Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#11218280June 6, 2019
ENGINE
THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING STOPPED AT ADVANCE SOON AS IT CAME AND THEN CUT THE CAR OFF AND THEN IT WOULD NOT CRANK BACK. HAD TO HAVE CAR TOWED TO GARAGE. FOUDN OUT THAT IT WAS THE ECM COMPUTER MESSED UP AND ONLY HAVE 70,000 MILES ON THE CAR. GARAGE CALLED CHEVY AND THEY STOPPED COVERING THE COMPUTER 3 YEARS AGO DUE TO SO MANY CALLS ABOUT THE COMPUTER MESSING UP. THIS SHOULD HAVE BEEN A RECALL THEN AND THEY WILL NOT COVER THE REPAIRS TO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210721May 29, 2019
UNKNOWN OR OTHER
MY CAR JERKED WHILE DRIVING IT DOWN THE ROAD THEN THE SERVICE STABLIZER LIGHT COME ON THEN THE CHECK ENGINE LIGHT. WHEN I HAD IT LOOKED AT IT CAME BACK THAT THE CRANKSHAFT POSITION SENSOR WAS BAD AND NEEDED TO BE REPLACED. AFTER RESEARCHING I NOTICED THAT SEVERAL PEOPLE HAD THE SAME ISSUE. IF SO MANY ARE HAVING THE ISSUE WHY HASNT THERE BEEN A RECALL DONE ON THIS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210291May 28, 2019
POWER TRAIN
THE TRANSMISSION RELATED TO REVERSE, 3RD AND 5TH GEAR AND THE TRANSITION BETWEEN GEARS WENT OUT. NO REAL WARNING BEFORE THIS HAPPENED. VEHICLE WAS STATIONARY WHEN IT WOULDN'T WORK IN REVERSE, THEN WOULD NOT DRIVE MORE THAN 24 MPH ON ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210493May 28, 2019
SERVICE BRAKES
WHEN I USE THE BRAKES AND THE AIR IS ON THE CAR WILL NOT STOP LIKE IT SHOULD. IT KEEPS MOVING. I LOOKED THIS UP AND IT SHOWS THERE IS A RECALL ON THE BRAKE BOOSTER VACUUM PIPE BUT BECAUSE MY VIN NUMBER DOESN'T MATCH WHAT YOU HAVE PREDETERMINED THAT WILL HAVE FAULTY PARTS CHEVY SAYS MY CAR DOESN'T HAVE A RECALL. HOW EXACTLY DO YOU PREDICT WHAT CARS WILL HAVE FAULTY PARTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208258May 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE UNINTENTIONALLY DECELERATED. WHEN THE FAILURE OCCURRED, THE VEHICLE TOOK TIME TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHILE THE VEHICLE WAS AT A STOP LIGHT, IT VIOLENTLY VIBRATED AND STALLED, BUT WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO FELDMAN CHEVROLET OF LANSING (2801 E MICHIGAN AVE, LANSING, MI 48912, (517) 507-4948) WHERE THE CONTACT WAS INFORMED THAT THE TURBO IN THE ENGINE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE PART WAS PREVIOUSLY REPAIRED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208311May 17, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE MUSIC WILL SHUT OFF AND THE DASHBOARD WHICH PROJECTS THE SPEED FLASHES ON AND OFF. MY HEADLIGHTS AND TURN SIGNALS ARE ALSO EFFECTED BY THE ISSUE AS WELL; AT ONE POINT WHILE DRIVING IT OCCURRED AND MY STEERING WHEEL LOCKED UP WHILE TRYIN G TO MAKE A TURN ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206071May 7, 2019
SERVICE BRAKES
VACUUM ASSIST FOR POWER BRAKES SOMETIMES DOES NOT WORK. YOU MUST PUSH AS HARD AS YOU CAN ON BRAKE PEDAL TO GET THE CAR TO STOP. SOME CHEVY CRUSE WERE RECALLED FOR THIS PROBLEM BUT MINE WAS NOT. THIS IS A VERY DANGEROUS PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT IN AN EMERGENCY BRAKING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205529May 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
