Cadillac Escalade Complaints (2008)

150 consumer complaints on file.

#11132210September 28, 2018
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION
THE TRUCK WAS IN MOTION ON STREET AND ON FREEWAY, THE SPEED DROPS AND IT FEELS LIKE IT'S GOING TO CUT OFF. THE WINDOWS WILL NOT GO UP OR DOWN, THE RADIO SHUTS OFF AND, ALL THE DASHBOARD LIGHTS ARE ON. THIS HAS HAPPENED AT LEAST 3 SEPARATE TIMES (TWICE THIS YEAR) DIFFERENT DATES. THERE SHOULD BE 3 PICTURES SHOWN OF THAT. -LAST WEEK THE VEHICLE WOULD NOT START, THE BATTERY IS 1 YR. OLD- GOOD, THE RADIO WOULD NOT COME ON, INTERIOR LIGHTS ALL WORKED. TOWED TO A SHOP DIAGNOSTIC WAS THE PASSENGER AIRBAG MODULAR. THE AIRBAG LIGHT STILL WON'T GO OFF. -WHEN THE VEHICLE WAS PURCHASED IN 2015 THE SERVICE SUSPENSION ALERT WAS ON, THE DEALER (SUBURBAN CADILLAC IN STERLING HEIGHTS, MI) SAID "DON'T WORRY ABOUT IT RIGHT NOW", THIS YEAR THERE THE TRUCK STARTED MAKING A BUZZING NOISE. EVERY MECHANIC DIAGNOSIS SOMETHING DIFFERENT. OF COURSE THE WARRANTY RAN OUT BEFORE IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127927September 6, 2018
AIR BAGS
TAKATA RECALL: SEWELL CADILLAC DALLAS HAS NOT ATTEMPTED TO PERFORM THE REPLACEMENT OF THE TAKATA AIR BAGS ON THIS VEHICLE. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHEN THEY MAY REPLACE THEM.I WAS NOTIFIED ABOUT THIS RECALL BACK IN 4-2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124378September 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MASSEY CADILLAC NORTH ORLANDO (LOCATED AT 4241 N JOHN YOUNG PKWY, ORLANDO, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123638August 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAMARGO CADILLAC AT 877-558-6539 (LOCATED AT 880 MONTGOMERY RD, CINCINNATI, OH 45242) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123643August 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURPHY CADILLAC INC. (321-345-9664, 174 E HIBISCUS BLVD, MELBOURNE, FL 32901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT CONSUMER STATED INFORMATION 70,000 MILES. THIS ESCALADE HAS HAD FRONT END PROBLEMS. THREE SET OF TIRES TOO MANY FOR THE MILES. UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123775August 31, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MOISTURE GETTING INTO HEADLAMP ASSEMBLY CAUSING BALLAST TO SHORT, AND HID FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123262August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE CONTACT CALLED BARKSDALE CADILLAC AT 601-208-0433 (LOCATED AT 700 ADCOCK ST, RIDGELAND, MS 39157) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121616August 22, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT BLEW OUT AND THE PASSENGER SIDE HEADLIGHT ASSEMBLY CONTAINED A LOT OF CONDENSATION IN RAINY CONDITIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000. **TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110704July 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE APPROACHING AN INTERSECTION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WHEN ATTEMPTING TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105414July 3, 2018
AIR BAGS
TAKATA RECALL: MY 2008 CADILLAC ESCALADE WAS RUNNING IN PARK IN MY DRIVEWAY. MY SON GOT OUT OF THE CAR FIRMLY CLOSED THE DOOR AND BOTH SIDE AIR BAGS DEPLOYED. WE CANNOT DRIVE THE CAR NOW AND IT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098894May 30, 2018
AIR BAGS
