Cadillac Escalade Complaints (2004)

81 consumer complaints on file.

#10208700November 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I STOPPED AT THE POST OFFICE WITH MY 14 YEAR OLD DAUGHTER. I PUT THE ESCALADE IN PARK WITH THE EMERGENCY BRAKE ON IN A PARKING LOT. THE VEHICLE WAS RUNNING WITH MY DAUGHTER IN IT. A LADY NEXT TO MY CAR SAID SHE HEARD THE VEHICLE MAKE A NOISE AND POPPED OUT OF PARK AND INTO REVERSE. THE ESCALADE WAS MAKING GRINDING NOISE FROM THE EMERGENCY BRAKE AS IT WAS BACKING UP. THE VEHICLE BACKED INTO A PARKED CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10194290June 13, 2007
SEATS, UNKNOWN OR OTHER, EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BAD LEASE ON 2004 CADILLAC ESCALADE CUSTOMER STATES THAT THE CAR WAS DAMAGED AT PURCHASE AND WAS NOT TOLD AND WANTS A REIMBURSEMENT**CC THE CONSUMER AND HIS WIFE COMPLAINED OF THE POORLY DESIGNED LEATHER SEATS. THE SEATS WERE FRAYED. THE CD P LAYER HAD TO BE REPLACED BECAUSE IT DIDN'T RECOGNIZE THE DISCS. THE CONSUMER ALSO COMPLAINED ABOUT THE PAINT PEELING. THE DRIVER SIDE DOOR MIRROR LIGHT WAS INOPERATIVE. THE DEALER REPLACED THE BULB. (LAWYER WROTE IN ON BEHALF OF COMPLAINTS). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180683January 25, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* - THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH THE SPEEDOMETER WOULD READ 100 MPH. THE CONTACT STATED THAT IF HE WERE AT A STOP THE SPEEDOMETER WOULD READ 120 MPH. THERE WERE NO WARNING INDICATORS. THE SPEEDOMETER EVENTUALLY STOPPED REGISTERING ANY SPEED. THE SPEEDOMETER WAS DIAGNOSED AS BEING FAULTY AND WAS REPLACED BY THE DEALER. THE CONTACT WAS NO LONGER IN POSSESSION OF THE VEHICLE.*AK UPDATED 02/22/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159735June 13, 2006
STEERING
DT*: THE CONTACT STATED WHILE MAKING TURNS AT VARIOUS SPEEDS, THE STEERING WHEEL MADE A CLUNKING NOISE. THE DEALERSHIP DETERMINED THE INTERMEDIATE STEERING SHAFT HAS EXCESSIVE WEAR AND FILLED IT WITH GREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155504April 17, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE RIDING IN THE PASSENGER SEAT, THE SEAT HEATER ELECTRICALLY SHOCKED THE PASSENGER RESULTING IN SECOND DEGREE BURNS TO THE BACK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHO REPLACED THE HEATING SYSTEM IN THE BACK SUPPORT OF THE SEAT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10152700March 14, 2006
AIR BAGS
