Cadillac Escalade Complaints (2009)

79 consumer complaints on file.

#10748898August 15, 2015
ELECTRICAL SYSTEM
REAR PASSENGER LOCK DOES NOT UNLOCK FROM KEY OR BUTTON MUST BE DONE MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745252July 31, 2015
AIR BAGS
I RECENTLY PURCHASED A PRISTINE 2009 CADILLAC ESCALADE WITH ONLY 38,000 MILES AND SIGNED UP FOR ANY AND ALL RECALLS RELATED TO THAT YEAR VEHICLE, UNFORTUNATELY, SOMEONE ON YOUR END, ISOLATED ME TO "TIRE RECALLS". PLEASE "ADJUST" YOUR FILES ACCORDINGLY TO ANY AND ALL RECALL ISSUES. THANKS. YOUR SCREWED UP FORM REFUSES TO ALLOW ME TO SEND IT TO YOU, AS YOU WANT ME TO INDICATE A PARTICULAR AFFECTED PART OR PARTS. I HAVE SHOWN THREE DIFFERENT PARTS AND IT KEEPS GETTING REFUSED, SO WHAT EVER PARTS I SHOW ARE NOT APPLICABLE, BUT ONLY INCLUDED TO BE ABLE TO SUBMIT MY FORM ON YOUR CRAZED WEB SITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721313May 25, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE IT STALLED AND WOULD NOT GO. I HAD TO TURN IT OFF AND START IT AGAIN I WAS ABOUT TO PULL OUT IN MAJOR TRAFFIC AND THIS COULD HAVE BEEN BAD. THEN AGAIN IT HAPPENED WHILE DRIVING I WAS ABLE TO TURN OFF AND START AGAIN. IT ALSO HAD ELECTRICAL ISSUES THAT GAVE ERROR CODES. I BROUGHT IT IN THE CADILLAC DEALERSHIP WITH 30000 MILES ON IT BUT WAS TOLD IT WAS NOT COVERED UNDER WARRANTY OR UNDER A RECALL. WHILE LOOKING UP THE ISSUES ONLINE THERE IS A RECALL FOR THIS EXACT SAME PROBLEM BUT DID NOT INCLUDE MY VIN # I THINK THE RECALL NEEDS TO BE EXPANDED BEFORE SOMEONE IS KILLED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721310May 25, 2015
TIRES
TIRES ON 2009 ESCALADE ARE DRY ROTTING AND HAVE LOST PIECES OF THE RUBBER ON THE TIRE. THEY ALSO DO NOT HOLD AIR. I NOTICED A FEW OTHER NOTICES ON THESE TIRES BUT NO RECALL HAS OCCURRED. TIRES ARE BRIDGESTONE DUELER H/L ALENZA P285. MILEAGE ON THE TIRES IS 35099.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716669May 15, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DOOR HANDLES ON BOTH REAR DOORS FRACTURED AFTER A FAILED ATTEMPT TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692143March 4, 2015
EQUIPMENT, ELECTRICAL SYSTEM
MY WIFE WAS GOING TO A DOCTOR'S APPOINTMENT WITH OUR 1 YEAR OLD CHILD. WHEN SHE ARRIVES SHE NOTICED THE POWER-ASSISTED STEP DID NOT UNFOLD WHEN SHE OPENED HER DOOR, AS IT NORMALLY DOES. WHEN SHE RETURNED FROM HER APPOINTMENT AND GOT IN THE CAR IT THE POWER-ASSISTED STEP OPENED NORMALLY. AFTER MAKING HER FIRST TURN OUT OF THE STREET SHE HAD PARKED ON, THE NAVIGATION CD STARTED EJECTING AND INSERTING ITSELF AUTOMATICALLY, ALL OF DOORS WERE LOCKING AND UNLOCKING, THE LIGHTS ON THE INSTRUMENT PANEL AND CENTER CONSOLE WERE FLICKERING, POWER STEERING WAS LOST, AND THE CAR STALLED. SHE MANAGED TO VEER OVER, TURN THE KEY OFF, AND CALLED ME. I TOLD HER TO PUT THE CAR IN PARK AND TRY TO RESTART. IT STARTED FINE AND SHE CAREFULLY DROVE BACK HOME. I DROPPED THE CAR OFF AT MY LOCAL MECHANIC AND THEY STATED THERE WERE