Cadillac Escalade Complaints (2003)

97 consumer complaints on file.

#10182537February 14, 2007
ELECTRICAL SYSTEM
12/24/06 I HAD A CAR FIRE AT MY HOUSE, GENERAL MOTORS HAS BEEN JERKING ME AROUND FOR OVER A MONTH NOW REGARDING THERE LIABILITY FOR THE FIRE. 2/13/07 THEY ACCEPTED LIABILITY OF THE FIRE OVER THE PHONE TO ME. I FAXED TO THEM ALL THE DOCUMENTS THEY ASKED FOR. NOW TODAY 2/14/07 THEY ARE DENYING LIABILITY AS WELL AS THE SUPERVISOR DENYING IT WILL NOT SPEAK TO ME ABOUT THIS MATTER. I FEEL LIKE THIS IS ANOTHER EXAMPLE OF A BIG COMPANY TAKING ADVANTAGE OF THE WORKING PUBLIC. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10181087January 30, 2007
ELECTRICAL SYSTEM
MY 2003 CADILLAC ESCALADE EXT. WAS PARKED AT 10:30 DECEMBER 23. 2006 IN MY DRIVEWAY, ABOUT 9-9:15 ON DECEMBER 24, 2006 THE TRUCK IGNITED ITSELF ON FIRE. THE TRUCK IS SEVERELY BURNED AS WELL AS MY WIFE'S 2006 MERCEDES BENZ AS WELL AS MY PROPERTY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10160427June 22, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DT*: THE CONTACT STATED THAT THE LEFT FRONT ANTI-LOCK BRAKE LOCKED UP WHEN A LEFT TURN WAS MADE WHILE TRAVELING 15 MPH. THE CONTACT STATED THAT THE SERVICE STABILITY SYSTEM LIGHT ILLUMINATED ONCE A WEEK. THE VEHICLE CAME EQUIPPED WITH HYDRAULIC BRAKES. THE LEFT FRONT ANTI-LOCK BRAKE LOCK UP OCCURRED ON A DRY PAVEMENT. THE CONTACT STATED THAT THE VEHICLE DOES NOT LOCK UP EVERYTIME A LEFT TURN IS MADE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION SEVERAL TIMES. THE DEALERSHIP COULD NOT DETERMINE WHAT CAUSED THE PROBLEM. UPDATED 09/05/06.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158600May 30, 2006
ELECTRICAL SYSTEM, STRUCTURE
CADILLAC MOTOR DIVISION BLEW OFF MY INQUIRY. 05/26/2006 22:06:32CIDENT DESCRIPTION: WHEN TURNING OFF IGNITION WITH 2003 CADILLAC ESCALADE, AND TOUCHING EXTERIOR MIRROR BUTTON TO FOLD MIRRORS IN OR OUT, POWER SEAT AUTOMATICALLY MOVES DRIVER INTO STEERING WHEEL CRUSHING SAID VICTIM INTO STEERING WHEEL. REMOVING KEY DID NOT STOP. ONLY WAY TO RELEASE THIS A SECOND INCIDENT WAS TO OPEN THE CAR DOOR TO KILL THE POWER. CORRESPONDENCE FROM GENERAL MOTORS RESPONSE IS NO FURTHER ACTION. WHEN THIS HAPPENS A THIRD TIME, I WILL DELIVER SAID AUTOMOBILE TO THE CLOSEST CADILLAC DEALER AND REMOVE MY LICENSE PLATES. DEAR [XXX], THANK YOU FOR CONTACTING THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APPRECIATE YOU TAKING THE TIME TO WRITE ME IN REGARDS TO YOUR SERVICE REQUEST. THIS OFFICE GATHERS INFORMATION AND BASED ON THAT INFORMATION WE ARE ABLE TO DETERMINE THE BEST METHOD OF HANDING YOUR REQUEST. WE ARE CONTINUALLY MAKING IMPROVEMENTS IN WAYS TO ASSIST THE NEEDS OF OUR CUSTOMERS. AGAIN, I HAVE REVIEWED YOUR REQUEST 1-410654614 WITH THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APOLOGIZE THAT THE DECISION WAS NOT IN ACCORDANCE WITH YOUR WISHES, HOWEVER; THIS IS THE FINAL DECISION OF GENERAL MOTORS AND WE WILL NO LONGER ADDRESS ADDITIONAL MESSAGES ON THIS SUBJECT. PLEASE FEEL FREE TO CONTACT US AGAIN WITH ANY OTHER CONCERNS YOU MAY HAVE OUTSIDE OF THIS ISSUE. IF YOU SHOULD NEED TO CONTACT US IN THE FUTURE, SIMPLY REPLY TO THIS MESSAGE OR CALL OUR CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-800-458-8006. CUSTOMER RELATIONSHIP MANAGERS ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. SINCERELY, [XXX], CUSTOMER RELATIONSHIP MANAGER CADILLAC CUSTOMER ASSISTANCE CENTER : [XXX] POWER SEAT CRUSHING THE DRIVER INTO THE STEERING WHEEL WHEN THE KEY IS TURNED OFF AND