Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11317257March 10, 2020
FUEL/PROPULSION SYSTEM
THIS VEHICLE WAS BOUGHT BRAND NEW AND IS ONLY 6 YEARS OLD. WHY AM I HAVING TO REPLACE THE CATALYTIC CONVERTER ON THIS VEHICLE?!! I'VE BEEN HAVING PROBLEMS WITH THE CAR JERKING AND RIDING ROUGH FOR OVER A YEAR BECAUSE THE DEALERSHIP (SUPERIOR CHEVROLET IN DECATUR, GA) SWEARS THERE'S NOTHING WRONG WITH THE CAR. NOW ALL OF A SUDDEN THAT I NO LONGER HAVE A WARRANTY, I NEED TO REPLACE THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315681March 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT AT START UP, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. A MESSAGE DISPLAYED WHICH STATED THAT THE AIR CONDITION WAS OFF DUE TO HIGH TEMPERATURE. WHILE DRIVING AT 15 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO KLIK LEWIS LOCATED AT (720 E MAIN ST, PALMYRA, PA 17078, 717-838-1353) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS DEFECTIVE. THE CONTACT WAS ALSO INFORMED THAT THE FUEL TANK STARTED TO MELT WHICH CAUSED THE HOSES TO BE FUSED TO THE TANK AND CAUSED THE SENSOR TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 83,557.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311774February 27, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
WHEN I DRIVE MY VEHICLE MY BRAKES WORK FINE MOST OF THE TIME. FROM TIME TO TIME WHEN I'M AT A RED LIGHT THE PEDAL WILL SLOWLY START TO GO ALL THE WAY DOWN AND CAR WILL START MOVING FORWARD. I HAVE TO RELEASE IT AND QUICKLY PUMP THE BRAKE AGAIN TO STOP IT. THEN THIS HAS HAPPENED MORE THAN JUST A FEW TIMES; WHEN PULLING OUT OF A PARKING SPOT ON REVERSE MY BRAKES WON'T RESPOND AND THE CAR WILL JUST GO BACKWARDS AND I HAVE TO PULL THE EMERGENCY BRAKE BECAUSE THERE IS NO OTHER WAY OF STOPING IT. NOW I DO NOT WANT TO HIT ANY VEHICLE OR PERSON!!!! I HAVE TAKEN IT IN TO SHOPS TO HAVE IT LOOKED AT BUT NO ONE SEAMS TO FIND THE PROBLEM, BECAUSE APPARENTLY THE BREAKERS HAVE NO VISIBLE ISSUES. ALSO ONE REVERSE LIGHT IF NOT BOTH AT TIMES, WILL STAY ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310640February 21, 2020
ENGINE
MY HEAT STOPPED WORKING WHEN IT WAS 8DEGREES OUT, BY THE TIME I GOT TO WORK MY CAR SIGNALED ON SCREEN IT WAS OVER HEATING AND TO IDLE ENGINE. I PULLED INTO GAS STATION BOUGHT SOME COOLANT, LET ENGINE COOL DOWN DROVE THE REST OF THE WAY TO WORK AND THEN BACK HOME. WHEN I GOT HOME ENGINE FAN BEGAN COMING (USUALLY NEVER HEAR IT) CALLED MECHANIC HE KNEW EXACTLY WHAT IT WAS OVER PHONE BC HE SEES THE PROBLEM ALL OF THE TIME. WATER PUMP LEAKING AND A MELTED VALVE FROM OVER HEATING ENGINE. GOT BOTH PARTS FIXED $900 LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309698February 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING DOWN A 45MPH ROAD AND THE VEHICLE FELT LIKE IT WAS HESITATING TO ACCELERATE. THE RPM'S WENT UP TO 6000 AND THE SERVICE STABILTRAK MESAGE CAME UP. THE ENGINE FELT SHAKY AND I DIDN'T HAVE ANY HEAT. I TOOK THE CAR IMMEDIATELY TO MY MECHANIC AND THEY SAID THE COIL PACK AND PLUGS WERE BAD AND REPAIRED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309286February 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