TAKATA RECALL. WHEN CAN I EXPECT A RESOLUTION TO THIS RECALL? THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083563April 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURPHY CADILLAC INC. (174 E HIBISCUS BLVD, MELBOURNE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM PART AVAILABILITY DUE TO THE PENDING PETITION FILED WITH NHTSA. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4063593213 AND WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083618April 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) OVER A YEAR AGO; HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER STATED THAT PARTS MAY BECOME AVAILABLE IN ANOTHER YEAR. THE CONTACT RECEIVED A LETTER FROM TK HOLDINGS, ALTERING HER THAT TAKATA HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081711March 27, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE HEADLIGHTS FAILED TO OPERATE DUE TO CONDENSATION AND MOISTURE. THE CONTACT THEN STATED THAT THE MOISTURE CAUSED THE BULBS AND THE BALLAST TO FAIL. THE CONTACT CONTACTED CADILLAC OF NORWOOD ((781) 762-5900, 700 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062) WHERE THE CONTACT STATED THAT THE DEALER REFUSED SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071923February 9, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE DRIVING 5 MPH THROUGH A PARKING LOT, THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE CONTACT HAD TO CUT OUT THE AIR BAGS IN ORDER TO DRIVE THE VEHICLE. THE CONTACT DROVE TO THE DEALER (FLOW CADILLAC, 1400 S STRATFORD RD, WINSTON SALEM, NC 27103) AND WAS INFORMED TO TAKE THE VEHICLE TO THE INSURANCE COMPANY. THE INSURANCE COMPANY WOULD NOT ASSIST SINCE A CRASH WAS NOT INVOLVED. THE CONTACT DROVE THE VEHICLE BACK TO THE DEALER AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO KEEP THE VEHICLE AT THE DEALER AND THEY WOULD SEND SOMEONE TO INVESTIGATE THE AIR BAG DEPLOYMENT. IN THE INTERIM, THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE VEHICLE WAS AT THE DEALER SINCE JANUARY 25, 2018. NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS REFERENCED. THE FAILURE MILEAGE WAS 86,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067151February 5, 2018
AIR BAGS
TAKATA RECALL TAKATA CORPORATION ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2008 CADILLAC ESCALADES. THEY HAD UNTIL SEPTEMBER 2017. RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE THIS IS UNACCEPTABLE. I NEED MY AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061028January 7, 2018
AIR BAGS
TAKATA RECALL I DO NOT WANT THE VEHICLE. I WOULD LIKE A CREDIT TOWARDS A NEW CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057500December 29, 2017
AIR BAGS
TAKATA RECALL - HAVE BEEN CONTACTING OUR DEALERSHIP SEVERAL TIMES SINCE RECEIVING THE RECALL NOTICE REQUESTING NEW AIRBAGS. THE DEALERSHIP HAS BEEN RESPONDING THAT THE RECALL IS STILL NOT REQUIRED, THAT THE MANUFACTURER WAS FIGHTING THE RECALL. WE HAVE EVEN STATED THAT WE WOULD LIKE TO PAY FOR THE REPLACEMENTS AND GET A REIMBURSEMENT LATER. HAVE BEEN TOLD THAT THE PARTS ARE NOT AVAILABLE. ARE ON A WAITING LIST. SINCE WE WERE JUST WANTING OUR FREE REPLACEMENTS, WE WERE NOT TOO CONCERNED ABOUT THE BANKRUPTCY. HAD IT ON OUR CALENDAR FOLLOW UP BEFORE 2018. CHECKED THE WEBSITE TODAY, TURNS OUT THE DEADLINE WAS THE 27TH OF DECEMBER. WE DON'T WANT TO BE IN A LAWSUIT. WE JUST WANT OUR CAR TO BE SAFE. WE EVEN ASKED THAT OUR AIRBAGS BE DISCONNECTED UNTIL THE PARTS ARE AVAILABLE AND WERE TOLD THAT THIS IS NOT POSSIBLE. ANY HELP POSSIBLE? THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053345December 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOHNSON MOTORS AT (877) 816-0659 (1891 BLINKER PKWY, DUBOIS, PA 15801) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 8/24/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052266December 4, 2017
SEATS, WHEELS, EXTERIOR LIGHTING
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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