Cadillac Lyriq Complaints (2024)

116 consumer complaints on file.

#11610305August 22, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Cruising at 65mph in moderate mixed traffic when vehicle began maximum braking with no action from me and no forward obstacles. Several following vehicles had to take drastic evasive action to avoid collision. Very lucky this resulted in no injury or damage. Could have been much, much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610219August 22, 2024
EXTERIOR LIGHTING
Right rear taillight and brake light fail to light intermittently. This is a known defect on many other Lyriqs. When this failure occurs, the vehicle is not compliant with state laws regarding having working taillights and brake lights, and could result in a moving violation ticket. Cadillac should be required to recall and repair/replace these lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608499August 14, 2024
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11606340August 4, 2024
STEERING
The steering wheels sometimes don’t control the wheel and it is wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606338August 4, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606257August 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle engage emergency stop in forward direction for no apparent reason. Leaving dead stop 2nd car at traffic signal. Huge problem as may cause rear end collision. I have disengaged all auto brake features. Had previously already disabled reverse auto braking feature. I was at a residential intersection. Single lane each direction with left turn lane. I was the 2nd vehicle in line. There was a crosswalk however there were no pedestrians, bicycles, etc. in the crosswalk or on any sidewalks of roadways. The left turn green arrow illuminated and the vehicle in front began turning. I began to follow and reached no more than 5-10 mph when "bang", the emergency stop engaged. I actually thought I hit a pole or object. Terrifying for my wife in the passenger seat also. The vehicle behind us was able to stop in time, this time. However, drivers do not expect the vehicle in front of them to begin moving the emergency brake for no reason. This is a dangerous defect which must be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606109August 2, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606027August 2, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605929August 1, 2024
EXTERIOR LIGHTING
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times already. An associated lighting module was also replaced more than once. Note that this issue is still present so we are unable to use the vehicle now after dark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605513July 30, 2024
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Car has a automatic back up braking system. The car will brake hard to stop vehicle if there is an object behind it. In this case, the car was braking when there was no object behind it. This happen continously while I was trying to back out of a parking space. I could only drive forward. Finally, after a few attempts to back out of the parking space, I was able to drive in reverse. After I was able to drive forward, I tested the the car drove to a location where there wasn't anything behind me. I put the car in reverse and it did it again automatically hard braked and stopped the vehicle. I waited then tried it again and I didn't have the problem anymore. I took the car to the Cadillac Dealer. I was told there have been others who have had this same issue. Furthermore, I was told they can't fix it. Perhaps the feature can be turned off I was told. I don't see where it can be turned off. The feature is a good safety feature if works when it should. Meaning, when there is truly an object behind the car. That's my complaint This was a scary episode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604789July 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594736June 17, 2024
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594433June 14, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590072May 22, 2024
SERVICE BRAKES
As I approached a stop sign and hit the brake the car did not stop. I pounded on the brake but there was no response at all; it just coasted forward. The car continued to move and hit the car in front of me stopped at the stop sign. That car, a Nissan Rogue, had no damage. I was barely moving but the plastic sheet in the front of the Lyriq was cracked.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11588484May 13, 2024
SERVICE BRAKES
There was “Brake System Failure” message on the EV’s digital display. It happened 3 times in less than a month. When it happened, I had to apply the break very hard. Otherwise, the car would not stop completely and would not hit the car in front. Top speed is limited 43 mph so I could not drive it on freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587903May 9, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Without warning and while driving this vehicle on expressway, I've received the following notifications several times: "Brake Failure" (car brakes on its own); "Service Stability and Auto Hold"; and "High Voltage" and Battery. Brakes, speed, steering, parking systems and camera do not work properly. Car's capacity to drive vehicle safely is reduced significantly - speed to drive car is immediately reduced and is limited without warning. Car shakes passengers violently (whiplash) when it believes there are people or objects in its path when there is nothing there and does not work properly when pedestrians are around the vehicle. During the incidents both my safety and other drivers safety are at risk - I am afraid to drive this vehicle although the dealership has indicated they have corrected the errors.Vehicle purchased 23 Oct - problems began around 2300 miles and have continued thru 4200 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587209May 6, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The automatic collision system braking is engaging when the vehicle is in reverse and while it is raining. This occurs multiple times while trying to back the vehicle up during rain. This is dangerous for the passengers since they are abruptly thrown backwards without warning. The vehicle must be placed in "park" and then "reverse" multiple times until the collision braking stops malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584508April 22, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
The vehicle initially had a windshield manufacturing defect according to Cadillac Service Center which allowed plenty of water to go inside the vehicle during heavy rain. After the vehicle was serviced weeks later I was driving and the digital dashboard when completely yellow and red. At the same time the automatic brakes activated and I almost got rear ended. They serviced the car again after being tow trucked and “couldn’t” determine the cause of the dashboard incident shown on the pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584196April 20, 2024
EXTERIOR LIGHTING
There is a problem with the dashboard lighting. It is very dim and hard to read the dash to choose and view options and screen in general. I noticed this the day I picked up the new car. The dealer said there was nothing he could do. I contacted Cadillac and was told to go back to dealer and have him make a TAC call with GM for adjustment. They did this and said it met there specs. This is a very dangerous safety issue as when you are driving you spend to much time trying to see dashboard for adjustments and you can’t keep your eye on the road. I filed a complaint with Cadillac Customer Assistance, case # [XXX] and nothing is getting done about the problem. I’ve talked with several Lyric owners with the same problem and I see online a lot of customers complaining. I’m hoping you can get involved and get Cadillac to resolve this problem for myself and many other owners. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579613March 26, 2024
EXTERIOR LIGHTING
While driving at night, my headlights will randomly aim down. Can’t see the road ahead. When high beams are activated, they blast the front of the car. Cannot see anything down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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