ON JULY 16TH, 2005; I WAS INVOLVED IN A LIFE CHANGING, SINGLE VEHICLE AUTO ACCIDENT. I STRUCK A HILL WITH THE FRONT RIGHT SIDE OF THE VEHICLE WITH ENOUGH EXCESSIVE FORCE TO FLIP THIS CADILLAC ESCALADE HEAD FIRST. THE ESCALADE FLIPPED TWICE, IMPACTING THE FRONT OF THE VEHICLE AND LANDING UP SIDE DOWN. ASTONISHINGLY, OUT OF THE FOUR AIR BAGS IN THIS VEHICLE, NOT ONE OF THEM DEPLOYED. I PURCHASED THIS 2004 ESCALADE BRAND NEW AND AT THE TIME OF THE ACCIDENT IT ONLY HAD 15,000 MILES. THE VEHICLE IS A TOTAL LOSS AND IT IS UTTERLY UNBELIEVABLE THAT THE AIR BAGS DID NOT DEPLOY. I WAS SO IMPRESSED WITH THE RAVED REVIEWS, CONSUMER REPORTS INCLUDING SAFETY FEATURES, AND STYLISH BODY THAT THIS CADILLAC ESCALADE BECAME THE VEHICLE OF MY DREAMS. NEEDLESS TO SAY, I AM VERY DISAPPOINTED WITH MY CADILLAC EXPERIENCE. I DO NOT TRUST THIS VEHICLE ENOUGH TO GET INTO ANOTHER ONE. I KNOW THAT I AM ONLY HERE BECAUSE GOD DECIDED THE SPARE MY LIFE. AS A DIRECT RESULT OF THIS ACCIDENT I FREQUENTLY SUFFER SEVERE MIGRAINES, DIZZY SPELLS, BLURRED VISION, MEMORY LOSS, AND ANXIETY/PANIC ATTACKS ALL WHICH KEEP ME FROM SLEEPING. IT IS EXTREMELY DIFFICULT TO COMMUTE FROM DOCTORS APPOINTMENTS AND WORK FOR FEAR OF ANOTHER ACCIDENT. THE NEXT WEEK I HAD SEVERE CHEST, SHOULDER AND LOWER BACK PAINS; ALL OF WHICH I AM BEING TREATED FOR ON A REGULAR BASIS. I ALSO SEEK TREATMENT FROM A NEUROLOGIST FOR THE HEAD INJURY. I BELIEVE THAT THIS VEHICLE HAS A SERIOUS PROBLEM WITH THE AIR BAGS AND GM SHOULD STRONGLY CONSIDER INVESTIGATING THIS MATTER. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10146403December 14, 2005
ELECTRICAL SYSTEM:HORN
CONSUMER COMPLAINT REGARDING DEFECTIVE 2004 CADILLAC ESCALADE HORN. *TS THE CONSUMER STATED THE DEALER HAS TRIED TO CORRECT THE PROBLEM 4 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138915October 6, 2005
TIRES:TREAD/BELT
DT: THE CONTACT STATED THAT THE 2004 CADILLAC ESCALADE HAD A PUNCTURE IN THE TIRE, THE SIZE OF A PENCIL. THE SPEED THAT THE CONTACT WAS TRAVELING WAS ABOUT 35 MPH. THERE WAS NOTHING LEFT ON THE TIRE. THE CONTACT HAD A GM REPRESENTATIVE LOOK AT THE TIRE. THE REPRESENTATIVE HAD PLENTY OF EXCUSES FOR THE FAILURE. THE CONTACT DID NOT GET ANY INFORMATION THAT WAS SATISFACTORY. THE CONTACT WAS A SAFETY ENGINEER AND DEALT IN THE TIRE INDUSTRY. HE KNEW THAT THE FAILURE COULD HAVE BEEN FATAL. THE TREAD ON THE TIRE RIPPED ALL AROUND AND INTO THE RIM. THE VEHICLE WAS ON A SMOOTH DIRT ROAD. THE LOCATION WAS THE DRIVER'S SIDE REAR TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136307September 13, 2005
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