EVER SINCE OWNING THE CRUZE, WE'VE HAD NOTHING BUT ENGINE ISSUES. FIRST THE TURBO WENT OUT A MONTH AFTER PURCHASING THE CAR. TWO THERMOSTATS AND A COMPLETE OIL FLUSH. THE ENGINE BLEW AT 104,023 MILES. THE CAR WAS FLASHING ENGINE LIGHT AND STABILTRACT LIGHT. THE CAR SINCE OWNING HAS MADE A VERY LOUD TICKING NOISE. THE CAR ALSO HAD A HARD TIME MAINTAINING SPEED. ACCELERATION AND DECELERATION. THIS HAPPENED ANY TIME THE VEHICLE SPEED WAS OVER 30MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308893February 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHEN DRIVING THE CAR FLICKERS THE RADIO IN AND OUT AND THEN THE RADIO GOS COMPLETELY OUT AND SERVICE STABILITY TRACKER AND SERVICE SERVICE TRACTION CONTROL POPS UP OR THE STEERING WHEEL LOCKS AND SERVICE POWER STEERING POPS UP AND THE CAR SHUT OFF RIGHT THEN AND THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307286February 5, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO JACK SCHMITT CHEVROLET OF WOOD RIVER LOCATED AT (1870 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, (618) 259-4900) WHERE THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVECTOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS CONFIRMED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED TWICE AT AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE FAILURE PERSISTED BUT WAS NOT TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306845February 3, 2020
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE POWER STEERING CEASED TO OPERATE, WITHOUT WARNING. THE CONTACT THEN TOOK THE VEHICLE TO (GOSCH CHEVROLET 400 CARRIAGE CIR, HEMET, CA 92545) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHERE HE WAS GIVEN AN ESTIMATE OF $1,700.00 FOR THE REPAIRS. UPON INVESTIGATION. THE CONTACT LINKED NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING) WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,847.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301753January 25, 2020
ENGINE
DRIVING DOWN THE HIGHWAY DIESEL CRUZE THREW A CODE STATING 'DIESEL EXHAUST FLUID QUALITY POOR SEE OWNERS MANUAL 99 MILES TILL 65MPH' WE TOOK IT STRAIGHT AWAY TO THE DEALERSHIP SPENT TWO HOURS THERE FOR THEM TO SAY EVERYTHING WAS FINE THIS WAS THE END OF NOVEMBER. USED OUR OTHER VEHICLE TO GO ON VACATION FOR HALF OF DECEMBER BACK AND DRIVING THE CRUZE AGAIN IT'S NOW THROWING THE SAME EXACT CODE.. MAYBE 200 MILES ON IT SINCE THE LAST TIME IN THE SHOP... WILL BE TAKING IT BACK IN THE MORNING (THE GUY STATED LAST TIME HE DIDN'T KNOW MUCH ABOUT IT) HAVE NO OTHER CHOICE BECAUSE I CAN'T MAKE IT TO ANY OTHER DEALERSHIP BEFORE IT SHUTS ME DOWN TO 4MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301068January 22, 2020
ENGINE
CAR SHAKES WHEN AT RED LIGHT OR JERKS WHEN PULLING OFF.THE ENGINE ALSO OVERHEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300408January 20, 2020
AIR BAGS
