Cadillac CT5 Complaints (2021)

30 consumer complaints on file.

#11679649August 10, 2025
STRUCTURE:BODY
Beginning of 2025 my drivers side door handle would not open from the outside of the car only the inside . I took it to a certified Cadillac dealer which they had to replace the door handle . Now July 10, 2025 my front passenger side is doing the same thing and I will not have to take my car in to see if they can fix it or it this too will need to be replaced. This causes a hazard of emergency no one would be able to open the door from outside of the vehicle .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676354July 26, 2025
AIR BAGS
My 2025 Cadillac CT5 was stationary at a red light behind a red truck when a black truck traveling in the opposite direction struck the truck head-on. The red truck was pushed backward into the front of my CT5 with enough force to cause major front-end damage. Despite this, no airbags deployed. I believe the airbag system failed to detect or respond to a valid crash condition and there is a larger safety concern that needs to be reviewed. Police report completed. Insurance has not inspected vehicles yet but it is available to be inspected.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11671823July 7, 2025
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
aste): The vehicle has a serious pulling issue while driving, which was not corrected with alignment and poses a safety risk. Additionally, the windshield was scratched by faulty wiper blades that impaired visibility — the dealer later reimbursed me. Lastly, the driver-side running light was not functioning, which creates a hazard and may violate federal lighting safety standards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641989February 11, 2025
STRUCTURE:BODY
Currently my passenger door and my rear driver side door do not open from the outside. I already had to have my driver side door handle replaced for the same issue, now three out of four of my handles have failed. If an accident were to occur no one would be able to access the passenger or the rear driver passenger from the outside because the doors do not open. Since I can not open the door from the outside I had to remove the child lock from the rear door so my child can exit the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636164January 15, 2025
POWER TRAIN
Service transmission message showed up on dash. Dealer stated after performance test found P17A5 code for shift control. The dealer stated that the gear shift assembly needed to be replaced and if not, that the car could get stuck in gear which I feel is a safety risk. My vehicle only has 37,111 miles on it and I am pretty much the only driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632837December 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver Side door handle stops working. Because the door handle operates with a sensor and not a standard pull door handle something is being affected and it will not open door. Causing safety issue and not being able to enter car normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605992August 1, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When approaching a stopping vehicle the brake pedal became extremely hard to press and I could not brake enough to stop and had a collision. Come to find out that the ABS computer and the main ECU weren't communicating correctly which turned off the assisted braking, assisted steering and the AWD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604820July 26, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Cadillac CT5. The contact stated while driving at approximately 72 MPH, there was a loud noise inside the cabin. The contact became aware that the sunroof had shattered without impact. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471219June 27, 2022
TIRES
BOTH PASSENGER SIDE TIRES SPLIT AT THE SEAM PUTTING ME AND MY FAMILY'S SAFETY AT RISK. TIRES NEED TO BE REPLACED IMMEDIATELY CONFIRMED BY DEALERSHIP - BOMMARITO CADILLAC ST. PETERS MISSOURI BOMMARITO CADIALLAC ST. PETERS MISSOURI ALSO INFORMED ME GM HAS INSTRUCTED TO NO LONGER SELL THESE TIRES TO CADILLAC CUSTOMERS. TIRES ARE CURRENTLY STILL ON THE CAR LOCATED AT BOMMARITO CADILLAC. THE CAR HAS NOT BEEN INSPECTED BY ANY OTHER AUTHORITY OTHER THAN THE DEALERSHIP. TIRES ARE MICHELIN 245/40ZR19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430956August 29, 2021
AIR BAGS, SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was no indication that the Automatic Braking System, Air Bags and Seatbelts were not working properly. In August 12, 2021, I was in an auto accident where I rear-ended another dodge car. The air bags did not deploy and Onstar was not notified. I believe I hit the steering wheel. I went to the emergency room and have seem my primary doctor once. I have a follow-up appointment this week for pain in the middle of my breast bone. My issuance company will inspect the car, after GM completes their inspection on Monday, August 27, 2021. USAA Claim # 9-6884308504 GM (ESIS) Claim # 965694 Police Report #
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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