DT: THE CONSUMER STATED THAT THE 2004 CADILLAC ESCALADE WAS HAVING AN ELECTRICAL PROBLEM. THE SPEEDOMETER FAILED ALONG WITH THE RPMS, THE LEVERS WERE MISREADING THE INFORMATION. THE LIGHTS WERE BLINKING ON AND OFF AND BECAME VERY DIM AND YELLOWISH. THE BRIGHT LIGHTS WERE VERY DIM ALSO. THE INSTRUMENTS ON STEERING WHEEL WERE GETTING VERY WARM, AND THEY WERE NOT SUPPOSE TO, SPECIFICALLY STATED THE CONSUMER. THE NAVIGATION SYSTEM WAS HAVING PROBLEMS READING INFORMATION. THE VEHICLE HAS BEEN IN THE REPAIR SHOP. THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THE DEALERSHIP HAS NOT BEEN ABLE TO FIX THE PROBLEM. THE CONSUMER HAS CALLED GM, AND THEY WILL NOT CALL THE CONSUMER BACK. THE ELECTRICAL PROBLEM HAS NOT BEEN FIXED AT THIS POINT. THE CONSUMER HAS AN APPOINTMENT TO HAVE THE VEHICLE CHECKED WITHIN THE NEXT WEEK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127916June 23, 2005
AIR BAGS
THE CONSUMER WAS INVOLVED IN AN A SERIOUS ACCIDENT AND THE AIR BAGS DID NOT DEPLOY. THERE WERE 2 INJURIES. *JB *SC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10126019June 21, 2005
EQUIPMENT
DT: THE VEHICLE HAS ONSTAR THAT DOESNT WORK. THE OWNER HAS FILED 29 COMPLAINTS WITH THE DEALER AND ONSTAR. CAR IS NOW AT DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125145June 13, 2005
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, AIR BAGS
INVOLVED IN A HORRIFIC AUTO ACCIDENT WITH OTHER VEHICLE. HIT IN FRONT PASSENGER & FRONT PART OF VEHICLE (BY RADIATOR AREA) AT HIGH SPEED. EST.SPEED APPROX. 45-55 MPH WITH NO SKID MARKS, OTHER VEHICLE STOPPED WHEN IT HIT US. NEW GM/ESCALADE-SUV/"04-WITH 11,000 MILES, BOUGHT NEW DECLARED TOTAL LOSS, WITH APPARENT SERIOUS FRAME DAMAGE/BENT 12 IN. AND FOUND STRESS CRK. SHOULD GIVE AN IDEA HIGH SPEED OTHER VEHICLE TRAVELING. 8-10 SECONDS FROM IMPACT, ONSTAR CAME ON AUTOMATICALLY, THEY RECD. EMERGENCY MESSAGE VIA SATELLITE, VEHICLE HAD BEEN IN A SERIOUS MVA AND AIR BAGS DEPLOYED. WE DIDN'T CALL ONSTAR THEY CALLED US. NEXT DAY WE CALLED ASKED HOW THEY KNEW WE WERE ACCIDENT. TOLD US DEPENDING ON THE SEVERITY, THEY GET CERTAIN SIGNALS, WHICH OURS HAD ADVISED OF SERIOUSNESS & AIRBAG DEPLOYMENT. UNBELIEVABLY, NONE OF OUR 4 AIRBAGS DEPLOYED. WE & HUNDREDS OF OUR FRIENDS ARE IN TOTAL DISBELIEF WHEN YOU SEE THE CONDITION VEIHICLE WAS LEFT IN & THAT 4 AIR BAGS DIDN'T DEPLOY. WE WERE INJURED BUT BY GRACE OF GOD INJURIES WERE NOT LIFE THREATENING. HEAD,UPPERANDLOWERBACK,NECK,LEGS,SHOULDER,HIPSAND ARMS EXTREMLEY SORE. HAS BEEN 33 DAYS SINCE THE ACCIDENT AND AM STILL FEELING PAINS & SERIOUS HEADACHES BUT ALIVE. HAVE DECIDED TO BECOME ADVOCATES AND REPORT ACCIDENT/INCIDENT TO POSSIBLY SAFE A PERSON(S) LIFE AND MAKE GENERAL MOTORS AWARE THAT THEY HAVE A POSSIBLE DEFECT IN THEIR AIR BAGS, LEADING TO MASSIVE RECALL AND POSSIBLY A CLASS ACTION LAW SUIT IF NOT FIXED. THIS IS A VERY SERIOUS MATTER. ANYTIME ANYONE IS HIT AT RATE OF SPEED THAT WE WERE, TO LEAVE BRAND NEW SUV ESCALADE A TOTAL LOSS/ 12 