MULTIPLE WELL-DOCUMENTED BULLETINS ON THIS ELECTRICAL FAILURE HAPPENING AND THAT THE DEALERSHIP WOULD BE BEST SUITED TO REPAIR THE ISSUE. I THEN TOOK IT TO THE DEALERSHIP AND THEY STATED THEY HAD TO REPLACE THE POSITIVE AND NEGATIVE TERMINAL CABLES TO THE BATTERY. THIS COULD HAVE BEEN A MUCH WORSE SITUATION IN WHICH MY WIFE OR CHILD WAS PERMANENTLY INJURED OR KILLED. IMAGINE IF THIS HAD OCCURRED ON A HIGHWAY - CAR STALLING AND LOSING POWER STEERING. THIS MATTER NEEDS TO BE ADDRESSED AS IT SEEMS TO BE A COMMON THEME FOR THIS MAKE AND MODEL. DO NOT WAIT FOR A FATALITY TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660896November 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AT A TRAFFIC LIGHT. THE CONTACT HAD TO QUICKLY SHIFT INTO PARK AND TURN THE VEHICLE OFF IN ORDER TO STOP. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609127July 8, 2014
SERVICE BRAKES
WHILE SITTING IN THE DRIVEWAY WHEN THE TRUCK WAS RUNNING ALL OF THE BRAKE FLUID LEAKED OUT. REPLACED THE FLUID AND IT LEAKED OUT AGAIN. CALLED DEALER AND THEY TOLD ME TO BRING IT RIGHT IN NO APPOINTMENT NEEDED. PRIOR TOO THAT THERE HAD BEEN OCCASIONAL PROBLEMS RELEASING THE PARKING BRAKE. IT WAS STILL UNDER WARRANTY IT TOOK OVER A WEEK AND WAS TOLD THE BRAKE LINES HAD TO BE REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563084February 5, 2014
ENGINE, POWER TRAIN
WHILE TRAVELING AT HIGHWAY SPEED OF 70 MPH, THE ENGINE POWER GOT REDUCED ABRUPTLY WITHOUT ANY WARNING AND THE VEHICLE SPEED REDUCED TO ABOUT 30 MPH. THIS ABRUPT LOSS OF ENGINE POWER AND REDUCTION OF SPEED FROM 70 MPH TO 30 MPH CAUSED NEAR-CRASH CONDITIONS ON A BUSY HIGHWAY WHERE ALL VEHICLES WERE TRAVELING UNIFORMLY AT 70 MPH, NARROWLY AVOIDING MULTIPLE COLLISIONS. THE CHECK ENGINE WARNING LIGHTS CAME ON. AFTER STOPPING THE VEHICLE AT A LAY-BY FOR A FEW MINUTES, EVERYTHING RETURNED BACK TO NORMAL. THE CHECK ENGINE WARNING LIGHTS WENT OFF. SUBSEQUENTLY, THIS PROBLEM HAS BEEN COMING UP INTERMITTENTLY WITHOUT ANY WARNING AND RETURNING TO NORMAL BY ITSELF. THIS IS A SAFETY HAZARD WHICH CAN CAUSE SERIOUS ACCIDENTS AND INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562372January 31, 2014
SEATS
THE HEATED SEAT HAD STOPPED WORKING. THE HEATED/COOLED SEAT MODULE LOCATED UNDER THE PASSENGER SEAT HAD A BURNT CONNECTOR. IT LOOKED LIKE IT COULD HAVE EASILY STARTED A FIRE. THIS SEEMS TO BE A COMMON PROBLEM AS THE TECHNICIAN AT THE DEALER SAID HE HAS SEEN THIS SAME PROBLEM MANY TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514869June 3, 2013
ELECTRICAL SYSTEM, SUSPENSION, POWER TRAIN
CAR SHUT OFF ON ME TWICE WHILE DRIVING. THE CAR HAS A LOUD SQUEAKING, SQUEALING, ROUGH NOISE. WHEN THAT HAPPENS MY RPMS LOCK UP AND WON'T TAKE IT OUT OF GEAR. TRANSMISSION SLIPS AT VARIOUS SPEEDS, IT IS SAID TO BELIEVE AT AN UP/DOWN SHIFT AND A DOWN/UP SHIFT. SUSPENSION AND OTHER PARTS UNDER VEHICLE ARE LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419768August 17, 2011
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