THE MIRROR RETRACTION BUTTON IS PUSHED... THE PAINT DAMAGE WITHOUT ADVISING OWNERS THIS IS FILLED WITH A LIQUID WHICH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135065September 1, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. INTERMITTENTLY, WHILE DRIVING AT 35 MPH OR ABOVE AND IF NEEDED TO COME TO AN IMMEDIATE STOP IT WON'T STOP LIKE IT SHOULD. TOOK VEHICLE TO DEALER, AND THEY SAID BRAKE PADS WERE FINE, AND THEY DID NEED NOT TAKE APART THE ABS SYSTEM. ALSO, THEY CHECKED A DIAGNOSTIC MACHINE, BUT IT DID NOT SHOW ANY CODES. CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE DUE TO BRAKE FAILURE. NOTICED THIS AROUND AUGUST 1, 2005. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10131422August 3, 2005
STEERING:HYDRAULIC POWER ASSIST:PUMP
DT: THE CONSUMER STATED THE STEERING LOCKED AND THE VEHICLE WOULD NOT STOP. THE POWER STEERING PUMP ASSEMBLY HAD TO BE REPLACED MORE THAN ONCE. THIS WAS DONE WHEN THE VEHICLE WAS PURCHASED USED. THIS SEEMED TO FIX THE PROBLEM. APPROXIMATELY 10 DAYS AGO CONSUMER NOTICED BRAKES WOULD SHOOK ON UNEVEN PAVEMENT WHILE ROAD WORK WAS DONE. THIS CAUSED A CRASH, VEHICLE RAN INTO A TREE. CONSUMER SUSTAINED A BROKEN HAND AND NOSE. CONSUMER'S HUSBAND SUSTAINED BROKEN RIBS AND HAD A KNOT ON HEAD, AND TORE LIGAMENTS IN HIS ARM. THE VEHICLE IS AT THE DEALERSHIP. ALSO, INSURANCE COMPANY INSPECTED VEHICLE AND FOUND SOMETHING WRONG WITH THE POWER STEERING BOOSTER. THIS AFFECTED THE POWER STEERING AND THE BRAKES. THE VEHICLE WAS TAKEN TO DEALER FOR A TRANSMISSION PROBLEM; THE BLACK BOX HAS NOT BEEN RETRIEVED FROM THE VEHICLE BECAUSE THE HOOD WOULD NOT OPEN. A POLICE REPORT WAS ISSUED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10117392April 4, 2005
STEERING:GEAR BOX:SHAFT SECTOR
STEERING WHEEL FAILED TO TURN PROPERLY WHEN APPLIED. DRIVER TOOK THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT STEERING HOUSING SHAFT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114465March 22, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, AIR BAGS:FRONTAL
WAS EXITING THE HUTCHINSON RIVER PKWY, SOUTH IN PELHAM, NY. ATTEMPTED TO APPLY THE BRAKES AND THE PEDAL WENT STRAIGHT TO THE FLOOR! I WAS UNABLE TO STOP, HIT ANOTHER CAR IN THE REAR AND HAD TO STEER INTO A UTILITY POLE TO AVOID AN ACTIVE INTERSECTION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10115206March 16, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE WAS UNABLE TO START, AND WAS TAKEN TO THE DEALER TO REPAIR THE BATTERY BECAUSE IT WAS CORRODED. THEN, VEHICLE EXPERIENCED THE SAME PROBLEM FOR A SECOND TIME, AND THE AIR CONDITIONING WAS DRAINED. FINALLY, THE VEHICLE SHUT DOWN AND LOST POWER WHILE ON THE ROAD. TAKEN TO DEALER FOR A THIRD TIME FOR REPAIRS.*AK....THIRD TIME DEALER REPAIRED FUEL PUMP. AFTER THIRD REPAIR TRADED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113469March 2, 2005
SERVICE BRAKES, HYDRAULIC
CADILLAC ESCALADE 2003 POWER STEERING FAILED WHEN BRAKES APPLIED AT SLOW SPEED. *BF THE DEALER ATTEMPTED TO CORRECT THE PROBLEM BY FIXING DOING VARIOUS THINGS TO THE BRAKES. GM FINALLY ADMITTED THERE WAS NO FIX TO THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108781January 24, 2005
VISIBILITY:WINDSHIELD