IN. BENT FRAME & STRESS CRACK & 4 AIR BAGS NOT DEPLOY - LEADS US TO BELIEVE OF A SERIOUS PROBLEM AND A SERIOUS ONE FOR GM/CADILLAC. CALL FOR FURTHER DETAILS (956) 533-0811 (956)358-5272. THANK YOU & GOD BLESS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10124581June 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DT: PROBLEM WAS NOTICED IN 5/05 WHEN KEY WAS TURNED ON, NO LIGHT CAME ON REGARDING THE STABILITY CONTROL FUNCTION. WAS PUT ON DIAGNOSTICS, BUT NO ERROR CODE SHOWED. OWNER MANUAL STATED THE LIGHT WILL COME ON BRIEFLY WHEN STARTING THE VEHICLE, THEN DISAPPEAR. IF THE LIGHT DOES NOT GO ON, THEN STABILITY CONTROL FUNCTION MAY NEED SERVICE. THE ENTIRE ELECTRIC SYSTEM FAILED IN APRIL, WHEN RADIO, AND OTHER ELECTRIC FUNCTIONS FAILED. ALSO, THE LOW PSI LIGHT DID NOT ILLUMINATE WHEN THE TIRE WENT FLAT. THIS HAPPENED AFTER THE REPAIR OF ELECTRIC SYSTEM. TRANSMISSION FAILED, AND HAD TO BE REPLACED. THERE WAS SEVERAL BULLETINS REGARDING THE STABILITY CONTROL AND ELECTRIC SYSTEMS, BUT DEALER DENIED ANY PROBLEM WITH THE STABILITY CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120905May 13, 2005
UNKNOWN OR OTHER
THE TRUCK HAS HAD A VIBRATION THAT WILL NOT GO AWAY WHEN THE TRUCK REACHES A SPEED BETWEEN 76-78 MPH. THE DEALER HAS MADE 5 ATTEMPTS THUS FAR TO CORRECT THE PROBLEM INCLUDING CHANGING THE TIRES & BALANCING THE TRUCK SEVERAL TIMES TO NOI AVAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119922May 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
1ST INCIDENT 1) I WAS GOING TO PARK IN A SPOT BETWEEN TWO BUILDING, ONLY LARGE ENOUGH FOR ONE VEHICLE. I CAME DOWN THE ROAD, WHICH HAS A DECLINE TO IT, AND TURNED RIGHT, INTO THE PARKING SPOT. DUE TO THE ROAD BEING 1 WAY, AND THE PARKING SPOT BEING TIGHT, IT IS IMPOSSIBLE TO TURN THE VEHICLE DIRECTLY INTO THE PARKING SPOT. I TURNED THE VEHICLE AND HAD TO BACK UP TO GO STRAIGHT INTO THE PARKING SPOT. I PRESSED THE BRAKE, SHIFTED INTO REVERSE, AND PRESSED THE GAS PEDAL. MEANWHILE, A LADY WALKED IN FRONT OF MY VEHICLE ON THE SIDEWALK. 2) THE VEHICLE ROLLED FORWARD, EVEN THOUGH THE RPMS WERE AT APPROXIMATELY 2200 RPMS AND THE VEHICLE WAS IN REVERSE. I HIT THE BRAKE, BUT THE VEHICLE HAD ALREADY HIT THE LADY. SHE WAS FORTUNATELY FINE, AND CONTINUED ON HER WAY. 3) I TOOK THE VEHICLE TO THE DEALERSHIP, WHERE THEY TOLD ME IT WAS WORKING WITHIN IN DESIGN PARAMETERS. THEY SAID THERE WAS NOTHING MORE THAT COULD BE DONE. I CALLED CADILLAC CUSTOMER CARE, AND INFORMED THEM OF THE PROBLEM. THEY ALSO SAID AT THE TIME THERE WAS NOTHING THEY COULD DO, AND CHALKED IT UP TO A FLUKE. 2ND INCIDENT 1) I PARKED IN A PARKING LOT AGAIN WITH A DECLINE. ABOUT 2 FEET IN FRONT OF THE VEHICLE WAS A CEMENT POST. I CAME OUT, STARTED THE TRUCK, PRESSED THE BRAKE, AND SHIFTED INTO REVERSE. 