Buick Rendezvous Complaints (2002)

486 consumer complaints on file.

#10135781September 8, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONING STOPPED BLOWING COLD AIR ON OUR 2002 RENDEZVOUS. WHEN WE TOOK IT TO THE DEALER WE WERE TOLD THAT THE CONDENSER NEEDED TO BE REPLACED AT A COST OF OVER $800.00 AND THAT THE INTAKE GASKET ALSO NEEDED TO BE REPLACED. WE ENDED UP HAVING BOTH REPLACED AT A COST OF OVER $1500.00 TO US. WHEN HAVING REPAIRED WE WERE TOLD THAT BOTH OF THESE PROBLEMS ARE VERY COMMON ON GM VEHICLES. WE WERE PAST WARRANTY SO THE DEALER WAS OF NO HELP WITH THE COST. AFTER REVIEWING OTHER COMPLAINTS ON THE NHTSA WEB SITE, IT APPEARS THAT BOTH OF THESE PARTS ARE FAILING AND GM NEEDS TO TAKE RESPONSIBILITY FOR THE REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135877September 8, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
DT: 2002 BUICK RENDEZVOUS - THE PART THAT ATTACHES TO THE GAS TANK OR THE FILLER TUBE BROKE OFF. WHILE DRIVING ON A PAVED ROAD GOING ABOUT 55 MPH THE FILLER TUBE BROKE OFF AND ALL THE GAS SLOWLY LEAKED OUT OF THE CAR IN FIVE MINUTES. THE CONSUMER WAS ABLE TO DRIVE TO A REPAIR SHOP, AND IT IS BEING REPAIRED NOW. THERE WERE NO RECALLS ON THE GAS TANK PROBLEM THE REPAIR SHOP COULD NOT GIVE ANY REASON FOR THIS TO HAPPEN. *AK UPDATED 3/3/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135755September 7, 2005
FUEL SYSTEM, GASOLINE
2002 BUICK RENDEZVOUS, FAILURE TO RESTART AFTER FUELING OR OTHER SHORT DURATION SHUT OFFS IN HOT WEATHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135488September 6, 2005
STRUCTURE
I OWN A 2002 BUICK RENDEZVOUS AND THE "CHECK ENGINE SOON" LIGHT CAME ON. THE CAR WAS TAKEN TO A GARAGE ON 8/19/05 AND THEY FIXED WHAT THEY THOUGHT WAS THE PROBLEM (R&R FUEL TANK CONNECTION TO CLEAN AND RE-SECURE, HAD WATER IN CONNECTOR). TOTAL COST OF REPAIR WAS $145.07. ON 8/26/05 THE LIGHT CAME ON AGAIN, WE TOOK THE BACK TO THE SAME GARAGE AND THEY FOUND WATER AGAIN IN THE CONNECTOR AND DETERMINED THAT THE WATER WAS COMING FROM THE INSIDE OF THE VEHICLE. THEY DISCOVERED THE WATER WAS COMING FROM THE AIR CONDITIONING DRAIN TUBE. AS LONG AS THE CAR WAS SITTING STILL THE A/C WOULD DRAIN PROPERLY, BUT AT SPEED THE FORCE OF AIR WOULD FORCE THE WATER BACK INTO THE INTERIOR UNDERNEATH THE SEATS WHERE MANY OF THE ELECTRICAL CONNECTORS ARE, THEREFORE SHORTING THEM OUT. THE SEATS HAD TO TAKEN OUT, THE CARPET HAD TO BE REMOVED AND DRIED OUT AND A NEW A/C DRAIN TUBE WAS INSTALLED. THE EVAPORATOR CASE WAS ALSO RESEALED. TOTAL FOR THIS REPAIR WAS $276.38 UPON ORDERING AND RECEIVING THE NEW DRAIN, THE MECHANIC WAS TOLD THAT THE PART HAD BEEN "UPDATED". THE UPDATED PART HAD A SLIGHT BEND IN IT NOW, AND THE OLD WAS JUST A STRAIGHT PIECE. MY COMPLAINT IS, IF A PIECE NEEDED TO BE UPDATED OBVIOUSLY SOMETHING WAS WRONG WITH THE ORIGINAL DESIGN AND I THE CONSUMER SHOULD NOT HAVE PAY FOR THE DAMAGES OR REPAIRS DUE TO A FAULTY PART. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134738August 30, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER ON MY 2002 RENDEZVOUS STOPPED COOLING WHEN THE CAR HAD 60713 MILES. I TOOK THE CAR INTO THE DEALER AND WAS TOLD THAT THE CONDENSER HAD 2 HOLES IN IT AND IT WOULD NEED TO BE REPLACED. THIS REPAIR WAS COMPLETED AT A TOTAL COST OF $910. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134808August 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ANTI-LOCK BRAKES ACTIVATE AT LOW SPEEDS. BASICALLY THE SAME THING THAT IS STATED WITH THE NEW RECALL FOR GMC! WHEN I UNPLUG THE SENSOR AND PLUG IT BACK IN THE PROBLEM GOES AWAY FOR A DAY, THEN THE PROBLEM LASTS FOR SEVERAL DAYS UNTIL THE SENSOR IS UNPLUGGED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134288August 26, 2005
ELECTRICAL SYSTEM
WHILE DRIVING ALL ELECTRICS SHUT OFF- ENGINE SEEMS TO KEEP RUNNING. THIS IS ESPECIALLY TROUBLING AT NIGHT. THERE IS A DING-DING BATTERY DISPLAY TURNS ON BRIEFLY THEN ALL INTERIOR LIGHTS, DASHBOARD, AND EXTERIOR LIGHTS SHUT DOWN FOR 2 TO 3 SECONDS. THIS HAS HAPPENED TO MY WIFE 3 OR 4 TIMES AND TO ME ON A VERY DARK ROAD. WE PURCHASED THE CAR USED AND HAD IT 3 WEEKS -THE DEALER REPLACED BATTERY WHICH TESTED BAD -THE DEALER TOOK CARE OF LABOR BUT WE HAD TO PAY FOR THE BATTERY. 3 DAYS LATER SAME ISSUE OCCURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132590August 12, 2005
ELECTRICAL SYSTEM
RESTARTING AND DELAYED START ON 2002 BUICK RENDEZVOUS. ONLY 7/1/05 STOPPED TO FILL GAS TANK. AFTER REFILL, THE CAR STARTED AND MAY HAVE MOVED NO MORE THAN 2 FEET. SHUT OFF AND WOULDN'T RE-CRANK FOR AT LEAST 15 MINUTES. ON 7/5/05 TOOK THE CAR TO MASTER PONTIAC IN AUGUSTA, GA FOR DIAGNOSTICS AND THEY COULD NOT FIND ANYTHING THAT COULD HAVE CAUSED THE PROBLEM. ON 7/17/05, HUSBAND WAS DRIVING THE CAR. TOOK SOME FRIENDS HOME, SHUT THE CAR OFF FOR 5 MINUTES. TRIED TO RESTART AND CAR COULD NOT START. THEY TRIED FOR SEVERAL HOURS BEFORE THEY HAD THE CAR TOWED TO MASTER PONTIAC AUGUSTA GEORGIA. ON 7/18/05 THE CAR WAS STARTED IMMEDIATELY AT THE DEALERSHIP. THEY COULD NOT FIND ANYTHING WRONG WITH IT. ON 7/22/05 AGAIN AT A GAS STATION THE CAR WOULD NOT START AFTER REFILLING. HAD TO PUSH IT OUT OF THE WAY AND WAIT 30 MINUTES BEFORE IT WOULD START AGAIN. ON 7/23/05 (SATURDAY) CALLED MASTER PONTIAC AND TOLD SERVICE MANAGER ABOUT THE NIGHT BEFORE INCIDENT. HE STATED THAT THE NEXT TIME IT HAPPENS TO CALL THEM IMMEDIATELY. THOUGH I TRULY APPRECIATE THE OFFER, I PERSONALLY DON'T SEE HOW THIS WILL HELP, SINCE THEY IMMEDIATELY WILL TRY AND START THE CAR AND SOMETIMES ALL YOU HAVE TO DO IS WAIT 15-30 MINUTES BEFORE IT WILL RESTART. MASTER PONTIAC HAS BEEN VERY HELPFUL, BUT UNFORTUNATELY NOTHING CAN BE FOUND. I SUPPLIED THE SERVICE MANAGER WITH A LISTING OF OTHER COMPLAINTS FROM EDMUNDS FORUM TO SHOW THEM I'M NOT MAKING UP THIS PROBLEM. THIS IS VERY FRUSTRATING ESPECIALLY WHEN YOU DO NOT KNOW WHEN THE PROBLEM IS GOING TO HAPPEN. THIS IS UNSAFE FOR MOTHERS WITH SMALL CHILDREN. IT'S UNSAFE FOR ANYONE. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ON EDMUNDS FORUM AND SOMETHING MUST BE DONE. IN ADDITION TO THE ABOVE NOT STARTING PROBLEM, THE CAR WILL 80% OF THE TIME HAVE A SLOW START WHEN CRANKING. SOMETHING IS DEFINITELY WRONG. THE QUESTION IS WHAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132412August 11, 2005
