Cadillac ATS Complaints (2013)

161 consumer complaints on file.

#11065895January 30, 2018
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE VEHICLE WAS STATIONARY, THE DEFROSTER FAILED TO DEFROST THE PASSENGER SIDE OF THE WINDSHIELD. BOWSER CADILLAC OF MCMURRAY, PENNSYLVANIA (LOCATED AT 3260 WASHINGTON ROAD, 15317) WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT USE THE AUTO FEATURE OF THE DEFROSTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032826October 11, 2017
ELECTRICAL SYSTEM, WHEELS
2 SETS OF BRAND NEW MICIHLEN TIRES WERE MOUNTED ONTO MY VEHICLE OLD TIRES WERE STILL IN GOOD SHAPE BUT I WAS GETTING A RUBBING SOUND FROM THE TIRES AFTER HAVING THE TIRES REPLACE I'M STILL GETTING THE SAME ISSUE THIS SOUNDS IS MORE NOTICEABLE AT A ACCELERATION SPEED. (BRAKES ARE GOOD) ALSO WITH THE LANE DEPARTURE IT WILL GO OFF AT RANDOM TIMES WHEN I'M NO WHERE KNEW GOING OVER THE STREET LINES...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020109August 28, 2017
UNKNOWN OR OTHER
KEYS WERE IN OWNER'S HANDS WHILE OPENING THE TRUNK, AND THEN THE KEYS WERE ACCIDENTALLY DROPPED INTO THE TRUNK WHEN THE TRUNK WAS SHUT. WHEN OWNER ATTEMPTED TO OPEN THE TRUNK BY HITTING THE BUTTON ON THE TRUNK, THE TRUNK DID NOT OPEN. THEN THE OWNER ATTEMPTED TO OPEN DRIVER'S SIDE DOOR TO ACCESS THE TRUNK RELEASE BUTTON, BUT THE VEHICLE DID NOT RECOGNIZE THAT THE KEYS WERE INSIDE THE VEHICLE (I.E. TRUNK) AND THE DOOR DID NOT UNLOCK (I.E. THE BUTTON ON THE DOOR HANDLES DID NOT WORK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019158August 23, 2017
WHEELS
SCRUNCHING/RUBBING SOUND FROM FRONT LEFT AND REAR LEFT TIRES. BASED ON ABOUT 40 POSTS ON CADILLAC ATS FORUM, THIS IS A PROBLEM WITH THE TIRES. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-GENERAL-DISCUSSION-FORUM/737714-SCRAPING-SCRUNCHING-NOISE-FRONT-VEHICLE-DURING.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992568May 31, 2017
ELECTRICAL SYSTEM
EVERY OTHER DAY THE CUE UNIT WOULD LOOSE SENSIBILITY, AT FIRST IT WOULD NOT RECOGNIZE THE BOTTOM PART OF THE SCREEN , FOLLOWED INSTRUCTIONS ON RESETTING THE SYSTEM STILL WOULD NOT WORK COUPLE OF DAYS LATER THE WHOLE SCREEN WOULD NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992010May 28, 2017
ELECTRICAL SYSTEM
THE CUE SYSTEM THE TOUCH SCREEN TO THE INFORMATION DOESN'T WORK IN CAR. THIS SCREEN CONTAINS HEATER AND COOLING INFO AND SETTING, RADIO AND NAVIGATION OPERATIONS. THE SCREEN IS FROZEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969497March 30, 2017
STEERING
STEERING WHEEL WHEN TURNING ALL TO LEFT VIBRATE AND SOME TIME LOCKS,DASH BOARD WARNING PLEASE DRIVE WITH CARE,SERVICE REQUIRED.CONTACTED DEALER SINCE 2013 MANY TIMES NO PROBLEMS FOUND EXCEPT ONE TIME DID PULL UP CODE,RESET COMPUTER,CONTACTED CADILLAC AND I WAS TOLD SINCE THERE IS NO RECALL IS OK TO DRIVE THE CAR LIKE THAT HOWEVER IS ON RECORD.PROBLE STILL THERE AND I FILL IS UNSATE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967950March 23, 2017
