULSION SYSTEM
Stability Track came on randomly all of sudden car was stalling, running poorly and smell Gas , sure enough leaking Gas Everywhere, very dangerous. Lucky car did not catch on fire. I am still paying for this car. Just thankful no one got injured. THERE IS NO RECALLS FOR THIS VIN ABSOLUTELY SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542301September 2, 2023
UNKNOWN OR OTHER
I have a 2016 cheavy cruise. It keeps overheating I have replaced the thermostat and thermostat housing and still have had issues with it overheating. I have done research and several cruises with this year have had the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538069August 12, 2023
ENGINE
There is currently a recall for Chevrolet Cruzes because of overheating, that is caused by the cooling system and the antifreeze leaking out at the thermostat housing. This is exactly what happened to my 2016 Cruze as we drove down the highway and warning lights and sounds started going off that required it to be put in the shop (Local Chevy Dealer) and have these parts replaced. If you read the safety recall for this issue on the Chevy Cruze and look at my receipt it is almost the same wording. However, the dealer told me that my Chevy Cruze was NOT covered by the recall. I believe the recall should be expanded to include all Cruzes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538135August 12, 2023
ENGINE
I have been taking a burning smell emanating from the vehicle. When I took vehicle in for servicing last week, I was told that the smell was as a result of an engine leak. I was informed that my vehicle was not the first of the same make and model that the service center has seen in recent weeks. Worried that this could be an issue can lead to a fire. Planning on having repairs done, but would like to know whether this is something that can be investigated to determine whether it is a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537904August 11, 2023
AIR BAGS
System failure…airbag light continues to come on and go off. It says service airbag. If John Elway Chevrolet repairs the airbag system will it impact the integrity of the airbags. The airbag light doesn’t say which airbag is defective. I want to make sure that my family and I are safe when we are in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536538August 4, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH and depressing the brake pedal, the check engine warning light illuminated, and the message "Service Brake System" was displayed simultaneously. The vehicle failed to respond. The contact stated that he applied more pressure to the brake pedal and the vehicle responded. The contact was able to continue driving; however, the failure recurred while driving to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that the vacuum pump had seized, which fractured the camshaft. The mechanic diagnosed that the vacuum pump and the camshaft needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 108,000. The contact wanted to include the number of the brake pump part of their vehicle - 12662789. The contact also stated that other SUV models of various model years have the same defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535347July 30, 2023
STEERING
Power steering warning keeps coming and going, replaced battery didn't fix saw a lot of complaints about negative battery cable so replaced that and it fixed the issue. cruze's up to 2015 recalled this the 2016 obviously needs it too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533949July 23, 2023
ENGINE, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
When I start my car it will sputter then die, also cuts off while driving. It cuts off but will crank up and die again after so many tries it will drive a while and do it again. The check engine was on and I have fixed the O2 sensor, the mass air flow sensor, Ive replaced the turbo hose it had a big chunk ripped out of it which we have no clue how that happened, I just changed the PCV valves a few weeks ago and the car started but would not go in drive nor reverse put it back in shop and cleaned the throttle body and it ran good the whole day today I started cutting off again.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532968July 18, 2023
ENGINE
The contact owns a 2016 Chevrolet Cruze. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed, and the vehicle stalled. The vehicle was restarted after two attempts. The check engine warning light was illuminated during the failure. The vehicle was taken to a dealer where it was diagnosed that the catalytic converter and Oxygen sensor needed to be replaced. The vehicle was not repaired. The contact manufacturer was notified of the failure. The failure mileage was 97,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526035June 8, 2023
TIRES
The contact owns a 2016 Chevrolet Cruze equipped with Continental Tires, Tire Line: Conti Pro Contact, Tire Size: 195/65/R15, DOT Number: P5AEWBNU1018. The contact stated while driving 45 MPH, there was an abnormally loud sound coming from the front and rear passenger’s side tires. Upon visual inspection, that contact found no issues with the tires. The contact stated that the tires were original tires. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525273June 4, 2023
ENGINE
It suddenly come up with ac off to keep engine feom overheating on message .I have had 4 theromstat housings put on in the last month and it is still leaking around housing and leaking coolant out onto ground and thit has only 73000 miles .Yes it will be available to inspect if in local area afraid to drive to far and i still owe a year on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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