Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#11133557October 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE CONTACT HEARD A HIGH PITCHED NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS PULLED OVER AND TURNED OFF. WHEN THE VEHICLE WAS RESTARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO NALLEY CHEVROLET (4200 JONESBORO RD, UNION CITY, GA 30291, (678) 369-6497) WHERE IT WAS DIAGNOSED THAT THE PCV VALVE WAS MISSING AND THE ENGINE WAS INTAKING TOO MUCH AIR. THE DEALER STATED THAT THEY HAD TO REPLACE A SHAFT MEMBRANE. THE MANUFACTURER STATED THAT THERE WERE NO CURRENT RECALLS ON THE VEHICLE. THE REPAIRS WERE COMPLETED. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131210September 20, 2018
SERVICE BRAKES
2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM FAILURE *AS THE CONSUMER STATED THE BRAKE SYSTEM CONTINUED TO FAIL WHEN DRIVING IN REVERSE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129148September 12, 2018
SERVICE BRAKES
TAKATA RECALL ON OR ABOUT JULY 2016 I NOTICED WHEN I PUT MY CAR IN REVERSE I TRIED TO BRAKE AND MY CAR WOULD STAY IN MOVEMENT AND REQUIRE ME TO SLAM DOWN ON THE BRAKE PEDAL. EVER SINCE THE FIRST TIME I NOTICED IT, IT HAS GOTTEN WORSE. THE BRAKE PEDAL GETS HARD AND MY CAR KEEPS ROLLING WHEN I'M IN REVERSE AND DRIVING FORWARD. IT HAPPENS FREQUENTLY BUT SOMETIMES WILL GO AWAY. I THOUGHT IT COULD BE A RESULT OF MY ENGINE NOT REACHING THE RIGHT TEMPERATURE BUT IT HAS HAPPENED MIDWAY THROUGH MY COMMUTES. I'VE BEEN TOLD THAT THERE ARE NO RECALLS FOR MY CAR BUT I FEEL THIS IS A HUGE SAFETY PROBLEM, I TRIED TO PARALLEL PARK THE OTHER DAY AND COULDN'T DO IT BECAUSE MY CAR KEPT ROLLING AROUND. THIS HAS HAPPENED ON CITY STREETS, I HAVE NOT NOTICED IT WHEN IM ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124175September 3, 2018
POWER TRAIN
TRANSMISSION FAILED AFTER PARKING. HAD 80K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124185September 3, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING IN THE CITY AT NIGHT, THE VEHICLE COMPLETELY SHUT OFF, INCLUDING THE ENGINE AND ALL ELECTRICAL SYSTEMS WITHOUT ANY WARNINGS. THIS CAUSED ALL LIGHTS TO TURN OFF, LOSS OF POWER STEERING, POWER TO BRAKES, AND LITTLE TO CONTROL TO THE VEHICLE. LUCKILY, THE VEHICLE BEHIND ME NOTICED AND TAILED ME TO A STOP WITH THEIR WARNING LIGHTS. I THEN PROCEEDED TO OPEN THE ENGINE WITH A FLASHLIGHT TO DISCOVER THAT THE BATTERY WAS STILL PROPERLY CONNECTED (6 MONTHS OLD) WITH NO FRAYS OR CORROSION TO THE CONNECTORS OR WIRING. AFTER ABOUT 5 MINUTES ATTEMPTING TO FIND A TOW TRUCK COMPANY THE VEHICLE ELECTRICAL SYSTEM CAME BACK ON WITH NO INTERVENTION. I TURNED THE IGNITION SWITCH AND THE VEHICLE STARTED WITH NO ISSUES AND NO ENGINE LIGHTS ON. I DROVE IT THE REST OF THE WAY HOME WITH NO ISSUES. WHEN I GOT HOME I CHECKED ALL THE FUSES AND ALL WERE OPERABLE. THE OBD SCANNER FOUND NO CODES. I AM MID 30S 190IBS AND FAIRLY STRONG, I COULD ONLY IMAGINE IF THIS HAPPENED IN AN INTERSECTION OR DURING BUSY HOURS ON THE HIGHWAY, I WOULDN'T BE SITTING HERE REPORTING THIS ISSUE. I FOUND NUMEROUS SIMILAR COMPLAINTS ON BLOGS CONCERNING THIS MODEL. I ASSUME NOT MANY HAVE REPORTED PROPERLY SINCE THERE IS NO RECALL ISSUED FOR THE ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122471August 27, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE COOLING SYSTEM EXPLODED WHILE CAR IN MOTION