2). I PRESSED THE GAS, THE RPMS WERE OVER 2000 RPMS, AND THE VEHICLE ONCE AGAIN DID NOT REVERSE BUT RATHER ROLLED FORWARD INTO THE CEMENT POST, CRACKING MY FRONT BUMPER. AFTER THAT, THE REVERSE ENGAGED AND THE TRUCK STARTED REVERSING. 3). THE DEALERSHIP CURRENTLY HAS THE VEHICLE, AND IS TELLING ME TO COME PICK IT UP, EVEN THOUGH THEY HAVE DONE NOTHING TO FIX THIS PROBLEM. I ASKED WHAT IT WAS GOING TO TAKE BEFORE THEY DID SOMETHING, AND THEY SAID THERE IS NOTHING THEY CAN DO. I HAVE CALLED CADILLAC CUSTOMER CARE AGAIN, LEFT 3 MESSAGES, AND STILL AHVE NOT HEARD BACK. I AM CONCERNED ABOUT THE LIABILITY OF DRIVING THIS VEHICLE AT THIS POINT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10098499November 8, 2004
ELECTRICAL SYSTEM:HORN
THE HORN DOES NOT ALWAYS SOUND. THERE SEEMS TO BE A BAD CONNECTION IN THE HORN PAD AT THE STEERING WHEEL. IF THE HORN IS NOT USED FOR A WHILE, IT WILL NOT SOUND WHEN YOU NEED IT. BUT AFTER YOU GET IT TO WORK, IT WILL WORK EVERY TIME UNTIL YOU DON'T USE IT AGAIN FOR A WHILE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090312September 28, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN BRAKING AT 25 MPH BRAKES FAILED CAUSING EXTENDED STOPPING DISTANCE WHICH RESULTED IN AN ACCIDENT. CONSUMER SUSTAINED INJURIES. VEHICLE WAS TOWED. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10082106July 15, 2004
AIR BAGS, ELECTRICAL SYSTEM:WIRING
THE AIR BAG LIGHT CAME ON, THE CONSUMER WENT TO THE DEALER. THE IGNITION WAS TURNED ON/OFF TO SEE IF IT WOULD GO OFF. THE VEHICLE WAS LEFT AT THE DEALERS THE NEXT MORNING. THE AIRBAG LIGHT WENT ON AGAIN THE NEXT WEEK. THERE WAS A PART ORDERED, AND REPLACED. CONSUMER DROVE THE VEHICLE FOR TWO DAYS AND THE AIR BAG LIGHT CAME ON AGAIN. GENERAL MOTORS STATED THAT THE AIRBAG WIRING HARNESS WOULD BE REPLACED BY THEM, HOWEVER NO PARTS ARE AVAILABLE. AS OF THIS DATE THE VEHICLE IS STILL AT THE DEALERS AWAITING REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081489July 7, 2004
STEERING:RACK AND PINION
WHILE TURNING THE STEERING WHEEL IT PRODUCED A WHININNING NOISE. DEALER REPAIRED THE RACK AND PINION STEERING TWICE. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051316December 30, 2003
EXTERIOR LIGHTING:HEADLIGHTS
THE NEW MODEL YEAR 03 AND 04 CADILLAC ESCALADE SUVS HAVE TOO HIGHLY MOUNTED AND POORLY DESIGNED AND OR MIS ADJUSTED HEADLIGHTS CAUSING BLINDING GLARE TO ON COMING DRIVERS OR DRIVERS IN FRONT OF THESE VEHICLES. THE EXCESSIVELY GLARING LIGHT CAUSED EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0

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