5/1/2019 MY RADIO STARTED GOING ON AND OFF WHILE DRIVING HOME THEN ON 5/2/2019 IT STARTED BLINKING "STALIBITRAK" ON MY GAUGE PANEL ALONG WITH THE RADIO GOING ON AND OFF. IS THIS SOMETHING I NEED TO BE CONCERNED WITH AS MY CAR IS NO LONGER UNDER WARRANTY AND I'M NOT RAKING IN THE DOUGH TO HAVE THIS ON MY PLATE ALONG WITH THE OTHER ISSUES WITH THE CAR. I'VE ONLY HAD THIS CAR FOR A YEAR AND A HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204017April 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN THE ENGINE WAS WARM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR INTAKE FAILED AND AFFECTED THE VALVE COVER AND ALL THE COMPONENTS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203387April 24, 2019
AIR BAGS, STRUCTURE:BODY, SEATS
CAR WAS HIT ON BACK DRIVERS DOOR AND WHEEL WELL, IT PUSHED THE BACK BOTTOM SEAT IN. CAR SPUN THREE TIMES IN THE RAIN AND NONE OF THE 10 AIR BAGS DEPLOYED. I HIT MY HEAD ON THE SIDE DRIVERS WINDOW 3 TIMES DUE TO SIDE SEAT AIR BAGS NOT DEPLOYING. GM CAME OUT WHILE CAR WAS IN AUTO SHOP PUT SOME MACHINE ON IT TO ADDRESS MY ? WHY AIR BAGS DID NOT DEPLOY WHEN IT WAS HIT HARD ENOUGH TO PUSH CAR FRAME IN AND SPIN WHOLE CAR THREE TIMES. THEY TOLD BODY SHOP THAT IT WAS HIT IN SUCH A WAY THE TWO SEAT AIR BAGS WERE NOT SENSORED. I HAVE NOT FELT SAFE IN CAR SINCE. CAR WAS ON A RUAL STREET WHEN HIT AT ABOUT SPEED OF 40 MILE AN HOUR. I CAN EMAIL PICTURES OF CAR DAMAGE IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11202716April 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
A WEEK OR SO AGO WHILE DRIVING HOME FROM WORK ON THE INTERSTATE THE INSTRUMENT CLUSTER WENT DARK AND THE DISPLAY IN THE CENTER OF IT COMPLETELY SHUT OFF. I FINISHED THE REMAINING 30 MINS. OF MY DRIVE WITHOUT IT RETURNING TO NORMAL(LIGHTS OFF DISPLAY REMAINED OFF). I DIDN'T HAVE ANY MORE ISSUES UNTIL TODAY. THIS AFTERNOON I DROVE TO A FAMILY GET TOGETHER AND WHILE STILL IN THE CITY MY INSTRUMENT CLUSTER PLUS MY RADIO DISPLAY STARTED TO RANDOMLY SHUT OFF THEN COME BACK ON AFTER A SECOND OR TWO SOMETIMES CONTINUOUSLY FOR 10-20 SECONDS AND ONCE FOR AROUND 30 SECONDS. EACH TIME THEY WENT OFF THE SPEAKERS WOULD SHUT OFF TOO AND I'M NOT SURE IF THE TURN SIGNALS WORKED DUE TO THE LACK OF A DISPLAY AND AUDIO. ONE INSTANCE I ALSO ENCOUNTERED EITHER REDUCED POWER STEERING OR COMPLETE LOSS OF IT FOR SEVERAL SECONDS WHILE LOSING POWER TO THE DISPLAYS AND REGAINING IT APPROXIMATELY 15 TIMES OVER ABOUT A 30 SECOND TIMEFRAME. AFTER THAT I GOT A STABILITRAK MESSAGE BUT STEERING WAS NORMAL FOR THE REST OF THE DRIVE. HOWEVER THE CLUSTER, RADIO DISPLAY, SPEAKERS, ETC. CONTINUED TO RANDOMLY TURN OFF FOR A SECOND OR TWO THEN COME BACK ON. WHEN WE LEFT THE GATHERING WITHIN A MINUTE OF STARTING THE CAR(HADN'T EVEN MADE IT OUT OF THE DRIVEWAY) EVERYTHING STARTED SHUTTING DOWN THEN COMING BACK ON JUST LIKE EARLIER BUT STEERING WASN'T EFFECTED AGAIN AND NO STABILITRAK MESSAGE ON THE WAY HOME EITHER. TODAY THE DRIVE STARTED IN A CITY THEN WAS OPEN HIGHWAY FOR ABOUT 20 MINS. AND THE GATHERING WAS AT A HOUSE ON THE OUTSKIRTS OF A TOWN. THE LOSS OF POWER TO THE THINGS I MENTIONED ABOVE SEEMED TO BE COMPLETELY RANDOM AND WERE NOT EFFECTED BY SPEED, STOP AND GO TRAFFIC, OR OPEN HIGHWAY. THE ONE TIME STEERING WAS EFFECTED I WAS TAKING OFF AT A STOP LIGHT BUT IT'S HARD TO SAY IF THAT WAS A FACTOR SINCE NONE OF THE OTHER STOPS WERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197291April 19, 2019
ENGINE