EXTERIOR LIGHTING
RIGHT REAR ILLUMINATED DOOR HANDLE LED STOPPED LIGHTING UP. 38K MILES. I CHECKED WIRES. ALL CONNECTED PROPERLY. THREE OTHER DOOR HANDLES LIGHTING UP CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917842October 21, 2016
STEERING
I PURCHASED A 2013 CADILLAC ATS 4 ON 9/29/16. ON 10/14/16 WHILE DRIVING MY STEERING COLUMN LIGHT UP AND STEERING WHEEL LOCKED UP WHILE IN MOTION. I WAS IN DETROIT, MICHIGAN DRIVING ON GRATIOT, WHICH IS A STRAIGHT STREET, BUT I WAS UNABLE TO TURN THE WHEEL TO PULL OVER. I KEPT TRYING TO FORCE THE STEERING WHEEL LEFT AND RIGHT AND FINALLY WAS ABLE TO TURN AND PULL OVER. WHEN I CONTACTED THE DEAR I WAS TOLD TO BRING THE VEHICLE IN BY [XXX] AT NOVI CADILLAC BECAUSE THIS WAS A SAFETY ISSUE. THE DEALER KEPT THE CAR AND ON 10/20/16 EXPLAINED THEY COULD NOT REDUPLICATE THE PROBLEM AND GAVE ME MY CAR BACK. ON MY OWN, I CHECKED INTO PROBLEMS WITH THIS MODEL ONLY TO FIND THERE ARE OTHERS WHO HAVE EXPERIENCED THIS PROBLEM. I HAVE ALWAYS SUPPORTED BUYING AMERICAN CARS, BUT PROBLEMS NEED TO BE FIXED WHEN THE COMPANY IS NOTIFIED OF A PROBLEM. I WILL BE ESCALATING THIS MATTER BECAUSE I AM NOT PLEASED THAT A PROBLEM EXISTS AND SERVICE DOES NOT SHARE THIS INFORMATION WITH CUSTOMERS. I HAVE A "TRUST" BUT "VERIFY" WHEN IT COMES TO MY FAMILY SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917413October 19, 2016
ELECTRICAL SYSTEM
ON MY 2013 CADILLAC ATS PREMIUM MODEL MY CADILLAC CUE SYSTEM TOUCH SCREEN ISN'T WORKING I'VE ONLY HAD THIS CAR FOR THREE DAYS FROM A DEALER. I AM NOT ABLE TO CONTROL THE NAVIGATION SYSTEM, THE WEATHER, RADIO SETTINGS, MY CLIMATE CONTROL, AND BLUETOOTH. BY RESEARCHING ON THE INTERNET I FOUND THAT THIS IS A VERY VERY VERY COMMON PROBLEM WITH CADILLAC IN THEIR TOUCH SCREEN TECHNOLOGY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909950September 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CUE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904971September 9, 2016
VISIBILITY/WIPER
THE WINDSHIELD ON THIS CAR IS SEVERELY FLAWED. THERE ARE NUMEROUS AIR BUBBLES AND BLISTERING AFFECTING YOUR VISIBILITY OUT OF THE FRONT WINDSHIELD. IT LOOKS LIKE THE WINDSHIELD IS DELAMINATING. I SEARCHED IN GOOGLE AND IT APPEARS I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. SAME MAKE/MODEL AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889015July 27, 2016
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882438July 4, 2016
WHEELS
MEDIUM SIZE BULGE ( ABOUT 2") ON SIDEWALL NEXT TO RIM OF PASSENGER SIDE FRONT TIRE. MICHELIN PRIMACY MXM4 TIRE SIZE 225/40R/18. NOTICED WHEN VEHICLE PARKED AND I WAS WASHING RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870007May 20, 2016
ELECTRICAL SYSTEM