I DRIVE A 2009 CADILLAC ESCALADE HYBRID. THE POWER ON THE BRAKES WENT OUT, TO WHERE I ONLY HAD ABOUT 5% BREAKING POWER. LUCKILY THERE WAS NO ONE IN FRONT OF ME AND I WAS GOING SLOW, SO NO ACCIDENT WAS CAUSED. THREE ERROR CODES CAME UP ON MY DASHBOARD, "SERVICE TRACTION CONTROL", "SERVICE STABILITRAK", AND "SERVICE BRAKES SOON". I HAD MY VEHICLE TOWED TO THE NEAREST CADILLAC DEALERSHIP. THIS IS THE SECOND TIME I HAVE LOST MY BREAKS WHILE DRIVING. THE FIRST TIME IT HAPPENED, EVERYTHING STARTED UP NORMAL AGAIN AND WORKED AFTER I TURNED OFF THE ENGINE AND TURNED IT BACK ON. AFTER THE FIRST INCIDENT, I TOOK IT TO THE DEALERSHIP BUT THEY COULD NOT RECREATE THE PROBLEM. NOW AFTER THIS INCIDENT I AM SCARED TO DRIVE THAT CAR. HAVING MY BRAKES GIVE OUT WHILE DRIVING IS THE MOST SCARY THING THAT'S EVER HAPPENED TO ME AND IS NOT AN ISSUE THAT CAN GO UNRESOLVED. THE WORST PART ABOUT THIS IS AFTER RESEARCHING THE ISSUE ON THE INTERNET AND FORUMS, OTHER GENERAL MOTORS (GM) HYBRID OWNERS HAVE HAD THE SAME ISSUES WITH LOSING THE BREAKING SYSTEM. EXACTLY THE SAME ISSUE! SOME HAVE FALLEN UNDER THE LEMON LAW AND HAVE GOTTEN NEW VEHICLES. I AM NOT SURE WHAT MY VEHICLE FALLS UNDER BUT I AM WAITING TO FIND OUT. IN THE MEANTIME THIS ISSUE NEEDS TO BE INVESTIGATED BECAUSE THIS IS NOT THE AIR CONDITIONING GOING OUT OR A MINOR DEFECT, THIS IS A LIFE AND DEATH SITUATION. FROM MY INVESTIGATIONS, THIS IS NOT AN ISOLATED SITUATION AND I WONDER WHY THERE HASN'T BEEN SOME KIND OF RECALL. PLEASE GOOGLE SEARCH "GM HYBRID BRAKE ISSUES" AND YOU WILL FIND MANY OTHERS ALL EXPERIENCING THE SAME PROBLEM. PLEASE HELP AS NOT ONLY MY LIFE BUT THE LIFE OF OTHERS ARE IN DANGER IF NOTHING IS DONE ABOUT THIS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383967February 22, 2011
ENGINE AND ENGINE COOLING
THE ENGINE HAS STALLED WITH A WARNING ON MESSAGE CENTER SAYING, "REDUCED ENGINE POWER AND OIL PRESSURE LOW. TURN OFF ENGINE." THE SUV WILL ALSO GO "DEAD" WHEN TRYING TO START THE ENGINE SOMETIMES. AFTER WAITING A FEW SECONDS AND TURNING THE IGNITION KEY AGAIN, THE SUV WILL CRANK. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP 7 TIMES WITH CONSECUTIVE "CHECK ENGINE" LIGHTS ILLUMINATING WITHIN HOURS AFTER THE REPAIR. DIAGNOSTIC TROUBLE CODES HAVE REPORTED MULTIPLE SENSORS FAILING, INCLUDING THE KNOCK SENSOR ON BANK 1 (THREE TIMES). THE PROBLEM HAS NOT BEEN CORRECTED, AS THE KNOCK SENSOR HAS FAILED AND THE CAR WOULD NEED TO BE RETURNED FOR THE 8TH REPAIR IN LESS THAN THREE MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376473January 13, 2011
EXTERIOR LIGHTING
PULSE WIDTH MODULATED L.E.D. AUTOMOTIVE LIGHTS SUCH AS ARE CURRENTLY BEING USED ON A FEW UPSCALE LUXURY CARS, NEED TO HAVE THEIR MINIMUM PULSEWIDTH INCREASED OR STANDARDIZED. THEY PRODUCE A DISTRACTING AND OFTEN IRRITATING STROBING EFFECT WHEN VIEWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360536October 14, 2010
TIRES