SIGNIFICANT COOLANT LEAK CAUSING ENGINE TO OVERHEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195697April 11, 2019
UNKNOWN OR OTHER
I HAVE A 2012 CHEVY CRUZE 6 SPEED MANUAL TRANSMISSION. WHEN DRIVING AND BARLEY ACCELERATING IN 3RD GEAR IT GRINDS AND POPS OUT OF GEAR. ONLY 3RD GEAR NO OTHER ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194780April 8, 2019
SERVICE BRAKES
THE VEHICLE WAS IN MOTION GOING 55 MPH ON THE TURNPIKE AND TRAFFIC AHEAD WAS SLOWING DOWN. THE BRAKE WAS APPLIED AND IT FAILED TO WORK. MY SON, THE DRIVER, PUSHED THE BRAKE AGAIN AND IT STILL WAS NOT BRAKING. OUT OF DESPERATION, HE PUSHED THE BRAKE AS FAR AS IT COULD GO AND THE VEHICLE SWERVED TOWARD THE MEDIAN. HE TURNED THE STEERING WHEEL AND THEN IT SWERVED TOWARD THE SHOULDER. THIS ACTION MADE THE VEHICLE SLOW DOWN, BUT THE BRAKES STILL DID NOT WORK.THERE WERE NO OTHER VEHICLES INVOLVED, BUT HE WAS VERY CLOSE TO CRASHING INTO ANOTHER VEHICLE. I CHECKED TO SEE IF THERE WERE ANY RECALLS OR SAFETY ISSUES FOR THE 2012 CHEVROLET CRUZE. THERE WAS ONE RECALL THAT DESCRIBED WHAT HE EXPERIENCED, BUT THE RECALL WAS NOT FOR THE ENGINE TYPE OF MY CRUZE. IT WAS BULLETIN #12213-BRAKE VACUUM MICRO SWITCH. HE HAS AN APPOINTMENT WITH THE CHEVROLET DEALER TO CHECK OUT THE VEHICLE. BY THE WAY, THE VEHICLE PASSED STATE INSPECTION LESS THAN A MONTH AGO. FRANKLY, I AM AFRAID TO HAVE HIM DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194789April 8, 2019
UNKNOWN OR OTHER
SUNROOF LEAKING WATER AT THE 4TH WATER OUTLETS PROBLEM FLEXIBLE PIPE GET LOOSE NOT HOLDING THE HOSES TIGHT SERIOUS PROBLEM YOU HAVE ELECTRICAL CONNECTIONS ON THE HEADLINER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194140April 5, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT THERE WERE FLAMES UNDERNEATH HER VEHICLE. SHORTLY AFTER, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS AND THE SPEED WAS DECELERATING. THE VEHICLE WAS PULLED OFF THE ROAD AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11194213April 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 30 MPH, THE ENGINE OVERHEATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE STREET AND WAITED UNTIL ALL THE SMOKE CLEARED BEFORE CONTINUING TO DRIVE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE NOTIFIED SUMMIT CHEVROLET BUICK GMC (LOCATED AT 318 GRANT AVE, AUBURN, NY 13021, (315) 258-2000) AND THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11193885April 4, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CATALYTIC CONVERTER, ENGINE LIGHT ON AND SULPHER SMELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192867April 1, 2019
ENGINE
THE VALVE COVER IS [XXX]! I'VE REPLACED THREE IN A YEAR AN A HALF! THIS IS CAUSING MASSIVE OIL LEAKS AND NEEDS TO BE FIXED! THE WHOLE [XXX] THINGB I'M GETTING REALLY PISSED ABOUT THIS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193057April 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE WILL SAY THE DRIVERS DOOR IS OPEN WHEN IT IS NOT, IT WILL SHUT OFF AND ON. THE ALARM SYSTEM GOES OFF WHEN EVER IT FEELS LIKE IT EVEN DRIVING DOWN THE ROAD. THERE IS NOTHING TO DO WHEN IT DOES THIS YOU JUST HAVE TO LET IT GO OFF UNTIL IT STOPS. THE SPEED GAUGE CHANGES FROM WHAT THE NON DIGITAL ONE SAYS. AND THE ENGINE LIGHT SHUTS OFF AND ON WHEN YOU HIT A BUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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