SUSPENSION:FRONT:WHEEL BEARING
LEFT FRONT WHEEL BEARING FAILED....REPLACED. ODOMETER FAILED AT 5000 MILES...REPLACED. ODOMETER FAILED AT 52000 MILES... REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132465August 11, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING NOT WORKING-CONDENSER CRACKED BOTTOM RIGHT CORNER. INTAKE MANIFOLD GASKET LEAKING ON 02 BUICK RENDEZVOUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131392August 3, 2005
ENGINE AND ENGINE COOLING:ENGINE
AFTER DRIVING IN HOT WEATHER FOR ABOUT 30 - 40 MILES, I STOPPED TO FILL UP THE VEHICLE WITH GAS. AFTERWARDS, THE RENDEZVOUS WILL NOT START. AFTER LETTING THE CAR SIT FOR 30 - 60 MINUTES, THE CAR STARTS NORMALLY. THIS HAS HAPPENED SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131018August 2, 2005
ELECTRICAL SYSTEM
AFTER OPERATING MY 2002 BUICK RENDEZVOUS FOR ABOUT AN HOUR ON A HOT DAY, I TURNED OFF THE ENGINE FOR A FEW MINUTES (5) WHILE I COMPLETED SOME ERRANDS. WHEN I ATTEMPTED TO START THE ENGINE IT WOULD TURN OVER BUT WOULD NOT FIRE. I ASSUMED THE ENGINE HAD OVERHEATED SO I LET IT COOL FOR 15 MINUTES AND TRIED IT AGAIN. NO LUCK. THIS WENT ON FOR THE NEXT HOUR. I FINALLY LET THE VEHICLE SIT FOR 45 MINUTES AND IT STARTED RIGHT UP. THIS HAS OCCURRED 2 PREVIOUS TIMES AND SEEMS TO BE A RECURRING PROBLEM WITH THIS MAKE AND MODEL. BUICK REFUSES TO ADMIT TO A PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131109August 2, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
IT IS SUGGESTED THAT YOU CALL OUR AUTO SAFETY HOTLINE TO OBTAIN INFORMATION ON SPECIFIC DEFECTS, RECALLS, AND OTHER AUTO SAFETY QUESTIONS, AND TO REPORT AUTOMOTIVE SAFETY ISSUES SUCH AS THAT YOU DESCRIBE. THE NUMBER IS 1-888-327-4236. IN ADDITION, THE NHTSA WEB SITE @ WWW.NHTSA.DOT.GOV CAN BE USED TO OBTAIN VEHICLE SAFETY INFORMATION AS WELL AS REPORT POSSIBLE DEFECTS AS YOU DESCRIBE. -----ORIGINAL MESSAGE----- FROM: APPLIANCEMART [MAILTO:[email protected]] SENT: MONDAY, AUGUST 01, 2005 5:02 PM TO: SEIGEL, STU SUBJECT: I HAVE A 2002 BUICK RENDEZVOUS WITH THE FOLLOWING PROBLEM SINCE: 7/31/05 I HAD LEFT THE VEHICLE IN PARK, AND MY WIFE WAS SITTING ON THE PASSENGER SIDE WHEN THE CAR STARTED TO MOVE FORWARD, AND SHE TRIED TO CLIMB OVER THE CENTER CONSOLE TO HIT THE EMERGENCY BRAKE, BUT COULD NOT MAKE IT AND SO SHE TRIED TO GET OUT OF THE CAR AND THEN THE CAR WENT INTO REVERSE AND RAN OVER HER LEFT LEG, BANGING HER UP PRETTY BADLY AND NOW SHE IS IN THE HOSPITAL. I KNOW THAT ENVOY'S, TRAILBLAZERS HAD A RECALL ON THEIR TRANS. SINCE THE LAST RECALL. I NEED TO KNOW HOW TO FIND OUT WHAT CAUSED THIS AND TO GET IT REPAIRED. MY VEHICLE IS AN AWD, CXL, 2002 BUICK RENDEZVOUS. CAN YOU PROVIDE ME WITH ANY INFORMATION. *JB WARNER GLASS MANAGER OF THE APPLIANCEMART. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10129891July 25, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
BUICK REDVOUS DIED AND WOULD NOT RESTART... IT WAS TOWED TO THE DEALER AND THEY DIANOSED A CLOGGED FUEL FILTER. I PROCEEDED TO DIE AND NOT RESTART ON THE WAY HOME FROM THE DEALER. $167 FOR TOWING AND $95 REPAIR BILL 3 DAYS LATER DEALER DIANOSED A BAD FUEL PUMP. TOTAL REPAIR BIL WAS $698
