Cadillac ATS Complaints (2015)

30 consumer complaints on file.

#11331114June 26, 2020
POWER TRAIN
REAR END IS MAKING HOWLING SOUND. THE SOUND STARTED IN LATE DECEMBER OF 2019. SINCE THEN I HAVE ONLY DROVE THE CAR TO THE REPAIR FACILITY THIS WEEK. CERTIFIED REPAIR FACILITY IS STATING MY DIFFERENTIAL IS NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326051May 26, 2020
UNKNOWN OR OTHER, EQUIPMENT
THE VEHICLE CUE SCREEN CRACKING. I HAD THE SCREEN REPLACED IN 2017 AND NOW THE SCREEN IS CRACKED.*DT CONSUMER STATED THERE IS A LAWSUIT AGAINST GM FOR USING PLASTIC SCREENS FROM 2012 CADILLAC MODELS WHEN IT WAS MANUFACTURED. CURRENTLY CADILLAC IS CHARGING $1,000 TO $2,000 TO REPAIR THE SCREEN.*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301083January 22, 2020
POWER TRAIN
I NOTICED A ROARING NOISE WHILE DRIVING THE VEHICLE SEVERAL MONTHS BEFORE TAKING IT IN TO THE DEALER I WENT TO BARKLEY CADILLAC GMC IN TUSCALOOSA ALABAMA AND WAS TOLD THAT THE REAR END HAD A PROBLEM AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281991November 24, 2019
EXTERIOR LIGHTING
BOTH HID HEADLIGHTS WENT OUT AT THE SAME TIME AFTER LESS THAN 1000 HOURS OF USE. THEY WENT OUT WHILE DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165776January 4, 2019
ELECTRICAL SYSTEM, STEERING
I WAS BACKING OUT OF MY PARKING SPACE WHEN I HEARD A NOISE AND REALIZED THAT I COULD NOT TURN THE STEERING WHEEL. I MOVES THE CAR FORWARD INTO THE PARKING SPACE AGAIN AND A MESSAGE ON THE DISPLAY SCREEN READ TO SERVICE POWER STEERING. UPON MY RESEARCH THE ELECTRICAL MODULE OR MOTOR HAS BEEN KNOW TO STOP WORKING. I WAS NOT DRIVING AND I THANK GOD FOR THAT BECAUSE THE STEERING WHEEL WOULD HAVE BEEN IMPOSSIBLE TO TURN. RESEARCHING THE PROBLEM I NOTICED THAT THE 2013 CADILLAC ATS HAD MAJOR PROBLEMS WITH THE ELECTRICAL STEERING. THE NHTSA SHOULD LOOK INTO THIS PROBLEM. MY CAR IS THREE YEARS OLD AND SHOULD NOT HAVE A PROBLEM WITH THE STEERING SYSTEM. THESE ELECTRICAL POWER STEERING SYSTEMS CAN CAUSE DEATH BECAUSE OF THE HIGH DIFFICULTY TO STEER IF ON THE ROAD. STEERING IS NEARLY IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156889December 7, 2018
SERVICE BRAKES
STARTED VEHICLE AND WENT IN RESERVE. THEIR WAS NO RESPONSE FROM THE BRAKES AS I PRESSED ON THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE REARWARD. I HAD TO APPLY HARD PRESSURE TO STOP THE VEHICLE. BRAKE PEDAL BARELY MOVES AS I PRESS IT. HARD TO STOP VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005867July 17, 2017
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2015 CADILLAC ATS EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/40/R18 (NA). ON TWO SEPARATE OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DROVE OVER A BUMP AND THE TIRES VIBRATED. SEVERAL MILES DOWN THE ROAD, THE AIR SENSOR INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE SIDEWALLS ON BOTH FRONT TIRES WERE SPLIT. THE CONTACT WAS ABLE TO USE THE RUN FLAT INNER TIRES TO CONTINUE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FIRST TIME THE FAILURE OCCURRED THE VEHICLE WAS TAKEN TO THE LONG CADILLAC DEALER LOCATED IN SOUTHBOROUGH, MA WHERE THE TIRE WAS REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,000. THE DOT NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944422January 11, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS DO NOT PROVIDE ADEQUATE ILLUMINATION UNDER ALL DRIVING CONDITIONS. I AM A RETIRED AIRLINE PILOT WITH 20-20 VISION. THE CITY I LIVE IN DOES NOT HAVE SIDEWALKS AND I HAVE HAD SEVERAL CLOSE CALLS WITH STREET WALKERS THAT CAN BE EASILY SEEN BY OTHER MAKES AND MODELS. NHTSA RATES THE 2015 CADILLAC ATS WORST HEADLIGHTS ON MID-SIZE CARS. AS A CADILLAC OWNER SINCE 1977, I HAVE BEEN A SATISFIED CUSTOMER UNTIL THIS ATS. WHEN I BOUGHT THE ATS, I ASSUMED IT HAD GOOD STEERING, BRAKES, TIRES, WINDSHIELD WIPERS, AND HEADLIGHTS. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE SEVERAL TIMES IN THE LAST 12 MONTHS BUT HAVE RECEIVED ONLY ACKNOWLEDGEMENT OF MY COMPLAINT. THIS CADILLAC ATS IS A DANGER TO DRIVE AT NIGHT BECAUSE OF INADEQUATE AND POORLY DESIGNED HEADLIGHTS. CADILLAC SHOULD REPLACE THESE UNSAFE HEADLIGHTS IMMEDIATELY. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924728November 8, 2016
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
A1 INCOMING EMAIL: LETTER FROM CONSUMER RE THE SAFETY OF 2015 ATS CADILLAC. *SMD THE CONSUMER STATED WHILE DRIVING 70 MPH ON THE FREEWAY, THE FUEL GAUGE COMPLETELY SHUT DOWN. TWO MONTHS LATER, THE FRONT DASH COMPUTER QUE READER SHUT DOWN COMPLETELY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780932October 8, 2015
POWER TRAIN, STEERING, SUSPENSION
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADED ALL AROUND BECAUSE IT WAS STILL SPINNING WHEN IT HIT THE CURB. THE FRONT RIGHT WHEEL HAS DAMAGE ONLY ON HALF OF IT BECAUSE IT STOPPED SPINNING WHEN THE NOSE DROPPED ONTO IT. LOOKING UNDER THE CAR I SAW THE FRONT-RIGHT LOWER CONTROL ARM BROKE IN MID-TURN. IN ADDITION TO FRONT RIGHT SUSPENSION DAMAGE, VEHICLE RECEIVED DAMAGE TO RIGHT REAR SUSPENSION. NO DAMAGE TO BODY FROM THE INCIDENT. GM HAD A REPRESENTATIVE INSPECT THE CAR AND PULL THE "BLACK BOX" DATA ON OCTOBER 8, 2015. MAXIMUM SPEED DURING THE INCIDENT WAS 38MPH. WERE ABLE TO JACK UP THE CAR. FRONT WHEEL HANGING LOOSE AND EASY TO MOVE BY HAND. STRUT/SHOCK/SPRINT TOWER ATTACHMENT BROKEN AT WHEEL HUB BEHIND BRAKE DISK. FRONT 4-WHEEL-DRIVE-AXEL BROKEN. ANTI-ROLL BAR LINKAGE BROKEN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Cadillac ATS