AFTER HAVING THE VEHICLE WASHED AT A CAR WASH. THE CONSUMER NOTICED THAT THE WINDSHIELD HAD A ORANGE PEEL TINT. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE WINDSHIELD NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107283January 13, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEAT FROM THE REAR SEAT CAUSED THE FABRIC TO BURN. TAKEN TO DEALER FOR CHECKUP AND RESULTS SHOWED THAT THERE WAS A SHORTAGE IN THE WIRING, WHICH CAUSED THE SEAT TO OVER HEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092033November 30, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHEN THE VEHICLE WAS IN MOTION, THE DRIVER'S SEAT WOULD SLIDE BACK AND FORTH. THE CONSUMER FELT UNSAFE WHILE DRIVING. THE DEALERSHIP INSPECTED THE VEHICLE SEVERAL TIMES AND REFUSED TO OR CORRECT THE PROBLEM. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101373November 16, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE TURNING A CORNER THE VEHICLE STALLED. *NM THE CONSUMERS VEHICLE WAS TOWED IN FOR SERVICE. FUEL WAS PUT INTO THE TANK BUT THE VEHICLE STILL WOULD NOT START. IT WAS FINALLY DETERMINED THAT THE IGNITION CIRCUIT WAS INOPERABLE. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101687November 15, 2004
ELECTRICAL SYSTEM
CONSTANT PROBLEMS WITH VEHICLE NOT STARTING. TOWED TO DEALER, REPLACED FUEL PUMP AND BATTERY. *BF THE CONSUMER STATED THAT THE IGNITION CIRCUIT WAS INOPERABLE. THE BATTERY HAD A DEFECTIVE CELL AND HAD TO BE REPLACED. *TC AFTER THE BATTERY WAS REPLACED THE VEHICLE WOULD NOT START AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105269November 15, 2004
ELECTRICAL SYSTEM:IGNITION
UPON RETURNING TO THE VEHICLE THE CONSUMER STATED THAT IT WOULD NOT START. *TC THE BATTERY SEEM TO BE WORKING BUT THE IGNITION CIRCUIT WAS INOPERABLE. THE CONSUME ATTEMPTED TO HAVE THE VEHICLE JUMP STARTED WITH NO SUCCESS. THE VEHICLE WAS TOWED TOT HE DEALER WHERE THEY RESET THE COMPUTER AND THE BATTERY WAS REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099694November 5, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), SERVICE BRAKES, HYDRAULIC
SAFETY-RELATED DEFECT IN THE STABILITY/TRACTION SYSTEM. STABILITRAK COMBINES ANTILOCK BRAKE, TRACTION AND STABILITY CONTROL SYSTEM. *BF THE VEHICLE TRACTION CONTROL SYSTEM COMMANDED THE BRAKED BE APPLIED TO THE FRONT LEFT WHEEL WHEN IT SHOULDN'T HAVE. THIS PROBLEM OCCURS WHEN THE VEHICLE IS GOING UPHILL OR DOWNHILL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RE-SOLDERED THE ABS MOTOR. THE BRAKING OF ONE WHEEL HAS BEEN LESS VIOLENT BUT PERSIST NONETHELESS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092348November 1, 2004
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE CONSUMER TRIED TO RESTART THE VEHICLE BUT WAS UNABLE TO DO SO. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORM THE DRIVER THAT THE BATTERY NEEDED TO BE REPLACED, HOWEVER THE PROBLEM RECURRED. PLEASE PROVIDE FURTHER DETAILS. *JB THE DEALER DISCOVERED THAT THE FUEL PUMP WAS DEFECTIVE AND CAUSED FEEDBACK ON THE COMPUTER SYSTEM AND MADE IT SHUT DOWN BLOWING A FUSE. THE CONSUMER REPLACED THE VEHICLE AND IS NOW ON THE ROAD AGAIN. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087388August 6, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
CONSUMER COMPLAINED AFTER REPLACING TWO FRONT TIRES AT A TIRE COMPANY THE LEFT SIDE TIRE HAD 1 BROKEN LUG AND TWO LOOSE LUGS. THE RIGHT SIDE TIRE HAD THREE BROKEN LUGS AND THREE LOOSE LUGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067686April 22, 2004
POWER TRAIN:DRIVELINE
DRIVELINE "CLUNK" #99-04-20-002B-(08/21/2003) - PER GM ADVISORY BULLETIN TO DEALER- PERSISTENT-NO RESOLVE BY GM CHARACTERIZED AS A "DESIGN CHARACTERISTIC" BY GM REPRESENTATIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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