I WANTED TO PROVIDE ADDITIONAL INFORMATION RELATIVE TO RECALL NO. 15299. THIS RECALL EFFECTED CADILLAC ATS REAR DEFROSTERS. THE "FIX" WAS TO ADD SOFTWARE CONTROLS THAT MINIMIZED THE RISK OF FIRE TO SOME OWNER, BUT IT CERTAINLY DID NOT ELIMINATE THE RISK. IN FACT I POINTED OUT TO CADILLAC LAST YEAR THAT THERE WERE STILL CONTROLS STRATEGIES THAT WOULD COULD RESULT IN A FIRE. MEANING FOR SOME OWNERS THE RECALL WOULD DO NOTHING TO MINIMIZE THE RISK OF FIRE. WHEN I EXPRESSED THIS TO CADILLAC THEY IMMEDIATELY STOPPED RESPONDING TO MY EMAILS (ATTACHED). SINCE THEN CADILLAC HAS QUIETLY IMPLEMENTED AN ACTUAL FIX TO THE WEAK CONNECTORS. BUT THEY ARE NOT ISSUING THIS FIX TO ALL OWNERS. ONLY TO ONES THAT COMPLAIN ABOUT TO LOST FEATURES. SINCE THIS ACTUAL FIX ELIMINATES INSTEAD OF REDUCING THE LIFE SAFETY RISK IT MUST BE ADDED TO THE ORIGINAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853269April 4, 2016
UNKNOWN OR OTHER
CAR SHUT OFF FOR THE SECOND TIME NO ON HAS LOOKED IN TO THIS. THIS IS MY SECOND CAR ACCIDENT AND NOW OUT OF WORK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10849721March 15, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE VEHICLE WAS EQUIPPED WITH MICHELIN PRIMACY MXM4, SIZE: 225/40/R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE TREAD SEPARATED AROUND THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THE CONTACT ALSO NOTICED A BUBBLE AT THE SITE OF THE SEPARATION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840136March 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CADILLAC ATS LOST POWER AND SHUT OFF WHILE DRIVING CAUSING LOSE OF CONTROL AS WELL AS RIGHT CONTROL ARM SNAPPING IN HALF. DRIVER THEN HIT DITCH AND THEN A TREE CAUSE DAMAGE TO FRONT OF THE CAR AND INJURY TO DRIVE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10836322February 16, 2016
UNKNOWN OR OTHER
ENGINE IDLES AT START UP AND AT STOP LIGHT . AC COMES ON WHEN IT WANTS TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825963February 13, 2016
ENGINE, POWER TRAIN, STEERING
DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR HR AND HALF FOR THEM TO TOW CAR TO BILL HARRIS AUTO 419-289-2000 IN ASHLAND OH FIVE MI DOWN RD. NEXT DAY THEY COULDNT DUPLICATE THE PROBLEM SO THEY COULDNT FIX IT. I TOLD THEM I DONT FEEL SAFE IN CAR AND THAT I COULD HAVE DIED IF GOING ANY FASTER, IT STOPPED WITHOUT ANY WARNING. HE SAID HE WOULD GIVE ME $10 THOUS TOWARDS ANOTHER VEHICLE WHEN CAR IS WORTH $20,500. IN MY EXCELLENT SHAPE. I SAID WHY IS IT ONLY WORTH THAT, HE SAID BECUASE I SAID IT WASNT SAFE TO DRIVE AND THAT HE COULDNT SELL A CAR IF IT WASNT SAFE. THIS ISNT MY FAULT FOR THE POWER STEERING TO GO OUT, THERE ARE 15 COMPLAINTS ONLINE AT WWW.2013ATSCADILLACPOWERSTEERINGPROBLEMS. WHY ISNT THERE A RECALL? I WANT SOMETHING DONE ABOUT THIS, I HAVE ESCALATED CLAIM TO GM AND WANT GM TO DO A REPURCHASE OR A BUY BACK. I SHOULDNT FEEL DANGER WHEN I GET IN MY CAR. [XXX] PLEASE CONTACT ME AT [XXX]ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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