TL*THE CONTACT OWNS A 2009 CADILLAC ESCALADE EQUIPPED WITH BRIDGESTONE DUELER H/L ALENZA TIRES. THE TIRE SIZE WAS 285/45/22. WHILE DRIVING APPROXIMATELY BETWEEN 55-60 MPH, THE DRIVER SIDE REAR TIRE SUDDENLY EXPLODED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD. THE DEFECTIVE TIRE WAS REPLACED WITH THE SPARE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY OFFERED TO REPLACE THE TIRE. THE CONTACT REFUSED TO HAVE THE TIRE REPLACED DUE TO THE TIRE MANUFACTURER SAFETY ISSUE. THE FAILURE MILEAGE WAS 44,500. THE DOT NUMBER WAS UNKNOWN. UPDATED 02/07/11 *BF UPDATED 02/11/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304827February 3, 2010
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, EXTERIOR LIGHTING
ON GENERAL MOTORS CARS THAT LIGHT THE BACKUP LIGHTS WHILE PARKED AND REMOTE LOCK AND UNLOCK ARE ACTIVATED. PEDESTRIANS AND DRIVERS STOP AS IF THE VEHICLE MAY BACK UP WHICH SHOULD BE A PROPER REACTION. I HAVE EVEN TAUGHT MY CHILDREN THIS, PEOPLE NOW HAVE A TENDENCY TO IGNORE THE BACKUP LAMPS ON VEHICLES IN PARKING LOTS AS WELL AS CREATING INCONVENIENT SITUATIONS AS CARS AND PEDESTRIANS STOP FOR UNOCCUPIED VEHICLES. I HAVE FOUND MYSELF DRIVING PAST THESE VEHICLES WHEN THEY ARE ATTEMPTING TO BACKUP CREATING A CLOSE CALL. I KNOW THIS SEEMS TRIVIAL BUT I SEE POTENTIAL PROBLEMS AND IT SEEMS TO ME A SIMPLE COMPUTER REFLASH COULD SOLVE THIS DISTURBING TREND. IN THE VEHICLE DESCRIPTION I CHOSE CADILLAC ESCALADE THOUGH IT SEEMS TO BE MOST GM PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303055January 28, 2010
AIR BAGS:SIDE/WINDOW, EQUIPMENT, STRUCTURE:FRAME AND MEMBERS
2009 CADILLAC ESCALADE HYBRID SIDE AIRBAGS WENT OFF LATE IN CRASH AND CAUSED MORE INJURY, FRAME DID NOT HOLD DUE TO EXTRA HYBRID WEIGHT, ONSTAR WOULD NOT FUNCTION TW*
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10277190July 17, 2009
EXTERIOR LIGHTING, STRUCTURE:FRAME AND MEMBERS
HEADLIGHT INSTALLED HEIGHT ON TALLER VEHICLES SUCH AS CATEGORY 1 AND 2 TRUCKS (COMMONLY CALLED SUV, CROSSOVER, VAN, PICKUP TRUCK, ETC.) IS OF SUCH A DESIGN THAT IT COMMONLY (PERHAPS UNAVOIDABLY) ENDS UP BLINDING DRIVERS IN PASSENGER CARS AT LOWER HEIGHTS BY DIRECTING THE 'HOT SPOT' OF HEADLIGHT LOW BEAMS DIRECTLY INTO THE EYES OF PASSENGER CAR DRIVERS. IN ADDITION, BUMPER HEIGHT ON THESE SAME VEHICLES IS NOT DESIGNED TO MEET BUMPERS ON OTHER VEHICLES, RESULTING IN HIGHER THAN NECESSARY INJURY AND FATALITY RATES. PLEASE HAVE SOMEONE CONTACT ME TO DISCUSS WAYS TO DEVELOP SAFER VEHICLE DESIGNS AND REGULATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274779June 23, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 CADILLAC ESCALADE HYBRID (NA). WHILE DRIVING AT LEAST 5 MPH, THE BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE BRAKE LINE SHUT DOWN AND THE BRAKES LOST ALL POWER. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE BRAKE POWER RETURNED. HE CALLED THE DEALER AND WAS INFORMED TO BRING IN THE VEHICLE FOR INSPECTION. THE FAILURE MILEAGE WAS 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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