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129192July 18, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2002 BUICK RANDEZVOUZ WITH 20,000 MILES. FAILURE OF PLASTIC COLLAR ON TOP OF THE FUEL TANK FOR NO APARENT REASON. FUEL SPILLS OUT OF THE TANK IN CONSIDERABLE QUANTITY TO MAKE A THE SITUATION A DANGEROUS HAZARD. FOR THE PAST TWO WEEKS THE UNIT HAS BEEN AT THE DEALER'S SHOP WAITING FOR THE NEW FUEL TANK WHICH MIGHT HAVE THE SAME DESIGN OR MANUFACTURING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129244July 18, 2005
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
AFTER RUNNING FOR A WHILE IF YOU SHUT THE VEHICLE DOWN AND TRY TO RESTART IT WITHIN MINUTES IT DOESN'T ALWAYS WANT TO START. THE FIRST TIME IT HAPPENED I HAD THE VEHICLE TOWED TO THE DEALERSHIP. IT WAS AFTERHOURS, SO IT SAT OVERNIGHT. THE NEXT MORNING WHEN THE SERVICE DEPT. CHECKED THE VEHICLE IT STARTED RIGHT UP. THEY PUT IT ON THE COMPUTER AND FOUND NO PROBLEM. THE PROBLEM HAS HAPPENED 3 MORE TIMES SINCE THEN. I JUST LET HAVE TO LET THE CAR SIT FOR UPTO 30 MINUTES AND IT WILL START UP AGAIN. I SPOKE WITH GM AND THEY SAID THERE IS REALLY NOTHING THEY CAN DO. THE DEALERSHIP CAN'T DUPLICATE THE PROBLEM AND THEREFORE CAN'T FIND A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129261July 18, 2005
UNKNOWN OR OTHER
A/C CONDENSER FAILURE (LEAK FROM CRACK), FAILURE DISABLES THE A/C UNIT, DEALER INDICATES IT IS A $1000 REPAIR. VEHICLE IS 2002 BUICK RENDEZVOUS WITH JUST UNDER 50K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128221July 10, 2005
ENGINE AND ENGINE COOLING:ENGINE
NOTICED FLUID ON GARAGE FLOOR BEHIND RIGHT FRONT TIRE, TOOK TO DEALERSHIP AND WAS TOLD THE INTAKE AND HEAD GASKETS NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127166June 30, 2005
SUSPENSION:FRONT:WHEEL BEARING
BOTH RIGHT AND LEFT FRONT WHEEL BEARINGS HAD TO BE REPLACED ON THE VEHICLE. THE FIRST (LEFT) WAS REPLACED AT APPROX 35,000 MILES. THE RIGHT BEARING WAS REPLACED AT 43,000 MILES. THE VEHICLE HAS NO HEAVY USE AND IS DRIVEN APPROX. 1,400 MILES PER MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127027June 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2004 BUICK RENDEVOUS 64K MILES - COMPLETE ATO TRANSMISSION FAILURE - INCLUDING TRANSFER ASSEMBLY. OCCURED 40MPH WITH NO PREVIOUS SIGNS OR SYMPTOMS - ALMOST CAUSED REAR END COLLISION. LOST ALL GEARS, 1,2 AND REVERSE - ONLY 3RD BARELY OPERABLE. 5 MILES FROM DEALER - HAD TO BE TOWED. SUPERIOR BUICK (KANSAS CITY) PULLED PAN - SAID LOT OF GROUND UP METAL. INITIAL COST $5K! INVESTIGATING OTHER CASES - FINDING GM KNOWS OF THIS PROBLEM - IN SOME CASES DEALERS BUYING BACK '02 RDV'S. FINDING THIS EXACT SAME OCCURANCE WITH OTHER OWNERS IS NOT JUST A RANDOM - BUT MANY FAILURES. JUST 30 DAYS AGO ALSO HAD TO REPLACE ENTIRE AC CONDENSER UNIT $1,500 - NOW FINDING THIS TOO IS A GM DEFECT WITH LOT OF OTHER RDV OWENERS. WILL TRY TO PURSUE VEHICLE BACK BY FROM GM - SEEING A LOT OF 'LEMON' CASES OUT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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