COOLANT WAS EVERYWHERE UNDERNEATH THE HOOD. BELT BROKEN.AND HAS OIL LEAKING.WITH AN 800 HUNDRED DOLLARS BILL WHILE ON VACATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119824August 14, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED AN ABNORMAL ODOR COMING FROM THE VEHICLE. UPON INSPECTION, THE CONTACT FOUND AN ANTIFREEZE LEAK. THE VEHICLE WAS TAKEN TO CAMPBELL CHEVROLET (2151 SCOTTSVILLE RD, BOWLING GREEN, KY) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A YEAR LATER. THE SAME DEALER DIAGNOSED THAT THERE WAS A CRACK IN THE COOLANT OUTLET FLANGE AND RECOMMENDED IT BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119521August 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE VALVE COVER AND PCV VALVE LEAKS AIR BAD AND IS DEFECTIVE. IT CONSTANTLY CAUSES SURGING AND MULTIPLE OBD CODES AND THE STABILI/TRAC TO FLASH AND THE RADIO TO FLASH OFF AND ON. IT IDLES ROUGH AND SHUTS OFF ROUGH TOO. THE GAS MILEAGE ISN'T AS GOOD AS IT SHOULD AND THE POWER ISN'T AS GOOD AS IT SHOULD. THERE SHOULD BE A RECALL ON THIS KNOWN DEFECTIVE PCV VALVE COVER TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119538August 13, 2018
STEERING
MY SON WAS DRIVING BY HIMSELF WHEN HE HIT A POLE. AFTER THE ACCIDENT HE SAID HE COULD NOT MOVE THE STEERING WHEEL TO AVOID THE POLE. HE SAID IT STUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11119477August 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY TRANSMISSION WAS SHIFTING HARD THEN I PARKED IT GOT BACK IN PUT IN REVERSE AND IT WON'T MOVE,IT MOVED IN DRIVE SO MANY FEET MAKING HORRIBLE NOISE AND THEN WENT OUT OF GEAR...NOW WON'T MOVE AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115162August 1, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO EXERT EXTRA FORCE TO DEPRESS THE BRAKE PEDAL UNTIL THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO BEDARD BROS. AUTO SALES (391 S STATE RD, CHESHIRE, MA 01225, (413) 743-0014) AND WAS INFORMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114404July 29, 2018
FUEL/PROPULSION SYSTEM
I GOT GAS ON JUNE 1ST AND NOT EVEN 15 MILES AFTERWORDS MY CHECK ENGINE LIGHT CAME ON. I CHECKED TO MAKE SURE THE GAS CAP WAS ON PROPERLY AND LIGHT STILL DID NOT GO OFF. I TOOK CAR TO GET OBDII READ AND IT STATED THAT THE MASS AIR FLOW SENSOR WAS BAD AND ALSO THE FUEL INJECTORS AS WELL. ONE MECHANIC STATED IT WAS FROM BAD GAS BUT WAS UNABLE TO PROVE IT. I HAVE DONE PERSONAL RESEARCH AND FOUND THAT THE PCV IS CLOGGED AND NEEDS TO BE REPLACED OR CLEANED. THE CAR PROCEEDS TO RUN "ROUGH" AND STALLS WHEN PLACED IN PARK. I HOWEVER DON'T NOTICE A PROBLEM WHEN IN MANUAL GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114036July 27, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
BELT TENSIONER BOLT CAME OUT AND IS NOW STUCK IN A SPRING IN THE ENGINE..THE LIGHT ON MY RADIO FADES IN AND OUT.. ROTOR ON DRIVERS SIDE HAD DEFORMITY TO IT .STILL HAVE THE ROTOR AND THE SPRING IS STILL STUCK IN ENGINE I CAN'T AFFORD TO GET IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113184July 23, 2018
SERVICE BRAKES
WHILE PARALLEL PARKING ON A CITY STREET, BRAKES BECAME UNRESPONSIVE AND I ALMOST HIT ANOTHER CAR. I HAVE HAD TO HAVE THE BRAKE BOOSTER PUMP REPLACED TWICE IN TWO YEARS AND NOW IT NEEDS TO BE REPLACED AGAIN BUT DEALER WON'T ACKNOWLEDGE THAT THERE IS A KNOWN ISSUE AND BECAUSE IT IS NOT INVOLVED IN A RECALL, WHY I DO NOT KNOW, I MUST PAY OUT OF POCKET. 3 BOOSTER PUMPS IN 2 YEARS BUT NO RECALL???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112332July 19, 2018
ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM NOT WORKING. THE STEREO SYSTEM DOES NOT WORK PROPERLY. IT WILL TURN ON OR OFF ON WITHOUT INPUT FROM A HUMAN. NOT HAVING A STEREO IS NOT A PROBLEM, BUT THE TURN SIGNALS AND HAZARD LIGHT CLICKING ARE NOT PRESENT WHEN THE RADIO IS NOT OPERATING. NOT HAVING AUDIO OF THE TURN SIGNALS REQUIRES THE DRIVER TO TAKE THEIR EYES OFF THE ROAD TO OBSERVE WHETHER EITHER TURN SIGNAL ARE OPERATING. THIS DRIVER HAS RIDDEN AROUND WITH A TURN SIGNAL FOR SOME LENGTHS OF TIME, POSSIBLY CONFUSING OTHER DRIVERS. THE RADIO AND VEHICLE DINGS AND CLICKS SHOULD BE INDEPENDENT FOR SAFETY ALERTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112364July 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CAR DOES NOT RUN RIGHT. WHEN ACCELERATING THE CAR DOES NOT BUDGE AND STALLS OUT. FOUND OUT IF THE AC IS OFF IT IS LESS LIKELY TO STALL OUT AFTER STOPPING. WAS TOLD IT IS A POSSIBLE CLOGGED CATALYTIC CONVERTER. THE STABILITRAK AND TRACTION CONTROL WANINGS POP UP. TOOK IT TO AUTO ZONE AND THEY TOLD ME IT WAS BAD GAS. SOMETHING IS OFF AND IT'S NOT A EASY DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111926July 17, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111180July 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
DANGEROUS TO DRIVE THIS CAR 2012 CHEVY CRUZ. MY CC 12 DECIDED TO JERK, SHAKE, ALL PANELS STARTING FLASHING, SHAKE, MAKE NOISE AND INCREASE SPEED AND THEN SUDDENLY BRAKES KICK IN AND IT STOPPED IN THE MIDDLE LANE OF I95. BECUS POWERTRAN IS OVER BY 1 YEAR, CHEVROLET WONT DO ANYTHING ABOUT IT. THEY SAID TO TAKE TO OFFICIAL CHEVY DEALERSHIP. WHICH NOW INCURRED A COST OF 370 WITH DISCOUNT. THEIR REP TOLD ME A EACH TIME I CALL THA THE POWERTRAIN IS OVER HOWEVER CONSIDERING THE TROUBLE WITH THE VEHICLE, YOU ARE ON THE PERIMETERS OF THIS. WE GET THE DIAGNOSTICS AND WORK WITH YOU POSSIBLE PICKING UP SOME IF NOT ALL OF THE COST. NO SUCH THING, INSTEAD THEIR SENIOR ADVISOR ADVISED ME I AM [XXX] OUT OF LUCK ON A 6 YRS OLD CAR WITH APPROX. 79 THOUSAND MILES. THAT'S THEIR RESPONSE. OUT OF CAR NOW 11 DAYS, HANDED A BILL FOR 370.00 TO TELL ME THE SAME THING MY MECHANIC TOLD ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109662July 5, 2018
SERVICE BRAKES
WHEN THE CAR IS IN REVERSE, THE BRAKES BARELY WORK. YOU MUST FULLY DEPRESS THE BRAKE PEDAL, AND EVEN THEN, IT WILL NOT STOP IMMEDIATELY. THIS PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION AND IN REVERSE. IN DRIVE, THE BRAKES WORK AS THEY SHOULD. I BELIEVE THIS VEHICLE SHOULD BE INCLUDED IN THE CURRENT RECALL ON 2012 CHEVY CRUZES IN WHICH THERE IS AN ISSUE WITH THE ELECTRIC VACUUM PUMP, CAUSING THE FAILURE OF THE BRAKES. THAT RECALL NUMBER IS 13V360000. THIS COULD CAUSE SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103659June 24, 2018
SERVICE BRAKES
DRIVING CHEVROLET CRUZ(2012) AND BRAKES FAILED CAUSING TO REAR END ANOTHER VEHICLE. CERTIFIED AUTO MECHANIC EXAMINED AND SAID FAILURE OF MASTER CYLINDER. CAR WAS TOWED DUE TO LACK OF BRAKES. OTHER DRIVER FILED A CLAIM AGAINST MY INSURANCE AND STATED INJURY SUFFERED. THUS OCCURRED ON INTERSTATE 460 W. ROANOKE COUNTY VA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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