I WAS DRIVING TO WORK ON JAN 2 ON A 4 LANE ROAD IN THE RAIN AT 45 MPH AND MY CAR HYDROPLANED AND HIT THE GUARD RAID HEAD-ON SEVERAL TIMES. MY CAR WAS TOTALED, BOTH FRONT TIRES CAME OFF. MY SIDE AIRBAGS DEPLOYED BUT THE FRONT AIRBAGS DINNOT DEPLOY. MY INSURANCE COMPANY SAID I SHOULD REPORT THIS TO YOU, IN LOOKING AT THE TOTALED VEHICLE THEY FELT THE FRONT AIRBAGS SHOULD HAVE DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300475January 20, 2020
ENGINE
THERE'S A COOLANT PUMP MADE OF PLASTIC THAT HAS CAUSE SERVAL LEAKS AFTER GETTING THIS LEAKED FIX 2X IT CONTINUED TO LEAK AND CAUSED A FAILED HEAD GASKET AND CRACKED HEAD
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11292161December 30, 2019
ENGINE
WHILE DRIVING AT FREEWAY SPEEDS(70 MPH) THE CAR SUDDENLY DOWNSHIFTED AND REVVED THE ENGINE VERY HIGH(6,000 RPM). THE CAR LOST SPEED AND WOULD NOT DOWNSHIFT. PUNCHED THE GAS AND ENGINE RETURNED TO NORMAL. CHECK ENGINE LIGHT CAME ON SHORTLY THEREAFTER. TOOK TO DEALER AND THEY STATE TURBOCHARGER IS BAD. THE CAR ONLY HAS 62,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291785December 28, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
NO WARNING TURBO FAILURE THAT CASES VEHICLE TO LOSE POWER SUDDENLY I WAS ON FREEWAY WHEN ENGINE LIGHT CAME ON AND A ENGINE POWER REDUCED WARNING CAME ON WENT TO AUTO ZONE AND THEY SAID IT WAS A P0299 HAVE SEEN A LOT OF INFO ON THE INTERNET NET SAYING THAT THE TURBO HAS GONE OUT THIS IS BAD WHEN YOUR AT FREEWAY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291442December 27, 2019
STRUCTURE:BODY, VEHICLE SPEED CONTROL
PULLING INTO A PARKING SPACE AT 5MPH, SUDDENLY ACCELERATED OUT OF CONTROL WENT UP A BANK NET AND HIT A TREE TRUNK. HAD TO BE TOWED TO A GM BODY SHOP. DAMAGE IS 7000.00 DOLLARS. NO INJURY TO DRIVER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291031December 24, 2019
ENGINE
GASKET COVER, TURBO OIL FEED AND RETURN LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291032December 24, 2019
ENGINE
RADIATOR, THERMOSTAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290964December 23, 2019
UNKNOWN OR OTHER
WE HAVE A WELL MAINTAINED 2014 CHEVY CRUISE . IT'S MY DAUGHTERS CAR AND IT COMPLETELY SHUTS DOWN IN THE MIDDLE OF DRIVING IT ..... DANGEROUS . THERE ARE A LOT OF COMPLAINTS OUT THERE BUT NO ONE SEEMS TO DO ANYTHING ABOUT IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290995December 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD MY STABILITRAK AND TRACTION CONTROL LIGHTS AND MY CHECK ENGINE LIGHT COME ON MY VEHICLE WHILE DRIVING DOWN A NORMAL CITY ROAD IN SUNLIGHT ON A CLEAR WARM DAY AND MY VEHICLE STARTED IDLING VERY ROUGHLY WHILE DRIVING AND I WAS RIGHT BY AUTOZONE SO THEY RAN CODES AND FOUND OUT IT SAID KNOCK SENSOR AND MISFIRE. WELL I DROVE IT HOME 5 MINS DOWN THE STREET AND PARK IT. WELL I TAKE IT TO MY MECHANIC THE FOLLOWING MORNING AND HE DOES A DIAGNOSTIC AND PISTON CHECK AND TURNS OUT MY SPARK PLUG BURNED SO BAD IT WAS BURNED AWAY WHERE THE L HOOK IS. AND FOUND OUT THAT IT BROKE IN MY COMBUSTION CHAMBER SOMEWHERE . NOW I HAVE TO GET THIS ALL FIXED AND ITS COSTING A FEW THOUSAND DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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